Leadership Ch. 8

Place the items of an effective communication in the proper order.

1) Intention 2) Expression 3) Reception 4) Interpretation 5) Feedback 6) New Intentions

_______ is an effort to attain objectives by attacking or hurting others.

Aggression

____________ is the degree to which someone tells others something and ensures that they understand what was said.

Communication effectiveness

What is the most important step in conducting a meeting?

Determine if it is necessary.

Identify the correct order of a decision making process.

Step 1) Identify the problem Step 2) Analyze the causes Step 3) Develop alternative solutions Step 4) Select the best solution Step 5) Implement the solution Step 6) Assess the impact of the solution

Force field analysis uses a graphic approach to depict the opposing forces that tend to perpetuate a present state of affairs. According to the concept in order for change to be properly implemented____.

driving forces must be more powerful than restraining forces

Having an inability or difficulty seeing fresh uses for things we are very familiar with describes the mental block psychologists refer to as_____________ .

functional fixedness

The _______ component of assertiveness skills concerns knowing where and when not to behave assertively.

knowledge

The ____ ________experience one has with a task, the ____________ difficult it becomes.

more, less

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

nominal group technique (NGT)

The best way to build relationships with followers is ____________ .

spend time listening to what they have to say.

According to the A-B-C model, which of the following is the correct sequence of events that takes place in stress management?

triggering event, your self-talk, feelings and behaviors

Which of the following is not a way leaders can use improve communication skills?

using constructive sarcasm