Knowing Quiz 4

As groups move from forming into storming and then norming, the dependence of members on each other increases but team effectiveness decreases.

false -Figure 8.2 shows that as teams move through the stages of group development, their dependent on each other increases as does their team effectiveness.

A group member who says ________ is performing a task role.

lets focus on the main goal here. What are we trying to accomplish is? Task roles enable the work group to define, clarify, and pursue a common purpose

T/F Norms can apply to the group, team, or organizational level

true. Norms are shared phenomena and apply to the group, team, or organization.

Which of the following statements about norms is not true?

Norms are typically written down and discussed openly by groups -Although norms are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

T/F: Task roles enable a group to define, clarify, and pursue a common purpose.

True -Task roles enable the work group to define, clarify, and pursue a common purpose, and maintenance roles foster supportive and constructive interpersonal relationships. One function of a formal group is to generate new or creative ideas or

T/F Effective teams typically have more than 10 members.

a. False b. Researchers generally find that teams range between 2 and 25 team members. Effective teams, however, typically have fewer than 10 members.

T/F To be a team, a group must be composed of members with complementary skills.

a. False b.A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

1. The roles of initiator, orienter, and energizer are particularly important to groups because they:

a.Are goal-oriented b.The task roles of initiator, orienter, and energizer are especially important because they are goal-directed roles.

1.One function of a formal group is to generate new or creative ideas or solutions.

a.True b.According to Table 8.1, one organizational function of a formal group is to generate new or creative ideas and solutions.

In a true team, leadership must be shared.

True -A group becomes a team when certain criteria are met, including that leadership becomes a shared activity.

1. The members of the management faculty in the business school go out at the end of the semester to a local restaurant for dinner and socializing. They are both a formal and informal group.

True -Formal and informal groups often overlap, such as when a team of corporate auditors heads for the tennis courts after work.

T/F: The performing stage is characterized by a climate of open communication, strong cooperation, and lots of helping behavior.

True This stage is often characterized as a climate of open communication, strong cooperation, and lots of helping behavior.

1.) Which of the following is not a task role?

encourager encourager is a maintenance role, not a task role

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group?

harmonizer -Bob is performing the role of a harmonizer within his work group. Maintenance roles foster supportive and constructive interpersonal relationships. A harmonizer mediates conflict through reconciliation or humor.

1.) Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing?

norming -Tracy's group is in the norming stage of group development. During the norming stage of group development, questions about authority and power are resolved through unemotional, matter-of-fact group discussion. A feeling of team spirit is experienced because members believe they have found their proper roles.

Formal groups perform two basic functions: ________ and ________.

organizational and individuals

teams are task groups that have matured to the ____ stage?

performing

The two types of roles that are very important to effective group functioning are task and maintenance.

true

one function of a formal group is to generate new or creative ideas or solutions

true

T/F: Teams are a cornerstone of work life in today's organizations.

true -Besides being a central component of the Integrative Framework, teams are a cornerstone of work life. Task roles enable a group to define, clarify, and pursue a common

one characteristic of a group is the potential for mutual interaction

true. The size of a group is limited by the potential for mutual interaction and mutual awareness.

1. Groups of workers who are given administrative oversight for their task domains are called:

Self-managed teams -Self-managed teams are defined as groups of workers who are given administrative oversight for their task domains.

A document that describes how a team will operate is called a:

Team charters describe how the team will operate, such as processes for sharing information and decision making (teamwork).

1. Deliberate plans that outline exactly what the team is to do, such as goal setting and defining roles, are called:

Team performance strategies -Team performance strategies are deliberate plans that outline what exactly the team is to do, such as goal setting and defining particular member roles, tasks, and responsibilities.

a group becomes a team when?

1. Leadership becomes a shared activity. 2. Accountability shifts from strictly individual to both individual and collective. 3. The group develops its own purpose or mission. 4. Problem solving becomes a way of life, not a part-time activity. 5. Effectiveness is measured by the group's collective outcomes and products.

A ________ is a set of expected behaviors for a particular position.

A role is a set of expected behaviors for a particular position, and a group role is a set of expected behaviors for members of the group as a whole.

According to Schein, a crowd is a large group.

False -It is useful to distinguish the group from a crowd or organization. Here is how organizational psychologist E. H. Schein helps make the distinction clear: -The size of a group is . . . limited by the possibilities of mutual interaction and mutual awareness. Mere aggregates of people do not fit this definition because they do not interact and do not perceive themselves to be a group even if they are aware of each other as, for instance, a crowd on a street corner watching some event.

T/F Norms only emerge on their own in group situations; they are not consciously formed.

False -Norms either emerge on their own, over time, or as a more conscious effort.

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team?

Larry is performing the role of a procedural technician. The procedural technician performs routine duties (e.g., handing out materials or rearranging seats).

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished?

Norming -Groups that make it through storming and into the norming stage generally do so because a respected member, other than the leader, challenges the group to resolve its power struggles so something can be accomplished.

T/F "Roles" is a term that can be substituted to mean the duties outlined in a job description.

a. False b. At work, for example, employees frequently play roles that go beyond duties in a job description, such as helping coworkers and suggesting improvements.

a person in the initiation role will:

suggest new goals or ideas

8 attributes of high performing teams? Which of the following is not?

Focused on group dynamics. 1.) participative leadership 2.) shared responsibility 3.) aligned on purpose 4.) high communication 5.) future focused 6.) focused on task 7.) creative talents 8.) rapid response

1. ________ groups are assigned by organizations or managers, while ________ groups form when members' purpose of getting together is friendship or a common interest.

Formal; informal -A formal group is assigned by organizations or their managers to accomplish specific goals. An informal group exists when the members' overriding purpose of getting together is friendship or a common interest.

T/F : The lack of face-to-face contact actually helps virtual teams to establish strong cohesion.

false. Compared to traditional face-to-face teams, it is more difficult to establish team cohesion, work satisfaction, trust, cooperative behavior, and commitment to team goals. Researchers and consultants are consistent about one aspect of virtual teams-there is no substitute for face-to-face contact.

A person who serves as a passive audience has taken on the role of:

follower

The first stage of the group development process is:

forming

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a

self managed team -Sarah and Bill's team is an example of a self-managed team. Self-managed teams are defined as groups of workers who are given administrative oversight for their task domains. Administrative oversight involves delegated activities such as planning, scheduling, monitoring, and staffing. These are chores normally performed by managers. In short, employees in these unique work groups act as their own supervisor.