it midterm review

Automated minibars can generate the following reports:

All of the choices

Which of the following is a wake-up system offered in hotels?

All of the choices

What type of energy management system requires occupancy sensors and is interfaced to the PMS?

Body-heat and Motion Detector EMS

"While table management systems can capture valuable information about customers, this information can not be used for marketing programs."

False

A Local Area Network involves the linkage of computers via telecommunication links.

False

A WAN links computers in a specific geographical area (usually within an office or building) such as in hotels, restaurants, or country clubs.

False

A bus topology permits workstations to be connected to each other forming a closed loop and requires less cable than a star network.

False

A central reservation system is an example of a LAN.

False

A common application task is the running of antiviral software.

False

A pet name makes for a good password.

False

A proxy server holds and distributes files.

False

A slow CPU does not affect the speed at which computer tasks are performed.

False

A surge protector has a battery providing continuous power to the computer system during a commercial power outage.

False

Bluetooth is a wireless standard for exchanging data over long distances.

False

Cable modem is the one of the broadband Internet technologies using telephone copper lines.

False

Data files for a restaurant or hotel must be backed up at least once a week.

False

Devices that share their resources are called clients.

False

Drill-down sorts comments into complaint categories or clusters.

False

File fragmentation cannot be corrected.

False

For new networks, it is better to use the most advanced cable (i.e., Cat 7) because as the category level decreases, the quality and speed of the data that the cable transmits increases.

False

If an Information technology manager is doing a good job, system utilization is low and system acceptance is high.

False

Interfaced or best of breed systems involve one vendor.

False

Not being PCI compliant will have minor consequences for hospitality organizations.

False

RAM capacity depends on the program and data space requirements.

False

RAM is an example of secondary storage.

False

SSL prevents any unauthorized connection to and from the Internet.

False

The amount of RAM need depends on the storage space (expressed in bytes) required by each software application (e.g., word processing, spreadsheet, front office, accounting, food cost) and any foreseeable applications that may be added.

False

The continuum organizing principle is appropriate for tracking sales by menu item.

False

The cost of a printer exceeds the amount spent on supplies over the lifetime of the printer.

False

The first step in data mining is to extract information from the large amounts of data collected.

False

The output information system processing phase involves the sorting of data.

False

Thermal printers are only used in hotels.

False

Wi-Fi and Li-Fi both use radio technology to transmit data.

False

Which of the following is not an advantage of a POS system over a standard cash register?

Identification of Most Economical Products Adhering to Purchase Specifications

What is the most widely deployed keycard?

Magnetic Stripe

What system is a network of cashier and server terminals?

Point of Sale

Which of the following tasks is not performed by an inventory control system?

Purchase Orders

"In a 1000-room full-service hotel, there are typically around 5 systems."

True

"In a Cloud-based POS network, restaurant POS terminals will continue to function if the Internet connection is lost."

True

"The current generation of wireless handheld devices, ruggedized and restaurant hardened, have overcome most perception and technical problems and are becoming easier to use."

True

"When a hostess selects a waiting party, the table management software can automatically notify guests through pagers, a video messaging center, or mobile phones."

True

"When choosing a POS, it is important to clearly define selection criteria to differentiate POS products."

True

"When servers use wireless handhelds, they typically have more time for servicing guests and suggestive selling resulting in higher tips and satisfied guests and a lower table turnover rate."

True

A Bidding Module helps management identify the most economical products adhering to purchase specifications.

True

A QR code is a type of bar code.

True

A RFID tag is an example of an input device

True

A bandwidth cap limits the bandwidth available to any one guest to prevent bandwidth hogging.

True

A business intelligence system enables comparative statistics, revenues and expenses:

True

A call accounting system can provide reports on user activity and calls by department.

True

A computer network refers to a collection of computers and network hardware interconnected by communication channels that allow sharing of resources and information such as printers, applications, and databases (i.e., hotel central reservation system).

True

A hotel data warehouse is capable of storing consolidated data across multiple brands.

True

A key advantage of a cloud-based network is interconnectivity with customer mobile devices.

True

A key disadvantage of a two-way electronic locking system is expense and recoding the key when a guest changes rooms.

True

A router is a networking device that forwards data packets between computer networks or an origin or destination on the Internet.

True

A server can automatically logon to a server terminal when equipped with a finger print reader.

True

A software bug is a logic error in the programming.

True

A table management system can help to evenly distribute server workloads, which is important in maintaining the desired service quality and throughput."

True

A thermal printer is ideal for printing food orders.

True

An ELS is most effective in reducing internal theft.

True

An advantage of computerized information processing is improved labor productivity.

True

An advantage of fiber-optic cables compared to coaxial and twisted-pair cables is increased bandwidth and capacity.

True

An automated minibar system identifies which rooms need refilling and the specific items that have been consumed.

True

An example of a mobile POS device is a tablet PC.

True

An in-room entertainment system can provide high-speed Internet.

True

As a CPU is pushed to full capacity, there will be a degradation in response time to user requests.

True

Backup storage media should be replaced at least once a year using a different tape or set of tapes or hard drives for each day of the week.

True

Bandwidth refers to the amount of data that can be transmitted in a fixed amount of time.

True

Biometrics cannot be used in the hospitality industry.

True

Broadband or high-speed connections to the Internet are either shared or dedicated. DSL, a communications medium used to transfer digital signals over standard telephone lines, and a Cable Modem Network, a communications medium used to transfer digital signals over coaxial cables, fall into the shared category.

True

CAS least cost routing detects where the call (extension) originated in the hotel.

True

Chili's table kiosk and digital signage use LCD technology.

True

Controlled access to a POS system is not important.

True

Course firing is a particularly helpful in placing hotel room service breakfasts.

True

Data communications facilitates centralized management and decentralized operations (e.g., restaurant chain).

True

Data communications is a combination of telecommunications and data processing.

True

Data redundancy can be achieved through data mirroring and RAIDs.

True

Dining tables can be equipped with tablet PCs enabling customers to self-order and pay.

True

Each network interface card has a unique address called Media Access Control (MAC) address, which is used in switches to recognize the workstations attached to a network.

True

For a restaurant, a mission-critical system is Point-of-Sale system (POS).

True

Google Docs is an example of integrated software.

True

Guest check control using a POS system is problematic.

True

Hackers and organized crime syndicates are targeting hotels and restaurants for valuable data of all types.

True

Hospitality businesses may find cloud computing more cost effective than managing their own PCs, servers, and applications.

True

If programs take longer than normal to load or intermittent or unusual error messages are being displayed, the computer may have a virus.

True

In order for a restaurateur to easily discern fast and slow moving menu items requires the selection of a system that identifies every menu item sold.

True

Information is processed data.

True

It is imperative that you run antivirus software and keep the definitions current, preferably with a program that automatically updates them for you.

True

It is possible for restaurants customers to pay with their smartphones.

True

Keeping computer equipment clean can help reduce failures.

True

Magnetic tapes are capable of storing and backing up large amounts of data.

True

Middleware creates an interface between a high level application and physical hardware (e.g., mobile device screen).

True

Mobile apps are used to streamline service processes.

True

Most hotel organizations have three networks to manage: a property or local area network for front and back office applications, a wide area network for telephone, central reservations, credit card processing, corporate data, and Internet connectivity, and a guestroom network.

True

Most restaurants require multiple kitchen printers.

True

POS keys need to be grouped according to industry standards, such as liquor cost divided by food and beverage sales.

True

Passwords lose effectiveness with time.

True

Power failures and lightning can cause potent surges capable of frying circuits instantly.

True

Reputation software helps reduce the visibility of negative search results.

True

Restaurants and hotels must worry about ransomware.

True

Restaurants with POS systems are not vulnerable to credit and debit card theft.

True

Restaurants with frequent menu changes would find touchscreens easier to manage.

True

Security management entails user authentication and authorization, encryption techniques, antivirus measures, and physical security.

True

Spyware can change computer settings, resulting in slow connection speeds, different home pages, and loss of Internet or other programs.

True

Terminal placement and the number of terminals needed is based solely on the average length of the transaction.

True

The Internet of Things refers to objects or devices that are connected to the internet and/or to each other for exchanging data.

True

The hotel type, size, layout, construction, and geographical location all affect the cost and complexity of a Wi-Fi network.

True

The network operating system runs the networked computers, providing the ability to share files, printers, and other devices across the network.

True

VoIP carries human voice on an Internet network

True

When data is encrypted it is scrambled to make it unreadable once it is accessed.

True

While POS terminal design varies, only a keyboard can be used for entering orders."

True

The main advantage of an electronic guest room status system is that it:

provides information to housekeeping personnel when the room is available for cleaning

With a fault-tolerant system the moment a failure is detected, a backup system is immediately brought online.

True