Leadership Midterm

What are the three 'ingredients' that create the ideal environment for synergy?

A high Emotional Bank Account, thinking win-win, and seeking first to understand.

According to Covey, what is the most fundamental source of personal worth?

A life of Integrity

"I've come to believe that the key to interpersonal synergy is _______ synergy."

Intrapersonal

Why does he encourage us to exercise?

It strengthens the will and keeps us healthy

In the creation of a company which comes first, leader or manager?

Leader

Setting or maintaining company culture. Leader or manager?

Leader

Writing the company's mission statement. Leader or Manager?

Leader

_______ is positive energy enlarges the Circle of Influence, while ______ is negative energy that reduces the Circle of Influence.

Proactive Focus, Reactive focus

What is habit 3

Put First things First

What is another name for a self-fulfilling prophecy?

Pygmalion Effect

Which of the following is not one of the four basic types of communication?

Questioning

Advances of the fourth generation is a primary focus on relationships/results and a secondary focus on _____.

Time

(T or F) Covey says that "it depends" on which the most effect of the six paradigms to choose.

True

(T or F) Covey says that a "no deal" option sometimes leaves your options more open in the future.

True

(T or F) Covey says to reward win-win behavior?

True

(T or F) In cases where a "win/win" deal may not be made, a "no deal" may be the best alternative.

True

(T or F) In the short run win-lose will produce more results than lose-win because it draws on the often considerable strengths and talents of the people at the top.

True

(T or F): It is selfish not to delegate because you put everything on your own shoulders and there is a lack of trust.

True

(T or F): The following are the Time Management Matrix categories: Urgent/Not Urgent, and Important/Not Important.

True

(T or F): Trust is the highest form of human motivation.

True

Confrontation can be a necessary and good result of a strong sense of personal integrity. T/F?

True

In order to interact effectively with someone, you should not use a technique alone because it makes the person feel manipulated. T/F?

True

Openness and Authenticity are hallmarks of synergistic teamwork. T/F?

True

T/F: Small discourtesies, little unkindnesses, and little forms of disrespect make large withdrawals.

True

T/F: The little kindesses and courtesies are important in relationships whether it be familial or business.

True

Two people can disagree and both be right. T/F?

True

How does Covey view independence of character? Does he suggest that we break away from others?

True independence of character empowers us to act rather than be acted upon. It frees us from our dependence on circumstances and other people and is a worthy, liberating goal. But it is not the ultimate goal in effective living

What type of love is most important to maintaining a good relationship with somebody?

Unconditional Love

Proactive people also are affected by external stimuli, like reactive people, but their response is a _______ choice or response.

Value based

While leadership decides what "first things" are, it is _______ that puts them first.

management

A force field analysis takes into account______

what force is: either restraining or driving

What is habit 4

Think WIn/Win

"The lowest level of communication coming out of low trust situations would be characterized by ______, ______ , and often ______ language.

defensiveness, protectiveness, legalistic

Problems we face fall into 3 areas of control: _______ .

direct control, indirect control, and no control

What does delegation improve on: _______ and _________

efficiency and effectiveness

A successful person has what?

A habit of doing the things failures don't like to do.

A philosophy or creed that focuses on what you want to be or do based on values that you hold.

A personal Mission Statement

What is the best fruit to come from the seven habits?

Achieving Unity

According to Covey in his "inside out approach" section, what is there a strong transcendent power in?

An intergenerational Family

Name five roles that your life.

Answers will vary. (e.g. Daughter/son, brother/sister, friend, teammate, student, employee, etc.)

List and describe tentative goals for each role that you named in Question 14.

Answers will vary. (e.g. To finish all my work the day before the deadline, to spend time off the court building relationships with my teammates, etc.)

Covey uses a story as an example of father-son bonding experience. The father took his son to watch every team in the sport play one game, what was the sport?

Baseball

What is Habit 1

Be proactive

What is habit 2

Begin with the end in mind

Stephen Covey's first habit is the Habit of _________

Being Proactive

When Covey was studying over 200 years of literature when he first started writing the Seven Habits of Highly Effective People, he noticed a trend in the first 150 years of literature. This literature focused on the _____________ as the foundation of success - things like integrity, humility, fidelity, temperance, courage, etc.

Character Ethic

What are the two examples of social paradigms that Covey discusses right at the beginning of the book?

Character Ethic and Personality Ethic

Covey talks about two circles that we focus our time and energy into: _____ and _____

Circle of Concern and Circle of Influence

At the very heart of our Circle of Influence is our ability to make and keep _____ and promises.

Committments

Which position is usually taken in respectful communication?

Compromise

The two other endowments we have are imagination and _____

Conscience

What are the two things in our Circle of Concern that merit deeper thought? ______ and _______

Consequences and Mistakes

The spiritual dimension is your,-----, -----,----- to your value system.

Core; center; committment

It takes a great deal of _______ to clarify expectations, as it seems easier to act as though differences do not exist.

Courage

Although respectful communication works in independent and interdependent situations, what possibilities cannot be opened up?

Creative Possibilities

If you show courtesy, kindness, honesty & show your commitment to someone is this a withdrawal or deposit in an emotional bank account?

Deposit

You must _________ before you prescribe.

Diagnose

"Valuing the _______ is the essence of synergy".

Differences

What sort of forces are characterized as "positive, reasonable, logical, conscious, and economic"?

Driving

Covey believes that in order to grow and develop on an upward spiral we must do what?

Educate and obey our conscience

___________ is putting first things first

Effective Management

Social and emotional dimensions of our lives are tied together because of our----- life.

Emotional

What is the highest form of listening?

Empathic Listening

What is the key to making deposits to the Emotional Bank Account?

Empathic Listening

What three words contain the essence of seek first to understand?

Ethos, Pathos, Logos

5. What are the four autobiographical responses?

Evaluate, Probe, Advise, Interpret

When people clearly express their expectations of another person, whether it is in a relationship or job position, this person is being _________ .

Explicit

(T or F) Covey says to reward win-lose behavior?

False

(T or F): Habit 3 is the exercise of dependent will toward becoming principle-centered.

False

(T or F): Putting first things first helps your employees, which indirectly helps yourself.

False

(T or F): The areas of stewardship delegation are: Vision, Balance, Discipline, and Control.

False

Do regular everyday people experience synergistic communications in their relationships? T/F?

False

Empathic listening is the same thing as attentive or reflective listening. T/F?

False

Empathy and Sympathy are the same thing. T/F?

False

Keeping a commitment or a promise is NOT a major deposit; breaking one is N OT a major withdrawal. T/F?

False

A student has an exam next but her friend invites her to TIGIT and despite her workload she doesn't want to be left out and attends to keep her friend company.

Friend Centered Individuals

"As Carl Rogers taught, 'That which is most personal is most ( )'"?

General

There are three social maps of determinism that people typically use to explain the nature of man: ____________

Genetic determinism, Psychic determinism, and environmental determinism

Synergy is the fulfilment of which prior Habit?

Habit 2

What is Covey's definition of habit and does he believe we can break habits?

Habit is the intersection of knowledge, skill, and desire. Yes he does.

Direct control problems are solved by working on our _______

Habits

Circle of Concern is filled with _______, while Circle of Influence is filled with _______

Have's, be's

- In relationships, many expectations are initially _______. Therefore, Covey encourages the reader to make expectations in relationships _____ to create clarity.

Implicit; Explicit

Habit 5 is at the center of which circle?

Influence

Real changes comes from the ------

Inside Out

What's the difference between leadership and management?

Leadership is setting the goals of a group, while management is directing the group in a way that reaches that goal. Leadership is more overarching and management is more day to day.

The ______ hemisphere of the brain is the more logical and verbal one and the _______ hemisphere is the more intuitive and creative.

Left; Right

Habit 3 is about your purpose, values, roles and priorities which is also called: _______________

Life Management

The philosophy that Viktor Frankl taught that focus on the so-called mental and emotional illnesses that are really symptoms of an underlying sense of meaninglessness or emptiness.

Logotherapy

When a malicious ex-husband was settling a divorce with his wife and re-selling assets to evenly split the money, he sold a car that was originally worth about $100,000 for $50 so she would receive $25. This is an example of a person that believes in a _______ paradigm.

Lose-Lose

When two win-lose people get together, the results of their collaborative efforts will be ______

Lose-Lose

People who think _____ are usually quick to please and appease. They seek strength from popularity or acceptance.

Lose-win

Love is a value that is actualized through _______

Loving Actions

Covey says there are two ways to put ourselves in control our lives immediately: ______ and keep it , or we can ________ and work to achieve it

Make a promise; set a goal

Coordinating work groups to fulfill a work order. Leader or Manager?

Manager

Holding employees responsible for deadlines.

Manager

Covey says your physical health can affect your health as your __________ strength affects your social/emotional strength because all of these dimensions are interrelated.

Mental/Spiritual

What are the factors of long term organizing: ___, _____, ______

Mission statement, roles, and goals

A man promised to take his kid the circus but his work called him for extra work with the promise of a bonus. He decided to take the opportunity to earn overtime and support his family financially.

Money centered individuals

In Habit 4 of win-win, always seek agreements and relationships that are ________

Mutual Beneficial

"The key to the ninety-nine is the _____ ----- particularly the one that is testing the patience and good humor of many."

One

It is more noble to give yourself to _________ than to labor diligently for the salvation of the masses.

One Individual

It is more valuable to a person when you apologize out of the heart rather than _________

Out of Pity

What is the foundation to several different kinds of emotional atm deposits?

Personal Integrity

After World War I, the view of success shifted from the Character Ethic to the ___________ . Success became more focused on public image, attitudes and behaviors.

Personality Ethic

Name one of the four dimensions of your nature.

Physical, Mental, Spiritual, or Social/Emotional

What the three kinds of assets and what specifically do we have to have in order to have these in the right balance?

Physical, financial, and human. We must have P-Production and PC-Production Capacity

A student decides against cheating despite having a perfect opportunity because his moral character will not permit it.

Principle Centered Individuals

________ is the principle - and the process - that empowers us to move on an upward spiral of growth and change, of continuous improvement.

Renewal

Most people listen to ________ rather than to understand.

Reply

Psychological air is linked to what concept?

Satisfied needs do not motivate

What is habit #5?

Seek first to understand, then to be understood

What is habit 5

Seek first to understand, then to be understood

Covey touches on an ability that animals do not possess that allows us to be ______

Self Aware

What is the most important virtue to have when it comes to apologizing sincerely to somebody?

Self Security

What process must include renewal in all four dimensions of our nature: physical, spiritual, mental, social/emotional? Focuses upon the 'Balance of Renewal'.

Self- Renewal Process

What is Habit 7?

Sharpen the Saw

What is habit 7

Sharpen the saw

Covey's perception or title of today's current social paradigm is ______

Social Mirror

What dimension is centered on the principles of interpersonal leadership, empathic communication, and creative cooperation (Habits 4,5, 6)?

Social/Emotional Dimension

In Covey's personal example, he states that how we use the gap between _______ and _______ is the key to our growth and happiness.

Stimulus; response

Which of the following is not one of the lower forms of listening?

Sympathetic

What is habit 6

Synergize

"Treat them all the same by treating them differently." Is an interpretation of which rule (Hint: Treat them like they want to be understood)?

The Golden Rule

What illustration at the beginning of the book does Covey use to emphasis the Power of a Paradigm and people's perception of things?

The illustration of the young/old lady

What is the purpose of Coveys first three habits?

They move a person from dependence to independence.

When making a promise an individual should consider...

Whether the promise is achievable or not. Possible unexpected situations which may arise. The emotional withdrawal of not keeping that promise. All of the above.

What type of scenario cannot be produced by low-trust communication?

Win-Win

In Habit 4 when Covey mentions children being compared in school on grade and behavior scales of good to bad, this is applying the one of the six paradigms of interaction _______ .

Win-lose

When a friend of Covey's who was highly skilled in arranging, playing and directing musical performances collaborated with her musical group to play music in a nursing home, she wisely presented a ______ or ______ option to her counterparts.

Win-win; No deal

Name two of the six major deposits:

Work on understanding the other person Attend to the little things Keeping commitments Clarifying expectations Showing personal integrity Apologizing sincerely when you make a withdrawal

Do emotional deposits ever expire or evaporate without considering withdrawals?

Yes

Which of the following is an example Covey uses to illustrate empathic listening?

a father listening to his son say he doesn't want to go to school anymore

What is the "New Level of thinking" Covey describes?

a paradigm based on the principles that accurately describe the territory of effective human being and interacting -- to solve these deep concerns. This new level of thinking is what Seven Habits of Highly Effective People is about. It's a principle-centered, character-based, "Inside-Out" approach to personal and interpersonal effectiveness. "Inside-Out" means to start first with self; even more fundamentally, to start with the most inside part of self -- with your paradigms, your character, and your motives.

The enemy of the _____ is often the ____.

best; good

What constitutes weekly organization: _____, _____, ________

roles, goals, plans, schedule/delegate

What is synergy?

the essence of Principle-Centered Leadership; the whole is greater than the sum of its parts