IT 216 chp4
What are nominal scales used for?
used to classify things into categories
Define Joint Application Design (J A D). What are the benefits of JAD
Mulitple people working on a design. work together to resolve issues more efficient, multiple perspectives
What are the guidelines for choosing language for the questionnaire
use language of respondent when possible keep questions short avoid bias in wording
What are four actions that can be taken to ensure that the questionnaire format is conducive to a good response rate?
Allowing ample white space B. Allowing adequate space for responses C. Asking respondents to circle their answers D. Using objectives to help determine format
What considerations are necessary when questionnaires are Web based?
Ample space for open-ended questions and the appropriate use of check boxes, radio buttons, and drop-down menus
List five methods for administering the questionnaire.
Convening all concerned respondents together at one time B. Personally handing out blank questionnaires and taking back completed ones C. Allowing respondents to self-administer the questionnaire at work and drop it in a centrally located box D. Mailing questionnaires to employees and supplying a deadline, instructions, and return postage E. Administrating the questionnaire electronically and receiving and storing the responses electronically
List the steps in interview preparation
Determine people to interview establish objectives for interview develop interview questions prepare for interview conduct interview document interview evaluate interview
List two reasons why a systems analyst would use a closed question on a questionnaire.
Easier to analyze reliability of data
A question for which there are only two possible responses, e.g., yes or no, is known as a ________ question.
bipolar
Define validity as it refers to the construction of scales.
degree to which the question measures what the analyst intends to measure
What are the four reasons users tell stories to analysts
experiental explanatory validating prescriptive
There is one single formula to help a systems analyst set the sample size for interviewing.
false
What is a probing question? What is the purpose of using a probing question in interviews?
helpful to analyze details of the question allows interviewee to go more detailed
Which is not a good guideline to use when choosing questionnaire language?
keep questions general rather than specific
List two reasons why a systems analyst would use an open-ended question on a questionnaire.
much depth in open ended questions more detailed
What are the two basic question types used on questionnaires
open ended and closed
When are open-ended questions appropriate for use in interviewing? What about closed questions?
personal answers, gather opinions fixed responses
What kinds of information is the systems analyst seeking through the use of questionnaires or surveys
study attitudes, beliefs, behaviors, and characteristics of key people
Why should questions on similar topics be clustered together?
to build a frame of reference for respondents.
A systems analyst can use one of four main types of samples: convenience, purposive, simple random, and complex random.
true