JTC 300 Final

The subject line in an e-mail or memo should...

(?) be specific

According to Chapter 12, which of these steps in included in writing an informational report?

(?) planning, drafting, revising, editing, proofreading

Which of the following terms are used in Chapter 4 to describe audiences?

(maybe) supplemental, fundamental, primary, secondary

Chapter 8 explains five benefits offered by graphics. One benefit is that they can save space. Which is NOT one of the other four benefits? Graphics can demonstrate logical and numerical relationships better than words alone. Graphics can communicate spatial information more effectively than words alone. Graphics can communicate steps in a process more effectively than words alone. Graphics are always more persuasive than words.

Graphics are always more persuasive than words.

Chapter 5 recommends asking clear, focused and open questions when conduction an interview. Which of the following questions is an example of a clear, focused open-ended question?

In your opinion, what are the advantages of net neutrality

Chapter 5 recommends asking clear, focused, and open questions when conducting an interview. Which of the following is an example of a clear, focused, and open question? How important is net neutrality? In your opinion, what are the advantages of net neutrality? What is the history of net neutrality? Do you agree with the federal government's stance on net neutrality?

In your opinion, what are the advantages of net neutrality?

You are a floor supervisor at a manufacturing company. Yesterday, an important piece of equipment fails, stopping production for a full day. You need to explain to the company owners what happened. What kind of report will you write?

Incident report

While reviewing a draft of a trip report discussing the importance of a presentation she attended, a writer decides that some readers may not know the meaning of one of the terms she included. Which of the following strategies should the writer use if she wants to clarify the term briefly and unobtrusively? Include a sentence definition. Include a parenthetical definition. Define the term in an appendix. Include an extended definition.

Include a parenthetical definition.

Which of the following graphics would be best suited to showing the stages of a procedure or a process? flowchart organization chart checklist drawing

flowchart

According to Chapter 11, which of these is NOT a useful guideline to follow in creating a proposal for an audience in a different culture?

focus on cost

In Julian Treasure's TED Talk, he describes the seven deadly sins of speaking. Identify one of them listed below.

gossip, judging, and complaining

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective? fax email letter memo

letter

Which of the following graphics would be best suited to showing logical relationships? organization chart checklist table line drawing

organization chart

According to Chapter 12, which two of the following organizational patterns are frequently used in progress reports?

time pattern and text pattern

Chapter 7 identifies five goals of document design. One goal is to make a good impression on readers. What is another goal of document design? to use several different colors to help readers get through the document quickly to help readers locate and access the information they need to prevent readers from becoming bored or distracted

to help readers locate and access the information they need

Chapter 8 identifies four stages in the process of creating graphics. Which of the following is NOT mentioned in the chapter? revising producing trademarking planning

trademarking

Your manager has asked you to recommend which one of two new types of digital camera to buy for your company's publications department. Which of the following is likely to be the best source of information for your report? scholarly article book abstract service website

website

What is Pellegrino Riccardi's simple definition of culture given in his TED Talk?

what is accepted and familiar

What is one common way of concluding a set of instructions? with a summary of the steps in the process with a troubleshooting guide with a list of resources for additional information about the task with a review of warnings

with a troubleshooting guide

Which of the following statements is true? Memos should not contain content with section headings. Memos are commonly written to people within your own organization. Memos are a highly formal type of workplace correspondence. Memos are commonly written to people outside your own organization.

Memos are commonly written to people within your own organization.

What must you demonstrate to show that your organization can complete the work described in a proposal?

Qualifications/experience

According to lecture, the immediate goal of the letter of application (cover letter) is to...

To get an interview

Pellegrino Riccardi posited that being multinational, or across borders, is not about physically visiting different cultures but instead, doing what?

extending your own borders and extending new ones around us

According to your textbook, which method gives the researcher the least amount of control?

field research (to avoid bias the data being analyzed should be disguised so that researchers don't know whether they are examining the results from the control group or the experimental group)

What is the difference between a progress report and a status report?

A progress report communicates the current status of an ongoing project, whereas a status report is an update on the entire range of operations of a department or division of an organization

Which of the following is the most effective title for a section in a set of instructions on bicycle maintenance and repair? Caliper Brake Shoe Yaw Angle Adjustment How-to Adjusting Brake Shoes Yaw Angle Fixing Caliper Brake Shoes Adjusting the Yaw Angle of Caliper Brake Shoes

Adjusting the Yaw Angle of Caliper Brake Shoes

According to Chapter 15, what should you do to analyze the speaking situation for a presentation? Choose the equipment you will use. Do research on your topic. Analyze your audience and purpose and budget your time. Begin creating your slides.

Analyze your audience and purpose and budget your time.

Chapter 12 notes that, in writing meeting minutes, you should be comprehensive and clear. According to the chapter, what else should you do?

Be objective and diplomatic

Chapter 1 defines technical communication as a process encompassing which of the following?

Book info:Although these documents are a key component of technical communication, so too is the process: writing and reading tweets and text messages, for example, or participating in videoconference exchanges with colleagues. Technical communication encompasses a set of activities that people do to discover, shape, and transmit information. a journal article for other scientists, a press release to distribute to popular print and online publications, and a blog post and podcast for your agency's website Helping others learn about a subject, carry out a task or make a decision Reinforce or change attitudes and motivate readers to take action

From lecture, what resume should most college students construct?

Chronological resume

What is the difference between the conclusions section and the recommendations section of a report? Recommendations explain what the collected data mean, whereas conclusions list specific actions to take. Conclusions are directed toward your internal audience, whereas recommendations are directed toward your external audience. The two sections are interchangeable. Conclusions explain what the collected data mean, whereas recommendations list specific actions to take.

Conclusions explain what the collected data mean, whereas recommendations list specific actions to take.

You are writing a progress report about a project that is going poorly. According to Chapter 12, what should you do?

Explain objectively what has happened and how the overall project will be affected

One of the suggestions in Chapter 15 for introducing your presentation is to introduce yourself. What is another suggestion from the chapter?

Explain the purpose of the presentation

One of the suggestions in Chapter 15 for introducing your presentation is to introduce yourself. What is another suggestion from the chapter? Tell the audience how many slides you will use. Explain the purpose of the presentation. Have the audience read your title slide aloud. Ask the audience for questions.

Explain the purpose of the presentation.

Which of these statements does NOT identify a benefit of turning a paragraph into a list? It forces you to look at the bigger picture. It forces you to reorder the sequence. It forces you to write more precisely and more clearly. It forces you to create a helpful lead-in.

It forces you to reorder the sequence.

Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?

Not sure this is right but... Proximity, alignment, repetition, contrast

Identify which statements signals a transition.

Now that we have discussed the symptoms of disease, I would like to discuss its probable causes

Which of the following statements signals a transition? In this presentation, I will discuss the causes of political gridlock as well as three potential solutions. This system is much more expensive; therefore, it is not the best choice. Now that we have discussed the symptoms of the disease, I would like to discuss its probable causes. My name is Susan Tratz, and I represent the Bureau of Environmental Quality.

Now that we have discussed the symptoms of the disease, I would like to discuss its probable causes.

What is queuing? Queuing is a page-design technique in which visual patterns show levels of importance. Queuing is a page-design technique in which text and graphics are arranged in a straight line, or queue. Queuing is a page-design technique in which text and graphics are arranged in a symmetrical pattern. Queuing is a page-design technique in which two or three columns are distributed evenly across the page.

Queuing is a page-design technique in which visual patterns show levels of importance.

According to Chapter 13, which of the following is NOT an acceptable way to present your conclusions in a recommendation report? Present a compound conclusion. Refer the reader to an appendix. Rank all of the options. Classify the options as either acceptable or unacceptable.

Refer the reader to an appendix.

According to Chapter 15, which statement about oral presentations is correct? You can always find a way to fit all of your ideas into the allotted time. Some oral presentations call for both informing and persuading the audience. The audience for an oral presentation will be receptive to your message; otherwise, they will not attend. The audience and purpose will be basically the same for any oral presentation you give.

Some oral presentations call for both informing and persuading the audience.

Which of the following is NOT a netiquette guideline? Avoid forwarding a message to online forums without obtaining the writer's permission. Take a friendly, casual tone. Avoid dispensing harsh criticism. Don't send jokes or other nonbusiness messages.

Take a friendly, casual tone.

After finishing an oral presentation, you shoudl...

Thank the audience simply and directly. Then invite questions

According to Chapter 11, there are six suggestions to consider before submitting a proposal to an organization in another culture. Identify one of those suggestion.

Understand that what makes an argument persuasive can differ from one culture to another. Budget enough time for translating. Use simple graphics, with captions. Write short sentences, using common vocabulary. Use local conventions regarding punctuation, spelling, and mechanics. Ask if the prospective customer will do a read-through.

If you are presenting to nonnative speakers of English, which of the following should you do? Include, directly on your slides, brief translations of the most essential content in the most commonly spoken languages. Survey your audience for the most commonly spoken languages and arrange for translations of your slides into those languages. Offer to provide free translations of the slides to any interested audience members following the presentation. Use simple vocabulary and slow down the pace of your delivery.

Use simple vocabulary and slow down the pace of your delivery.

The R&D division of Nickelburg Steel has just completed testing to determine the best high-strength, low-alloy steel to use for future projects. Of the five steel samples, labeled A, B, C, D, and E, steel samples A and B amply satisfied the minimum requirements, samples C and D were just barely acceptable, and sample E failed the tests. Which of the following should appear in the recommendation section of the formal report to the CEO? We are confident that the following recommendations will correct the failures of the procedures already developed by the company: 1. Samples A and B should be used to fill all future orders. 2. Samples C and D should be used only if A and B are out of stock. 3. Sample E should not be used. We recommend the following actions: 1. Use samples A and B to fill all future orders. 2. Use samples C and D only if A and B are out of stock. 3. Do not use sample E. We conclude that samples A and B should be used to fill all future orders. We recommend that samples A and B be used to fill all future orders, C and D be used only if A and B are out of stock, and E be rejected.

We recommend the following actions: 1. Use samples A and B to fill all future orders. 2. Use samples C and D only if A and B are out of stock. 3. Do not use sample E.

A writer is developing a brochure for vacationers interested in taking an "Introduction to Kayaking" course offered by a rafting and kayaking company. Which of the following headings is most likely to appear in the brochure? 1.0 Water How To Perform Z-Drag Extractions of Pinned Boats What Clothing Will I Need To Bring? Ferries, Peel-Outs, and Eddy Turns

What Clothing Will I Need To Bring?

According to Chapter 11, the introduction to a proposal must answer seven questions, one of which is "What is the problem or opportunity?" What is another question the introduction must answer?

What is the purpose of the proposal? What is the background of the problem or opportunity? What are your sources of information? What is the scope of the proposal? What is the organization of the proposal? What are the key terms that you will use in the proposal?

Which of the following is NOT a guideline for using social media ethically and legally, according to Chapter 2:

Work efficiently by repurposing pieces of content you wrote for other workplace documents

According to Pellegrino Riccardi's "Cross Cultural Communication", what makes the world go around?

a global mindset

What type of sentence states, summarizes, or forecasts the main point of the paragraph? a coherence sentence a transitional sentence a topic sentence a body sentence

a topic sentence

Providing captions and transcripts for videos on your website is a way of ensuring what?

accessibility

Providing captions and transcripts for videos on your website is a way of ensuring what? optimization navigability accessibility memorability

accessibility

You are in charge of creating a podcast of an interview with the CEO of your company. The audio file will be posted on the company's website. You decide to make a transcript available so that audience members with heating impairments will be able to read the interview. Which measure of excellence in technical communication does this decision reflect?

accessibility

Chapter 7 discusses four basic principles for designing effective documents. One is proximity. What are the two other basic principles discussed in the chapter?

alignment and contrast

Chapter 7 discusses four basic principles for designing effective documents. One is proximity. What are two other basic principles discussed in the chapter? contrast and novelty variety and relevance alignment and contrast consistency and repetition

alignment and contrast

Which source is least likely to be valuable when you have a question about new trends in the semiconductor industry?

an encyclopedia

Which source is least likely to be valuable when you have a question about new trends in the semiconductor industry? an encyclopedia a blog written by an analyst who covers the semiconductor industry the website for a semiconductor magazine a journal article published this year

an encyclopedia

Which of the following best describes what a proposal is?

an offer to carry out research or to provide a product or service. OR a persuasive arguement

According to Chapter 15, which statement about oral presentation is correct?

analyze your audience and purpose and budget your time

When developing a document, you should first think about...

analyze your audience, consider multicultural readers, consider your purpose, determine your resources.

The results section of a recommendation report is most likely to contain which of the following kinds of information? analyses suggestions summaries data

data

According to Chapter 5, which of these is NOT a tool for secondary research? online database library catalog experiment web search engine

experiment

Which of these is NOT a tool for secondary research?

experiment

When developing a letter of application (cover letter), you should...

explain your professional relationship with someone in the employer's organization or gaps in your employment history

According to lecture, the first version of a document...

is NEVER your best version

What is projection bias?

is the tendency to falsely project current preferences onto a future event.

Which of these statements does not identify a benefit of turning a paragraph into a list?

it forces you to reorder the sequence

To create an effective title for your document, what should you focus on? key words that you used in an Internet search while conducting research key words that describe the attitudes of your audience key words that describe the document's subject and purpose key words that establish coherent transitions

key words that describe the document's subject and purpose

To create an effective title for your document, what should you focus on?

keywords that describe the documents subject and purpose

Chapter 5 advises researchers to look for information that is current. What is one other characteristic that the chapter says you should look for in the information you use? attractive design conciseness well-known author lack of bias

lack of bias

What kinds of words are especially valuable to use in section heading and titles?

precise words

What kinds of words are especially valuable to use in section headings and titles? noun strings transitional words cohesive words precise words

precise words

According to Chapter 11, what must you demonstrate to show that your organization can complete the work described in a proposal?

qualifications and experience

Which design principle is especially important when you are creating navigational aids for your document? contraction proximity repetition alignment

repetition

Which design principle is especially important when you are creating navigational aids for your document?

repitition

Which of these graphics would be effective for illustrating visual and spatial characteristics? table organization chart screen shot pictograph

screen shot

According to Chapter 14, an effective process description fully describes which of the following? frames of reference subplots glossary terms substeps

substeps

When it appears in a letter, memo, or email, what does the symbol "c" stand for? the attention line and the subject line the date of the memo and the subject line the date of the memo and the name of the writer the date of the memo and the name of the recipient

the date of the memo and the name of the recipient

Chapter 2 lists four factors governing fair-use exemptions of copyrights materials. Which of the following is also a factor?

the effect of the use on the potential market for the copyrighted work

Which of these would be included in the front matter for a report? the glossary the recommendations the introduction the executive summary

the executive summary

According to Chapter 14, what is the primary way to indicate the nature and the scope of a description? using color cues and formatting changes describing the nature and scope in the introduction to the report creating a sentence definition that mentions the nature and the scope of the description writing an effective title or section heading to precede the description

writing an effective title or section heading to precede the description

Which of the following best defines writing that projects the "you attitude"? writing that has the tone and style you would like to see in a letter you received writing that clearly puts the responsibility for a problem on the reader writing that addresses the reader as "you" writing that conveys defensiveness and self-protection

writing that has the tone and style you would like to see in a letter you received

You are writing a report analyzing whether your company should hire a new vendor to provide data-warehousing services. You have found a white paper online about the subject that looks promising. How can you judge the degree to which the authors of the white paper are unbiased?

you must check if these authors work as consultants industry-wide, or if they work as contractors for a specific vendor. Check to see if the authors have financial stake in the project