Leadership Exam 1: Week 2

Difference Between Leading and Following: - Person with ability to create influence among others - Nurses, often those in direct care

Follower

Behaviors and Development of Leading Authentically- What Dimension is the Corresponding Development? - Compassion

Heart

Theory: - Key idea: Model the way Inspire a shared vision. Challenge the process. Enable others to act. Encourage the heart - Application to Practice: This approach to leadership provides a view of how to lead and develop others and how to remain personally relevant in leadership

Kouzes and Posner: The Leadership Challenge

Difference Between Leading and Following: - Person with ability to guide toward goal - Guides and gives direction

Leader

Developing Political Skills: - Invite a legislator or staff person from the legislator's office to spend a day with you at _____

work

Gaining insight into Self: - exploring the thoughts you have about your experiences, actions, and reactions, is an active process you can use to strengthen your ongoing professional growth

Reflection

Behaviors and Development of Leading Authentically- What Dimension is the Corresponding Development? - Connectedness

Relationships

Sources of Power: - One is perceived as being able to provide rewards or favors.

Reward

Developing Political Skills: - _____ for office at the local, county, state, or congressional level.

Run

a best practice for standardizing communication between healthcare providers

SBAR

Behaviors and Development of Leading Authentically- What Dimension is the Corresponding Development? - Consistency

Self-discipline

means to achieve a balance between work and personal life, as well as a way of life to achieve personal goals within self-imposed priorities and deadlines

Self-management

Power Strategies: - can be nurtured by attending open meetings in the workplace, professional associations, or the community

high visibility

one or more rude, discourteous, or disrespectful actions and can range from gossiping to refusing to assist a co-worker

incivility

identifies static team members who rely solely on leadership for all direction and guidance

ineffective followers

they do not hold formal positions and they do not have official authority for a group

informal leaders

Types of Conflict: - most common type of conflict and transpires between and among patients, family members, nurses, physicians, and members of other departments

interpersonal conflict

Gaining insight into Self: - making sense of the events of the past and present to develop a plan of action for the future

knowledge

Power Strategies- Networking: - Important strategy for _____ and _____ - Identify _____ - _____ relationships - _____ relationships - Active participation in _____

- power, politics - networks - value - maintain - nursing

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = Acts as a _____ _____ - Followership model = Acts _____ and _____

- role model - professionally, ethically

Developing Political Skills: - Register to _____, and vote in every _____

- vote, election

Outcomes of conflict: (1) the conflict being _____ with a _____ approach (2) _____ of any current movement (3) no _____ movement

1. resolved, revised 2. stagnation 3. future

aggressive and destructive behavior or psychological harassment of nurses against each other

lateral violence

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = _____ well - Followership model = _____ well

- Communicates - Communicates

someone who has the ability to guide people toward a common goal and sets the tone within the unit

leader

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = _____ sense of purpose to followers - Followership model = _____ a sense of purpose

- Gives - Demonstrates

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = _____ followers in decision-making process - Followership model = _____ in decision-making process

- Involves - Engages

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = _____ - Followership model = Engages in open _____ with the mentor

- Mentors - communication

Resolution of Stress: - _____ support - _____ - _____ and _____

- Social - Counseling - Leadership, management

Management of Stress: - _____ stress prevention - _____ management

- Workplace - Symptom

Coalitions: - The goals of coalitions often focus on an effort to effect _____

- change

Converting the Transformational Leadership Model into a Followership Model: - Followership model = Transitions into _____ roles when needed

leadership

Developing Political Skills: - Invite a _____ to a professional organization meeting

legislator

Developing Political Skills: - Join a specialty nursing organization related to your _____ specialty (e.g., critical care, pediatrics) or specialty _____ in nursing (nurse practitioner, manager)

- clinical - role

Power Strategies- Communication Skills: - Effective _____ is key - Use _____ and _____ skills

- communication - verbal, nonverbal

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = Promotes _____ in abilities - Followership model = Speaks up when _____ arise

- confidence - concerns

Converting the Transformational Leadership Model into a Followership Model: - Followership model = Engages in _____ learning

lifelong

Developing Political Skills: - Get involved in the _____ group of your political party

local

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = Values _____ and _____ - Followership model = Strives for _____ but knows when to ask for _____

- creativity, autonomy - autonomy, assistance

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = Demonstrates _____ actions - Followership model = Asks intelligent, _____-provoking questions

- ethical - thought

Developing Political Skills: - Visit your US senators and member of Congress if visiting in the Washington, DC area to discuss _____ legislation related to nursing and health care, or visit their local offices

- federal

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = Inspires confidence in _____ - Followership model = Inspires confidence in the _____ they provide

- followers - care

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = Motivates _____ - Followership model = Motivates _____

- followers - him/herself

Power Strategies: - competent, experienced professionals who develop a relationship with less experienced nurses for the purpose of providing advice, support, information, and feedback to encourage the development of that person

mentor

Developing Political Skills: - Communicate your _____ effectively and clearly

message

Developing Political Skills: - Enhance the image of _____ in all your policy efforts

nursing

Developing Political Skills: - Be in touch with your federal and state legislators on _____ and _____ issues, especially related to specific bills, by writing letters, making telephone calls, or sending e-mails.

nursing, healthcare

Converting the Transformational Leadership Model into a Followership Model: - Followership model = Advocates for _____

patients

Developing Political Skills: - Develop your expertise in shaping _____

policy

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = Identifies the individual needs of the _____ - Followership model = Identifies the individual needs of the _____ and relates them to _____

- followers - patient, leadership

Authentic Leadership: - Focuses on _____ relationships - _____ what each person brings to help - _____ relationships

- honest - Valuing - Trusting

Dynamics of Stress: - Initially _____ in performance - Remained elevated performance _____ - _____ _____ _____ (GAS)

- increase - suffers - General adaption syndrome

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = Coaches _____ - Followership model = Accepts criticism as a _____ opportunity

- individually - learning

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = Focuses on _____ - Followership model = Focuses on _____

- leadership - followership

Developing Political Skills: - Build a working relationship with a ______, such as your state senator or representative or member of the US Congress and the legislative staff members

- legislator

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = Influences _____ - Followership model = Influences _____ and _____

- others - leaders, colleagues

Leader-Follower Relationship: - True ______ - Built on ______ and ______ - Two way ______

- partnership - trust, accountability - trust

Converting the Transformational Leadership Model into a Followership Model: - Leadership model = Emphasizes the _____ - Followership model = Demonstrates positive _____

- positive - behaviors

Which negative mode of conflict resolution? - Unassertive & cooperative - Self-sacrificing

Accommodating

Which positive mode of conflict resolution? - Issue is more important to others - Builds "credits" for future - Other person's ideas better

Accomodating

What key idea in time-management applications to practice? - Definition = Expressing dissatisfaction or annoyance - Application to Practice = Stop and ask yourself, "What would the ideal resolution be?" and then, take the risk to act on it. Discuss the scenario with a trusted friend/co-worker/mentor or supervisor. Bring potential solutions so that you can move beyond complaining to effective problem solving. Spend time speaking with the parties involved or those with the power to improve the overall situation. Write yourself a letter describing the situation as well as options for correction. Look for solutions that are very simple or "outside the box" for you.

Complaining/whining

The Four Agreements by Don Miguel Ruiz: - you can commit to doing your best in each circumstance - in making the commitment to always do your best you acknowledge your humanness - you are able to release any looming self-judgment, because you have put forth your best effort - we can use this agreement to enhance a group's performance by acknowledging where we are in our performance

Always do your best

Developing Political Skills: - Join and be an active member of your state nurses' association affiliated with the _____ _____ _____.

American Nurses Association

Which negative mode of conflict resolution? - Conflict is postponed - Unassertive & uncooperative

Avoiding

Which positive mode of conflict resolution? - Allows a "cool-down" period - Allows time for reflection

Avoiding

The Four Agreements by Don Miguel Ruiz: - maintain principled use of the words we speak about others and ourselves - speak in truth - leadership is demonstrated when we speak with integrity and when we follow through on our words - foundational to developing trust and reliability as a leader - because trust is so critical to the functioning of any group, being true and truthful is highly critical

Be impeccable with your word

prolonged response to chronic emotional and interpersonal stressors on the job

Burnout

5 key elements of Kouzes and Posner's Leadership model: - We can all do this by asking questions or posing scenarios to help clarify how something is possible across a wide range of situations

Challenge the process

Sources of Power: - Stems from fear of someone's real or perceived fear of another person.

Coercive

Which negative mode of conflict resolution? - Can be time-consuming - Avoid making decisions

Collaborating

Which positive mode of conflict resolution? - Assertive & cooperative - Creative solutions emerge - Shared understanding & mutual goals

Collaborating

Which negative mode of conflict resolution? - Pursue own needs at expense of others (must "win") - Aggressive/defensive & uncooperative

Competing

Which positive mode of conflict resolution? - Timely action possible - The person is right about issues

Competing

Which negative mode of conflict resolution? - A middle-ground is created - May not be the best solution

Compromising

Which positive mode of conflict resolution? - Assertive & cooperative - Effective negotiations - Creates a balance of power - Supports timely actions

Compromising

a disagreement in values or beliefs within oneself or between people that causes harm or has the potential to cause harm

Conflict

Sources of Power: - Gained by association with people who are powerful or who have links to powerful people.

Connection

What does DESC stand for?

Describe the situation Express what you think and feel Specify your request Consequences

What key idea in time-management applications to practice? - Definition = Competing priorities that vie for attention - Application to Practice = Reduce the number of important projects that are due at the same time. Be realistic and limit major commitments. Give each major activity your undivided attention. Avoid multitasking whenever possible! Make a daily "to do" list and tick them off as each is accomplished. Engage with a supervisor or mentor for advice/guidance on which project needs the most attention.

Doing too much

The Four Agreements by Don Miguel Ruiz: - Listening and engaging in discussion are vital leadership skills - Realizing those opinions are not about you but are rather a reflection of the person voicing those views frees you from self-imposed judgment - We also need to acknowledge that some communication may be directed personally

Don't Take Anything Personally

The Four Agreements by Don Miguel Ruiz: - having the willingness to ask clarifying questions provides you the opportunity to avoid making assumptions - assumptions are created by the imagination when clear communication fails

Don't make assumptions

a critical leadership competency, and it involves four skills, self-awareness, self-management, social awareness, and relationship management

Emotional Intelligence

understanding and managing our own emotions with the added social awareness of discerning the emotions of others

Emotional intelligence

Sources of Power: - The nurse is a source of shared power to build the exercise of power by others.

Empowerment

5 key elements of Kouzes and Posner's Leadership model: - how we help others find the conditions that allow them to do their best

Enable others to act

5 key elements of Kouzes and Posner's Leadership model: - creating a positive work environment and self-renewal

Encourage the heart

How effective followers achieve the Quadruple Aim- What Quadruple Aim Guideline? - Sees the practical - Identifies risks - Voices concerns - Advocates actively for patients - Grows and learns - Builds trust

Enhancing patient experience

Sources of Power: - Based on one's reputation for expertise and ones' credibility. The knowledge and skills the nurse possesses that are needed by others.

Expert

Sources of Power: - Granted by association with a powerful person.

Referent

How effective followers achieve the Quadruple Aim- What Quadruple Aim Guideline? - Delivers high-quality care to every patient - Educates the patient and family - Gains the patient's trust to ask questions

Improving population health

How effective followers achieve the Quadruple Aim- What Quadruple Aim Guideline? - Reduces stress by increasing autonomy - Commits to the organization - Feels accomplished and important because they have a voice

Improving the work life of care providers

Sources of Power: - Stems from one's possession of selected information that is needed by others.

Information

What key idea in time-management applications to practice? - Definition = Proliferation of data that occurs too quickly to be able to interpret the information in an effective manner - Application to Practice = Form or join study groups or other forms of knowledge communities. Learn to appreciate podcasts, e-mail capsules of weekly healthcare news, or other professional organizations' and specialty associations' online news summaries.

Information overload

5 key elements of Kouzes and Posner's Leadership model: - an expectation of a formal leader, yet informal leaders contribute to this by taking such actions as translating a big picture vision to the practicalities faced in the roles of the members of the team

Inspire a shared vision

What key idea in time-management applications to practice? - Definition = Avoidable or unavoidable occurrences that distract from one's ability to complete a prioritized task - Application to Practice = Set workplace rules to limit lengthy e-mails and other distractions. Mentally, dive right back into the immediate task at hand.

Interruptions

Types of Conflict: - occurs within a person when confronted with the need to think or act in a way that seems at odds with one's sense of self.

Intrapersonal conflict

What Time-Management Techniques: - Purpose = Focuses on goal achievement - Actions = Assemble a prioritized "to do" list daily, based on goals.

Keep focused on goals

What key idea in time-management applications to practice? - Definition = Politely declining requests for an additional project or assignment - Application to Practice = Agreeing to tasks that are not in alignment with your individual personal/professional priorities may translate into frustration and resentment. Consider whether this task may be easily delegated to another individual. Discuss the request in detail so you may better understand the nature: Is it in alignment with the organization's overall goals or your family's primary needs at this time? Or, is it someone else's "emergency" and they need a favor?

Learning to say "no" or "not now, please"

What key idea in time-management applications to practice? - Definition = Absorption in one aspect of a task, or even distractions that prevent focus on a task, preventing successful resolution in a time-effective manner - Application to Practice = Concentrate on results. Identify common "time stealers" and guard against them. Do not get caught up with the technology such as answering e-mails or responding to instant message alerts. Minimize distractions. Use an alarm or stopwatch feature on your smartphone or other device. Take a class on time management.

Losing track of time

5 key elements of Kouzes and Posner's Leadership model: - if we want others to be civil, we must be that way too

Modeling the way

Developing Political Skills: - Participate in _____ _____ _____ and meet with your state legislators

Nurse Lobby Day

What Time-Management Techniques: - Purpose = Promotes efficiency and productivity - Actions = Organize and systematize things, tasks, and people. Use basic time-management skills.

Organization

Types of Conflict: - arises when discord exists about policies and procedures, personnel codes of conduct, or accepted norms of behavior and patterns of communication

Organizational conflict

What key idea in time-management applications to practice? - Definition = The tendency to never completely finish a project or assignment because it is not yet acceptable - Application to Practice = Continue to do your best. Find and share feedback with others who have similar assignments or projects or are in situations like yours. Once you receive feedback on your project, move quickly to incorporate it into your final submission and move on to the next assignment.

Perfectionism

Sources of Power: - Based on the ability to influence or convince others to agree with one's opinion or agenda. It involves leading others to a viewpoint with data, facts, and presentation skills.

Persuasion

Sources of Power: - Possessed by virtue of one's position within an organization or status within a group.

Position power

may be defined as the capacity or ability to direct or influence the behavior of others or the course of events

Power

What key idea in time-management applications to practice? - Definition = Putting off important tasks because they may not be enjoyable or involve a level of difficulty - Application to Practice = Identify the reason for procrastination. Develop a PERT (Program Evaluation and Review Technique) chart or a Gantt chart to help parse out complex assignments. Make that specific task your number one priority for the next opportunity. Select either the least attractive component or the easiest; tackle that part first. Reward yourself after you complete the task.

Procrastination

Behaviors and Development of Leading Authentically- What Dimension is the Corresponding Development? - Passion

Purpose

How effective followers achieve the Quadruple Aim- What Quadruple Aim Guideline? - Commits to increasing productivity

Reducing costs

Developing Political Skills: - Join your state nurses' association's government relations or legislative committee and ______ _____ _____ (PAC); join the ANA's PAC.

political action committee

External or Internal Stress: - worker characteristics

internal

the ability to influence others in an effort to achieve goals

power

What Time-Management Techniques: - Purpose = Helps refocus, gain control, and use information - Actions = Develop a personal time-management plan appropriately

Time-management plan

What Time-Management Techniques: - Purpose = Uses the right tool for planning and preparation - Actions = Use tools such as a smartphone.

Tool usage

Behaviors and Development of Leading Authentically- What Dimension is the Corresponding Development? - Behavior

Values

Modes of Conflict Resolution: - neglect their own needs, goals, and concerns (unassertive) while trying to satisfy those of others (cooperative)

accommodating

Gaining insight into Self: - putting what you have learned into practice

action

Developing Political Skills: - Seek ______ positions or elective office to shape policy more effectively

appointive

Modes of Conflict Resolution: - Also called withdrawing, is very unassertive and uncooperative, because people who avoid neither pursue their own needs, goals, or concerns immediately nor assist others to pursue theirs

avoiding

repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators

bullying

repeated, unwanted harmful actions intended to humiliate, offend, and cause distress in the recipient

bullying

Developing Political Skills: - Work on a federal or state legislative _____

campaign

group of individuals or organizations with a common interest who agree to work together toward a common goal

coalition

Modes of Conflict Resolution: - although the most time-consuming approach, is the most creative stance

collaborating

Modes of Conflict Resolution: - pursue their own needs and goals at the expense of others

competing

Modes of Conflict Resolution: - involves both assertiveness and cooperation on the part of everyone and requires maturity and confidence

compromising

Power Strategies: - expands one's power among nursing colleagues, other professional colleagues, and patients; can make one nearly indispensable within an organization

developing expertise

identifies an engaged and participating team member who thinks for himself or herself

effective follower

Burnout: - Sources of stress can be _____, _____, and _____

environment, individual, interactions

Converting the Transformational Leadership Model into a Followership Model: - Followership model = Commits to _____-based, quality care

evidence

External or Internal Stress: - working and living conditions - role expectations - relationships - the position - gender roles

external

defined as being a supporter, who is guided and told what to do

follower

Difference Between Leading and Following: - Without ______ there are no ______

followers

exert influence over others and that they are "in charge."

formal leadership

Power Strategies: - help people know if what was planned was actually accomplished; may change as circumstances change and life intervenes

goal-setting

Converting the Transformational Leadership Model into a Followership Model: - Followership model = Demonstrates active membership in shared ____

governance

Gaining insight into Self: - Understanding develops about why you felt the way you did in the moment

value