IT Projectmanagement Fragen

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" You're managing a construction project. There's a 30% chance that weather will cause a three-day delay, costing $12,000. There's also a 20% chance that the price of your building materials will drop, which will save $5,000. What's the total EMV for both of these?

"- -$2,600 - -$3,600 - $1,000 - $4,600

" You have just verified that all of the work on your project is completed. Which of these things is NOT part of the Closing process?

"- Document the work performance information to show the deliverables that have been completed and record the lessons learned -Update historical information by documenting lessons learned. -Verify that all of the deliverables have been accepted by the stakeholders. - Follow the project closure procedure.

" You work for a seller that is bidding on a contract. Which type of contract has the MOST risk for your company?

"- FP -CPIF -T&M -CPAF

" You're managing a graphic design project. One of your team members reports that there is a serious problem, and you realize that it will cause a delay that could harm the business of the stakeholders. Even worse, it will take another two days for you to fully assess the impact—until then, you won't have the whole story. What is the BEST way to handle this situation?

"- Meet with the stakeholders and tell them that there's a problem, and you need two more days to get them the information they need -Create a change request document and submit it to the change control meeting. - Pull out the project charter and show them that you have authority to make decisions. -Update the lessons learned and add it to your organizational process assets.

" Tom is a project manager for an accounting project. His company wants to streamline its payroll system. The project is intended to reduce errors in the accounts payable system and has a 70% chance of saving the company $200,000 over the next year. It has a 30% chance of costing the company $100,000. What's the project's EMV?

"-$110,000 -$170,000 -$200,000 -$100,000

" You've been hired by a large consulting firm to evaluate a software project for them. You have access to the CPI and EV for the project, but not the AC. The CPI is .92, and the EV is $172,500. How much money has actually been spent on the project?

"-$187,500 -$158,700 -$172,500 -There is not enough information to calculate the actual cost.

" You're the project manager on a software project that is planning out various approaches to technical work. There's a 20% chance that a component you are going to license will be difficult to integrate and cost $3,000 in rework and delays. There's also a 40% chance that the component will save $10,000 in time and effort that would have been used to build the component from scratch. What's the EMV for these two possibilities?

"-$3,400 -$13,000 -$7,000 --$600

" Your company has two projects to choose from. Project A is a billing software project for the Accounts Payable department in the end it will make the company around $400,000 when it has been rolled out to all of the employees in that department. Project B is a payroll application that will make the company around $388,000 when it has been put to use throughout the company. After a long deliberation, your board chooses to go ahead with Project B. What is the opportunity cost for choosing Project B over Project A?

"-$400,000 -$388,000 -$12,000 -1.2

" You are managing a project with AC = $25,100, ETC = $45,600, VAC = -$2,600, BAC = $90,000, and EAC = $92,100. Your sponsor asks you to forecast how much money you expect to spend on the remainder of the project. Which is the BEST estimate to use for this forecast?

"-$45,600 -$87,400 -$90,000 -$92,100

" Your project has a BAC of $4,522 and is 13% complete. What is the earned value (EV)?

"-$587.86 -$3,934.14 -There is not enough information to answer. -$4,522

" You are working on a project with a PV of $56,733 and an SPI of 1.2. What's the earned value of your project?

"-$68,079.60 -$47,277.50 -$68,733 -0.72

" Paul is a project manager for an industrial design project. The project has a 60% chance of making the company $230,000 over the next year. It has a 40% chance of costing the company $150,000. What's the project's EMV?

"-$78,000 -$138,000 -$60,000 -$230,000

" You are managing a software engineering project when two team members come to you with a conflict. The lead developer has identified an important project risk: you have a subcontractor that may not deliver on time. The team estimates that there is a 40% chance that the subcontractor will fail to deliver. If that happens, it will cost an additional $15,250 to pay your engineers to rewrite the work, and the delay will cost the company $20,000 in lost business. Another team member points out an opportunity to save money an another area to offset the risk: if an existing component can be adapted, it will save the project $4,500 in engineering costs. There is a 65% probability that the team can take advantage of that opportunity. What is the expected monetary value (EMV) of these two things?

"--$11,175 --$14,100 -$6,100 -$39, 750

" You're managing a project to remodel a kitchen. You find out from your supplier that there's a 50% chance that the model of oven that you planned to use may be discontinued, and you'll have to go with one that costs $650 more. What's the EMV of that risk?

"--$325 - $650 - -$650 -$325

" You're working on a project that has an EV of $7,362 and a PV (BCWS) of $8,232. What's your SV?

"--$870 -$870 -0.89 -Not enough information to tell

" What is the range of a rough order of magnitude estimate?

"--25% to +75% - -5% to +10% - -50% to +50% --100% to +200%

" You are managing a construction project that is currently being initiated. You met with the sponsors, and have started to work on identifying stakeholders. You've documented several key stakeholders and identified their needs. Before you can finish initiating the project, your company guidelines require that you make a rough order of magnitude estimate of both time and cost, so that the sponsor can allocate the final budget.What's the range of a rough order of magnitude (ROM) estimate?

"--25% to +75% --10% to +10% --50% to +100% --100% to +200%

" You are managing a project laying underwater fiber optic cable. The total cost of the project is $52/meter to lay 4 km of cable across a lake. It's scheduled to take 8 weeks to complete, with an equal amount of cable laid in each week. It's currently week 5, and your team has laid 1,800 meters of cable so far. What is the SPI of your project?

"-0.72 -1.16 -1.08 -0.92

" You are managing a project with a BAC of $93,000, EV (BCWP) of $51,840, PV (BCWS) of $64,800, and AC (ACWP) of $43,200. What is the CPI?

"-1.2 -1.5 -0.8 - $9,000

" Given this portion of the network diagram to the right, what's the LF of activity F?

"-10 -11 -16 -17

" There are 15 people on a project (including the project manager). How many lines of communication are there?

"-105 -112 -113 -52

" There are 17 people on a project. How many lines of communication are there?

"-136 -105 -112 -68

" You're working at a major conglomerate. You have a 24-person team working for you on a project with 5 major sponsors. The company announces layoffs, and your team is reduced to half its size. How many lines of communication are on your new, smaller team?

"-153 -66 -276 -406

" You are a project manager on a large military contract that involves 7 subcontractor companies and a total of 1,253 team members, 752 stakeholders and sponsors, and 14 project managers (including you). You need to get a handle on the communications channels, because otherwise your project will devolve into chaos. How many potential channels of communication are there on this project?

"-2,037,171 -2,019 -91 -No way to determine

" You've been contracted by a construction company to manage its contracting. It has a choice of either buying an excavator or renting it. To buy it, the company would have to pay $105,000, but owning $5,000 per month, with a one-time service charge of $2,000. What's the minimum number of months the company needs to use the excavator in order for it to make sense to buy it rather than rent?

"-25 months -8 months -16 months -21 months

" You're managing a project to build a new project management information system. You work with the team to come up with an estimate of 27 weeks. In the best case, this could be shortened by two weeks because you can reuse a previous component. But there's a risk that a vendor delay could cause the project to be delayed by five weeks. Use PERT to calculate a three-point estimate for this project.

"-27.5 weeks -25.83 weeks - 26 weeks -28.3 weeks

" You have five people working on your team, a sponsor within your company, and a client, all of whom need to be kept informed of your project's progress. How many lines of communication are there?

"-28 -21 -19 -31

" Which of the following is a defect?

"-A Project Management plan that does not meet its requirements -A mistake made by a team member on the job -A change that the team needs to make in how they do the work -A change request that's been rejected by the change control board

" You've been hired by a large consulting firm to lead an accounting project. You determine the needs of the project and divide the work up into work packages so that you can show how all of it fits into categories. What are you creating?

"-A WBS -A schedule -A project scope statement -A contract

" Which of the following is NOT a characteristic of the Project Management plan?

"-A bar chart that shows the order of tasks and their resource assignments -Collection of subsidiary plans -Formal, written communication -Must be approved by project sponsor

" Which of the following is not a stakeholder?

"-A competitor whose company will lose business because of the product -The project manager who is responsible for building the project -A project team member who will work on the project -A customer who will use the final product

" Which of the following is NOT part of the Quality Management plan?

"-A description of which deliverables don't have to be inspected -Strategies for handling defects and other quality problems -Guidance on how the project team will implement the company's quality policy -Metrics for measuring your project's quality

" You are managing a project to build a new wing onto a local school building over a summer break. One night, the school and your construction site are destroyed by a tornado. Your client demands that you continue work despite the disaster, but you consult the contract, and find a clause that states that you are not responsible for any more work. This is referred to as:

"-A force majeure clause -An "act of God" clause -Mitigation -An ex parte communication

" An energy company is investing in a series of initiatives to look for alternative energy sources so that the company can be competitive in 10 years. The initiatives are tracked and managed together because this goal is vital to the success of the company. This is an example of:

"-A portfolio -A program -A project -A enterprise environmental factor

" Which of the following is NOT true about portfolio management?

"-A portfolio is always a group of programs. -The portfolio manager judges the success of the portfolio by combining data from all of its programs and projects. -A portfolio can contain projects and programs. -A portfolio is organized around a business goal.

" Which is the BEST definition of quality?

"-A product that satisfies the requirements of the people who pay for it -A product made of very expensive materials -A product made with a lot of care by the team who built it -A product that passes all of its tests

" What is a war room?

"-A room where a team can sit together and get closer communication -A place where managers make decisions -A room set aside for conflict management -A conflict resolution technique

" Kyle is the project manager of a project that has teams distributed in many different places. One of the stakeholders in his project has asked that all formal communications from the project be shared with all of the teams, regardless of their location. This is an example of:

"-A stakeholder expectation -A stakeholder goal -A stakeholder requirement -Decoding communication

" Which of the following BEST describes the records management system?

"-A system to store contracts and project records for future project managers to reference -A library that stores the lessons learned for past projects -A filing system to store paid invoices -A system to store human resource records, salary information, and work performance history

" You are managing an industrial architecture project. You've spent $26,410 so far to survey the site, draw up preliminary plans, and run engineering simulations. You are preparing to meet with your sponsor when you discover that there is a new local zoning law will cause you to have to spend an additional estimated $15,000 to revise your plans. You contact the sponsor and initiate a change request to update the cost baseline. What variable would you use to represent the $26,410 in an earned value calculation?

"-AC -PV -BAC -EV

" A construction project manager has a meeting with the team foreman, who tells him that there's a good chance that a general strike will delay the project. They brainstorm to try to find a way to handle it, but in the end decide that if there's a strike, there is no useful way to minimize the impact to the project. This is an example of which risk response strategy?

"-Accept -Mitigate -Avoid -Transfer

" While identifying risks for a new construction project, you discover that a chemical you are using on your building cannot be applied in rainy conditions. You also learn that your project will be ready for the chemical application around the time when most of the rainfall happens in this part of the country. Since the project can't be delayed until after the rainy season and you need to make sure the building gets the chemical coating, you decide that your team will just have to allow enough time in the schedule for nonworked rain days. This is an example of which strategy?

"-Accept -Mitigate -Exploit -Transfer

" You're managing a construction project. You've decomposed work packages into activities, and your client needs a duration estimate for each activity that you come up with. Which of the following will you use for this?

"-Activity list -Milestone list -Critical path analysis - Project schedule network diagram

" You are managing a software project. You are partway through the project, and your team has just delivered a preliminary version of part of the software. You are holding a weekly status meeting when one of the team members points out that an important stakeholder is running into a problem with one of the features of the current software. The team member feels that there is a risk that the stakeholder will ask for a change in that feature, even though that change would be out of scope of the current release—and if the stakeholder requests that change, there is a high probability that the change control board would approve the change. What is the BEST action to take next?

"-Add the risk to the risk register and gather information about its probability and impact. -Mitigate the risk by asking a team member to get familiar with the feature of the software that might be changed. -Schedule a meeting with the stakeholder to discuss the risk. -Add the risk to the issue log and revisit it when there is more information.

" You're looking for a seller to do work for your project. When do you send out an RFP?

"-After you create the procurement documents, but before you select the seller -Before you plan contracting, but after you Plan Procurement Management -After the bidder conference, but before you select the seller -During Control Procurements

" Which is the BEST description of project scope?

"-All of the work you will do to build the product -All of the features and deliverables your project will deliver -All of the products your project will make -All of the people involved in your project

" Which of the following is NOT true about bidder conferences?

"-All potential sellers should meet separately with the buyer. -Potential sellers should ask questions in an open forum so other sellers can hear the answers. -Bidder conferences are a good way to make sure sellers are treated fairly. -All sellers are given the same procurement documents.

" You have just started work on the project scope statement. You are analyzing the expected deliverables when you discover that one of them could be delivered in three different ways. You select the best method for creating that deliverable. What is the BEST way to describe what you are doing?

"-Alternatives analysis -Decomposition -Define scope process - Stakeholder analysis

" Which of the following is NOT a stakeholder?

"-An attorney from your company's competitor -A project team member -A representative from your project team's union -The project sponsors

" The project manager for a construction project discovers that a new water line is being created in the neighborhood where he's managing a project. Company policy requires that a series of forms for city environmental changes need to be filled out before his team can continue work on the project. This is an example of:

"-An enterprise environmental factor -A portfolio -A program -A project

" Which of the following BEST describes risk audits?

"-An external auditor reviews the risk response strategies for each risk -The project manager reviews each risk on the risk register with the team -A senior manager audits your work and decides whether you're doing a good job -An external auditor reviews the project work to make sure the team isn't introducing a new risk

" You are managing a project for a company that has previously done three projects that were similar to it. You consult with the cost baselines, lessons learned, and project managers from those projects, and use that information to come up with your cost estimate. What technique are you using?

"-Analogous estimating -Parametric estimating -Net present value -Rough order of magnitude estimation

" Your team has recommended a change to the Validate Scope process. What's the first thing you should do?

"-Analyze the change versus the Project Management plan to see what its impact will be. -Implement the change. -Write up a change request. -Tell your team that the process has already been decided and they should follow it.

" You are managing a project with 23 team members and 6 key stakeholders. Two team members identify a problem with the current approach. Addressing that problem will require changes to the project plan and its subsidiary plans. One of the stakeholders previously indicated that any delays are unacceptable, and your team members tell you that it's possible the change could cause the team to miss at least one critical deadline. What is the BEST way to deal with this situation?

"-Analyze the impact that the change will have on the work to be done, the schedule, and the budget. -Deny the change because any delays are unacceptable. -Gather consensus among the team that you should make the change before approaching the stakeholders, so that they can see the team supports making the change. -Make the change to the project plan and subsidiary plans, and ask the team to implement the change.

" When is inspection performed?

"-Any time a project deliverable is produced -At the beginning of the project -Just before the final product is delivered -At the end of the project

" How often should a project manager discuss risks with the team?

"-At every status meeting -At every milestone -Every day -Twice

" You're managing a construction project to install several hundred air conditioner panels in a new office building. Every floor has identical panels. The customer, a construction contracting company, has provided specifications for the installations. The team is using a process to install and verify each panel. As the team completes each panel, your team's quality control inspector measures it and adds the data point to a control chart. You examine the control chart, and discover that the process is out of control and you need to take a close look at it immediately. Which of the following BEST describes what you found on the control chart?

"-At least seven consecutive measurements are either above or below the mean but within the control limits. -At least one point is inside of the control limits. -At least seven consecutive measurements are inside of the control limits. -At least one point is above or below the mean.

" When is the BEST time to have project kickoff meetings?

"-At the start of each phase -At the beginning of the project -When each deliverable is created -When the Communications Management plan is approved

" You are the project manager for a telecommunications project. You are working on the project scope statement. Which of the following is NOT included in this document?

"-Authorization for the project manager to work on the project -Requirements that the deliverables must meet -A description of the project objectives -The list of deliverables that must be created

" You are managing a software engineering project when two team members come to you with a conflict. The lead developer has identified an important project risk: you have a subcontractor that may not deliver on time. Another developer doesn't believe that the risk is likely to happen however, you consult the lessons learned from previous projects and discover that subcontractors failed to deliver their work on two previous projects. You decide that the risk is too big you terminate the contract with the subcontractor, and instead hire additional developers to build the component. Both team members agree that this has eliminated the risk. Which of the following BEST describes this scenario?

"-Avoidance -Transferrence -Mitigation -Acceptance

" You're a project manager at a wedding planning company. You're working on a large wedding for a wealthy client, and your company has done several weddings in the past that were very similar to the one you're working on. You want to use the results of those weddings as a guideline to make sure that your current project's quality is up to your company's standards. Which tool or technique are you using?

"-Benchmarking -Checklists -Design of experiments -Cost-benefit analysis

" Which of the following is NOT an interpersonal skill?

"-Brainstorming -Motivation -Team building -Coaching

" Which of the following is NOT an example of operational work?

"-Building a purchase order system for accounts payable -Submitting weekly purchase orders through a purchase order system -Deploying weekly anti-virus software updates -Yearly staff performance evaluations

" Which is NOT an output of a Scope Management process?

"-Business case -WBS dictionary -Change requests -Accepted deliverables

" You're on the project selection committee. You're reviewing a document that describes the strategic value of a potential project and its benefits to the company. What's this document called?

"-Business case -Project charter - Benefit measurement method -Contract

" You read a great article over the weekend, and you think your team could really benefit from it. What should you do?

"-Buy a copy of the magazine for everyone. -Photocopy the article and give it to the team members. -Type up parts of the article and email it to the team. -Tell everyone that you thought of the ideas in the article yourself.

" Which of the following are valid ways to break down the work in a WBS?

"-By project phase or project deliverable -By risk or quality metric -By product feature or unit of work -By charge code or initial estimate

" You have identified an opportunity to potentially increase the project's value. Which of the following is an example of enhancing that opportunity?

"-By taking additional actions, you increase the potential reward without reducing its probability. -By forming a partnership with another company, you will increase the project's value for By forming a partnership with another company, you will increase the project's value for both companies. -By taking out insurance, you can reduce potential costs to the project. -By documenting the opportunity in the register, you can keep track of it and ensure it gets exploited.

" You are managing a construction project to install new door frames in an office building. You planned on spending $12,500 on the project, but your costs are higher than expected, and now you're afraid that your project is spending too much money. What number tells you the difference between the amount of money you planned on spending and what you've actually spent so far on the project?

"-CV -AC -SV -VAC

" You are the project manger of a software project. Two developers, Bill and Alfredo, are having an argument about how to implement a feature. Bill thinks that it's more important that the project get done quickly, so he's suggesting that you reuse some work that's been done on a previous project to get started. Alfredo thinks that that work doesn't apply to this project and will just waste time. Bill is almost always right about these things and he's very influential on the team, so it's important that you keep him happy. What should you do?

"-Call a meeting to hear both sides of the situation and decide in favor of the solution that is best supported by objective evidence. -Since you do want to get the project done quickly, you side with Bill. -Side with Alfredo it could end up taking longer in the end. -Call a meeting in private with Bill to hear more about his position.

" You are the project manager for a software development project. When you need to get staff from the manager of the QA department, he suggests a few test engineers with performance problems for your team. Which is the BEST response to this situation?

"-Call a meeting with the QA manager to try to figure out why he suggested those candidates and how the two of you can work together to find team members with suitable skills and interests for your team. -Stop talking to the QA manager. -Tell the QA manager that the staffing problems are really no big deal, and you're sure that the two of you can eventually figure out the right answer together. -Tell the manager that you know which team members you want for your team and he needs to give them to you.

" You have just delivered a product to your client for acceptance when you get a call that some features they were expecting are missing. What's the first thing you should do?

"-Call a meeting with the client to understand exactly what is unacceptable in the product and try to figure out what went wrong along the way. -Get your team together and reprimand them for building a product that doesn't meet user expectations. -Tell the client that the product passed all of your internal quality inspections and scope verification processes, so it must be fine. -Tell the team to start building the missing features into the product right away.

" You are acquiring a project team, and as part of that process you must interview new project managers for your company. One of the candidates claims to be a PMP certified project manager, but you discover that she has never taken the PMP exam. What is the BEST way to handle this situation?

"-Call the police. -Consult the Human Resource Management plan to see if PMP certification is a resource requirement. -Report the person to your manager. -Call the police.

" You are managing a construction project to install wiring in an office building. While verifying that the scope of the work has been completed, you discover that one of your team members has taken a box of cable from the job site so he can wire his attic. What is the BEST way to respond?

"-Call the police. -Do nothing. -Report the team member to your manager. -Report the team member to PMI.

" Which of the following is NOT an output of Monitor and Control Project Work?

"-Change request status updates -Project Management plan updates -Change requests -Project document updates

" Diane is a project manager at a software company. She just got a change request from one of her stakeholders, but is concerned that it will cause a serious problem with her schedule. She called a meeting with the project team, and decided that there was a real change, and now they need to start change control. Which of the following is NOT an output of the Perform Integrated Change Control process?

"-Change requests - Project document updates -Change request status updates - Project Management plan updates

" Your company has previously run other BEST way to use that information?

"-Check the organizational process assets for lessons learned and other information about the past projects. - Use parametric estimation to estimate your project based on past projects' performance. -Start from scratch because you don't want mistakes from past projects to influence you - Reuse the Project Management plan from a past project.

" You're managing a construction project to install several hundred air conditioner panels in a new office building. Every floor has identical panels. The customer, a construction contracting company, has provided specifications for the installations. The team is using a process to install and verify each panel. As the team completes each panel, your team's quality control inspector measures it and identifies defects. The root cause of each defect is identified. He keeps track of each step in this process and marks each one complete as it is finished. Which is the BEST tool to use for this?

"-Checksheets -Control chart -Fishbone diagram -Pareto chart

" A junior project manager at your company does not know how to perform earned value analysis. You spend a weekend with him to teach him how to do this. This is an example of:

"-Coaching -Fraternizing, and should be discouraged -Unpaid overtime -Giving access to proprietary information, and should be reported to PMI

" Which of the following is NOT true about interpersonal skills?

"-Coaching means helping your team to get more exercise. -Motivation means helping team members get what they want out of the project. -Influencing means sharing power with people to get something done. -Conflict management means finding positive solutions to conflicts during the project.

" In which plan do you define the processes that will be used to keep people informed throughout the project?

"-Communications Management plan -Staffing Management plan -Project Management plan -Schedule Management plan

" You take over for a project manager who has left the company and realize that the team is talking directly to the customer and having status meetings only when there are problems. The programming team has one idea about the goals of the project, and the testing team has another. Which document is the FIRST one that you should create to solve this problem?

"-Communications Management plan -Status report -Meeting agenda -Performance report

" You're managing an industrial design project. You created a Communications Management plan, and now the team is working on the project. You've been communicating with your team, and now you're looking at the work performance data to evaluate the performance of the project. Which of the following BEST describes the next thing you should do?

"-Compare the work performance data against the time, cost, and scope baselines and look for deviations. -Use formal written communication to inform the client of the project status. -Update the organizational process assets with your lessons learned. -Hold a status meeting.

" Two team members are having an argument over priorities in your project. One thinks that you should write everything down before you start doing any work, while the other thinks you can do the work while you finish the documentation. You sit both of them down and listen to their argument. Then you decide that you will write most of it down first but will start doing the work when you are 80% done with the documentation. What conflict resolution technique are you using?

"-Compromise -Forcing -Confronting -Smoothing

" You are talking to experts and gathering independent estimates for your contract. Which of the following BEST describes what you are doing?

"-Conduct Procurements -Plan Procurement Management -Control Procurements -Close Procurements

" You're using a qualified seller list. Which process are you in?

"-Conduct Procurements -Plan Procurement Management -Plan Contracting -Request Seller Responses

" Which of the following is NOT a risk response technique?

"-Confront -Exploit -Transfer -Mitigate

" Two of your project team members approach you with a conflict that they are having with each other over the technical approach to their work. One of the two people is very aggressive, and tries to get you to make a decision quickly. The other team member is quiet, and seems less willing to talk about the issue. The conflict is starting to cause delays, and you need to reach a decision quickly. What's the BEST approach to solving this conflict?

"-Confront the issue, even though one team member is hesitant. -Tell the team members that they need to work this out quickly, because otherwise the project could face delays. -Since it's a technical problem, tell the team members that they should take it to the functional manager. -Escalate the issue to your manager.

" What's the most effective approach to conflict resolution?

"-Confronting -Smoothing -Compromise -Withdrawal

" Which conflict resolution technique is most effective?

"-Confronting -Withdrawal -Compromise -Smoothing

" Which of the following is NOT a tool of the Define Scope process?

"-Constrained optimization -Facilitated workshops -Alternatives identification -Product analysis

" The terms of union contracts are considered ______________ in your project plan.

"-Constraints -Assumptions -Requirements -Collective bargaining agreements

" You are working on a construction project. You, your team, and your senior manager all feel that the work is complete. However, one of your important clients disagrees, and feels that one deliverable is not acceptable. What is the BEST way to handle this conflict?

"-Consult the contract and follow its claims administration procedure. -Renegotiate the contract. -File a lawsuit to force the stakeholder to accept the deliverable. -Terminate the contract and follow any termination procedure in the contract.

" You're managing a software project when your customer informs you that a schedule change is necessary. Which is the BEST thing to do?

"-Consult the schedule management plan. -Notify the team and the sponsor that there's going to be a schedule change. - Influence the factors that cause change. -Refuse to make the change because there's already a schedule baseline.

" You find out that you could save money by contracting with a seller in a country that has lax environmental protection rules. What should you do?

"-Continue to pay higher rates for a environmentally safe solution. -Take advantage of the cost savings. -Ask your boss to make the decision for you. -Demand that your current contractor match the price.

" Which of the following BEST describes when you perform the Monitor and Control Project Work process?

"-Continuously throughout the project -As soon as every deliverable is completed -At scheduled milestones or intervals during the project -At the end of every project phase

" You've given a presentation for your local PMI chapter meeting. This is an example of what?

"-Contributing to the Project Management Body of Knowledge -A PDU -Donating to charity -Volunteering

" You are executing a project, and as part of developing the project team you create materials for a PMP training seminar. Afterward, you decide to offer it to all other project managers in your company to help them obtain enough hours to qualify to take the PMP exam. This is an example of:

"-Contributing to the Project Management Body of Knowledge -Organizational process assets -Cheating, which should be reported to PMI -Lessons learned

" Which communication process is in the Monitoring and Controlling process group?

"-Control Communications -Manage Communications -None of the communications processes -Plan Communications Management

" Validated defect repair is an output of which process?

"-Control Quality -Integrated Change Control -Plan Quality Management -Perform Quality Assurance

" You are using a Pareto chart to examine the defects that have been found during an inspection of your product. Which process are you performing?

"-Control Quality -Perform Quality Assurance -Plan Quality Management -Validate Scope

" A project manager is using a histogram to analyze defects found by the team during inspection activities. What process is being performed?

"-Control Quality -Plan Quality Management -Perform Quality Assurance -Verify Scope

" "You're managing a highway construction project. The foreman of your building team alerts you to a problem that the inspection team found with one of the pylons, so you use an Ishikawa diagram to try to figure out the root cause of the defect. What process is being performed?"

"-Control Quality -Quality Management -Plan Quality Management -Perform Quality Assurance

" What's the difference between Control Quality and Perform Quality Assurance?

"-Control Quality means inspecting for defects in deliverables, while Perform Quality Assurance means auditing a project to check the overall process. -Control Quality involves charts like histograms and control charts, while Perform Quality Assurance doesn't use those charts. -Control Quality and Perform Quality Assurance mean the same thing. -Perform Quality Assurance means looking for defects in deliverables, while Control Quality means auditing a project to check the overall process.

" What's the difference between Control Quality and Verify Scope?

"-Control Quality means looking for defects in deliverables, while Verify Scope means verifying that the product is acceptable to the stakeholders. -Control Quality is done at the end of the project, while Verify Scope is done throughout the project. -Control Quality is performed by the project manager, while Verify Scope is done by the sponsor. -Control Quality is performed by the sponsor, while Verify Scope is done by the project manager.

" Which Stakeholder Management process is in the Monitoring and Controlling process group?

"-Control Stakeholder Engagement -Distribute Information -Manage Stakeholder Engagement -Plan Communications

" You are initiating a project that has a virtual team. Half of your team members will be located in another country, where they are working for a subcontractor. The subcontractor's team members speak a different dialect of English than your team does. After a conference call to review the project charter, two of your team members make jokes about the way your subcontractor's team members speak. What is the BEST way to handle this situation?

"-Correct the team members individually, and hold a training session for your team to help remove communications barriers. -Immediately correct the two people in front of the rest of the team. -Report the team members to senior management and recommend that they be punished. -Remove noise from the communication by contacting the subcontractor and requesting that the team adjust the way they speak.

" Which of the following is NOT a tool or technique of Estimate Costs?

"-Cost aggregation -Bottom-up -Parametric -Analogous

" A junior project manager is studying for her PMP exam, and asks you for advice. She's learning about earned value management, and wants to know which of the variables represents the difference between what you expect to spend on the project and what you've actually spent so far. What should you tell her?

"-Cost variance (CV) -Actual cost (AC) -Cost performance index (CPI) -Earned value (EV)

" Which of the following is NOT one of the most common sources of project conflict?

"-Costs -Schedules -Priorities -Resources

" You're planning the schedule for a highway construction project, but the final date you came up with will run into the next budget year. The state comes up with capital from a reserve fund, and now you can increase the budget for your resources. What's the BEST way to compress the schedule?

"-Crash the schedule. -Go back to your three-point estimates and use the most optimistic ones. -Use the extra budget to increase your contingency reserve. -Hire more experts to use expert judgment so your estimates are more accurate.

" You're managing a project when your client tells you that an external problem happened, and now you have to meet an earlier deadline. Your supervisor heard that in a situation like this, you can use schedule compression by either crashing or fast-tracking the schedule, but he's not sure which is which. What do you tell him?

"-Crashing the project adds cost, while fast-tracking adds risk. -Crashing the project adds risk, while fast-tracking adds cost. -When you crash a project, it always shortens the total duration of the project. -When you fast-track a project, it always shortens the total duration of the project.

" You're managing a construction project. You created a stakeholder register and Stakeholder Management plan, and now the team is working on the project. You've been managing the work, and now you're looking at the work performance data to keep your stakeholders informed of the status of the project. You've discovered a change in the way your stakeholders look at the budget for your project. Which of the following BEST describes the next thing you should do?

"-Create a change request and update the issue log and Cost Management plan to reflect the approved change. -Update the risk register to include any changes to risk strategy. -Compare the work performance information against the time, cost, and scope baselines and look for deviations. -Hold a status meeting.

" You're managing an industrial design project. Your project is currently in the Initiating phase. The project charter has been created, and you are working on identifying the stakeholders. Which of the following is NOT something that you should do?

"-Create the change control system -Review lessons learned from prior projects -Perform a stakeholder analysis -Review procurement documents

" You're managing an industrial design project. You've come up with the complete activity list, created network diagrams, assigned resources to each activity, and estimated their durations. What's the next thing that you do?

"-Create the schedule. -Use rolling wave planning to compensate for the fact that you don't have complete information. -Consult the project scope statement and perform Sequence Activities. -Use fast-tracking to reduce the total duration.

" The project manager for a design project is using the Define Scope process. Which BEST describes this?

"-Creating a document that describes all of the work the team does to make the deliverables -Creating a document that lists all of the features of the product -Creating a plan for managing changes to the baseline -Creating a graphical representation of how the phases or deliverables decompose into work packages

" Which of the following tools is used for adding buffers to a schedule?

"-Critical chain method -Three-point estimates -Expert judgment -Critical path analysis

" You are managing a software project, when you find out that a programming team whom you were supposed to have access to has been reassigned to another project. What is the first thing that you should do?

"-Decide the priority of the changes and announce them to the team. -You should call a team meeting and invite the stakeholders, so that everyone can reach a consensus on the priority. - Deny the changes because they will delay the project. -Consult the Change Prioritization plan for guidance on prioritizing new changes.

" What is the output of Direct and Manage Project Work?

"-Deliverables - Approved change requests -Project Management processes -Forecasts

" Which of the following is NOT an output of the Control Stakeholder Engagement process?

"-Deliverables -Change requests -Updates to the Project Management plan -Organizational process asset updates

" Joe is the project manager of a large software project. When it's time to identify risks on his project, he contacts a team of experts and has them all come up with a list and send it in anonymously. What technique is Joe using?

"-Delphi -SWOT -Ishikawa diagramming -Brainstorming

" A project manager uses a facilitator to gather opinions from experts anonymously. What risk identification tool or technique is being performed?

"-Delphi technique -Brainstorming -Interviews -SWOT analysis

" You are creating your cost baseline. What process are you in?

"-Determine Budget -Control Costs -Estimate Costs -Cost Baselining

" During the execution of a software project, one of your programmers informs you that she discovered a design flaw that will require the team to go back and make a large change. What is the BEST way to handle this situation?

"-Determine how the change will impact the project constraints. -Ask the programmer to consult with the rest of the team and get back to you with a recommendation. -Stop all work and call a meeting with the sponsor. -Update the cost baseline to reflect the change.

" Which of the following processes is in the Initiating process group?

"-Develop Project Charter -Develop Project Management Plan -Define Scope -Define Activities

" You are the project manager for a construction project. You have completed project initiation activities, and you are now creating a document that describes processes to document the scope, decompose deliverables into work packages, verify that all work is complete, and manage changes to the baseline. What process are you performing?

"-Develop Project Management plan -Define Scope -Create WBS - Develop Project Charter

" You are writing a performance assessment for your team. Which process are you in?

"-Develop Project Team -Acquire Project Team -Manage Project Team -Plan Human Resource Management

" Approved changes are implemented in which process?

"-Direct and Manage Project Work -Monitor and Control Project Work -Perform Integrated Change Control -Develop Project Management Plan

" You're managing a software project. Your team has discovered a problem, and as a result you've requested a change. The change will cost the project an extra three weeks, but without it several stakeholders might have problems with the final product. What's the NEXT thing that you should do?

"-Document the change and its impact, and put it through the change control system. -Instruct the team to make the change. -Call a meeting with each stakeholder to figure out whether or not to make the change. -Don't make the change because it will delay the project.

" You're trying to decide whether or not to contract out a construction job. To do it within your company, you will have to hire an engineer for $35,000 and pay a construction team $15,000 per week. A contractor quotes you a price of $19,000 per week, and your expert agrees that you won't find a lower price than that. The job will take 16 weeks. What's the BEST way to proceed?

"-Don't contract out the work hire the engineer and pay the construction team to do the work. -Pay the contractor to do the job. -Select a T&M contract. -Make sure the contract has a force majeure clause.

" When do you perform stakeholder analysis?

"-During the Initiating process group -When developing the project charter -When creating the Project Management plan -When putting changes through change control

" You are the project manager for a railroad construction project. Your sponsor has asked you for a forecast for the cost of project completion. Which of the following is the BEST metric to use for forecasting?

"-ETC and VAC -EV and AC -SV and CV -SPI and CPI

" Kyle is the project manager of a project that has teams distributed in many different places. In order to make sure that they all get the right message, he needs to make sure that his project plan is translated into Spanish, Hindi, French, and German. What is Kyle doing when he has his communications translated?

"-Encoding -Decoding -Active listening -Effective listening

" "You are initiating a project that has a virtual team. Half of your team members will be located in another country, where they are working for a subcontractor. The subcontractor's team members speak a different language than your team does. When you need to get information to them, it must first be translated. This is an example of:"

"-Encoding -Transmission -Decoding -Acknowledgment

" While creating a project charter, you discover a new project management software tool has come onto the market. You spend the weekend taking an online tutorial to learn about it. This is an example of:

"-Enhancing personal professional competence -An assigned project manager using authority and responsibility -Not paying for copyrighted software -Contributing to the Project Management Body of Knowledge

" Two of your project team members approach you with a conflict that they are having with each other over the technical approach to their work. One of the two people is very aggressive, and tries to get you to make a decision quickly. The other team member is quiet, and seems less willing to talk about the issue. The conflict is starting to cause delays, and you need to reach a decision quickly. You spend the weekend studying conflict resolution techniques, which is an example of:

"-Enhancing personal professional competence -Contributing to the Project Management Body of Knowledge -Maslow's Hierarchy of Needs -Confronting (or problem solving)

" Your project team has completed the project work. All of the following must be done before the project can be closed EXCEPT:

"-Ensure that the schedule baseline has been updated. -Get formal acceptance of the deliverables from the customer. -Make sure the scope of the project was completed. -Verify that the product acceptance criteria have been met.

" The work authorization system:

"-Ensures that every work package is performed at the right time and in the proper sequence -Authorizes the project manager to spend money on work - Is a set of processes and tools that aids project manager in effectively guiding the project to completion -Is a formalized, written description of how to carry out an activity

" Three members of your project team want to pad their estimates because they believe there are certain risks that might materialize. What is the BEST way to handle this situation?

"-Estimate the activities honestly, and then use a contingency reserve to cover any unexpected costs. -Allow more time for the work by adding a buffer to every activity in the schedule. -Tell the team members not to worry about it, and if the schedule is wrong it's OK for the project to be late. -Crash the schedule.

" Which of the following is the BEST example of a reward system?

"-Everyone will get a bonus of $500 if the project meets its quality goals, $500 if it meets its budget goals, and $600 if it comes in on time. -The team member who works the hardest will receive $1,000. -The five team members who put in the most hours will get a trip to Disneyland. -The team will only get a bonus if the project comes in 50% under budget, schedule, and quality metric goals even though the team leads know this goal is unrealistic, they agree that it will motivate the team to work harder.

" You're a project manager working on a software engineering project. The programmers have started building the software, and the testers have started to create the test environment. Which process group includes these activities?

"-Executing -Initiating -Planning -Closing

" You're a project manager on an industrial design project. You've set up a reward system, but you're surprised to find out that the team is actually less motivated than before. You realize that it's because your rewards are impossible to achieve, so the team doesn't expect to ever get them. What motivational theory does this demonstrate?

"-Expectancy Theory -Herzberg's Hygiene Theory -Maslow's Hierarchy of Needs -MacGregor's Theory of X and Y

" Which of the following is NOT a tool or technique of Perform Qualitative Risk Analysis?

"-Expected monetary value analysis -Risk urgency assessment -Probability and Impact matrix -Risk categorization

" Tom is the project manager on a construction project. Midway through his project, he realizes that there's a problem with the lumber they've been using in a few rooms and they're going to have to tear down some of the work they've done and rebuild. One of his team members suggests that the defect isn't bad enough to cause all of that rework. Tom says that he's worked on a project that made this same mistake before and they ended up having to redo the work when inspectors looked at the house. He convinces the team member that it's probably better to fix it now than later. What kind of power is he using to make the decision?

"-Expert -Legitimate -Referent -Reward

" Which of the following types of power is the most effective in leading teams?

"-Expert -Referent -Reward -Punishment

" Which of the following is NOT an input to the Develop Project Management Plan process?

"-Expert judgment -Outputs of the planning processes - Project charter - Enterprise environmental factors

" What are the strategies for dealing with positive risks?

"-Exploit, share, enhance, accept -Avoid, mitigate, transfer, accept -Transfer, mitigate, avoid, exploit -Mitigate, enhance, exploit, accept

A team member approaches you with a change that could cut your schedule down by a month. What is the first thing you should do?

"-Figure out the impact on the scope of the work and the cost before you write up the change request -Make the change it's going to save time and nobody will want the project to take longer than it should. -Tell the team member that you've already communicated the deadline for the project, so you can't make any changes now. -Write up a change request and see if you can get it approved.

" You have just been authorized to manage a new project for your company. Which of the following BEST describes your first action?

"-Figure out who has a stake in the project. - Create the work breakdown structure. -Develop the Project Management plan. -Start working on the project charter.

" You are managing a software project. Your QA manager tells you that you need to plan to have her team start their test planning activity so that it finishes just before testing begins. But other than that, she says it can start as late in the project as necessary. What's the relationship between the test planning activity and the testing activity?

"-Finish-to-Start (FS) -Start-to-Start (SS) -Start-to-Finish (SF) - Finish-to-Finish (FF)

" Which of the following contracts has the MOST risk for the seller?

"-Fixed price (FP) -Cost plus fixed fee (CPFF) -Time and materials (T&M) -Cost plus percentage of costs (CPPC)

" Slack is a synonym for:

"-Float -Lag -Buffer -Reserve

" Which Control Quality tool is used to analyze processes by visualizing them graphically?

"-Flowcharts -Checklists -Pareto charts -Histograms

" You are the project manager for a software project, when the sponsor pulls the plug and cancels the project. What do you do?

"-Follow project closure procedures to close the project and update lessons learned. - Give the team the day off to recuperate from the bad news. - Create a budget summary for the remaining unspent budget. - Find new assignments for any people previously assigned to your project.

" You're managing a software project when two of your programmers come to you with a disagreement over which feature to work on next. You listen to the first programmer, but rather than thinking through the situation and gathering all the information, you decide to go with his idea. Which conflict resolution technique did you use?

"-Forcing -Compromise -Confronting -Smoothing

" Rekha is a project manager on a large construction project. Late in the project, her client demands a big change. She assesses the impact of the change and tells the client how much time and money it will cost. But the client won't allow any change to the schedule and won't pay anything more for change. Rekha explains that the proposed change is well outside the documented scope of the original work. The client tells Rekha that he doesn't care what was in the original scope and that she needs to implement the change with no impact to schedule or budget. What conflict resolution technique is the client using?

"-Forcing -Confronting -Withdrawal -Smoothing

" A project manager is faced with two team members who have conflicting opinions. One team member explains her side of the conflict, and presents a possible solution. But before the other team member starts to explain his side of things, the project manager says, "I've heard enough, and I've decided to go with the solution I've heard." This is an example of:

"-Forcing -Withdrawal -Compromise -Smoothing

" Which of the following is NOT an output of the Direct and Manage Project Work process?

"-Forecasts -Work performance information -Deliverables -Implemented change requests

" You've consulted your earned value calculations to find out the EAC and ETC of your project. Which of the following is the BEST place to put that information?

"-Forecasts -Work performance information -Quality control measurements -Lessons learned

" Keith, the project manager of a large publishing project, sends an invoice to his client. Which communication type is he using?

"-Formal written -Formal verbal -Informal written -Informal verbal

" You work for a consulting company and your team has implemented an approved scope change on your project. You need to inform your client that the change has been made. What's the best form of communication to use for this?

"-Formal written -Formal verbal -Informal written -Informal verbal

" A notice sent to a subcontractor about the contract is an example of which kind of communication?

"-Formal written -Informal verbal -Formal verbal -Informal written

" A project manager is reporting the final status of the closed contract to the stakeholders. Which form of communication is appropriate?

"-Formal written -Informal written -Informal verbal -Formal verbal

" The customer has reviewed the deliverables of a project and finds that they are acceptable, and must now communicate that acceptance to the project manager. Which form of communication is appropriate?

"-Formal written -Informal written -Informal verbal -Formal verbal

" You're managing a construction project. Suddenly the customer asks for some major changes to the blueprints. You need to talk to him about this. What's the BEST form of communication to use?

"-Formal written -Informal written -Informal verbal -Formal verbal

" A project coordinator is having trouble securing programmers for her project. Every time she asks her boss to give a resource to the project he says that they are too busy to help out with her project. Which type of organization is she working in?

"-Functional -Weak Matrix -Strong Matrix -Projectized

" Which of the following is an example of noise?

"-Garbled text and smudges that make a fax of a photocopy hard to read -An email that's sent to the wrong person -A project manager who doesn't notice an important clause in a contract -When the team is not paying attention during a status meeting

" Which of the following is NOT a tool or technique of Control Risks?

"-Gathering information about how the work is being performed -Bringing in an outside party to review your risk response strategies -Revisiting your risk register to review and reassess risks -Using earned value analysis to find variances that point to potential project problems

" Which of the following is the correct order of actions that you take during the Closing processes?.

"-Get formal acceptance, write lessons learned, release the team, close the contract -Get formal acceptance, release the team, write lessons learned, close the contract -Write lessons learned, release the team, get formal acceptance, close the contract -Get formal acceptance, close the contract, write lessons learned, release the team

" "You are managing a software project. During a walkthrough of newly implemented functionality, your team shows you a new feature that they have added to help make the workflow in the product easier for your client. The client didn't ask for the feature, but it does look like it will make the product easier to use. The team developed it on their own time because they wanted to make the client happy. You know this change would never have made it through change control. What is this an example of?"

"-Gold plating -Scope creep -Alternatives analysis -Schedule variance

" Which of the following is a "hygiene factor" under Herzberg's Motivation-Hygiene Theory?

"-Good relations with coworkers and managers -Recognition for excellent work -Self-actualization -Clean clothing

" A project manager is running into problems with the team. People are repeatedly running into trouble over seemingly small problems: who takes notes at meetings, what dress is appropriate for the office, who people need to notify when they take a day off. The problems started out small, but as more people run into more problems the situation is rapidly escalating. This situation is most likely caused by a lack of:

"-Ground rules -Sensitivity training -Common courtesy -A reward system

" Joe is an excellent programmer. He was promoted to the role of project manager because he understands technology better than anyone else in the company. Unfortunately, he is having trouble doing the project management job and his projects are failing. What is this an example of?

"-Halo effect -Gold plating -Pre-assignment -Ground rules

" You are a project manager starting a new project. Your manager warns you that previous projects ran into trouble. Which of the following would be BEST for you to rely on to help plan your project:

"-Historical information -Our project management expertise -The change control system -Forecasts

" Rekha is a project manager on a large construction project. Late in the project, her client demands a big change. She assesses the impact of the change and tells the client how much time and money it will cost. But the client says that he doesn't have the time or budget to allow the change. What's the BEST way for Rekha to handle this situation?

"-Hold a meeting with the client to figure out why he's asking for the change. -Have her senior managers meet with the client to explain the situation. -Do nothing she's the project manager, so she sets the rules. -Have the client find more money for the budget.

" Mike is a project manager for an IT technology implementation project. He is using an Ishikawa diagram to figure out what could cause potential risks on his project. Which process is he doing?

"-Identify Risks -Perform Qualitative Risk Analysis -Control Quality -Plan Risk Responses

" Which Stakeholder Management process is in the Initating process group?

"-Identify Stakeholders -Manage Stakeholder Engagement -Plan Stakeholder Management -Register Stakeholders

" You are managing a large construction project that's been broken down into subprojects (or phases). Each of these subprojects is scheduled to take between three and six months to complete. At the end of each sub-project, you plan to go through the closing processes and document lessons learned. Which of the following BEST describes what you must do at the beginning of each subproject or phase?

"-Identify the stakeholders. -Make sure you don't involve the team, to avoid introducing too much project management overhead. -Use the earned value technique to decide whether or not to finish the project. -Release all resources from the project and contact sellers to renegotiate all contracts.

" A project manager is having trouble with his project because one of his team members is not performing, which is causing him to miss an important date he promised to a stakeholder. He discovers that the team member knew about the project problem, but didn't tell him because the team members are all afraid of his bad temper. Which BEST describes how the project manager can avoid this situation in the future?

"-Improving his personal skills -Increasing his knowledge of the PMBOK Guide -Measuring personal performance -Managing stakeholder expectations

" A team member is showing up late to work and leaving early, and it is affecting the project. The project manager decides that the team member must be reprimanded. Which of the following is the BEST way to handle this situation?

"-In a one-on-one meeting with the team member -At the next team meeting -In a private meeting with the team member and his functional manager -Over email

" You are managing a software project. The stakeholders have found a few requirements that were missed in the initial project scope statement. You put the change requests through change control and they are approved, so you need to update the scope statement to include the new work. Where can you find the most updated version of the scope statement?

"-In the configuration management system -In the document repository -In the Project Management plan -In the Communications Manaement plan

" You're the project manager at a telecommunications company. You recently had stakeholders approach you with changes. You figured out that the changes would cost additional time and money. The stakeholders agreed, you were given additional time and budget, and the changes were approved. Now you have to incorporate the changes into the project. What do you do next?

"-Incorporate the changes into the baseline so you can track the project properly. - Modify the project charter to include the changes. -Use the project management information system to make sure the work is performed. -Make sure to track your changes against the project's baseline so you know how much they eventually cost.

" Which of the following is NOT an input to the Plan Communications Management process?

"-Information gathering techniques -Enterprise environmental factors -Organizational process assets -Project management plan

" Which process group contains the Develop Project Charter process and the Identify Stakeholders process?

"-Initiating -Executing -Monitoring and Controlling -Closing

" You're a project manager for a construction project. You've just finished creating a list of all of the people who will be directly affected by the project. What process group are you in?

"-Initiating -Planning -Executing -Monitoring and Controlling

" Which of the following best describes the Plan-Do-Check-Act cycle?

"-Invented by Walter Shewhart and popularized by W. E. Deming, it's a method of making small changes and measuring the impact before you make wholesale changes to a process. -Invented by Joseph Juran, it's a way of tracking how soon defects are found in your process. -Made popular by Phillip Crosby in the 1980s, it's a way of measuring your product versus its requirements. -It means that you plan your project, then do it, then test it, and then release it.

" Which of the following BEST describes the main purpose of the project charter?

"-It authorizes the project manager to work on the project. -It identifies the sponsor and describes his or her role on the project. -It contains a list of all activities to be performed. -It describes the initial scope of the work.

" Which of the following is NOT TRUE about a work breakdown structure?

"-It describes procedures to define the scope, verify work, and manage scope changes. - It contains a graphical, hierarchical list of all work to be performed. -It can be broken down by project phase or deliverable. -It is an important element of the baseline.

" Which of the following BEST describes the purpose of the project scope statement?

"-It describes the objectives, requirements, and deliverables of the project, and the work needed to create them. - It describes the features of the product of the project. - It is created before the Scope Management plan. - It decomposes deliverables into work packages.

" Which of the following BEST describes the purpose of a requirements traceability matrix?

"-It helps you understand the source of each requirement, and how that requirement was verified in a later deliverable. -It describes how WBS dictionary entries are traced to work packages, and how work packages are decomposed from deliverables. - It's used to make sure that all of the subplans of the Project Management plan have been created. -It's used to trace the source of every change, so that you can keep track of them through the entire Control Scope process and verify that the change was properly implemented.

" Which of the following is NOT true about the project charter?

"-It is always created by the project manager. -It formally assigns the project manager. -It contains external constraints and assumptions. -Includes a high-level milestone schedule.

" You are conducting a status meeting and monitoring your risk register when you discover a risk that remains even after you implement all of your response strategies. What kind of risk is this and what should you do about it?

"-It's a residual risk you don't need to plan a response strategy for it because you've already implemented all of the risk responses you can plan for. -It's a secondary risk you don't need to worry about it. -It's a residual risk you need to plan a response strategy for it. -It's a contingency reserve. You should only use it if the first risk occurs.

" A project manager is running a software project that is supposed to be delivered in phases. She was planning on dividing the resources into two separate teams to do the work for two phases at the same time, but one of her senior developers suggested that she use an agile methodology instead, and she agrees. Which of the following BEST describes the relationship between her project's phases?

"-Iterative relationship -Sequential relationship -Constrained relationship -Overlapping relationship

" A company uses a management technique that employs quality assurance techniques to continuously improve all processes. This is called:

"-Kaizen -Just-in-time management -Ishikawa diagrams -Inspection

" Joe, a stakeholder on your project, has been plotted on the power/interest grid as high interest with low power. What's the BEST approach for managing his engagement?

"-Keep him informed of all of the decisions that might affect the project's outcome. -Make him responsible for a deliverable on the project. -Closely manage his requirements and expectations. -Ignore his requirements and expectations, since he doesn't have the power to affect the project's outcome.

" At the beginning of the project, you hold a meeting with all of the stakeholders in your project in order to figure out how everyone will communicate as the work goes on. Which of the following terms best describes that meeting?

"-Kickoff meeting -Qualitative analysis -Status meeting -Communication plan meeting

" You're managing a project to remodel a kitchen. You use earned value calculations to figure out that you're going to run $500 over budget if your project continues at the current rate. Which of the following core characteristics of a project manager are you using to find the problem?

"-Knowledge -Performance -Personal -None of the above

" Matt, the sponsor of a large publishing project, meets with all of the stakeholders on the project to ask for their support in an upcoming testing event. Which engagement level is he displaying?

"-Leading -Unaware -Resistant -Supportive

" What are the five kinds of power?

"-Legitimate, expert, reward, referent, and punishment -Legitimate, expert, reward, political, and bargaining -Legitimate, expert, reward, political, and punishment -Legitimate, expert, reward, economic, and bargaining

" You are working on a construction project. You, your team, and your senior manager all feel that the work is complete. Your stakeholders have communicated their final acceptance of the project. You are now meeting with your team to update the organizational process assets with a record of knowledge gained about the project to help future project managers with their projects. This is BEST described as:

"-Lessons learned -Project records -Project management information system (PMIS) -Work performance information

" You are developing the project charter for a new project. Which of the following is NOT part of the enterprise environmental factors?

"-Lessons learned from previous projects -Knowledge of which departments in your company typically work on projects -The work authorization system -Government and industry standards that affect your project

" Your company has asked you to provide a cost estimate that includes maintenance, installation, support, and upkeep costs for as long as the product will be used. What is that kind of estimate called?

"-Lifecycle costing -Benefit cost ratio -Depreciation -Net present value

" Which of the following project selection methods is NOT a comparative approach (or benefit measurement model)?

"-Linear programming -Murder boards -Benefit-to-cost ratios -Peer review

" You're managing a project to fulfill a military contract. Your project team is assembled, and work has begun. Your government project officer informs you that a supplier that you depend on has lost the contract to supply a critical part. You consult your risk register and discover that you did not plan for this. What's the BEST way to handle this situation?

"-Look for a new supplier for the part -Consult the Probability and Impact matrix -Perform Quantitative and Perform Qualitative Risk Analysis -Recommend preventive actions

" When you look at a control chart that measures defects in the product produced by your project, you find that seven values are showing up below the mean on the chart. What should you do?

"-Look into the process that is being measured there's probably a problem there. -Ignore the anomaly this is the rule of seven, so statistically the data doesn't matter. -This indicates that the mean is too high. -You should adjust your lower control limit—the values indicate a problem with where the limits have been set.

" You are managing an industrial design project for an important client. Two of your team members have a disagreement on project priorities. One person wants to do certain activities first, while the other feels they should be left until the end of the project. You work with both people to forge a compromise where those activities are neither first nor last, but instead done in the middle of the project. Nobody is particularly unhappy with this solution. Another name for a compromise is a:

"-Lose-lose solution -Win-win solution -Win-lose solution -Standoff solution

" You are managing a project that has a TCPI of 1.19. What is the BEST course of action?

"-Manage costs aggressively. -You're under budget, so you can manage costs with lenience. -Create a new schedule. -Create a new budget.

" Sue, the sponsor of the industrial design project you're managing, is plotted on your power/interest grid as high power, high interest. Which is the BEST approach for managing her requirements and expectations?

"-Manage her requirements and expectations closely. -Keep her informed of all project decisions. -Keep her satisfied by inviting her to all of the team meetings. -Understand her goals and expectations, but don't do anything with them.

" What's the difference between management reserves and contingency reserves?

"-Management reserves are used to handle unknown unknowns, while contingency reserves are used to handle known unknowns. -Management reserves are used to handle known unknowns, while contingency reserves are used to handle unknown unknowns. -Management reserves are used to handle high-priority risks, while contingency reserves are used to handle low-priority risks. -Management reserves are used to handle low-priority risks, while contingency reserves are used to handle high-priority risks.

" There have been several rounds of layoffs at your company. Now your project team is worried about their job security, and you've noticed that their performance has decreased significantly because of it. This is predicted by which motivational theory?

"-Maslow's Hierarchy of Needs -McGregor's Theory of X and Y -McClelland's Achievement Theory -Herzberg's Motivation-Hygiene Theory

" You overhear someone on your team using a racial slur. This person is a critical team member and you are worried that if he leaves your company it will cause project problems. What should you do?

"-Meet in private with the team member and explain that racial slurs are unacceptable. -Pretend you didn't hear it so that you don't cause problems. -Report the team member to his boss. -Bring it up at the next team meeting.

" You're a project manager at a construction company that's selling services to a client. You are working on a schedule and a budget when the CEO at the client demands that you do not produce those things. Instead, he wants you to begin work immediately. What the BEST thing that you can do?

"-Meet with the CEO to explain why the budget and schedule are necessary. -Stop work immediately and go into claims administration. -Don't produce the schedule and budget. -Ask the buyer to find another company to work with.

" Two of your team members are having a disagreement over which technical solution to use. What's the first thing that you should do in this situation?

"-Meet with the team members and figure out what's causing the disagreement. -Consult the technical documents. -Tell the team members to work out the problem themselves. -Ask the team members to write up a change request.

" Your team has identified a risk with some of the chemicals you are using on your highway construction project. It is really difficult to mix them just right and, based on past projects, you've figured out that there' s a high probability that about 14% of the chemical supply will be lost in mixing problems. You decide to buy an extra 15% of the chemicals up front so that you will be prepared for those losses and your project won't be delayed. Which response strategy are you using?

"-Mitigate -Avoid -Accept -Transfer

" Alberto is the project manager of a software implementation project. His company has made an organization-wide decision to move to a new accounting and human resources software package. He has read that some projects to implement the same package have resulted in the loss of personnel data when they tried to import it into the new system. He backs up the data so that it could be restored in the event of such a problem but also buys insurance to cover the cost of keying in the data manually if the implementation doesn't work. Which response strategies are Alberto using?

"-Mitigating and transferring -Mitigating and accepting -Mitigating and avoiding -Mitigating and sharing

" You are managing a software engineering project when two team members come to you with a conflict. The lead developer has identified an important project risk: you have a subcontractor that may not deliver on time. Another developer doesn't believe that the risk is likely to happen however, you consult the lessons learned from previous projects and discover that subcontractors failed to deliver their work on two previous projects. The lead developer suggests that you have two team members take three weeks to research the component being built by the subcontractor, and come up with some initial work that you can fall back on in case that subcontractor does not deliver. You decide to follow the lead developer's advice over the objections of the other team member. Which of the following BEST describes this scenario?

"-Mitigation -Transferrence -Avoidance -Acceptance

" You're managing a project that is currently executing. You're evaluating the work being performed by constantly measuring the project performance, and recommending changes, repairs, and corrections where necessary. What process are you performing?

"-Monitor and Control Project Work -Integrated Change Control -Control Scope -Communications Management

" Which risk analysis tool is used to model your risks on a computer to show random probabilities?

"-Monte Carlo analysis -Computerized risk audit -EMV analysis -Delphi technique

" Which risk analysis tool is used to model your risks by running simulations that calculate random outcomes and probabilities?

"-Monte Carlo analysis -Sensitivity analysis -EMV analysis -Delphi technique

" Which of the following is NOT an example of active listening?

"-Multitasking by checking your email during a conversation -Nodding your head in agreement while someone is talking -Restating what has been said to be sure you understand it -Asking questions for clarification

" Which of the following is NOT a type of communication?

"-Noise -Formal written -Paralingual -Nonverbal

" Which of the following is NOT part of the Close Project or Phase process?

"-Obtaining formal acceptance of all deliverables from all stakeholders. -Making sure that all exit criteria have been met. -Moving the project's deliverables to the next phase or into production. -Writing down lessons learned.

" You are managing a construction project. During your risk identification interviews, you learn that there has been a string of construction site thefts over the past few months in the area where you will be building your project. The team agrees that it's unlikely that people will be able to steal from your site. Even if thieves could get around your security, it's even more unlikely that your project will lose a significant amount of material if a theft does occur. You decide to monitor the risk from time to time to be sure that it continues to have a low probability and impact. Where do you record the risk so that you don't lose track of it?

"-On a watchlist -In a trigger -In the Probability and Impact matrix -In the Monte Carlo analysis report

" Which of the following is NOT true of obtaining project plan approval?

"-Only one person needs to approve the Project Management plan and that's the project manager. -Until you obtain plan approval, you don't need to put changes to it through change control. -Change control makes sure that only approved changes can make it into the approved plan. -It's important for the entire team to buy into the Project Management plan for it to be successful.

" Historical information and lessons learned are part of:

"-Organizational process assets - Enterprise environmental factors -Project management information system (PMIS) -Work performance information

" You ask one of your stakeholders how things are going on her part of the project and she says, "things are fine " in a sarcastic tone. Which is the BEST way to describe the kind of communication that she used?

"-Paralingual -Feedback -Active listening -Nonverbal

" Which of the following is NOT an example of a deliverable?

"-Parametric estimation -Project Management plan -Project schedule -Work breakdown structure

" You are working on the project plan for a software project. Your company has a standard spreadsheet that you use to generate estimates. To use the spreadsheet, you meet with the team to estimate the number of functional requirements, use cases, and design wireframes for the project. Then you categorize them into high, medium, or low complexity. You enter all of those numbers into the spreadsheet, which uses a data table derived from past projects' actual costs and durations, performs a set of calculations, and generates a final estimate. What kind of estimation is being done?

"-Parametric estimation -Rough order of magnitude -Bottom-up -Analogous

" Which of the following helps you identify the root cause of 80% of the defects in your project using the 80/20 rule?

"-Pareto chart -Scatter chart -Control chart -Cause-and-effect diagram

" Which of the following is associated with the 80/20 rule?

"-Pareto chart -Scatter chart -Histogram -Control chart

" Which of the following tools and techniques is used to show which categories of defects are most common?

"-Pareto charts -Control charts -Checksheets -Flowcharts

" A project manager is working in a country where it is customary to pay the police for private protection services, and those costs have increased the AC. This has affected his earned value calculations. When he reviews the budget with his company's management, his supervisor tells him that in another country, those costs would be considered a bribe, and questions whether they should be added to the budget. What is the BEST way for the project manager to proceed?

"-Pay the police for private protection services, because it is customary in the country they are operating in. -Do not pay the police for private protection services, because that would be a bribe. -Consult the Cost Management plan about payment. -Initiate cost control to update the cost baseline.

" Which of the following is NOT an example of cost of quality?

"-Paying extra programmers to help meet a deadline -Having team members spend extra time reviewing requirements with the stakeholders -Hiring extra inspectors to look for defects -Sending a crew to repair a defective product that was delivered to the client

" You are the project manager on a construction project, and you have just received a change request. You consulted the Project Management plan, and followed the procedures laid out in the change control system. You are in the process of reviewing the change and documenting its impact. Your manager asks you why you are doing this. Which process are you doing by reviewing the change and documenting its impact?

"-Perform Integrated Change Control -Monitor and Control Project Work -Manage Requested Changes -Direct and Manage Project Work

" You are managing a software project when one of your stakeholders needs to make a change that will affect the budget. What defines the processes that you must follow in order to implement the change?

"-Perform Integrated Change Control -Monitoring and Controlling process group -Change control board -Cost baseline

" "Joe is a project manager on an industrial design project. He has found a pattern of defects occurring in all of his projects over the past few years, and he thinks there might be a problem in the process his company is using that is causing it. He uses Ishikawa diagrams to come up with the root cause for this trend over projects so that he can make recommendations for process changes to avoid this problem in the future. What process is he doing?"

"-Perform Quality Assurance -Plan Quality Management -Control Quality -Perform Qualitative Risk Analysis

" You're working with an audit team to check that your company's projects all meet the same quality standards. What process is being performed?

"-Perform Quality Assurance -Plan Quality Management -Control Quality -Perform Quality Management

" You are looking at a control chart to figure out if the way you are doing your project fits into your company's standards. Which process are you using?

"-Perform Quality Assurance -Plan Quality Management -Control Quality -Quality Management

" "Tom is using an organization chart to figure out how he'll staff his project. What process is he performing?"

"-Plan Human Resource Management -Acquire Project Team -Develop Project Team -Manage Project Team

" You've just completed your resource histogram. What process are you in?

"-Plan Human Resource Management -Acquire Project Team -Develop Project Team -Manage Project Team

" You're creating source selection criteria for your contract. What process are you in?

"-Plan Procurement Management -Conduct Procurements -Control Procurements -Close Procurements

" You're managing a project that might have to contract out work, and you're comparing the relative advantages and disadvantages of finding a seller versus having your company do the work itself. Which process are you in?

"-Plan Procurement Management -Plan Contracting -Conduct Procurements -Request Seller Responses

" You are using an RBS to manage your risk categories. What process are you performing?

"-Plan Risk Management -Identify Risks -Perform Qualitative Risk Analysis -Perform Quantitative Risk Analysis

" In which process do you create the risk breakdown structure?

"-Plan Risk Management -Identify Risks -Plan Risk Responses -Perform Qualitative Risk Analysis

" What's the correct order of the Time Management planning processes?

"-Plan Schedule Management, Define Activities, Sequence Activities, Estimate Activity Resources, Estimate Activity Durations, Develop Schedule -Sequence Activities, Define Activities, Estimate Activity Resources, Estimate Activity Durations, Develop Schedule -Plan Schedule Management, Define Activities, Sequence Activities, Develop Schedule, Estimate Activity Resources, Estimate Activity Durations -Plan Schedule Management, Develop Schedule, Define Activities, Sequence Activities, Estimate Activity Resources, Estimate Activity Durations

" What is the correct order of the Scope Management processes?

"-Plan Scope Management, Collect Requirements, Define Scope, Create WBS, Validate Scope, Control Scope -Plan Scope Management, Define Scope, Create WBS, Collect Requirements, Validate Scope, Control Scope - Plan Scope Management, Collect Requirements, Control Scope, Create WBS, Validate Scope -Plan Scope Management, Collect Requirements, Baseline, Define Scope, Control Scope, Validate Scope

" A member of your seven-person project team comes up with a controversial idea. Two others agree that it should be pursued. Two members of the team are opposed to it, while the remaining two have a different approach. You end up going with the controversial idea. This is an example of:

"-Plurality -Unanimity -Majority -Dictatorship

" You are about to hold a bidder conference, and a potential seller offers you great tickets to a baseball game for your favorite team. What should you do?

"-Politely refuse the tickets. -Go to the game with the seller but avoid talking about the contract. -Go to the game with seller and discuss the contract. -Go to the game, but make sure not to let him buy you anything because that would be a bribe.

" You want to know specifically which business goal a group of projects and programs are going to accomplish. Which is the best place to look for this information?

"-Portfolio Charter -Project Plan -Project Charter -Program Charter

" Which of the following should NOT be in the risk register?

"-Probability and impact matrix -Watchlists of low-priority risks -Relative ranking of project risks -Root causes of each risk

" Which of the following is NOT found in a project charter?

"-Procedures for managing changes to contracts -The summary budget -High-level requirements -Responsibility and name of the person authorized to manage the project

" A project manager runs into a problem with her project's contractors, and she isn't sure if they're abiding by the terms of the contract. Which knowledge area is the BEST source of rocesses to help her deal with this problem?

"-Procurement Management -Cost Management -Risk Management -Communications Management

" Which of the following is NOT an input of the Control Procurements process?

"-Procurement Management plan -Work performance data -Agreements -Procurement documents

" Which of the following tools is used to document the lessons that were learned when the contract was administered?

"-Procurement audit -Quality audit -Buyer-conducted performance review -Contract review

" One way the Close Project or Phase process differs from Close Procurement is:

"-Procurement closure means verifying that the project is complete or terminated Close Project or Phase is the process of tying up all of the activities for every management process group. -Procurement closure involves verification that all work and deliverables are acceptable, whereas Close Project or Phase does not. -Close Project or Phase is only a subset of Close Procurement. -Procurement closure is performed by the seller Close Project or Phase is performed by the buyer.

" Which of the following is NOT a project constraint?

"-Procurements -Cost -Resources -Scope

" Your manager asks you where to find a list of projects that should be managed together. What is the BEST place to find this information?

"-Program Charter -Project Plan -Project Charter -Portfolio Charter

" You have been asked to select from three projects. Project A has a net present value of $54,750 and will take six months to complete. Project B has a net present value of $85,100 and will take two years to complete. Project C has a net present value of $15,000 and a benefit-cost ratio of 5:2. Which project should you choose?

"-Project B -Project A -Project C -There is not enough information to decide.

" Project A has a NPV of $75,000, with an internal rate of return of 1.5% and an initial investment of $15,000. Project B has a NPV of $60,000 with a BCR of 2:1. Project C has a NPV of $80,000, which includes an opportunity cost of $35,000. Based on these projects, which is the BEST one to select:

"-Project C -Project A -Project B -There is not enough information to select a project.

" You are working with potential sponsors to determine which project your company will pursue. Based on the benefit-to-cost (BCR) ratios, which of the following four projects should you recommend?

"-Project C has a BCR of 3:1 -Project A has a BCR of 5:2 -Project B has a BCR of 5:4 -Project D has a BCR of 2:1

" Which of these is not an input to Develop Project Charter?

"-Project Management plan -Enterprise environmental factors -Agreements -Project statement of work

" Which is NOT an input of the Identify Stakeholders process?

"-Project Management plan -Procurement documents -Enterprise environmental factors -Project charter

" Dave is the project manager for a construction team that is building a gazebo. When the project first started, he met with the stakeholders to define the scope. The sponsors mentioned that the gazebo is a really important part of their daughter's wedding ceremony that was planned for seven months from then. In fact, they said that if the gazebo couldn't be completed in seven months, it wouldn't be worth it for them to even start the project. Dave wrote down the seven-month deadline to put in his project scope statement. In which section of the document did the deadline appear?

"-Project constraints -Project deliverables -Project objectives -Project assumptions

" You are managing a software project when one of your stakeholders needs to make a change that will affect the budget. You follow the procedures to implement the change. Which of the following must get updated to reflect the change?

"-Project cost baseline -Project Management plan -Cost change control system -Project performance reviews

" Which of the following is NOT an input of the Close Project or Phase process?

"-Project management methodology -Project Management plan -Accepted deliverables -Organizational process assets

" Which of the following is NOT included in a cost of quality calculation?

"-Project managers' time spent creating the Project Management plan -Team members' time spent finding and repairing defects -Quality managers' time spent writing quality standards -Team members' time spent reviewing specifications, plans, and other documents

" As you determine the acceptance criteria, constraints, and assumptions for the project you record them in which document?

"-Project scope statement -Project Management plan -Project charter -Communications Management plan

" What is the main output of the Define Scope process?

"-Project scope statement -Requirements documentation -Scope definition -Scope dictionary

" You're the project manager for an industrial design project. Your team members report to you, and you're responsible for creating the budget, building the schedule, and assigning the tasks. When the project is complete, you release the team so they can work on other projects for the company. What kind of organization do you work in?

"-Projectized -Functional -Weak matrix -Strong matrix

" Mary is a project manager at a consulting company. The company regularly builds teams to create products for clients. When the product is delivered, the team is dissolved and assigned to other projects. What kind of organization is she working for?

"-Projectized -Weak matrix -Functional -Strong matrix

" Your company has sent out an RFP, and your brother wants to bid on it. What's the BEST thing for you to do?

"-Publicly disclose your relationship with him and excuse yourself from the selection process. -Give your brother inside information to make sure that he has the best chance at getting the project. -Recommend your brother but don't inform anyone of your relationship. -Don't tell anyone about your relationship, but be careful not to give your brother any advantage when evaluating all of the potential sellers.

" At the close of your project, you measure the customer satisfaction and find that some customer needs were not fully met. Your supervisor asks you what steps you took on your project to improve customer satisfaction. Which subsidiary plan would you consult to determine this information?

"-Quality Management plan -Communications Management plan -Staffing Management plan -Risk Management plan

" Which of the following is not a tool or technique of the Control Quality process?

"-Quality audits -Inspection -Pareto charts -Statistical sampling

" Which of the following shows roles and responsibilities on your project?

"-RACI matrix -Bar chart -Resource histogram -Human Resource Management plan

" You're a project manager on a construction project. The electrician has started laying out the wiring, when the client comes to you with a change request. He needs additional outlets, and you think that will increase the cost of the electrical work. What is the first thing you do?

"-Refer to the Project Management plan to see how the change should be handled. -Refuse to make the change because it will increase the cost of the project and blow your budget. -Consult the contract to see if there is a clause - Make the change, since the client requested it.

" Everybody does what Tom says because he and the president of the company are golfing buddies. What kind of power does he hold over the team?

"-Referent -Legitimate -Reward -Punishment

" You're managing a team of project managers, and as part of developing the team you hold a PMP study group so that you and your coworkers can work together to study for the exam. One person recently took and passed the exam, and has offered to give you all of the questions he can remember. How should you respond?

"-Refuse the offer, and report the person to PMI. -Accept the questions, but to be fair to everyone in the study group you should make sure everyone gets a copy. -Refuse the offer, but encourage other study group members to make up their own minds. -Refuse the offer, and report the person to your manager.

" You've taken over as a project manager on a highway construction project, and the execution is already under way. Your sponsor tells you that moving forward, all asphalt should be laid down with a 12" thickness. The scope statement and the WBS call for 9" thick asphalt. What is the BEST course of action?

"-Refuse to alter the plans until the change control system has been used. - Look for a cheaper supplier so the cost impact is minimized. -Tell the sponsor that the work is already under way, so you can't accommodate his request. -Tell the team to accommodate the request immediately.

" You are managing an industrial design project. One of your team members comes to you with a suggestion that will let you do more work while at the same time saving the project 15% of the budget. What is the BEST way for you to proceed?

"-Refuse to make the change until a change request is documented and change control is performed. -Tell the team to make the change because it will deliver more work for less money. -Refuse to consider the change because it will affect the baseline. -Do a cost-benefit analysis and then make sure to inform the sponsor that the project scope changed.

" You are the project manager on a network engineering project. Two weeks ago, your team began executing the project. The work has been going well, and you are now a day ahead of schedule. Two stakeholders just approached you to tell you that they have an important change that needs to be made. That change will put you behind schedule. What do you do?

"-Refuse to make the change until the stakeholders document it in a change request. - Implement the change because you're ahead of schedule. -Refuse to make the change because the stakeholders did not take it to the change control board. -Make sure the stakeholders know that you're open to change, and tell them to talk to the project sponsor.

" You're working on a project when the client demands that you take him out to lunch every week if you want to keep his business. What's the BEST thing to do?

"-Refuse to take the client out to lunch because it's a bribe. -Take the client out to lunch and charge it to your company. -Take the client out to lunch, but report him to his manager. -Report the incident to PMI.

" You find out that a contractor that you're working with discriminates against women. The contractor is in another country, and it's normal in that country. What should you do?

"-Refuse to work with the contractor, and find a new seller. -Respect the contractor's culture and allow the discrimination to continue. -Submit a written request that the contractor no longer discriminate. -Meet with your boss and explain the situation.

" While working on the WBS for a large project that spans multiple teams, you meet with a fellow project manager to discuss his portion of the work. He tells you in confidence that he lied about having a PMP certification, and never actually passed the exam. What is the BEST way to handle this situation?

"-Report the person to PMI. -Report the person to his manager. -Ask him to tell the truth to his manager. -Do nothing because you were told this in confidence.

" After a status meeting, one of your team members, John, pulls you aside and tells you that he was insulted by a comment from another team member. He felt that the comment was racist. You meet with the team member who made the comment, Suzanne, but she says that the other team member's performance has been very poor. She has never made a comment like this before at the company. You review the records, and see that she is correct—he has consistently delivered lower-quality work than any other team member. What is the BEST way to handle this situation?

"-Reprimand Suzanne in private for her racist comment, and follow any company policies for reporting racism among employees. -At the next team meeting, reprimand John for his poor performance and Suzanne for the racist comment. -Get John additional help for his poor performance. -Suzanne has never had this problem before, so she should be given another chance.

" You are a project manager on a software project. When you planned the project, your enterprise environmental factors included a policy that all changes that cost over 2% of the budget need to be approved by the CFO, but smaller changes could be paid for by a management contingency fund. One of your stakeholders submitted a change request that requires a 3% increase in the budget. Your company has an outsourcing effort, and you believe that a small change to the way that the change is requested could allow you to take advantage of it and cut your costs in half. What is the BEST way to handle this situation?

"-Request approval from the CFO. -Work with the stakeholder to figure out how to reduce the cost of the change by a third. - Refuse the change because it is over 2% of the budget. -Document the change request, since all changes must be documented.

" Which of the following is NOT an input to Control Scope?

"-Requested changes -WBS dictionary - Approved change requests -Project scope statement

" Which of the following is NOT an output of Collect Requirements?

"-Requirements observations -Requirements traceability matrix -Requirements documentation -Requirements Management plan

" At the beginning of a project, a software team project manager is given a schedule with everyone's vacations on it. She realizes that because the software will be delivered to the QA team exactly when they have overlapping vacations, there is a serious risk of quality problems, because there won't be anyone to test the software before it goes into production. What BEST describes the constraint this places on the project?

"-Resource constraint -Quality constraint -Time constraint -Risk constraint

" A project manager is planning the staffing levels that will be needed through the course of her project. She figures out the number of people that will be needed in each role over time and displays that information in a chart as part of her Staffing Management plan. What is that chart called?

"-Resource histogram -Gantt chart -RACI matrix -Organization chart

" A bar chart showing the number and type of resources you need throughout your project is called a(n) _______________.

"-Resource histogram -Organizational chart -Resource schedule -Staffing timetable

" You need to determine when to release resources from your project. Which part of the Staffing Management plan will be most useful for this?

"-Resource histogram -Safety procedures -Recognition and rewards -Training needs

" Which of the following describes the contents of a Staffing Management plan?

"-Resource histogram, training needs, recognition and rewards, and resource calendar -Organizational chart, training needs, estimated labor cost, and release criteria -Sponsor, organizational chart, validate scope plan, and schedule -RACI matrix, organizational chart, performance improvement plan, and budget

" Over half of conflicts on projects are caused by:

"-Resources, priorities, schedules -Bad habits, defects, technology -Budget, carelessness, personalities -Technology, money, personalities

" A RACI matrix is one way to show roles and responsibilities on your project. What does RACI stand for?

"-Responsible, Accountable, Consulted, Informed -Responsible, Approve, Consult, Identify -Retain, Approve, Confirm, Inform -Responsible, Accountable, Confirm, Inform

" You are using a control chart to analyze defects when something on the chart causes you to realize that you have a serious quality problem. What is the MOST likely reason for this?

"-Reviewing the repaired defect to make sure it was fixed properly -Reviewing the repaired defect with the stakeholder to make sure it's acceptable -Reviewing the repaired defect with the team to make sure they document lessons learned -Reviewing the repaired defect to make sure it's within the control limits

" You are working on a construction project that is running slightly behind schedule. You ask the team to put in a few extra hours on their shifts over the next few weeks to make up the time. To make sure everyone feels motivated to do the extra work, you set up a $1,500 bonus for everyone on the team who works the extra hours if the deadline is met. What kind of power are you using?

"-Reward -Legitimate -Expert -Referent

" Which of the following is NOT a tool in Identify Risks?

"-Risk urgency assessment -Brainstorming -Delphi technique -SWOT analysis

" You are starting to write your project charter with your project sponsor when the senior managers ask for a time and cost estimate for the project. You have not yet gathered many of the project details. What kind of estimate can you give?

"-Rough order of magnitude estimate -Analogous estimate -Parametric estimate -Bottom-up estimate

" Which tool or technique is used to analyze trends?

"-Run chart -Scatter chart -Checklist -Flowchart

" Which of the following is NOT a project?

"-Running an IT support department -Repairing a car -Building a highway overpass -Filming a motion picture

" Which of the following is NOT a tool or technique used in Estimate Activity Durations?

"-SWAG estimation -Parametric estimation - Analogous estimation -Three-point estimation

" Which of the following is NOT one of the top sources of conflict on projects?

"-Salaries -Resources -Technical opinions -Priorities

" Which of the following is NOT a Project Constraint?

"-Scale -Quality -Time -Cost

" Which of the following is NOT an input to Develop Schedule?

"-Schedule baseline -Activity list -Project schedule network diagrams -Resource calendars

" Which of these processes is not a part of Scope Management?

"-Scope Identification - Collect Requirements -Control Scope -Validate Scope

" "A project manager on an industrial design project finds that the sponsor wants to make a change to the scope after it has been added to the baseline, and needs to know the procedure for managing changes. What is the BEST place to look for this information?"

"-Scope Management plan -WBS -Change request form template -Business case

" A project manager is creating a report of the final status of a closed project to the stakeholders. Which of the following is NOT used in a final project report to communicate the status of a project?

"-Scope baseline -Variance information -Lessons learned -Status of deliverables

" Which of the following are NOT all examples of project documents?

"-Scope baseline, project funding requirements, stakeholder requirements -Activity list, stakeholder register, teaming agreements -Forecasts, risk register, quality metrics -Basis of estimates, resource requirements, statement of work

" Amit is the manager of a software project. His client has agreed on a project scope statement at the beginning of the project, but whenever the client verifies deliverables, she comes up with features that she would like to add into the product. Amit is working with the client to find what requirements were missed in the planning stages of the project and how to plan better in the future. What is the BEST description of his project's current situation?

"-Scope creep -Gold plating -Alternatives analysis -Schedule variance

" Risks that are caused by the response to another risk are called:

"-Secondary risks -Residual risks -Cumulative risks -Mitigated risks

" " You are currently performing the Conduct Procurements process. You are considering two bids from companies on your qualified sellers list. Your project is on a tight budget, and you have been instructed by senior management to consider the cost over any other criteria. You used the company that submitted the lower bid on a previous project, and you were not happy with its work. The company that submitted the higher bid has a reputation for treating its clients well, flying project managers first-class, and giving them accommodations in five-star hotels. What is the BEST way to handle this situation?"

"-Select the company with the lowest bid. -Give the manager at the company with the higher bid information that will allow him to tailor his bid so that it better meets your needs. -Rewrite the RFP so that the company with the lowest bid is excluded. -Select the company with the higher bid.

" The project manager for a construction project discovers that the local city council may change the building code to allow adjoining properties to combine their sewage systems. She knows that a competitor is about to break ground in the adjacent lot and contacts him to discuss the possibility of having both projects save costs by building a sewage system for the two projects.This is an example of which strategy?

"-Share -Mitigate -Accept -Exploit

" The project manager for a construction project discovers that the local city council will vote on a zoning change that would open up a new neighborhood to commercial building. She contacts other construction companies in the area that would benefit from the change to ask them to attend the council meeting in order to convince the city council to vote for the change. A "Yes" vote will benefit all of the companies. This is an example of which risk response strategy?

"-Share -Mitigate -Exploit -Enhance

" You have been hired by a contractor who wants you to manage a construction project for one of his clients. The project team has been working for two months, and is 35% done with the job. Two of your team members come to you with a conflict about how to handle the ongoing maintenance for a piece of equipment. You know that they can safely ignore the problem for a while, and you're concerned that if your project falls behind schedule before next week's stakeholder meeting, it will cause problems in the future. You tell the two team members that the problem really isn't as bad as they think it is, and if they take a few days to cool off about it you'll help them with a solution. This approach to conflict resolution is known as:

"-Smoothing -Withdrawal -Compromise -Forcing

" A project manager at a cable and networking company is gathering requirements for a project to build a new version of their telecommunications equipment. Which of the following is NOT something that she will use?

"-Specific descriptions of work packages that will be developed -One-on-one interviews with the senior executives who need the new equipment for their teams -An early working model of the telecommunications equipment to help get feedback from stakeholders -Notes that she took while being "embedded" with the team that will eventually use the equipment being developed

" Which of the following is NOT a responsibility of a project manager?

"-Sponsoring the project -Managing stakeholder expectations -Managing project constraints -Gathering product requirements

" Which of the following is used for identifying people who are impacted by the project?

"-Stakeholder Register -Resource List -Enterprise Environmental Factors -Project Plan

" Which of the following is NOT part of a typical change control system?

"-Stakeholder analysis -Approval -Change control board -Project management information system

" You are managing a software project. You are partway through the project, and your team has just delivered a preliminary version of part of the software. Your team gives a demonstration to the project sponsor and key stakeholders. Later, the sponsor informs you that there is an important client who will be using the software your team is building, and whose needs are not being met. As a result, you must now make a large and expensive change to accommodate that client. What is the BEST explanation for this?

"-Stakeholder analysis was not performed adequately. -The sponsor is being unreasonable. -The team made a serious mistake and you need to use punishment power to correct it. -You do not have enough budget to perform the project.

" Which information is NOT included in the stakeholder register?

"-Stakeholder deliverables -Stakeholder name and group -Stakeholder requirements -Stakeholder expectations

" You take over for a project manager who has left the company, and realize that there are stakeholders in the project who haven't been included in any of the status meetings so far. Some upper managers think the project is not going to succeed, and others are actively thinking of cancelling it. Which document is the FIRST one that you should create to solve this problem?

"-Stakeholder register -Status report -Budget forecast -Performance report

" A change has occurred on your project. You've documented the change, filled out a change request, and submitted that request to the change control board (CCB). What's the NEXT thing that must happen on the project?

"-Stakeholders on the CCB use expert judgment to evaluate the requested change for approval. -A senior manager decides whether or not to make the change and informs the project management team of the decision. -The project manager informs the CCB whether or not to approve the change. -The project manager meets with the team to analyze the impact of the change on the project's time, scope, and cost.

" You're managing an interior decoration project when you find out that you need to get it done earlier than originally planned. You decide to fast-track the project. This means:

"-Starting activities earlier and overlapping them more, which will cost more and could add risks - Starting the project sooner and working overtime -Assigning more people to the tasks at a greater total cost, especially for activities on the critical path -Shortening the durations of the activities and asking people to work overtime to accommodate that

" The project team working on a project printing 3,500 technical manuals for a hardware manufacturer can't inspect every single manual, so they take a random sample and verify that the manuals have been printed correctly. This is an example of:

"-Statistical sampling -Root cause analysis -Cost-benefit analysis -Benchmarking

" You have just been put in charge of a project that is already executing. While reviewing the project documentation, you discover that there is no WBS. You check the Scope Management plan and discover that there should be one for this project. What is the BEST thing for you to do:

"-Stop project work and create the WBS, and don't let work continue until it's created. -Immediately alert the sponsor and make sure the project work doesn't stop. -Make sure you closely manage communications to ensure the team doesn't miss any undocumented work. -Mark it down in the lessons learned so it doesn't happen on future projects.

" Which of the following is NOT a characteristic of a project?

"-Strategic -Temporary -Specific result -Progressively elaborated

" A project manager is having trouble securing programmers for her project. Every time she asks the programming manager for resources for her project, he says they're all assigned to other work. So she is constantly having to go over his head to overrule him. Which type of organization is she working for?

"-Strong Matrix -Functional -Weak Matrix -Projectized

" Sue sent a message to Jim using the company's voicemail system. When he received it, Jim called her back. Which of the following is true?

"-Sue encoded the voicemail Jim decoded it, and then encoded his feedback message. -Sue decoded her voicemail message Jim encoded his phone call and decoded the feedback. -Jim sent feedback to Sue, who encoded it. -Sue decoded her voicemail message and Jim encoded his feedback.

" Tom is a project manager for a software company. He is contracting a long-term software project with an external company. That company charges him $20/hour per employee and $300 overhead per month. What kind of contract is he using?

"-T&M -CR -FP -CPAF

" Which of the following contracts has the MOST risk for the buyer?

"-T&M -FP -CPAF -CPIF

" You're managing a project that is difficult to estimate, so you don't have a good idea of when the project will end. Which of the following contracts is BEST?

"-T&M -FP -CPAF -CPIF

" You are managing a project for a defense contractor. You know that you're over budget, and you need to tell your project sponsor how much more money it's going to cost. You've already given him a forecast that represents your estimate of total cost at the end of the project, so you need to take that into account. You now need to figure out what your CPI needs to be for the rest of the project. Which of the following BEST meets your needs?

"-TCPI (EAC calculation) -BAC -ETC -TCPI (BAC calculation)

" Which of the following best describes decomposition?

"-Taking a deliverable and breaking it down into the smaller work packages so that it can be organized and planned -Waiting for a task to expire so that it can break down into smaller tasks -Categorizing work packages -Dividing work packages into deliverables that can be planned for

" You are working on one of the first financial projects your company has attempted, and you have learned a lot about how to manage the project along the way. Your company is targeting financial companies for new projects next year. What's the BEST thing for you to do?

"-Talk to your company about setting up some training sessions so that you can teach others what you have learned on your project. -Keep the information you've learned to yourself so that you'll be more valuable to the company in the next year. -Decide to specialize in financial contracts. -Focus on your work with the project and don't worry about helping other people to learn from the experience.

" "You are managing a software engineering project. While investigating the cause of a low SPI, you discover that your team is having trouble completing their object design tasks, which are on the critical path. One of your team members tells you that her friend at another company sent her a copy of a software package it owns that will help your team meet its deadline. Without that software package, your project will probably be late. But you don't have enough money in the budget to purchase it. What's the BEST way to handle this situation?"

"-Tell the team member not to use the software, and accept that the project will be late. -Use the software so that your project comes in on time. -Purchase the software so that you have a licensed copy. -Find a way to add resources to the object design activity or move it off of the critical path.

" Tom is the project manager of an accounting project. He has just finished defining the scope for the project and is creating the WBS. He goes to his organizational process asset library and finds a WBS from a past project to use as a jumping-off point. Which of the following describes the asset that Tom is using?

"-Templates -Decomposition -Delphi technique -Brainstorming

" Your project just completed, and one of your subcontractors has sent you floor seats to the next big hockey game to thank you for your business. What is the BEST way to respond?

"-Thank the subcontractor, but politely refuse the gift. -Thank the subcontractor, but do not give him preference in the next RFP. -Ask for tickets for the entire team, so that it is fair to everyone. -Report the subcontractor to PMI.

" You are holding a formal, approved document that defines how the project is executed, monitored, and controlled. You are holding:

"-The Project Management plan -The performance measurement baseline -The project charter - The work breakdown structure

" Which of the following is NOT true about the Project Management Plan?

"-The Project Management plan gives authority to the project manager. -The Project Management plan contains the Scope Management plan. -The Project Management plan contains the schedule baseline. -The Project Management plan contains the performance baseline.

" Which of the following is NOT a source of information about specific project constraints and assumptions?

"-The Scope Management plan -Requirements documentation -The project scope statement -The scope baseline

" You are being hired to manage a highway construction project for a contractor working for Smith County. The sponsor is a project officer who works for the Smith County municipal government. You have three separate teams working all three shifts, with a separate foreman for each team. Each team has members from two different unions, and each union has its own representative. Who is the BEST person to approve the project charter?

"-The Smith County project officer -The project manager -The team foreman -The two union representatives

" You are reviewing performance goals to figure out how much bonus to pay your team members. What document would you consult to find your team's bonus plan?

"-The Staffing Management plan -The reward and recognition plan -The Human Resource Management plan -The project's budget

" You are planning a project that uses the same team as a project that is currently being performed by your company. What should you consult to find information about when those people will be available for your project?

"-The Staffing Management plan for the project that the team is working on -The project schedule for your project -The project manager for the project that the team is working on -The Communications Management plan for your project

" You're managing a construction project to install several hundred air conditioner panels in a new office building. You have completed 350 panels out of a total of 900 planned panels, but according to your schedule you should have completed 400 of them. Your company's contract states that you'll be paid a fixed price of $75 per panel. You've spent $45,000 so far on the project. Which of the following BEST describes your situation?

"-The TCPI is 1.833, which is the minumum CPI you need to stay within budget. -The CPI is .813, which means your project is currently over your budget. -The CV is -$4,350, which means your project is currently over your budget. -The SPI is .84, which means your project is behind schedule.

" Which of the following is TRUE about a work breakdown structure?

"-The WBS represents all of the work that must be done on the project. - It contains work packages that are described in a linear, unstructured list. -Each item in the WBS represents a feature in the product scope. -The WBS is created by the product sponsor and stakeholders.

" You're managing a software project. You've created the schedule, and you need to figure out which activities absolutely cannot slip. You've done critical path analysis, identifying the critical path and calculating the early start and early finish for each activity. Which activities cannot slip without making the project late?

"-The activities on the critical path -The ones with the biggest difference between ES and LF -The activity with the most lag -The last activity in the project, because it has no float

" You've just received a change request. This means:

"-The change needs to be approved before it can be implemented. -The project charter is complete, but the work cannot begin yet because you need to make a change to the scope baseline. -You are in the Direct and Manage Project Work process, and you can implement the change now. -There is a defect in a deliverable that must be repaired.

" "A company is about to begin work on a large construction project to build four new buildings for a bank that wants to open new branches. The sponsor is writing a project charter. She recalls that a previous project the company performed for another bank ran over budget because the team had underestimated the effort required to install the reinforced walls in the vault. The previous project manager had documented the details of the lessons learned from this project. Where should the sponsor look for these lessons learned?"

"-The company's organizational process assets -The project records management system -The project's work performance information -The project's performance reports

" Which is NOT an example of cost of quality?

"-The cost of contracting another company to build part of the product -The cost of inspecting your product to be sure that it meets requirements -The cost of reviewing documents used to produce your product to be sure that they do not have defects -The cost of training your team on techniques that will help them avoid defects

" You're managing a project to deliver 10,000 units of custom parts to a manufacturer that uses Just-in-Time management. Which of the following constraints is most important to your client?

"-The parts must be delivered on time. -The parts must be delivered in a specific order. -The parts must conform to ISO specifications. -The parts must be packaged separately.

" What is a risk owner?

"-The person who is responsible for the response plan for the risk -The person who monitors the watchlist that contains the risk -The person who meets with stakeholders to explain the risk -The person who makes a risk happen

" Which of the following BEST describes the "point of total assumption" for a contract?

"-The point in a fixed-price contract where the seller has to assume all costs going forward -The point in a cost-plus contract where the buyer assumes that the seller will need to be paid -The total cost of a T&M contract -The total number of resources required for a contract

" Which of the following is NOT true about the project charter?

"-The project charter defines the work authorization system. -The project charter defines the requirements that satisfy customer needs. -The project charter makes the business case that justifies the project. -The project charter includes the milestone schedule.

" You are managing a construction project using a firm fixed price (FFP) contract. The contract is structured so that your company will be paid a fee of $85,000 to complete the work. There was a $15,000 overhead cost that your company had to cover. It's now three months into the project, and your costs have just exceeded $70,000. The project has now consumed the entire fee, and your company will now be forced to pay for all costs on the project from this point forward. What's the BEST way to describe this situation?

"-The project has reached the point of total assumption. -The project manager has overspent the budget. -The project is overdrawn. -The project has ceased to be a profit center for the company.

" You're managing a project with a schedule performance index (SPI) of 1.07 and a cost performance index (CPI) of 0.94. How would you BEST describe this project?

"-The project is ahead of schedule and over its budget. -The project is ahead of schedule and within its budget. -The project is behind schedule and within its budget. -The project is behind schedule and over its budget.

" You are managing a project with an EV of $15,000, PV of $12,000, and AC of $11,000. How would you BEST describe this project?

"-The project is ahead of schedule and within its budget. -The project is behind schedule and within its budget. -The project is ahead of schedule and over its budget. -The project is behind schedule and over its budget.

" You are managing a project with a total budget of $450,000. According to the schedule, your team should have completed 45% of the work by now. But at the latest status meeting, the team reported that only 40% of the work has actually been completed. The team has spent $165,000 so far on the project. How would you BEST describe this project?

"-The project is behind schedule and within its budget. -The project is ahead of schedule and within its budget. -The project is ahead of schedule and over its budget. -The project is behind schedule and over its budget.

" A project manager is working on a large construction project. His plan says that the project should end up costing $1.5 million, but he's concerned that he's not going to come in under budget. He's spent $950,000 of the budget so far, and he calculates that he's 57% done with the work, and he doesn't think he can improve his CPI above 1.05. Which of the following BEST describes the current state of the project?

"-The project is likely to exceed its budget. -The project is likely to come in under budget. -The project right on target. -There is no way to determine this information.

" If AC (ACWP) is greater than your EV (BCWP), what does this mean?

"-The project is over budget. -The project is under budget. -The project is ahead of schedule. -The project is behind schedule.

" Customer satisfaction should be measured at the end of the project to maintain long-term relationships. Which of the following is NOT always an aspect of customer satisfaction?

"-The project is profitable. -The product meets its stated and unstated requirements. -The product is high quality. -The customer's needs are met.

" Which of the following is NOT true about Risk Management?

"-The project manager is the only person responsible for identifying risks -All known risks should be added to the risk register -Risks should be discussed at every team meeting -Risks should be analyzed for impact and priority

" Which is NOT true about the project charter:

"-The project manager must be consulted before the charter is finalized. -The charter is issued by the project sponsor. -The project manager's authority to manage the project is granted by the charter. - The charter gives a summary milestone schedule.

" An important part of performing stakeholder analysis is documenting quantifiable expectations. Which of the following expectations is quantifiable?

"-The project must yield a 15% reduction in part cost. -The project must improve customer satisfaction. -The project should be higher quality. -All stakeholders' needs must be satisfied.

" The scope baseline consists of:

"-The project scope statement, the WBS, and the WBS dictionary -The Scope Management plan, the project scope statement, and the WBS -The Scope Management plan, requirements documents, and the WBS -The Scope Management plan, the WBS, and the WBS dictionary

" What's the main output of the Risk Management processes?

"-The risk register and project documents updates -The Risk Management plan -The risk breakdown structure -Work performance information

" Which of the following BEST explains the difference between a seller audit during Control Procurements and a procurement audit during Close Procurements?

"-The seller audit reviews the products being created, while the procurement audit is used to examine successes and failures and gather lessons learned. -The seller audit reviews the products being created, while the procurement audit reviews how well the seller is doing the job. -The procurement audit reviews the products being created, while the seller audit reviews how well the seller is doing the job. -The procurement audit reviews the products being created, while the seller audit is used to examine successes and failures and gather lessons learned.

" The project charter is typically approved by the project sponsor, although some charters can be approved by key stakeholders instead. Which of the following BEST describes the role of the project sponsor on the project?

"-The sponsor provides funding for the project. -The sponsor manages the project. -The sponsor verifies that all of the work was completed. -The sponsor negotiates all contracts.

" You are the project manager for a software project. One of the teams discovers that if they deviate from the plan, they can actually skip one of the deliverables because it's no longer necessary. They do the calculations, and realize they can save the customer 10% of the cost of the project without compromising the features in the product. They take this approach, and inform you the following week what they did during the status meeting. What is the BEST way to describe this situation?

"-The team did not follow the Control Scope process. -The project team has taken initiative and saved the customer money. - A dispute is resolved in favor of the customer. -The team informed the project manager of the change, but they should have informed the customer, too.

" Which of the following is an example of the "halo effect"?

"-The tendency to promote people who are good at technical jobs into managerial positions -When a project manager is good, the team is good, too -When a project manager picks a star on the team and always rewards that person -When a technical person does such a good job that no one can find fault with her

" As you are executing your project, you are constantly checking your risk register to be sure that you have planned responses for all of your risks. At one team status meeting, you find that a lower-priority risk has suddenly become more likely. Where do you keep information about low-priority risks?

"-The watchlist -Triggers -Risk Management plan -Qualitative analysis documents

" You are a project manager for a software project. As you are defining the scope of the work you need to do, you sit down with all of the project's stakeholders and record all of the requirements you can get from them. Which of the following is NOT a valid requirement from stakeholder analysis?

"-The work the team does must be better than they did on their last project. -There can be no more than 5% schedule variance on the project. -The quality of the product must fit within organizational metrics for software quality. -The budget must be within 10% of our projected cost.

" Tina is a project manager who micromanages her team. She reviews every document they produce and watches when they come and go from the office. Which kind of manager is she?

"-Theory X -Theory Y -Theory Z -McGregor manager

" Tom is a project manager on an industrial design project. He is always watching when his team members come into the office, when they take their breaks, and when they leave. He periodically walks around the office to be sure that everyone is doing work when they are at their desks and he insists that he make every project decision, even minor ones. What kind of manager is he?

"-Theory X -Theory Y -Cost cutter -Effective

" Which of the following is the correct order of the Monitoring and Controlling processes for Scope Management?

"-There is not enough information to decide. -First Validate Scope, then Control Scope. -First Control Scope, then Validate Scope. -Both happen simultaneously.

" Which of the following is NOT true about overlapping phases?

"-There's an increased risk of delays when a later phase can't start until an earlier one ends. -Each phase is typically done by a separate team. -There's an increased risk to the project due to potential for rework. -Every phase must go through all five process groups.

" You are working in a matrix organization. You don't have legitimate power over your team. Why?

"-They don't report to you. -They don't trust you. -They don't know whether or not they will succeed. -You haven't set up a good bonus system.

" A project manager is running a data center installation project. He finds that his stakeholder is angry because he's run over his budget because the staff turned out to be more expensive than planned. The stakeholder's unhappy that when the project is over, the servers won't have as much drive space as he needs. Which of the following constraints was not affected by this problem?

"-Time -Quality -Resource -Cost

" A project manager is negotiating with a contractor. Neither has a good idea of how long the project will take, or how much the materials will cost. Which contract type is MOST appropriate for this project?

"-Time and materials (T&M) -Cost plus fixed fee (CPFF) -Cost plus award fee (CPAF) -Firm fixed price (FFP)

" Which of the following contracts has the MOST risk for the buyer?

"-Time and materials (T&M) -Cost plus fixed fee (CPFF) -Cost plus award fee (CPAF) -Fixed price (FP)

" The goal of Validate Scope is:

"-To gain formal acceptance of the project deliverables from the sponsor and stakeholders -To inspect the scope statement for defects so that it is correct - To get everyone in the project working together toward a common goal -To verify that all PMBOK Guide processes are complied with

" Susan is the project manager on a construction project. When she hears that her project has run into a snag due to weeks of bad weather on the job site, she says "No problem, we have insurance that covers cost overruns due to weather." What risk response strategy did she use?

"-Transfer -Exploit -Mitigate -Avoid

" You're performing Identify Risks on a software project. Two of your team members have spent half of the meeting arguing about whether or not a particular risk is likely to happen on the project. You decide to table the discussion, but you're concerned that your team's motivation is at risk. The next item on the agenda is a discussion of a potential opportunity on the project in which you may be able to purchase a component for much less than it would cost to build. Which of the following is NOT a valid way to respond to an opportunity?

"-Transfer -Exploit -Share -Enhance

" A project manager on a construction project includes a line item in the budget for insurance for the equipment and job site. This is an example of:

"-Transference -Mitigation -Avoidance -Acceptance

" In a monthly steering meeting, you ask one of the stakeholders on your project if she has reviewed the latest document updates you've made since the last meeting. She says, "I'm not working on that I'm not even sure what it is." How would you BEST describe her level of engagement?

"-Unaware -Resistant -Supportive -Leading

" You're managing a construction project. You've decomposed work packages into activities, and your client needs a duration estimate for each activity that you came up with. Which of the following BEST describes what you are doing?

"-Understanding, in calendar time, how long each activity will take -Evaluating each activity to figure out how much effort it will take -Estimating the number of person-hours that will be required for each activity -Estimating how many people it will take to perform each activity

" "Brandi is a project manager on a software project. About halfway through development, her team found that they had not estimated enough time for some of the technical work they needed to do. She requested that the new work be added to the scope statement and that the time to do the work be added to the schedule. The change control board approved her change. What's her next step?"

"-Update the scope and schedule baselines to reflect the approved change. - Start doing the work. -Gather performance metrics on the team's work so far. -

" You are the project manager for a new project, and you want to save time creating the WBS. Which is the BEST way to do this?

"-Use a WBS from a previous project as a template. -Make decomposition go faster by cutting down the number of deliverables. -Don't create the WBS dictionary. -Ask the sponsor to provide the work packages for each deliverable.

" "A project manager discovers that a project problem has occurred. The problem was never discussed during risk planning activities or added to the risk register, and it will now cost the project money. What is the BEST response?"

"-Use the management reserve to cover the costs of the problem. -Don't take any action, just accept that there's a problem that the team did not plan for. -Stop all project activity and approach senior management for advice. -Add the risk to the risk register and gather information about its probability and impact.

" During procurement closure, a procurement audit includes all of the following EXCEPT:

"-Using the payment system to process consideration as per the terms of the contract -Reviewing the contract terms to ensure that they have all been met -Identifying successes and failures that should be recognized -Documenting lessons learned

" It's the end of execution for a large highway construction project. The work has been done, and the workers are ready to pack up their equipment. The project manager and project sponsor have come by with specialists to check that each requirement has been met, and that all of the work in the WBS has been performed. What process is being done?

"-Validate Scope -Control Scope -Scope Testing -Define Scope

" As you complete each deliverable for your project, you check that it is correct along with your stakeholders and sponsors. Which process are you performing?

"-Validate Scope -Define Scope -Define Activities -Control Scope

" You are developing the project scope statement for a new project. Which of the following is NOT part of creating a project scope statement?

"-Validate Scope -Using the project charter -Alternatives identification -Obtaining plan approval

" Which of the following is NOT an input to Control Quallity?

"-Validated changes -Deliverables -Work performance data -Quality checklists

" Which of the following is NOT a part of quality?

"-Value to the sponsor -Fitness for use -Conformance to requirements -Customer satisfaction

" Which of the following is NOT a type of project management office?

"-Value-driven -Directive -Supportive -Controlling

" You're the project manager on a software project. Your team has only completed half of the work when the sponsor informs you that the project has been terminated. What is the BEST action for you to take?

"-Verify the deliverables produced by the team against the scope, and document any place they do not match. -Call a team meeting to figure out how to spend the rest of the budget -Work with the sponsor to see if there is any way to bring the project back. -Tell the team to stop working immediately.

" You are managing a software project. Your team has been working for eight weeks, and so far the project is on track. The lead programmer comes to you with a problem: there is a work package that is causing trouble. Nobody seems to know who is responsible for it, the accounting department does not know what cost center to bill it against, and it's not even clear exactly what work should be performed. Which of the following would BEST help this situation?

"-WBS dictionary - Alternatives analysis -Scope Management plan - Scope validation

" Which is NOT an input to the Create WBS process?

"-WBS dictionary -Project scope statement -Organizational process assets -Requirements documentation

" "You are the project manager on a construction project. As you're planning out the work your team will do, you divide up all of the work into work packages and create a WBS that shows how they fit into categories. For each one of the work packages, you write down details such as initial estimates and information about what account it should be billed against. Where do you store all of that information?"

"-WBS dictionary -Scope Management plan -WBS -Project scope statement

" You are a project manager working on a project. Your sponsor wants to know who a certain work package is assigned to, what control account to bill it against, and what work is involved. What document do you refer her to?

"-WBS dictionary -Scope Management plan -WBS -Scope statement

" You are managing a design project. You find that bringing all of your team members into a single room to work increases their communication, and helps build a sense of community. This is referred to as a:

"-War room -Common area -Virtual team -Socially active team

" Which of the following is used to monitor low-priority risks?

"-Watchlists -Triggers -Probability and Impact matrix -Monte Carlo analysis

" When are the most expensive defects most likely to be introduced into a product?

"-When the product is being designed -When the product is being assembled -When the Quality Management plan is being written -When the product is being reviewed by the customers

" A project manager is faced with two team members who have conflicting opinions. One team member explains her side of the conflict. The other team member responds by saying, "I know you'll never really listen to my side, so let's just go with her opinion and get back to work." This is an example of:

"-Withdrawal -Compromise -Smoothing -Forcing

" Jim and Sue are arguing about which approach to take with the project. Sue makes some good points, but Jim gets frustrated and storms out of the room. What conflict resolution technique did Jim demonstrate?

"-Withdrawal -Confronting -Forcing -Smoothing

" "Joe is a project manager on a large software project. Very late in his project, the customer asked for a huge change and wouldn't give him any more time to complete the project. At a weekly status meeting, the client demanded that the project be finished on time. Joe told the client that he wasn't going to do any more status meetings until the client was ready to be reasonable about the situation. Which conflict resolution technique was he using?"

"-Withdrawal -Forcing -Compromise -Confronting

" Which enterprise environmental factor defines how work is assigned to people?

"-Work authorization system -RACI matrix -Project management information system (PMIS) -Resource histogram

" Which of the following BEST describes the contents of a WBS dictionary entry?

"-Work package ID and name, statement of work, responsible organization, schedule milestones, quality requirements, code of account identifier, required resources, cost estimate -The definition of the work package including its net present value -Work package ID and name, statement of work, required resources, and Monte Carlo analysis -Work package ID and name, statement of work, risk register, earned value calculation, scheduled complete date, and cost

" Which of the following is NOT typically found in a project charter?

"-Work packages decomposed into activities -Project requirements -Authorization for a project manager to work on a project -An initial set of schedule milestones

" Which of the following is NOT an input to the Plan Stakeholder Management process?

"-Work performance data -Enterprise environmental factors -Organizational process assets -Stakeholder register

" Information about the project must be distributed to all stakeholders. Which of the following process outputs is used to report the status and cost of project activities?

"-Work performance data -Issue logs -Status reports -Project records

" You have been hired by a contractor who wants you to manage a construction project for one of his clients. The project team has been working for six weeks. You need to determine whether the team is ahead of or behind schedule. Which of the following tools and techniques is the BEST one for you to consult?

"-Work performance data -Project management software -Schedule change control system -Bottom-up estimating

" Which of the following is an output of Direct and Manage Project Work?

"-Work performance data -Statement of work -Issue log -Agreements

" You're managing a project to build a new accounting system. One of the accountants in another department really likes the current system and is refusing to be trained on the new one. What is the BEST way to handle this situation?

"-Work with him to understand his concerns and do what you can to help alleviate them without compromising your project -Refuse to work with him because he's being difficult -Appeal to the accountant's manager and ask to have him required to take training -Get a special dispensation so that the accountant doesn't have to go to the training

" You are managing an accounting project when a new CFO is hired at your company. He'll be affected by all accounting projects in your company. What's the BEST thing for you to do?

"-Work with him to understand the current requirements and determine if he has new ones to add to the project -Show him the project charter so that he knows that you are in charge of the project -Keep working on the project and get his feedback when he can review the finished product -Add him to the communications plan

" Your client comes to you with a serious problem in one of the deliverables that will cause the final product to be unacceptable. Your team members look at his complaint and feel that it's not justifiable, and that the product really does meet its requirements. What's the first thing that you do?

"-Work with the client and team members to fully understand the problem before making a decision. -Confront the situation by making the change that needs to be made in order to satisfy the client. -Explain to the client that the solution really is acceptable. -Write up a change request and send it to the change control board.

" You are a project manager for a software project. Your team buys a component for a web page, but they run into defects when they use it. Those defects slow your progress down considerably. Fixing the bugs in the component will double your development schedule, and building your own component will take even longer. You work with your team to evaluate the cost and impact of all of your options and recommend hiring developers at the company that built the component to help you address problems in it. That will cost more, but it will reduce your delay by a month. What is your next step?

"-Write up the change request and take it to the change control board. -Fix the component. -Start Plan Procurements so you can get the contract ready for the vendor. -Change the scope baseline to include your recommendation.

" You are a project manager on a construction project. You have just prepared an RFP to send around to electrical contractors. You get a call from your uncle who owns an electrical contracting company. He wants to bid on your project. You know he's done good work before, and it may be a good fit for your company. How do you proceed?

"-You disclose the conflict of interest to your company, and make the selection based on objective criteria. -You disclose the conflict of interest to your company, and disqualify your uncle's company. -You disclose the conflict of interest to your company, and provide your uncle with information that the other bidders don't have so that he has a better chance of winning the contract. -You do not disclose the conflict of interest, and give your uncle the bid.

" You're a project manager on a software project. Your team is busy executing the project and creating the deliverables, but there have been several changes requested by stakeholders over the past few weeks. Each time you got one of these changes, you called a meeting with your team and the stakeholders to discuss it. Why did you do this?

"-You do not have a good change control system in place. -Every change needs to be evaluated by a change control board. -You're delegating the work of evaluating changes. -You are using a project management information system to assign the work.

" Your company's quality assurance department has performed a quality audit on your project. They have found that your team has implemented something inefficiently, and that could lead to defects. What's the NEXT thing that should happen on your project?

"-You document recommended corrective actions and submit them to the change control board. -You work with the quality department to implement a change to the way your team does their work. -You add the results of the audit to the lessons learned. -You meet with the manager of the quality assurance department to figure out the root cause of the problem.

" You're a project manager working in a weak matrix organization. Which of the following is NOT true?

"-You have sole responsibility for the success or failure of the project. -Your team members report to functional managers. -You are not directly in charge of resources. -Functional managers make decisions that can affect your projects.

" A senior manager is presenting to your client's board of directors about your project. As part of managing communications, you must deliver status updates and other project materials to him via overnight mail. If the materials do not arrive tomorrow, your company will miss a major contract deadline and you will lose future business from this important client. The deadline cannot be negotiated. The team worked right up to the last minute in order to give you the files. Due to a traffic jam, you are running late and the overnight delivery company will close in five minutes. You can only make it if you drive over the speed limit. Which of the following is correct?

"-You must stay within the speed limit, even if you lose the client. -You must drive over the speed limit so that you can save the client relationship. -Update the organizational process assets to reflect the change. -You can use the earned value metrics to show that the SPI is over 1, meaning the project is not late.

" One of your team members has discovered a defect in a deliverable and has recommended that it be repaired. Which of the following is NOT true:

"-You must update the Project Management plan to document the defect. -The project charter has authorized you to perform the work -Your project is in Monitor and Control Project Work process. -The defect repair must be approved before the deliverable can be repaired.

" Your client has terminated your project before it is complete. Which of the following is true?

"-You must work with the team to document the lessons learned. -You must stop all work and release the team immediately. -You must keep the team working on the project to give your senior management time to talk to the client. -You must update the Project Management plan to reflect this change.

" Which of the following describes Maslow's Hierarchy of Needs?

"-You need to feel safe and accepted to want to be good at your job. -You can't be good at your job if you don't have a nice office. -Your boss's needs are more important than yours. -The company's needs are most important, then the boss's, then the employee's.

" You're managing a project when you and the seller both agree that you need to have the seller add more resources to the project in order to finish on time. The number of resources is written into the contract. What's the BEST way to proceed?

"-You need to use the contract change control system to make the change to the contract. -Your project will be late because you can't change the contract once it's signed. -You need to convince the buyer to sign a new contract. -You need to use claims administration to resolve the issue.

" Your top team member has performed extremely well, and you want to reward her. She knows that you don't have enough money in the budget to give her a bonus, so she approaches you and requests an extra day off, even though she is out of vacation days. She asks if she can take one of her sick days, even though the company doesn't allow that. Which of the following is correct?

"-You should not give her the time off. -You should give her the time off, because McClelland's Achievement Theory states that people need achievement, power, and affiliation to be motivated. -You should give her the time off, because Expectancy Theory says that you need to give people an expectation of a reward in order to motivate them. -You should give her the time off because a Theory Y manager trusts the team.

" You've been contracted by an industrial design firm to manage its contracting. Your client asks you to take over the negotiations for an important contract to design a new remote-control lighting system. You've narrowed it down to one seller, and now you're working with the legal department at the buyer to negotiate the terms of the contract. Which of the following BEST describes your goal?

"-You want to get a fair deal for both the buyer and the seller. -You want to get the best deal for your client by making sure the seller's price is as low as possible, no matter what it costs them. -You want to make sure that the seller gets as much money as possible. -You want to prolong the negotiation so that you earn a higher fee.

" You are working on a project with an SPI of .72 and a CPI of 1.1. Which of the following BEST describes your project?

"-Your project is behind schedule and under budget. -Your project is ahead of schedule and under budget. -Your project is behind schedule and over budget. -Your project is ahead of schedule and over budget.

" Complete the following sentence: "The later a defect is found, __________ ."

"-the more expensive it is to repair -the easier it is to find -the less important it is to the product -the faster it is to repair.