IT 216 chp4

What are nominal scales used for?

used to classify things into categories

Define Joint Application Design (J A D). What are the benefits of JAD

Mulitple people working on a design. work together to resolve issues more efficient, multiple perspectives

What are the guidelines for choosing language for the questionnaire

use language of respondent when possible keep questions short avoid bias in wording

What are four actions that can be taken to ensure that the questionnaire format is conducive to a good response rate?

Allowing ample white space B. Allowing adequate space for responses C. Asking respondents to circle their answers D. Using objectives to help determine format

What considerations are necessary when questionnaires are Web based?

Ample space for open-ended questions and the appropriate use of check boxes, radio buttons, and drop-down menus

List five methods for administering the questionnaire.

Convening all concerned respondents together at one time B. Personally handing out blank questionnaires and taking back completed ones C. Allowing respondents to self-administer the questionnaire at work and drop it in a centrally located box D. Mailing questionnaires to employees and supplying a deadline, instructions, and return postage E. Administrating the questionnaire electronically and receiving and storing the responses electronically

List the steps in interview preparation

Determine people to interview establish objectives for interview develop interview questions prepare for interview conduct interview document interview evaluate interview

List two reasons why a systems analyst would use a closed question on a questionnaire.

Easier to analyze reliability of data

A question for which there are only two possible responses, e.g., yes or no, is known as a ________ question.

bipolar

Define validity as it refers to the construction of scales.

degree to which the question measures what the analyst intends to measure

What are the four reasons users tell stories to analysts

experiental explanatory validating prescriptive

There is one single formula to help a systems analyst set the sample size for interviewing.

false

What is a probing question? What is the purpose of using a probing question in interviews?

helpful to analyze details of the question allows interviewee to go more detailed

Which is not a good guideline to use when choosing questionnaire language?

keep questions general rather than specific

List two reasons why a systems analyst would use an open-ended question on a questionnaire.

much depth in open ended questions more detailed

What are the two basic question types used on questionnaires

open ended and closed

When are open-ended questions appropriate for use in interviewing? What about closed questions?

personal answers, gather opinions fixed responses

What kinds of information is the systems analyst seeking through the use of questionnaires or surveys

study attitudes, beliefs, behaviors, and characteristics of key people

Why should questions on similar topics be clustered together?

to build a frame of reference for respondents.

A systems analyst can use one of four main types of samples: convenience, purposive, simple random, and complex random.

true