ITC Exam 3

About ________ percent of the total economic output of the United States derives from the output of the knowledge and information sectors of the economy.`

20

GDSS such as Cisco Collaboration Meeting Rooms Hybrid can handle up to:

500 participants

Which of the following tools is used to analyze customer buying patterns?

Analytical CRM

Craigslist is an example of:

C2C e-commerce

What standards are referred to when discussing universal standards as a unique feature of e-commerce?

Common spoken and written languages

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance?

ESS

Which of the following statements about enterprise applications is not true?

Enterprise applications are best implemented when few changes in business processes are required.

Why isn't overstocking warehouses an effective solution for a problem of low availability?

It increases inventory costs

Which of the following statements about 3-D printing is not true?

It is incompatible with the cloud

Which of the following statements best describes the relationship between collaboration and knowledge management?

Knowledge is useful only when shared with others

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of:

MIS

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business?

Middleware

Which of the following statements about natural language processing (NLP) is not true?

NLP relies on the use of natural language experts

________ software modules seek to enhance collaboration between a company and its selling partners.

PRM

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.

Planning; execution

______ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers, those who are good candidates for sales and services.

SFA

Which of the following manages the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner?

Supply chain execution system

What event marked the beginning of e-commerce?

The first paid advertisements placed on a website

An inference engine is:

a strategy used to search through the collection of rules and formulate conclusions

A MOOC is

a type of online course

Which of the following customer relationship management applications provides analysis of customer data?

analytical CRM

Marketing modules in CRM systems provide tools for all of the following except:

assigning and managing customer service requests

Which quality dimension of information is concerned that all the necessary data needed to make a decision is present?

completeness

Which of the following is not one of four types of presence to be considered when building an e-commerce presence?

corporate

Selling a customer with a checking account a home improvement loan is an example of:

cross-selling

Which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company?

customer lifetime value

The total time it takes to complete a business process, from start to finish, is called its ________ time.

cycle

A(n) ________ is a BI feature that presents performance data defined by users.

dashboard

Which of the following techniques is used for knowledge acquisition?

data mining

From your reading of the chapter's opening case, which of the answers below is not a reason why Avon chose JDA's Manufacturing and Intelligent Fulfillment software?

develop new products

Distribution and delivery of products to retailers is part of the:

downstream portion of the supply chain

Which of the following are the three major types of knowledge management systems?

enterprise-wide knowledge management, KWS, and intelligent techniques

All of the following managerial roles can be supported by information systems except:

entrepreneur

MIS typically produce:

fixed, regularly scheduled reports based on data extracted from the organization's TPS.

save users money and time by processing online sales transactions

free/freemium

A new social mobile app you are developing allows users to find friends who are logged in and within a 10-mile radius. This would be categorized as a ________ service.

geoinformation

All of the following are unique features of e-commerce technology, except:

global reach/universality

Google's search engine is an example of which of the following types of decision?

high velocity

Which of the following statements best describes the business value of improved decision making?

improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values

The business value of an effective supply chain management system includes all of the following except:

improved delivery service

GDSS capabilities have improved along with all of the following except:

increase in dedicated conference rooms

Uncertainties in the supply chain often lead to:

increases in inventory across all tiers

Which of the following dimensions of e-commerce technology has the potential to raise the quality of information?

information density

The dimension of ________ in information quality describes whether the structure of data is consistent

integrity

Apple's Siri application is an example of:

intelligent agents

Which of the following dimensions of e-commerce technology involves engaging consumers in a dialogue that dynamically adjusts the experience to the individual?

interactivity

Mintzberg outlined three categories of managerial roles:

interpersonal, informational, and decisional

A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy

just-in-time

Compared to traditional goods, digital goods have:

lower marginal costs of production

The difference between push- and pull-based models is summarized by which of the following slogans?

make what we sell, not sell what we make

As described in the chapter case, Uber uses the ________ revenue model.

market creator

A marketplace extended beyond traditional boundaries and removed from a temporal and geographic location is called a(n):

market space

In digital markets

menu costs decline

According to Mintzberg, managers in their informational role act as:

nerve centers of the organization

Which of the following is not one of the five classical functions of managers?

new product creator

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of:

organizational management capital

A(n) ________ report is produced when a user enters various values in a pivot table to filter data.

parameterized

Computer vision systems rely on which of the following intelligent techniques?

pattern recognition

The process of sourcing goods and materials, negotiating with suppliers, paying for goods, and making delivery arrangements is called:

procurement

CAD workstations:

provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

The bullwhip effect can be countered by:

reducing information uncertainty

A drawback to high-velocity, automated decision-making systems is that they are unable to:

respond to new real-world conditions

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

safety stock

Transaction brokers:

save users money and time by processing online sales transactions

Using social networking tools to converse with customers is called:

social CRM

In planning a robust e-commerce presence, you will want to consider the blog platform as part of your ________ presence.

social media

Checking store inventory is an example of a(n) ________ decision.

structured

Which of the following enables a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product?

supply chain planning system

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification

tagged

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed

taxonomy

Virtually all expert systems deal with problems:

that are highly structured

Information density refers to the:

total amount and quantity of information available to all market participants

A well-designed ESS will allow management to:

track the activities of competitors

Supervised machine learning involves:

training a neural network to identify digital photos of cars or other objects in a very large data set, with humans assessing whether the machine is correct or incorrect

Neural networks:

use Learning Rules to identify the optimal path through the network

Deep learning networks:

use multiple layers of neural networks to detect patterns in input data

Which of the following is a milestone for the website development phase of building an e-commerce presence?

website plan