Itec Mid Term Practice

Sometimes an expansion board may have an extra PCIe power connector. This connector comes in what two different pin configurations? 4-pin 6-pin 8-pin 8+1-pin

6-pin 8-pin

A desktop computer with a hybrid processor has four memory slots. However, it only has two DIMMs installed; the size of each DIMM is 4 GB. How large is the data path of each DIMM? 16-bit 32-bit 64-bit 128-bit

64-bit

Yesterday you installed a new game on your computer. When you ran the computer, you noticed that the application was running very slow. After you exited the game and restarted it (the game), you received an error message saying, "Insufficient memory or disk space." You checked the hard drive, and it has more than 250GB of free space.What should you check next in Task Manager? Amount of RAM available. Amount of processor being used. Amount of disk space being used by the application. Programs that are running.

Amount of RAM available.

You are upgrading the RAM in a home computer you bought in 2018. The motherboard supports a quad channel memory configuration. What two types of memory will help maximize performance? DDR1 DDR2 DDR3 DDR4 DDR5

DDR3 DDR4

What is the very first step that should be taken when performing work with a computer? You should back up any important data. You should ground yourself. You should remove the power supply. You should power down the system and unplug it.

You should back up any important data.

Brandon purchased a new processor online for an upgrade. When he purchased the processor, he made sure that it used the same socket his computer's motherboard used. But he did not check to see whether the motherboard chipset was compatible. What will happen if you install a processor on a motherboard that can fit the socket but is the wrong chipset? Damage to both the processor and the motherboard. The computer will work fine. The computer will power on but will fail POST. You will not be able install the processor in the wrong motherboard.

Damage to both the processor and the motherboard.

What type of socket ensures that even force is applied when a processor is being installed in the socket? ZIF FM2 LGA AM3

ZIF

You are helping a friend build a computer with a modern motherboard that is compatible with the ATX form factor. What type of power supply should you use? One with a 20-pin power connector One with a 24-pin power connector One with an 8-pin power connector One with a 15-pin power connector

One with a 24-pin power connector

What is the second step in opening the case of a working computer? Press and hold down the power button for a moment Back up important data Power down the system and unplug it Open the case cover

Power down the system and unplug it

A software development firm needs to test a high-end application on a system with a family of 64-core AMD processors. Which processor will meet their needs? Ryzen Threadripper Ryzen with Graphics Athlon with Graphics Athlon Pro

Ryzen Threadripper

What must your motherboard have to use BitLocker Encryption in Windows 8/10/11 which will ensure that your hard drive cannot be used in another computer? LoJack BIOS/UEFI password Encrypted USB TPM chip

TPM chip

What has occurred if you see the message, "Chassis Intruded! System has halted." the next time you start your computer? The hard drive has failed Windows has not been activated The case has been opened The POST test has failed

The case has been opened

Li, a helpdesk technician, is troubleshooting a system. Based on experience, Li has narrowed down the problem and believes it is related to either the motherboard, processor, or RAM.Which symptoms would have allowed Li to narrow down the problem? Select three. The system reports less memory than is installed. An error message says there is no operating system. The system begins to boot but then powers down. An error message is displayed while booting. A loud whining noise as the system is booting.

The system reports less memory than is installed. The system begins to boot but then powers down. An error message is displayed while booting.

Motherboards may contain which three of the following ports on the I/O panel? USB ports SATAe RJ-45 LAN port HDMI, DVI, and/or DisplayPort PCIe ports

USB ports RJ-45 LAN port HDMI, DVI, and/or DisplayPort

The security team in a mid-sized company wants to test drive encryption using an HSM. What are three possible ways of accomplishing this? Using HSM software Enable HSM in the TPM Using an expansion card Using an external USB device Using a network appliance

Using an expansion card Using an external USB device Using a network appliance

A user contacted the help desk to report that the laser printer in his department is wrinkling the paper when printed. The user checked the paper in the supply tray, and it is smooth and unwrinkled.Which of the following is the most likely reason for the wrinkled paper? (Select TWO.) The paper does not meet the requirements for the printer. The user is selecting the wrong driver for the printer. The paper is creased before it is installed in the printer. The pages being printed are using too

The paper does not meet the requirements for the printer. The paper is damp when run through the printer.

The laser printer in your accounting department is printing faded prints that are getting lighter over time.What is the most likely reason for the faded prints? The printer has foreign matter inside the printer. The fuser is not reaching the correct temperature. The printer is low on toner. The paper pickup rollers are worn.

The printer is low on toner.

Yaron prepares tax returns for small businesses. Every year he reminds his clients to write the date, amount, and purpose directly on receipts because in some cases the impressions fade. What type of printer was used to generate those receipts? Laser Inkjet Impact Thermal

Thermal

Gina is upgrading your computer with a new processor. She installs the processor into your motherboard and adds the cooling system. She powers up the computer, and it begins to boot but then shuts down.What could be the cause of this problem? Computer is overclocked. Thermal compound was not used. Processor is not compatible. Processor is not seated properly.

Thermal compound was not used.

Bayley wants to connect a new external hard drive to his Windows PC. He wants the fastest connection type available because he plans to edit video directly to and from the external hard drive.Which connection type should Bayley use to get the fastest connection possible? USB 3.0 eSATA v2 Lightning Thunderbolt 3

Thunderbolt 3

Cathy is planning to purchase a new audio and video editing workstation to make computer training videos at work. In addition, she wants the ability to back up her large video files relatively quickly but not over the network to help preserve bandwidth. She does not exactly know or understand the type of devices she needs.What types of components would you recommend? (Select all that apply.) High-end 3D video card Two 4TB SATA 3 Drives 32 GB of DDR 4 RAM High-end sound card Blu-ray burner

Two 4TB SATA 3 Drives 32 GB of DDR 4 RAM High-end sound card Blu-ray burner eSATA storage device

You decide to add three new hard drives to your computer so that you can increase the amount of storage on it. When you install the hard drives, you find enough SATA connections on the motherboard, but it is short one SATA power connector.What is the easiest way to add a SATA power connector to the system? Purchase a new power supply. Use a Molex to SATA power adapter. Use the Molex connector. You will not be able to add the SATA hard drive.

Use a Molex to SATA power adapter.

You replace an internal drive that is only used to backup data on a computer. Before you install the case cover, you power on the computer and observe the disk drive lights are not blinking. You suspect it may not be receiving power, but cannot find the power supply tester. How can you quickly verify whether power is being supplied to the disk drive? Use a POST card Replace the power supply Run diagnostic software once the OS loads Use a multi meter

Use a Multimeter

You suspect your computer is overheating because your system sometimes restarts or turns off by itself. At other times the 32 inch monitor turns blue, and the system remains unresponsive until you manually restart it. What relatively quick measure can you take to try to fix the problem? Remove the existing CPU and install a new one Replace the fan and heat sink assembly on the CPU Use a can of compressed air to blow out the dust Move the laptop to a temperature controlled environment

Use a can of compressed air to blow out the dust

Your laptop at home is exhibiting intermittent problems and you suspect it could be related to power.How can you verify the power adapter is supplying the proper voltage? Replacing the old power adapter with a new one is a reasonable way of verifying it is delivering the right amount of voltage and power. Verify the electrical outlet is delivering power then plug in the power adapter. Connect the 24-pin P1 connect into a power supply tester. Use a multimeter. Place the black probe of the multimeter in the center of the DC connector and the red probe on the outside cylinder. Use a multimeter. Place the red probe of the multimeter in the center of the DC connector and the black probe on the outside cylinder.

Use a multimeter. Place the red probe of the multimeter in the center of the DC connector and the black probe on the outside cylinder.

You bought a new inkjet printer based on positive reviews you read online along with a new set of four ink cartridges. You did not buy paper because you had an unopened ream of 16-pound paper. However, almost right away, you are not too pleased with the quality of the printouts. What would help improve the print quality rather quickly? ​ Replacing the ink cartridges Replacing the printer Using high-quality paper Calibrating the printer

Using high-quality paper

Cirrus was hired to start a multimedia group at a major corporation. He has been asked to buy high-end equipment to ensure it will not be obsolete in three or four years. He buys a video camera capable of recording 8 MB/sec. What type of SD memory card should he use in the camera? C6 C10 V6 V10

V10

You are asked to install a new adapter card in 30 office computers at an existing branch location. Which of the following is NOT a necessary step in the process? Backup important data that has not been backed up. Verify the adapter card to be installed is ESD-resistant. Verify the card fits into an empty expansion slot. Verify the device drivers are available for the OS.

Verify the adapter card to be installed is ESD-resistant.

Damion recently did an update to his computer and added a new video card. After the update, Damion decided that he would like to play his favorite game. While he was playing the game, the system locked up. He restarted the computer and did not have any issues until he tried to play the same game, at which point, the computer locked up again.What might be the problem with Damion's computer? (Select all that apply.) Version of DirectX is out of date. Windows is not compatible with the game. Vid

Version of DirectX is out of date. Video card device drives need to be updated. Game is not compatible with video card.

James added a new video card and needs to get a power supply that will have enough power to run the new card.When researching the new power supply, what feature does James need to look for to make sure he has enough power to run his computer with the new video card? Form factor Wattage Dual voltage option 80 Plus Gold rating

Wattage

Your customer wants to build a new computer and needs to make sure he orders the correct power supply for his machine.What should you tell him to check to make sure he orders the correct power supply? (Select all that apply.) Wattage requirements RAM requirements Type of cooling Form factor Number of hard drives Video requirements

Wattage requirements Form factor Number of hard drives Video requirements

Dr. Everest, a professor at a university, is using custom software to visually demonstrate to his class the different techniques SSDs implement to help improve performance and reliability. Specifically, how the logical block addressing on a solid-state drive does not always address the same physical blocks, to distribute write operations more evenly.What should Dr. Everest call this specific portion of his presentation? Wear leveling SMART Trimming Data migration Magnetic de fragmentation

Wear leveling

You work at a large department store selling computer products. Iwina walks in and wants to buy a wireless router. She explains that the media streaming device she ordered online supports a transmission speed of up to 200 Mbps. What type of router should you recommend? Wi-Fi 802.11b Wi-Fi 802.11a Wi-Fi 802.11g Wi-Fi 802.11n

Wi-Fi 802.11n

Patrick wants you to repair his laptop LCD screen. Patrick insists that it was not his fault, but sometime during the night, the laptop fell off his desk, and now the screen is broken. During disassembly of his laptop, you see a mini-PCIe card with a black cable and a white cable wire connected that appear to go into the screen bezel.What is the function of the two wires? Wi-Fi antenna Video cable Sound cord for the sound port Webcam connector

Wi-Fi antenna

A system administrator boots a Windows PC using a Live Linux CD/DVD and list the files on the system. One of the files is called pagefile.sys. What is this file used for? Select all that apply. Windows normally stores virtual memory in this file. Windows stores filesystem information in this file. Used to enhance the amount of RAM in the system. It is a type of cache to backup up the contents of UEFI. Mirrors the contents of RAM to improve performance.

Windows normally stores virtual memory in this file. Used to enhance the amount of RAM in the system.

A new printer has been added in your office and connected to a WAP for use by all users in the company.Which of the following best describes the method of connectivity for the new printer? Wireless ad hoc mode Wireless Bluetooth Wireless infrastructure mode Wired Ethernet

Wireless infrastructure mode

You have a desktop system with a 2.5 inch 500 GB SDD and a laptop with a 200 GB SDD. You want to replace the 500 GB SSD on the desktop with a larger SSD and use the 500 GB SSD in the laptop. All data has been backed up. What factors do you need to consider? An SSD with a form factor that fits a desktop will not fit in a laptop because they are different. You need to buy a desktop to laptop disk caddy to successfully install the SSD in the laptop. You can simply proceed to install the SDD from the desktop laptop directly in the laptop. The power and data interfaces are different on a laptop, so you need a special cable adapter.

You can simply proceed to install the SDD from the desktop laptop directly in the laptop.

Godiva's computer is having issues booting up. She troubleshoots and her best guess is that the BCD is corrupt.In her endeavor to plan a solution and implement it, what command should she include? chkdsk diskpart dfrgui bootrec

bootrec

A technician is building a custom gaming computer for a customer. In what order should the technician install the main components? power supply, drives, motherboard, cards drives, motherboard, cards, power supply motherboard, cards, power supply, drives mother board, power supply, drives, and cards

power supply, drives, motherboard, cards

What two different power-on passwords can be set to lock down a computer from unauthorized access? supervisor password email password screen saver password Windows password user password

supervisor password AND user password

Malai has a desktop computer at home that among other apps, is also running an older 32-bit video game. What type of processor does the computer most likely have? Itanium x86 Dual Mode x86-64

x86-64

What is the maximum throughput speed of PCI Express Version 6.0 using 16 lanes? 16 GB/sec 32 GB/sec 63 GB/sec 126 GB/sec

126 GB/sec

A field service technician is replacing a server motherboard that supports CPUs with multithreading capabilities. The technician notices the motherboard has four processor sockets. If each socket supports a quad-core processor, how many logical processors does the system appear to have? 4 8 16 32

32

At what point during the motherboard installation should you install the motherboard drivers? Before applying power for the first time After the POST successfully completes Only if you get a blue screen of death when Windows boots After Windows successfully boots without errors

After Windows successfully boots without errors

PCIe slots have designations that represent the number of lanes used to carry data. Which of the following is a valid designation? x1 x4 x8 x16 All of these choices

All of these choices

What two different types of firmware may be used on motherboards? BIOS POST UEFI CMOS

BIOS AND UEFI

You are troubleshooting a computer system and want to review some of the motherboard configuration settings. Where is most of this data stored? BIOS/UEFI ROM CMOS RAM DIMM RAM HDD

CMOS RAM

An organization wants to increase the amount of RAM on their computers. All the computers have four memory slots but only two slots in each computer are populated. They want to add one more memory module to the older computers, and two additional modules to the newer computers. The older computers have three blue slots and one black slot. Which memory type will maximize the number of DIMMS the memory controller can access at the same time in both, the older and newer computers? DDR DDR2 DDR3 DDR4

DDR3

Alexa is asked to upgrade the memory on a desktop computer. Which component will she replace? SO-DIMM SSD Flash memory DIMM

DIMM

Documentation on the memory modules in a computer says that each row is refreshed frequently, specifically, every 64ms. What type of memory is installed? SRAM CMOS RAM DRAM Flash RAM

DRAM

What type(s) of port transmits both digital audio and digital video with a single connector? Select all that apply. DisplayPort DVI HDMI VGA SPDIF

DisplayPort AND HDMI

A help desk technician is reading the manual for the motherboard in a server to ensure the right type of memory is installed during an upgrade. The documentation says it provides additional reliability because it is capable of correcting single bit errors. What technology do the memory modules use? Parity Quad channel ECC EDB

ECC

You are researching RAM for a computer you are building for a friend who will be using the system as a home office server for a small business. She wants the added protection so the computer will not crash due to a memory error.What type of RAM should you consider purchasing? Unbuffered Buffered ECC Registered

ECC

You need to fix a system that sometimes hangs during the boot process. In addition, it also hangs at random times after booting successfully. What could be a possible remedy? Install new CMOS RAM Remove the TPM chip Flash the BIOS/UEFI Format the hard disk

Flash the BIOS/UEFI

A company needs to upgrade their servers and workstations to support the latest 64-bit applications and deliver better performance. Which two processors will satisfy the company's requirements? Itanium Celeron Xeon Core i7

Itanium Xeon

Which of the following method is not typically used to keep a computer system cool? CPU fans Case fans Liquid cooling systems Heat sinks Keeping the case open

Keeping the case open

What type of processor memory is located on the processor chip (processor die)? Level 0 cache Level 1 cache Level 2 cache Level 3 cache

Level 1 cache

You are installing a 1.5 TB hard drive in a computer. What two methods could you use to partition the hard drive? Extended Partitioning Scheme (EPS) Master Boot Record (MBR) Standard Partition Layout (SPL) GUID Partition Table (GPT) BIOS (Basic Input/Output System)

Master Boot Record (MBR) AND GUID Partition Table (GPT)

Your company sells hundreds of large storage disk arrays every year that can be configured locally using a dedicated laptop. You travel between many customer sites providing maintenance and support to these laptops. It is your responsibility to ensure you have the necessary FRUs as you travel from site to site. At the very least, what type of FRUs will you keep on-hand? DIMMs, monitor, keyboard, mouse, and wireless card Port replicator, webcam, headphones, network cable P1 connectors, SATA cables, video card, and a multimeter Memory modules, hard drives, keyboards, and wireless card

Memory modules, hard drives, keyboards, and wireless card

What connector has 4 pins, is used for older IDE drives and some SATA drives, and can provide +5 V and +12 V power outputs? SATA connector PCIe connector P1 connector Molex connector

Molex connector

A processor housing that contains more than one processor is referred to as what term? Multithreaded processor Multicore processor Multiprocessor platform Multihoused processor

Multicore processor

What is the general name of the processor feature that AMD calls HyperTransport? Multicore processing Multithreading Virtualization Multiprocessor platform

Multithreading

What is the set of rules and standards that any two entities use for communication? Bus Protocol Traces Lanes

Protocol

A network technician is on a service call at a remote residential location. He forgot to take some Ethernet cables and needs to make one.What type of connector will he need on both ends of the cable? RJ-45 RJ-11 DB9 USB

RJ-45

An entrepreneur wants to design and produce memory modules that meet industry specifications. To increase memory performance in servers the module should use technology to hold and amplify the signal just before the data is written to the module. What technology should the memory modules include? ECC Registers Parity CAS

Registers

Which two statements are true about 4-pin 12 V, 8-pin 12 V, 6-pin PCIe, and 8-pin PCIe connectors? The 6-pin and 8-pin PCIe connectors do not provide 12 volts of output. The 4-pin 12 V and 8-pin 12 V connectors provide auxiliary power to video cards. The 6-pin and 8-pin PCIe connectors provide auxiliary power to video cards. The 4-pin 12 V and 8-pin 12 V connectors provide auxiliary power to the CPU. The 6-pin and 8-pin PCIe connectors provide auxiliary power to the CPU.

The 6-pin and 8-pin PCIe connectors provide auxiliary power to video cards. AND The 4-pin 12 V and 8-pin 12 V connectors provide auxiliary power to the CPU.

Which two statements are true regarding conventional PCI and PCI Express (PCIe) slots? The PCI bus transports 32 data bits in parallel. The PCIe slots are slightly taller than PCI slots. PCI slots could be used for modern high-end graphics cards. The slot form factors are different but compatible. The PCI bus operates at about 500 Mbps.

The PCI bus transports 32 data bits in parallel. AND The PCI bus operates at about 500 Mbps.

Tomi buys a CPU from a computer store. The retail box references the amount of L1 cache in the list of features. What is it referring to? The maximum amount of memory the processor can access The memory in the CPU package, but not on the processor die The amount of memory residing directly on the processor die The memory between the CPU package and the DIMM slots

The amount of memory residing directly on the processor die

When selecting a processor to match system needs, what features should you NOT consider? Reviews of processors, including benchmarks and comparisons to other processors Processor's ability to multitask, the number of cores, and multithreading abilities and which programs can make use of the abilities Balancing the performance and power of the CPU with the entire system, including graphics adaptors and hard drives The latest and most powerful processor available because the performance benefit will far outweigh the cost

The latest and most powerful processor available because the performance benefit will far outweigh the cost

You are able to successfully install new DIMMs with a data path that have 72 bits in a server using a 64-bit processor. Which of the following is true regarding this scenario? The system will issue an error message and not power up It is not possible to fit a 72-bit DIMM in a 64-bit system The system will power on but then shutdown right away The system will run as expected with no problems at all

The system will run as expected with no problems at all

An employee informs the help desk the laptop they are using cannot update the login credentials when they plug it in to the company's wired network. Wireless connectivity is fine, but the login credentials cannot be updated using Wi-Fi. What is a possible action the help desk could take to troubleshoot the problem? Replace the network card Ping the loopback address Use a loopback plug Use a USB to RJ-45 dongle

Use a loopback plug

Joanna is researching high-end motherboards for a gaming computer with the best performance possible. Which consideration should be highest on the list? Use the processor with the most cores Use the highest-performing processor Use the highest-performing memory Use the highest-performing motherboard

Use the highest-performing processor

Your manager wants you to build a custom computer for a dedicated application. Which of the following is NOT a factor that needs to be considered? What operating system will be installed? How is the motherboard going to be used? What form factor does the motherboard use? What is the price of the motherboard?

What operating system will be installed?

When is it okay to touch the inside of a computer that is turned on? When disassembling the computer When using a multimeter to measure voltage output When reassembling the computer When you are wearing a wrist strap

When using a multimeter to measure voltage output

Which statement best describe when you would need to use a Thunderbolt 3 port as opposed to a DisplayPort or an HDMI port? When you need to transmit a digital and analog video signal on the same port and cable When you need to transmit video, audio, data, and power on the same port and cable When the system is missing a DVI and/or VGA port to transmit video and audio signals When you do not have a DVI to VGA adapter to convert digital signals to an analog format

When you need to transmit video, audio, data, and power on the same port and cable

A company is researching motherboards for a small / compact low-end system they are designing to be used in a home theater system. Which motherboard form factor is the company most likely to use? ATX mATX E-ATX mITX

mITX

When you build a computer from parts, you usually start by deciding on which two components? video card processor motherboard RAM case

processor AND motherboard

Ana buys a computer from a surplus sale event at a local university. When she boots it up, it asks for a password even before the operating system loads. How can she overcome this problem? Reinstall the operating system and reboot the system. Insert a bootable USB flash drive and restart the system. Configure jumpers to clear the BIOS/UEFI settings. Access the BIOS/UEFI and clear the user password.

Configure jumpers to clear the BIOS/UEFI settings.

A technician needs to service a laptop computer that is experiencing an intermittent problem with the display.Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner? (Select two.) Backup the data immediately in case the problem is related to the hard drive. Document and label the location of the screws and cables before removing them. Compare the system board display connections with a properly functioning laptop. Organize and place all parts and screws and in one place. Charge the laptop battery pack so it is ready to return to the customer with a full charge.

Document and label the location of the screws and cables before removing them. AND Organize and place all parts and screws and in one place.

What two devices in a computer should be considered "black boxes," and should never be opened due to risks involving charged capacitors? Monitor Power supply Hard drive Video card

Monitor Power supply

A technician has determined that a laptop keyboard will need to be removed in order to replace the laptop's CPU cooling fan.Which of the following steps will most likely be required before the technician can remove the keyboard from the laptop? (Select two.) The keyboard backlight will need to be toggled off by using the appropriate Fn keys.And another paragraph on the answer. The keyboard cable(s) will need to be disconnected from the ZIF socket(s). The keyboard cable will need to be disconnected from the mini-PCIe slot. The keyboard bezel will need to be removed. The technician will need to remove the display assembly and system board.

The keyboard cable(s) will need to be disconnected from the ZIF socket(s). AND The keyboard bezel will need to be removed.

Jose is about to upgrade the processor in a computer. What should he do first? Update the RAM to ensure compatibility with the new CPU. Back up the data on all HHDs and SSDs in the computer. Update the device drivers for all devices in expansion slots. Update the firmware on the motherboard if needed.

Update the firmware on the motherboard if needed.

You bought a new computer with two case fans that constantly run a little loud. However, right out of the box, you notice the system is exhibiting intermittent problems. You go into the BIOS and observe the CPU temperature is 100 degrees Fahrenheit (38 degrees Celsius). Which of the following best describes the thought process you should employ in your troubleshooting efforts? Consider removing the heat sink from the CPU and properly reapplying the thermal paste. Consider whether the case fans are working properly, and if the system air flow is adequate. Consider using a can of compressed air to blow clean the inside of the case and components. Consider troubleshooting issues and possibilities that are not necessarily related to cooling.

Consider troubleshooting issues and possibilities that are not necessarily related to cooling.

Dakota uses a power supply tester to examine the power supply on a friend's desktop computer that is exhibiting problems. The tester measured a 7 V reading from the +12 V output.Which devices are most likely to be affected by this deficiency? Select two. Graphics cards USB Ports SATA Drives CPU Keyboard and mouse

Graphics cards SATA Drives

Which statements are true regarding motherboards? (Select two) Has a CPU socket Has slots for DIMMs Has a heat sink on the PCIe slots Also called a daughter card Has eSATA ports for internal SSDs

Has a CPU socket Has slots for DIMMs

A customer takes a computer to a repair shop because the system did not boot successfully after adding a memory module to help increase performance. What is likely to be the problem? Two different manufacturer's memory are installed The memory modules operate at different speeds One memory stick in unbuffered, the other is registered One of the memory slots has been left unpopulated

One memory stick in unbuffered, the other is registered

A computer has four DDR4 memory modules. Two modules have a speed of 3000 MHz and the other two have a speed of 4000 MHz. If the two 3000 MHz DIMMs are upgraded, the new modules to be installed should have what rating? PC4 24000 PC4 25600 PC4 28800 PC4 32000

PC4 32000

What are two resources that may be useful in disassembling a laptop computer? Service Manual Part brochures User manual Diagnostic software

Service manual User manual

Tania is examining a system because the user claims their Word documents are getting corrupt.What is a reasonable best guess as a starting point? The user is not saving the files properly. The application needs to be reinstalled. The application needs to be patched. The hard drive needs to be replaced.

The user is not saving the files properly.

After installing the processor and reassembling the computer, the system begins the boot process and suddenly turns off before completing the boot. You turn everything off, unplug the power cord, press the power button to drain the power, and open the case. What should you do next? Verify the processor is securely seated and connected Verify the cooler is securely seated and connected Rotate the processor clockwise 90 degrees in the socket Remove the old power supply and install a new one

Verify the cooler is securely seated and connected

When handling a motherboard, cards, or drive, which statement is NOT accurate? You should not touch chips on the device. You should not hold expansion cards by the edges. You should not touch any soldered components on a card. You should not touch edge connectors.

You should not hold expansion cards by the edges.

Under which three of the following conditions would you be inclined to flash (update) the BIOS/UEFI? Errors are displayed when you are trying to install a new OS When an error message indicates the OS is not found When a new version of the BIOS/UEFI is made available You want to incorporate new features on the motherboard When you want to upgrade the central processing unit

You want to incorporate new features on the motherboard AND When you want to upgrade the central processing unit

Which of the following two statements are true regarding DRAM? RIMM is a type of DRAM used in desktop and laptop motherboards DIMM is a type of DRAM used in modern motherboards SO-DIMM is a type of DRAM used in modern laptop motherboards SIMM is a type of DRAM compatible with older and newer motherboards RAMM is a type of DRAM that is optimized for multimedia applications

DIMM is a type of DRAM used in modern motherboards SO-DIMM is a type of DRAM used in modern laptop motherboards

Which of the following two settings can be configured via the BIOS/UEFI setup screen? Enable Virtualization Windows driver status Which POST tests to run Screen saver timeout value Change the boot sequence

Enable Virtualization Change the boot sequence

A few users need to connect an external monitor, external keyboard and mouse, and to a wired network cable to their laptop while visiting a remote office. The laptops are not from the same manufacturer.Which of the following devices will allow the users to connect their laptops to the external devices? USB to RJ-45 dongle Expansion card Port replicator Docking station

Port replicator

Which statement is NOT true regarding Alder Lake chipsets? Alder Lake is used with the LGA1700 socket. Alder Lake belongs to the Z690 chipset family. Alder Lake processors can have up to 8 cores. Alder Lake processors include Core i5, i7, and i9.

Alder Lake processors can have up to 8 cores.

You install a virtual machine app such as VMware or Virtual Box. However, when you try to create a virtual machine, they system issues a message implying that virtualization is not supported. How/where could you potentially fix the problem? Windows Control Panel BIOS/UEFI TPM chip Virtualization Jumper

BIOS/UEFI

A student uses a flash drive to store assignments/homework. The student plugs in the flash drive, reboots the computer, and it displays a message indicating the operating system is not found. What are two possible ways of fixing the problem relatively quickly? Remove the USB flash drive and reboot the computer Reinstall the operating system then reboot the system Change the boot sequence via the BIOS/UEFI screen Verify the flash drive has a bootable operating system Convert the flash drive to use NTFS while preserving the data

Remove the USB flash drive and reboot the computer AND Change the boot sequence via the BIOS/UEFI screen

Sharon believes the computer she is troubleshooting is having problems with the hard drive. She wants to test her theory and finds an older, known, good, SATA drive in the spare parts bin but notices the gold conductors in the SATA power connector are very distressed. Sharon also realizes that the spare drive also has a 4-pin power connector.What type of power connector will Sharon need to supply power to the hard drive? 4-pin P1 connector 4-pin Aux connector 4-pin Molex connector 4-pin 12 V connector

4-pin Molex connector

Jessica wants to purchase a new hard drive. She wants a drive that has fast access because she will use it to edit videos on her PC. She also needs a lot of storage and wants to have at least 4 TB available to save her videos. Jessica wants to keep the cost down as much as possible.What type of hard drive should Jessica purchase? 5400 RPM magnetic HDD 7200 RPM magnetic HDD SSD HDD USB HDD

7200 RPM magnetic HDD

Gwen recently purchased a new video card, and after she installed it, she realized she did not have the correct connections and was not able to power the video card.What connector(s) should Gwen look for when purchasing a new power supply? (Select all that apply.) 8-pin PCI-E connector Molex connector 24 pin connector SATA connector P4 MB connector 6-pin PCI-E connector

8-pin PCI-E connector 6-pin PCI-E connector

Kiera is building a new computer and wants to make sure she has an adequate power supply for all the new components she is purchasing. She will be installing three HDDs, with each using 25 watts. The processor she is using will need 125 watts. The motherboard will use 80 watts. RAM will require 3 watts for each of the four DDR3 DIMM modules. Her video card will need 400 watts to run at the maximum level. She wants to keep the cost as low as possible for the power supply.Which power supply would you recommend? 600W power supply 700W power supply 800W power supply 900W power supply

900W power supply

Sarah needs to connect to a console port on an enterprise switch. Her laptop does not have the correct port. When she mentions this to her boss, he tells her that they have several older laptops in a closet with RS-232 ports.What type of connector does the laptop have? A 15 pin three row D-shaped connector A rectangle with a blue connection in the middle A 6 pin round connector that is purple A 9 pin two row D-shaped male connector

A 9 pin two row D-shaped male connector

Orlando's company is upgrading their networking equipment and gave him an older enterprise grade router. He wants to configure it using an old computer he found in his garage. What type of serial cable will most likely fit his old computer? A cable that will plug into the DB15 port A cable that will plug into the DB9 port A cable that will plug into the 6-Pin port A cable that will plug into the 25-Pin port

A cable that will plug into the DB9 port

For maximum efficiency and performance, a highly tuned and specialized application needs to run on a system capable of handling exactly 16 threads at the same time from the operating system. Which two of the following will best meet the specified requirement? A motherboard with four dual-core processors A system board with two quad-core processors A system with a 64-bit operating system installed A system board with four quad-core processors A motherboard with two 8-core processors

A motherboard with four dual-core processors A system board with two quad-core processors

Oliver is replacing a processor that fits into an LGA1700 socket. The motherboard into which the processor is being installed must be compatible with what generation of processor and chipset? Alder Lake Rocket Lake Comet Lake Coffee Lake Refresh Coffee Lake

Alder Lake

Explain the difference between RAID 0, RAID 1, and RAID 5. Select two. All three flavors of RAID need at least two disks for proper implementation. RAID 1 has the capability of rebuilding lost using the data stored on the parity disk. All three flavors of RAID could be implemented using hardware or software RAID. RAID 0 stripes data across disks, RAID 1 mirrors data, and RAID 5 uses parity. All three RAID configurations support fault tolerance and can prevent data loss.

All three flavors of RAID could be implemented using hardware or software RAID. RAID 0 stripes data across disks, RAID 1 mirrors data, and RAID 5 uses parity.

You buy a DVI cable to connect a monitor a friend gave you. You notice the connector on the cable has four extra pins, but the DVI port on the computer does not have them so you cannot use the cable. What are the four extra pins used for? Digital audio Digital video Analog audio Analog video

Analog video

A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists.Which of the following is the first step you should take to assist the user in resolving this issue? Inform the user she will need to return the laptop so you can replace the internal Wi-Fi card and verify wireless functionality. Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network. Instruct the user on how to reseat the internal mini-PCIe wireless adapter and try to connect to the wireless network. Ask the user to turn on the laptop's airplane mode and attempt to reconnect to the wireless network.

Ask the user to turn on the laptop's airplane mode and attempt to reconnect to the wireless network.

Your friend has compiled a moderate collection of movies they have bought over the years. They all reside on a media server they assembled with remote access capabilities. They would like to have a physical copy of each movie on optical media for off-site storage. Most of the movies consume between 60 and 120 GB of storage. What type of optical storage media should they use to back up the movies? Select two. DVD-RW DL DVD+RW DL BD-RE DL BD-R TL BD-R QL

BD-R TL BD-R QL

Your computer has recently started to generate a few S.M.A.R.T messages. What is the most favorable thing you could do? Disable S.M.A.R.T in UEFI/BIOS Replace the CD/DVD recorder Delete files to create more space Backup your data immediately

Backup your data immediately

The administrative assistant of the company's CEO is asking about a printer for her use only. It seems the shared department printer is overused, making the assistant wait to print the CEO's last minute documents.Which of the following technologies will best meet the administrative assistant's request? (Select TWO.) Cloud printing Remote printing Bluetooth printer Wireless infrastructure Network printer Local printer

Bluetooth printer Local printer

You have a computer that is running low on storage, so you decide to install a second hard drive to store your files. You would like to partition the drive you just installed and end up with two volumes. In addition, you want to keep the original hard drive intact, which is where the Windows operating system resides.What process would allow you to meet your objective? Boot from the Windows setup DVD or USB to prepare the new drive. Boot Windows and use Disk Management to prepare the new drive. Use the BIOS/UEFI setup screen to partition and format the new drive. Ensure the new drive is identical to the drive containing the Windows OS.

Boot Windows and use Disk Management to prepare the new drive.

What is the most likely result of a correctly installed processor, but an incorrectly installed cooler? Powers on, stays on, but the system freezes and nothing else happens Boot process begins, but the system suddenly turns off after a short period You press the power button, but the system does not power on at all BIOS/UEFI setup does not recognize the processor correctly

Boot process begins, but the system suddenly turns off after a short period

What three characteristics are true about SRAM and DRAM? SRAM and DRAM both need to be refreshed with the same frequency Both are considered volatile because they only hold data while power is on SRAM is faster than DRAM because it does not need to be refreshed DRAM is closer to the CPU than SRAM because it has a 64-bit data path The type of memory used in a memory cache is SRAM because it is faster

Both are considered volatile because they only hold data while power is on SRAM is faster than DRAM because it does not need to be refreshed The type of memory used in a memory cache is SRAM because it is faster

Maria has a laptop with a motherboard that is beyond repair. She comes to your computer repair shop and requests that you replace the motherboard. What are two of the most likely responses you will give her? Buy a new laptop because replacing it will be more cost-effective than repairing it. You thank them for their business, tell them how much it will cost, and how long it will take You assure the customer it is not the system board because they seldom go bad; you will troubleshoot and fix it. Your shop has made a conscious decision not to replace motherboards on laptops. It will take a long time because laptop motherboards are not typically in stock.

Buy a new laptop because replacing it will be more cost-effective than repairing it. AND Your shop has made a conscious decision not to replace motherboards on laptops.

You are reviewing new RAM to purchase for a gaming computer and find three different RAM modules that are the same except for their CL rating.The memory with which rating will work best? CL15 CL18 CL20 They will all perform at the same speed.

CL15

Nick is working on a new graphic for a client and is having an issue with the color on his screen. The client wants the graphic to include a very bright red color, but Nick seems unable to find the right color on his screen. He seems to have the color perfect on the screen, but when he tries to print the graphic, the color seems to fade. He has checked the printer, and it works fine.What will help Nick see on the screen the color that he is printing? Adjust the resolution. Calibrate the displa

Calibrate the display color.

You install a new video adapter and update the drivers, but notice the icons have a distorted geometry.What could you do to fix the problem? Adjust font size Change resolution Modify refresh rate Enable ClearType

Change resolution

You are troubleshooting a laptop with multiple sticking keys that result in misspelled words while the user types. Other than several sticking keys, the laptop appears to be functioning properly. You have cleaned the keyboard with compressed air, but the problem persists. After removing one of the key tops, it becomes apparent that a liquid was spilled into the keyboard.Which of the following is the next step in resolving the issue of sticking keys? Replace the keyboard with a compatible keyboard. Disconnect and reseat the keyboard ribbon cable. Clean the keyboard keys with a contact cleaner. Replace the laptop system board and reseat all connections.

Clean the keyboard keys with a contact cleaner.

What step in the laser printing process is responsible for conditioning the imaging drum in preparation for receiving an electrical charge? Charging Cleaning Transferring Fusing

Cleaning

You are troubleshooting a serious issue for a friend because their computer does not boot up properly.What method should be employed to ensure the user's data is protected? Use a professional data recovery service to copy the data to another storage media. Use Windows Explorer to copy the data to another storage media on the local system. Connect the drive to another computer and copy the data to another storage media. Ask the user if they backed up the data. If they say yes, you can proceed with caution.

Connect the drive to another computer and copy the data to another storage media.

You use a feature on a stand-alone wireless printer that allows you to configure it as a hotspot enabling nearby computers to connect to it. What limitation does this configuration pose? It exposes connected computers to internet attacks. Connected computers will not have internet access. Only one computer at a time can connect to the printer. Wireless printing will be too slow and hamper productivity.

Connected computers will not have internet access.

Stephen has an older monitor that he uses for presentations. Recently, Stephen has noticed that a certain spot on the monitor does not change when he shows his presentations. The spot does not display the colors and stays dark when the screen is white.What might be the problem with Stephen's video issue? Dead pixel. Video card overheating. Video drivers are out of date. Monitor's inverter is failing.

Dead pixel.

Delonte has been using his computer at work every day for two years with no problems. The nature of his work requires him to frequently create and delete test files of different types and sizes. However, he is starting to notice that his computer is slowing down.What Windows tool can be used to verify Windows is relocating data to help with performance? Computer Management Defrag and Optimization tool Defraggler Disk Cleanup

Defrag and Optimization tool

Rebecca completed work on a computer and is verifying the functionality of the system when she finds a new problem. This problem is not urgent and can be easily fixed. The policy at Rebecca's company is that all problems need to be reported and given a priority code before they can be assigned to someone.What should Rebecca do about this new problem? Report the new problem. Troubleshoot the new problem. Ignore the new problem. Determine whether fixing the first problem caused the second problem.

Determine whether fixing the first problem caused the second problem.

You install a new peripheral, but it does not work. Then you remember about the drivers. Where can check to see if they were installed automatically? Device Manager Control Panel Peripheral Manager Programs and Features

Device Manager

Jordan, a junior technician, ordered hardware for facial recognition capabilities on every computer at work. Before the hardware was delivered, he was removed from the project to help upgrade the operating system on every computer. After a few months, he was finally able to get back to the facial recognition project. He installs the webcam, the adapter card, and the drivers that were included in the optical media. Issues are evident so he checks the Device Manager and does not see any issues. Wh

Did you update the drivers?

Sherri has recently been injured. She is having a problem using her left hand and would like to use a stylus to move her mouse around the screen on her laptop computer.What type of I/O device can Sherri add to her system to allow a non-touch screen laptop to use a stylus to manipulate the screen? Inverter OLED Touch screen Digitizer

Digitizer

Jovi buys a high-end sound card for professional grade recording and playback. When he installs the card there seems to be a conflict so he disables the onboard audio using the Device Manager but that does not solve the problem. What else can Jovi do to overcome the problem? Disable the onboard audio using the BIOS/UEFI. Disable the onboard DVI port on the motherboard. Reset the input and output jacks on the sound card. Disable the unused PCI lanes in the expansion slot.

Disable the onboard audio using the BIOS/UEFI.

Four years ago Faleka bought a custom computer with a mid-tier motherboard and a basic configuration option. During the last three months he has noticed the video quality seems to be gradually degrading. To troubleshoot, he uses a known-good replacement monitor and video cable, but the problem persists.What would be a reasonable course of action for Faleka to take? Remove the existing onboard video card and install a new one. Disable the onboard video port and install a new graphics card. A w

Disable the onboard video port and install a new graphics card.

Henry bought a new laptop. And even though it has a touchpad, he prefers to use a mouse. However, he notices that sometimes when he is typing, the cursor will move, causing him to mistype words or even delete sentences or entire paragraphs.What can Henry do to remedy this problem? He can connect a touch screen monitor. Replace the mouse, it is defective. Disable the touchpad. Cover the touchpad with a sheet of paper.

Disable the touchpad.

You just started a new job at a media production company. On the first day, Kumar drops off a new 27 inch monitor in your office and recommends you use the DisplayPort connector. Why would he make such a recommendation? DisplayPort natively interfaces with the VGA connector offering a great deal of flexibility. DisplayPort uses an analog signal, so it is less susceptible to electro-magnetic interference. DisplayPort is compatible with HDMI, DVI, and VGA so the video cable is interchangeable.

DisplayPort offers the highest data rate and is capable of delivering digital video and audio.

Genesis is learning about computers. She installs a digitizer along with the corresponding software, but the tablet is not recognized by the operating system. She calls you for help and you explain the difference, or similarities, between drivers and apps as it pertains to peripherals in general. What do you tell her? Apps and drivers are essentially the same, but apps have bloatware that is not truly necessary. Apps control the hardware. Drivers allows users to interface with the features of

Drivers control the hardware. Apps allows users to interface with the features of the peripheral.

Kendra works at a small office. She has an older printer connected to her computer with a USB cable because it does not support Ethernet or Wi-Fi.How can Kendra share her printer with her four co-workers? Install a dedicated print server. Enable print sharing on the computer. Update the current print drivers. Enable print sharing on the printer.

Enable print sharing on the computer.

A company purchased a high-quality color laser printer to print color brochures and sales proposals. The printer is connected to a marketing PC via USB and is configured as a shared local printer for use by the sales and marketing teams. The manager is concerned about the cost of consumables for the printer and does not want random users to unintentionally send jobs to the printer.What can be done to limit the availability of the printer? Enable user authentication on the printer share. Disabl

Enable user authentication on the printer share.

Under certain conditions, you may hear a whine from the power supply when you first power up the system. However, if you hear a whine coming from the video card, how can you fix it? Ensure the 6-pin or 8-pin power cord is connected to the card. Upgrade the power supply to one that can deliver more power. Replace the video card; this is an indication of impending failure. Verify the video card is properly seated in the expansion slot.

Ensure the 6-pin or 8-pin power cord is connected to the card.

Kai needs to compile information on the motherboard brand and model for a few computers running important applications. He does not have the motherboard manuals. How can he obtain the information with relative ease? Enter the msinfo32.exe command in Windows Open the Control Panel then Device Manager Access the BIOS/UEFI and print a summary report Power down, open the case, and take a picture

Enter the msinfo32.exe command in Windows

A small business notices they have been using about 40% more printer paper in the last 30 days compared to the previous 12 months. They ask you to investigate the matter. What/where will you check? Event Viewer Syslog server Hard drive in the printer Print queue

Event Viewer

Heather needs to fix a computer at her worksite. At which step in the troubleshooting process is she most likely to attempt to reproduce the problem. Examining the System and Making Your Best Guess Test the theory to determine a cause. Verify the fix and taking preventive action. Interview the user and back up data.

Examining the System and Making Your Best Guess

A system has been having intermittent problems. Miya decides to measure the output voltage of the power supply. The voltage exceeds the expected value by an unreasonable amount.What is the most likely consequence? The system will overheat causing a shutdown. The processor will be overclocked excessively. None, devices only draw the power they need. Excessive voltage will damage the motherboard.

Excessive voltage will damage the motherboard.

You recently installed a new RAID controller card in a PCIe expansion slot on your computer. After setting up the controller, you transfer data from the backup you created over to the computer. When you finish the setup, you turn the computer off and return it to its normal location. When you turn the computer on, you immediately receive the error message, "RAID not found."What might be the problem? Power supply could not support the RAID controller. Motherboard could not support the RAID controller. Expansion card failed or became unseated. Hard drives in the RAID have failed.

Expansion card failed or became unseated.

A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers.Which of the following is the most likely problem? Inked ribbon Fuser unit Primary corona Cleaning blade Erasure lamps

Fuser unit

You and a friend decide to watch a movie on your computer. The movie is saved on a second hard drive on your system. When you are ready to watch the movie, you can't find it on your computer. You try to locate the second hard drive, and it is no longer listed in Windows.What might be the problem with the movie and the hard drive? Video player app crashed. Hard drive has crashed. Movie has been deleted. Video card has crashed.

Hard drive has crashed.

Dumas, who has excellent mechanical aptitude, owns a computer with two hard drives. One drive is used for the operating system and the other drive is used for his personal files. He decides to install a third disk in a RAID 1 configuration to protect the disk with his files against data loss. He is not too concerned about data loss on the disk with the operating system because he could easily reinstall the OS, so that disk is not included in the RAID configuration. When he is done, he powers up his computer, no error messages are displayed, yet he is distraught because all his data is lost. Why would this happen? The new drive was smaller than the original drive so the data from the original did not fit. Since the new drive had no data, and RAID 1 mirrors data, it erased the data on the original. The RAID expansion card is not seated properly so the RAID drives are not being detected. He didn't back up his data. When RAID is configured all data on participating drives is lost.

He didn't back up his data. When RAID is configured all data on participating drives is lost.

Henry is having a problem with the electrical system on his current laptop. The battery for the laptop will not charge. Henry took the AC adapter and battery from another laptop that is known to work, and put them in his current laptop, but still the battery will not charge.What possible actions can Henry take to make his laptop usable? (Select all that apply.) Henry can replace the battery again, as the second battery could also be bad. Henry can replace the laptop system board. Henry can purchase a new laptop. Henry can use the laptop only when it's connected to the power using the AC adapter.

Henry can replace the laptop system board. Henry can purchase a new laptop. Henry can use the laptop only when it's connected to the power using the AC adapter.

A client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer. Furthermore, the client requests that the solution take the least amount of time and effort to maintain.Which of the following printer types should be recommended? Impact Laser Thermal transfer Inkjet

Impact

You work in a data center monitoring events that are logged by a specific system using syslog (System Logging Protocol). Every time an event is generated, it is both, stored in a database and printed on fanfold paper. What type of printer is being used for this purpose? Select two. Impact printer Thermal transfer printer 3D printer Dot matrix printer Duplex printer

Impact printer Dot matrix printer

Leroy buys three identical 2 TB SSDs to implement a fault tolerant RAID configuration. He configures RAID 1 using the three disks, and later discover that the total storage is only 2 TB. What alternative, if any, does Leroy have? Implement RAID 0 Implement RAID 01 Implement RAID 10 Implement RAID 5 He has no alternative

Implement RAID 5

Which statements are true, relative to RAID 0, and/or why would you implement it? Select two. Improves overall disk performance RAID 0 drives cost less than other RAID drives Prevent data loss in case of a drive failure RAID 0 provides an automatic disk backup RAID 0 requires at least two drives

Improves overall disk performance RAID 0 requires at least two drives

Bola is upgrading some peripherals devices connected to his computer. He buys a new webcam, gaming keyboard, and a card reader.What approach should he take when installing the peripherals? Windows has generic drivers so connect all devices at once and then reboot. Install all the drivers first, connect the peripheral devices, then reboot the system. Install one peripheral at a time, reboot, and make sure it works before proceeding. Connect all peripheral devices first, install the drivers, a

Install one peripheral at a time, reboot, and make sure it works before proceeding.

Ron is using an older computer with only one RAM module to experiment with the installation of various Windows operating systems. After the first installation he checks the Device Manager and notices a yellow triangle next to the entry labeled SM Bus Controller.What should Ron do to fix this problem? Reboot the computer after installing the OS. Flash the BIOS/UEFI with the latest version. Ensure the CPU and RAM are properly seated. Install the chipset drivers for the motherboard.

Install the chipset drivers for the motherboard.

Luca knows a little bit about computers and is asked to help set up a small office with seven computers and an older high-quality printer that does not have an Ethernet port. Luca connects the printer to a computer and configures sharing. However, none of the computers seem able to connect or send jobs to the printer. What should Luca do? Try to connect to the printer wirelessly using Bluetooth. Set the printer as the default printer on all computers. Set up a connection using the IP address

Install the driver for the printer on all computers.

When you verify a fix, you determine that the problem could have been prevented. What should you do to help the user avoid having the same problem again? Lock the user out of the problem area. Instruct the user on how to prevent the problem. Don't tell the user anything so that he will have to call you back when the problem occurs again. Document the problem and hope the user reads your notes.

Instruct the user on how to prevent the problem.

William has been working on a problem with a computer at his company for several hours and still can't ascertain the problem. The computer will not turn on, and William has tried everything he can think of to fix the computer. He has replaced the power cord, the power supply, and even the power strip the computer is plugged into. William decides that it must be the motherboard and takes the computer to his shop to replace the motherboard on the computer. When he plugs the computer in, it turns on. The problem was not the computer-someone had turned off the switch for the wall outlet that the power strip was plugged into.At which step in the troubleshooting process could William have discovered this problem? (Select all that apply.) Interview the user and up backup data Examine the system and making a best guess Test the theory to determine cause Plan a solution and then fix the problem Verify the fix and take preventive action Document what happened

Interview the user and up backup data Examine the system and making a best guess Test the theory to determine cause

Your computer has three drives in a RAID 5 configuration. One of the drives fails so you replace it right away. Immediately upon replacing the drive you notice that the overall performance seems to have been degraded. You research the issue and conclude that this is the expected behavior. How can you rationalize this behavior? You can't rationalize this behavior. It is a false statement. Performance should not be degraded. It takes time to rebuild the data on the new drive. During this time performance is degraded. When a RAID 5 drive fails, the data is temporarily written to pagefile.sys which is slower than RAID 5. The new drive was not detected so the system continues to use RAID 5, but in a degraded mode.

It takes time to rebuild the data on the new drive. During this time performance is degraded.

Johan is a hard drive performance engineer working at a major storage device manufacturer. He needs to measure, record, and analyze the throughput, IOPS, and the latency of the different models of drives the company produces. What is the difference between these three parameters? Select three. Latency measures the amount of read write operations performed in one second. Latency measures the time required to process a data request or a transaction. IOPS measures the number of read or write operations performed in one second. IOPS is the amount of data flow through a point in the data path in one second. Throughput measures the time required to process a data request or a transaction. Throughput is the amount of data flow through a point in the data path in one second.

Latency measures the time required to process a data request or a transaction. IOPS measures the number of read or write operations performed in one second. Throughput is the amount of data flow through a point in the data path in one second.

You buy a new hard disk drive and install the Linux operating system. You later decide you prefer the Windows operating system so you install it instead. Before you installed either one of the two operating systems, the hard drive had sector markings that allowed you to install the operating system of your choice. What facilitated this capability? Partitioning High-level formatting Sector provisioning Low-level formatting Boot sector

Low-level formatting

This morning when Paul turned on his computer at work, it would not boot. Instead, Paul reported that he heard a loud clicking noise coming from inside his computer.What might be the problem with Paul's computer? Magnetic hard drive failed. SSD hard drive failed. DVD drive failed. Video card failed.

Magnetic hard drive failed.

You are installing a webcam in the screen bezel of your laptop. Prior to disassembling the laptop, what other devices in the screen bezel should you be aware of? (Select all that apply.) Microphone Inverter Touchpad WI-FI antenna

Microphone WI-FI antenna

The video on your laptop needs to be updated. You have researched online, and according to the manufacturer, you can install a new video card in your laptop.What is the most likely slot connection you will use to install a new video card in your laptop? USB Mini PCIe ExpressCard slot CardBus slot

Mini PCIe

Which of the following problems is most likely to prompt you to calibrate an inkjet printer? Select two. Misaligned colors on printed page. Voids in one or more colors on a printed page. Misfeeds (no paper being pulled from the paper tray). Multiple sheets pulled from the paper tray at one time.

Misaligned colors on printed page. Colors appear streaked.

Today when Dylan turned on his computer, he noticed that the monitor was very dim. He could still see the desktop icon and text. He turned the brightness all the way up, but that did not correct the issue. Dylan also checked to make sure the Power Options brightness was not turned down, causing the screen to go dim. He connected a different monitor, and the screen was fine.What caused the screen to be very dim? Input connector on the monitor is faulty. Monitor's power connector. Monitor backl

Monitor backlighting.

During routine maintenance on your server, you discover that one of the hard drives on your RAID array is starting to go bad. After you replace the drive and rebuild the data, you run diagnostics on the RAID controller card with no problems, so you believe you fixed the problem. The next morning you arrive at work and discover that the RAID has completely failed. None of the disks are working. Your server is still running because you installed the OS on a non-RAID disk, but all the data is missing, and the server shows that none of your RAID disks are found. What might be the problem with your server? (Select all that apply.) Motherboard CPU RAM RAID controller Power supply

Motherboard RAID controller

While working on your computer, you receive the POST error, "Drive Not Recognized." You check your SATA cable to see if it is the problem, and it tests fine. You remove the hard drive and test it in a computer system known to be in good working condition and find that the hard drive is working. You can move data and check to make sure the OS files are not corrupt. You use a power supply tester to see if the voltage for the SATA power connection is correct, and the test shows the power is correct. You even check BIOS to make sure the hard drive can be recognized and find that all settings in BIOS are at default, so the system should recognize the hard drive.What might be the problem with your hard drive system? Hard drive jumpers are in wrong place. UEFI has the wrong hard drive type. Computer virus has deleted your MBR. Motherboard SATA port has gone bad.

Motherboard SATA port has gone bad.

When you turn on your computer for the day, you notice lights and fans but no beeps and no video. The Num Lock light does not come on.What might be the problem with your computer? (Select all that apply.) Motherboard has failed. Video is not working properly. Processor has failed or is not seated properly. Power supply is not working properly. RAM is not working properly.

Motherboard has failed. Processor has failed or is not seated properly. RAM is not working properly.

Thomas came into work this morning and turned on his computer but nothing happened. He immediately called the help desk, and you were sent to fix his computer. While talking with Thomas about his computer, you find out that when he turns on the computer, he has lights and fans, but nothing else happens. He also tells you that the four memory modules were recently upgraded. Besides the memory, nothing else has been added or changed. You decide to try to re-create the problem, and when you turn on the computer, there are lights and fans, but no beeps and no video. You notice that the keyboard light does not come on.What can you determine about the problem with Thomas's computer? (Select all that apply.) Motherboard has failed. Video card is not working properly. Processor has gone bad or is not seated properly. Power supply is not working properly. One of the four memory modules is loose.

Motherboard has failed. Processor has gone bad or is not seated properly.

You are installing a new hard drive in a system in which the hard drive will run at 6.0 Gbps.What can you use to determine whether the SATA port number into which you are connecting the drive will also run at 6.0 Gbps? Hard drive driver. Motherboard manual. All ports are standard. UEFI/BIOS will provide the standard.

Motherboard manual.

Zeena is moving her business from her home to a small office because her revenue is growing modestly, but she still needs to watch the budget closely. She will have three employees. What type of printer would you recommend for her business? Multifunction laser printer Color inkjet printer Printer/fax combo Impact printer

Multifunction laser printer

Lucas works at a small production company that receives contracts to perform high-end video editing and rendering. He needs to buy systems with the ability to write 30 Gb/sec to a storage medium. What standard should the systems support? eSATA SATA 3.x SATA Express NVM Express

NVM Express

Jose calls you at the help desk because he is having a problem logging on to his laptop computer. After several unsuccessful attempts to enter his password, he asks you to reset the password because he must have forgotten it. You reset his password, and he types it, but again the computer rejects it. Jose assures you that he typed the correct username and password. You ask him what type of computer he is using, and he tells you a laptop.What might be the problem with Jose's computer? Keyboard i

Num Lock key is on.

David has a laptop that is having a problem with the video system. Initially you thought the problem might be the backlight, but in your research discovered it does not have a backlight. After additional troubleshooting you determine the laptop needs a new screen.What type of screen should you get for the laptop? LED OLED CRT Plasma

OLED

You have an eight-year-old computer with all the original components still in place. The power supply fan seems to be going bad, so you start troubleshooting. You replace the power supply, but the fan continues to have the same problem. You then disconnect all the other components except the motherboard. Only under this condition does the fan works as expected.Which of the following is most likely to be true? The power supply needs to be replaced with one that has a higher power rating. One of the other components was causing a short and drawing too much power. The system was overheating; opening the case cooled it down and fixed the fan. The motherboard should be replaced right away to prevent additional damage.

One of the other components was causing a short and drawing too much power.

You are asked to install a new high-end graphics card. In which motherboard slot should you install it? PCI Express 6.0 x32 PCI Express 5.0 x32 PCI Express 5.0 x16 PCI Express 5.0 x8

PCI Express 5.0 x16

Devon would like to install a new hard drive on his computer. Because he does not have a SATA port available on his motherboard, he has decided to purchase a NVME SSD hard drive.How can Devon attach a NVME device to his computer? (Select all that apply.) PCIe expansion card U.2 port on the motherboard M.2 slot on the motherboard Internal USB connection

PCIe expansion card U.2 port on the motherboard M.2 slot on the motherboard

The original P1 connector had 20 pins, why did the development of PCIe induce the adoption of a 24-pin P1 connector? PCIe slots are faster than the previous generation and requires more power The four new PCIe slots each require one extra pin on the P1 connector To provide an additional 12 volts to the PCIe slots required by graphics cards ATX specification 1.1 supports PCIe and calls for additional power requirements

PCIe slots are faster than the previous generation and requires more power

What tool can help discover and report computer errors and conflicts that occur when you first turn on a computer and before the operating system is launched. POST card OS diagnostic programs Power supply tester Multimeter

POST card

Your computer system loses power while you are working on a project for a very important client. When the computer restarts, you hear continuous short beeps coming from your computer, and the monitor is showing no signal.What do the beeps mean? POST has passed, and your computer is working properly; you should check the video cable. POST has failed, and you should research the BIOS beep codes. Processor has failed and needs to be replaced. RAM should be reseated in the DIMM slots on the motherboard. Motherboard needs to be replaced.

POST has failed, and you should research the BIOS beep codes.

Jaika works at a marketing firm with a lot of graphics-intense users. She is asked to install a printer that is capable of processing large graphics files that are very detailed. She cannot get it to print so she asks you for help. You notice the driver was not installed. What type of driver should you install? PCL PDF PDL PS

PS

While servicing a laser printer, the technician notices that paper is jamming as soon as printing begins.What is the most likely cause of the paper jams? Fuser unit Transfer roller Image drum Paper feed rollers

Paper feed rollers

A technician is performing routine preventative maintenance on a laser printer and has been asked by the client to check the printer's paper feeder for issues.Which of the following printer parts should the technician check first for problems related to paper feeding? (Select TWO.) Transfer belt Toner cartridge Pickup rollers Tractor feed Separation pad Print head

Pickup rollers Separation pad

The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can send jobs to the printer, and the printer indicates it is "Offline." The technician instructs the user on how to place the printer in the "Online" mode, but it still does not print.Which of the following may resolve this issue? Select two. Power cycle the printer. Replace the printer cable. Delete and re-create

Power cycle the printer. Cancel jobs in the print queue and try again.

You decide you want to overclock the processors on your system. What is the first step in the process? Boot Windows as Administrator, go to Control Panel, set the BIOS/UEFI flag, then restart Set a motherboard jumper and start the computer; this starts the BIOS/UEFI setup program Press a key or combination of keys during POST to access the BIOS/UEFI setup program Insert the BIOS setup floppy disk, then reboot to access the BIOS/UEFI setup program

Press a key or combination of keys during POST to access the BIOS/UEFI setup program

Tianna, an administrative assistant, has noticed the print quality of her locally connected laser printer has been gradually declining. Sometimes the printing is wavy and other times it appears speckled. She is asked to urgently print 10 copies of a 15-page document for an important meeting because the copy machine is being serviced. Since she cannot risk generating poor quality printouts, she calls you at the help desk.What would you do first to try to fix the problem quickly? Select two. Prin

Print a self-test via the console on the printer. Replace the toner cartridge on the printer.

A user is experiencing garbled print on each page printed from her printer.Which of the following would be a probable cause for the garbled print? (Select TWO.) Ink cartridge has clogged nozzles. Printer paper does not meet specifications. Print drivers are corrupt or need to be updated. Printer needs to be calibrated. An application on the computer is sending garbled print. Printer needs to be cleaned.

Print drivers are corrupt or need to be updated. An application on the computer is sending garbled print.

Which of the following is the correct order for the steps of laser printing? Processing, charging, developing, exposing, transferring, fusing, cleaning Processing, developing, charging, exposing, fusing, transferring, cleaning Charging, processing, exposing, developing, transferring, fusing, cleaning Charging, processing, developing, exposing, transferring, cleaning, fusing Processing, charging, exposing, developing, transferring, fusing, cleaning

Processing, charging, exposing, developing, transferring, fusing, cleaning

Andre lost important data and wants to ensure it doesn't happen again. However, he has a limited budget and doesn't want to spend too much money implementing an expensive fault-tolerant solution.What type of RAID configuration would you recommend? RAID 0 RAID 1 RAID 5 RAID 10

RAID 1

Keion works as a freelancer creating websites and designing logos for clients. He recently had a hard drive failure and lost work for a client, and he would like to prevent the same type of problem from happening again. Keion does not want to rely on a backup but would like a way to ensure that his data is safe on his computer. You recommend that he create a RAID array that will provide fault tolerance and not suffer data loss if one drive fails.What RAID configuration should you recommend to Keion? RAID 0 RAID 1 RAID 5 RAID 10

RAID 1

Lin is booting up his computer. Sometimes during the boot process, the computer will shut down, but more often than not it will reboot on its own or simply freeze. He thinks the problem could be due to an intermittent undervoltage problem with the power supply, so he uses a power supply tester. The test shows that the power supply is functioning properly.What should Lin check next in the troubleshooting process? Processor Motherboard RAM Hard drive

RAM

George is involved with a project at work. Over the last few weeks, he has noticed a gradual but significant degradation in performance when running his AutoCAD program. He calls the technician and asks him to check his computer. The technician tells George to reboot the computer and asks George how much RAM was detected. The amount of RAM reported is exactly as expected.What hardware could be causing this problem? Select two. RAM Processor Motherboard Video card CMOS battery

RAM Motherboard

You notice that your computer is running slow and decide to reboot the computer to see if that will fix the problem. During the reboot, you notice that the amount of RAM shown during the RAM count is not the same as it was the day before.What might cause this problem? CMOS battery is failing. RAM module has become unseated. CMOS RAM has become corrupt. System is overheating.

RAM module has become unseated.

Your office has been sharing an inkjet printer connected to a PC with very limited resources. They ask you to upgrade the printer, so you decide to get a laser printer that has a built-in NIC (network interface card).What type of printing will you set up? Shared local printing Remote printing Local printing Cloud printing

Remote printing

Ulysses has a laptop with a very dim monitor. He connects an external monitor, and it works just fine. How can Ulysses fix the problem? Update the drivers. Replace the LCD screen. Replace the inverter board. Replace the onboard video card.

Replace the inverter board.

While you are working on your computer, it shuts down unexpectedly, and you detect a burning smell. When you remove the case cover, you notice a distended capacitor. What can you do to fix this problem? Replace the capacitor. Replace the CMOS battery. Replace the power supply. Replace the motherboard.

Replace the motherboard.

Sara is having a tough time finding the cause of a problem on a computer she is troubleshooting. She found a possible problem but is not sure if she is correct. In case she is wrong, Sara does not want to test her theory, because doing so might worsen the problem.What would you advise Sara to do? Research the problem on the Internet. Test her theory. Take a guess about what the problem might be. Tell her customer she can't fix the problem.

Research the problem on the Internet.

Amoy is responsible for maintaining the high-end printers in her company. One of the printers is giving an indication that it is time to replace the transfer roller assembly, so she orders a maintenance kit to perform the replacement.Which of the following will be a part of the replacement process? Clean the heating element. Reset the page counter. Replace the print ribbon. Replace the print head.

Reset the page counter.

You have been tasked with performing routine maintenance on an inkjet printer. After printing a test page, you notice missing lines of print in various areas throughout the page.Which of the following should you do to resolve this issue? (Select TWO.) Replace the toner cartridge. Change the image drum. Replace the fuser assembly. Run the head cleaning utility. Manually clean the print nozzles.

Run the head cleaning utility. Manually clean the print nozzles.

You work for a supplier that provides technology products to a variety of industries. One of your partners calls you and indicates they need to buy 10 computers that will run an application that requires writing to the hard drive at 3.5 Gb/sec.What standard should the SATA connector on the motherboard support? SATA Revision 1.x SATA Revision 2.x SATA Revision 3.x SATA Revision 3.2

SATA Revision 3.x

Terry came into work and turned on his computer. During the boot process, the computer shut down. When he tried again, the computer showed the error message, OS not found. Terry called the help desk and explained the computer issue. The help desk technician goes to Terry's office and verifies the problem. What are some things the help desk technician could check or try? Select three. SATA cable connection CMOS battery Properly seated RAM P1 power connection Device boot order Use Window Startup Repair

SATA cable connection Device boot order Use Window Startup Repair

Jenny is working on a laptop computer and notices that the computer is not running very fast. She looks and realizes that the laptop supports 8GB of RAM and that the computer is running only 4GB of RAM. Jenny would like to add four more gigabits of RAM. She opens the computer and finds that there is an open slot for RAM. She checks the other module and determines that the module has 204 pins.What module should Jenny order? SO-DIMM DDR SO-DIMM DDR2 SO-DIMM DDR3 SO-DIMM DDR4

SO-DIMM DDR3

You are asked to set up a scanner so that scanned documents are automatically stored on a local file server. Which one of the following scanning mechanisms will you need to set up? Scan-to-Server Scan-to-Cloud Scan-to-email Scan-to-SMB

Scan-to-SMB

James works at a secure facility as an IT specialist, where there must never be documents left in the printer to be picked up later, or possibly forgotten. What feature can he configure to ensure documents are not printed until the user goes to the printer and enters a code? AAA Unshared printing Secured printing Virtual printing

Secured printing

Sara works in the IT department for a large retail store. She has been testing a theory about why an error message keeps popping up on a coworker's computer when they try to start Windows. She has hit a wall and doesn't know where to look next. Sara feels very frustrated with the problem.What should Sara do to help work out the solution? Write down everything. Divide and conquer. Don't assume the worst. Take a break and come back later.

Take a break and come back later.

Abdel, an electrician, does not know much about computers so he orders a custom computer with a 1000 W power supply. However, the maximum wattage the system needs is 500 W.Which of the following statements are true? Select two. Too much extra power will be drawn potentially creating an electrical hazard. The 1000 W power supply will last longer than, for example, a 750 W power supply. The power supply will run hotter than if using, for example, a 750 W power supply. The computer will run hotter than if using, for example, a 750 W power supply. The power supply will only deliver up to 500 W of power and operate very efficiently.

The 1000 W power supply will last longer than, for example, a 750 W power supply. The power supply will only deliver up to 500 W of power and operate very efficiently.

Larry got a new job and moved from New York to Hawaii. After a couple of weeks, he notices that occasionally, the time, date, and time zone are all wrong. He has no idea what is happening and believes it is because he moved to a different time zone.What is likely to be causing the problem? BIOS is corrupt and needs to be flashed. The internal clock rate is unstable and drifting. The motherboard is degraded and about to fail. The CMOS battery is failing and needs to be replaced. Larry didn't set the time on his computer after he moved.

The CMOS battery is failing and needs to be replaced.

You install Windows on a new SSD that fits in an M.2 socket in a modern high-end motherboard. After installing the OS, the system will not boot as expected. What could be the problem? You need to install the SSD driver from the SSD manufacturer. The boot sequence needs to be changed to boot from the SSD. The M.2 standard can only be used with HDDs and not SSDs. The motherboard does not support booting from an M.2 device.

The boot sequence needs to be changed to boot from the SSD.

Juridia buys new a 16 GB flash drive, she takes it out of the package, and tries to copy an 8 GB file to it. However, the operation fails with an error message indicating the file is too large. Which of the following statements are most likely to be true? Select two. The flash drive needs to be reformatted with the NTFS or exFAT file system. The flash drive was shipped from the factory without low-level formatting. The flash drive was shipped from the factory with files that need to be deleted. The flash drive is not working properly and needs to be replaced with a new one. The flash drive has the FAT32 file system, which supports files up to 4 GB in size.

The flash drive needs to be reformatted with the NTFS or exFAT file system. The flash drive has the FAT32 file system, which supports files up to 4 GB in size.

After Sandy and a friend troubleshoot her laptop they determine the LCD screen needs to be replaced. Sandy gets tired of waiting on her friend, who knows more about computers, and decides to do it herself by watching videos online. In the process, she accidentally breaks one of the two cables that wrap around the screen and connect to the mini-PCIe card inside the laptop.What is the impact of this mishap? The laptop LCD screen will not have power. The laptop webcam will not function. The lapt

The laptop will lose its Wi-Fi capabilities.

Charanya decides it is time for an upgrade. She buys a new computer, a used 17-inch LCD monitor at a thrift shop, as well as a VGA splitter for screen duplication purposes and compatibility with the original VGA monitor. When she plugs in the monitors, the image on the LCD monitor is blurry. What are possible explanations for, and/or how could she rectify, this condition? Select two. The monitor was defective to begin with so she should return it right away and buy a new one. The monitor is no

The monitor is not set to the native or recommended resolution hampering the image quality. Upgrading the VGA cable to a DVI, HDMI, or DisplayPort standard will improve the image quality.

A technician has connected a USB printer to a workstation and shared the printer on the local workstation for other users on the network to utilize. The technician successfully printed a test print from the printer's console and the workstation that the printer is physically connected to. After leaving the customer's site, the technician received a call from the customer stating no one other than the local user can print to the printer. Each time they attempt to print, they receive an "Access De

The other users lack sufficient permissions for the shared printer.