Leadership Midterm
What are the three 'ingredients' that create the ideal environment for synergy?
A high Emotional Bank Account, thinking win-win, and seeking first to understand.
According to Covey, what is the most fundamental source of personal worth?
A life of Integrity
"I've come to believe that the key to interpersonal synergy is _______ synergy."
Intrapersonal
Why does he encourage us to exercise?
It strengthens the will and keeps us healthy
In the creation of a company which comes first, leader or manager?
Leader
Setting or maintaining company culture. Leader or manager?
Leader
Writing the company's mission statement. Leader or Manager?
Leader
_______ is positive energy enlarges the Circle of Influence, while ______ is negative energy that reduces the Circle of Influence.
Proactive Focus, Reactive focus
What is habit 3
Put First things First
What is another name for a self-fulfilling prophecy?
Pygmalion Effect
Which of the following is not one of the four basic types of communication?
Questioning
Advances of the fourth generation is a primary focus on relationships/results and a secondary focus on _____.
Time
(T or F) Covey says that "it depends" on which the most effect of the six paradigms to choose.
True
(T or F) Covey says that a "no deal" option sometimes leaves your options more open in the future.
True
(T or F) Covey says to reward win-win behavior?
True
(T or F) In cases where a "win/win" deal may not be made, a "no deal" may be the best alternative.
True
(T or F) In the short run win-lose will produce more results than lose-win because it draws on the often considerable strengths and talents of the people at the top.
True
(T or F): It is selfish not to delegate because you put everything on your own shoulders and there is a lack of trust.
True
(T or F): The following are the Time Management Matrix categories: Urgent/Not Urgent, and Important/Not Important.
True
(T or F): Trust is the highest form of human motivation.
True
Confrontation can be a necessary and good result of a strong sense of personal integrity. T/F?
True
In order to interact effectively with someone, you should not use a technique alone because it makes the person feel manipulated. T/F?
True
Openness and Authenticity are hallmarks of synergistic teamwork. T/F?
True
T/F: Small discourtesies, little unkindnesses, and little forms of disrespect make large withdrawals.
True
T/F: The little kindesses and courtesies are important in relationships whether it be familial or business.
True
Two people can disagree and both be right. T/F?
True
How does Covey view independence of character? Does he suggest that we break away from others?
True independence of character empowers us to act rather than be acted upon. It frees us from our dependence on circumstances and other people and is a worthy, liberating goal. But it is not the ultimate goal in effective living
What type of love is most important to maintaining a good relationship with somebody?
Unconditional Love
Proactive people also are affected by external stimuli, like reactive people, but their response is a _______ choice or response.
Value based
While leadership decides what "first things" are, it is _______ that puts them first.
management
A force field analysis takes into account______
what force is: either restraining or driving
What is habit 4
Think WIn/Win
"The lowest level of communication coming out of low trust situations would be characterized by ______, ______ , and often ______ language.
defensiveness, protectiveness, legalistic
Problems we face fall into 3 areas of control: _______ .
direct control, indirect control, and no control
What does delegation improve on: _______ and _________
efficiency and effectiveness
A successful person has what?
A habit of doing the things failures don't like to do.
A philosophy or creed that focuses on what you want to be or do based on values that you hold.
A personal Mission Statement
What is the best fruit to come from the seven habits?
Achieving Unity
According to Covey in his "inside out approach" section, what is there a strong transcendent power in?
An intergenerational Family
Name five roles that your life.
Answers will vary. (e.g. Daughter/son, brother/sister, friend, teammate, student, employee, etc.)
List and describe tentative goals for each role that you named in Question 14.
Answers will vary. (e.g. To finish all my work the day before the deadline, to spend time off the court building relationships with my teammates, etc.)
Covey uses a story as an example of father-son bonding experience. The father took his son to watch every team in the sport play one game, what was the sport?
Baseball
What is Habit 1
Be proactive
What is habit 2
Begin with the end in mind
Stephen Covey's first habit is the Habit of _________
Being Proactive
When Covey was studying over 200 years of literature when he first started writing the Seven Habits of Highly Effective People, he noticed a trend in the first 150 years of literature. This literature focused on the _____________ as the foundation of success - things like integrity, humility, fidelity, temperance, courage, etc.
Character Ethic
What are the two examples of social paradigms that Covey discusses right at the beginning of the book?
Character Ethic and Personality Ethic
Covey talks about two circles that we focus our time and energy into: _____ and _____
Circle of Concern and Circle of Influence
At the very heart of our Circle of Influence is our ability to make and keep _____ and promises.
Committments
Which position is usually taken in respectful communication?
Compromise
The two other endowments we have are imagination and _____
Conscience
What are the two things in our Circle of Concern that merit deeper thought? ______ and _______
Consequences and Mistakes
The spiritual dimension is your,-----, -----,----- to your value system.
Core; center; committment
It takes a great deal of _______ to clarify expectations, as it seems easier to act as though differences do not exist.
Courage
Although respectful communication works in independent and interdependent situations, what possibilities cannot be opened up?
Creative Possibilities
If you show courtesy, kindness, honesty & show your commitment to someone is this a withdrawal or deposit in an emotional bank account?
Deposit
You must _________ before you prescribe.
Diagnose
"Valuing the _______ is the essence of synergy".
Differences
What sort of forces are characterized as "positive, reasonable, logical, conscious, and economic"?
Driving
Covey believes that in order to grow and develop on an upward spiral we must do what?
Educate and obey our conscience
___________ is putting first things first
Effective Management
Social and emotional dimensions of our lives are tied together because of our----- life.
Emotional
What is the highest form of listening?
Empathic Listening
What is the key to making deposits to the Emotional Bank Account?
Empathic Listening
What three words contain the essence of seek first to understand?
Ethos, Pathos, Logos
5. What are the four autobiographical responses?
Evaluate, Probe, Advise, Interpret
When people clearly express their expectations of another person, whether it is in a relationship or job position, this person is being _________ .
Explicit
(T or F) Covey says to reward win-lose behavior?
False
(T or F): Habit 3 is the exercise of dependent will toward becoming principle-centered.
False
(T or F): Putting first things first helps your employees, which indirectly helps yourself.
False
(T or F): The areas of stewardship delegation are: Vision, Balance, Discipline, and Control.
False
Do regular everyday people experience synergistic communications in their relationships? T/F?
False
Empathic listening is the same thing as attentive or reflective listening. T/F?
False
Empathy and Sympathy are the same thing. T/F?
False
Keeping a commitment or a promise is NOT a major deposit; breaking one is N OT a major withdrawal. T/F?
False
A student has an exam next but her friend invites her to TIGIT and despite her workload she doesn't want to be left out and attends to keep her friend company.
Friend Centered Individuals
"As Carl Rogers taught, 'That which is most personal is most ( )'"?
General
There are three social maps of determinism that people typically use to explain the nature of man: ____________
Genetic determinism, Psychic determinism, and environmental determinism
Synergy is the fulfilment of which prior Habit?
Habit 2
What is Covey's definition of habit and does he believe we can break habits?
Habit is the intersection of knowledge, skill, and desire. Yes he does.
Direct control problems are solved by working on our _______
Habits
Circle of Concern is filled with _______, while Circle of Influence is filled with _______
Have's, be's
- In relationships, many expectations are initially _______. Therefore, Covey encourages the reader to make expectations in relationships _____ to create clarity.
Implicit; Explicit
Habit 5 is at the center of which circle?
Influence
Real changes comes from the ------
Inside Out
What's the difference between leadership and management?
Leadership is setting the goals of a group, while management is directing the group in a way that reaches that goal. Leadership is more overarching and management is more day to day.
The ______ hemisphere of the brain is the more logical and verbal one and the _______ hemisphere is the more intuitive and creative.
Left; Right
Habit 3 is about your purpose, values, roles and priorities which is also called: _______________
Life Management
The philosophy that Viktor Frankl taught that focus on the so-called mental and emotional illnesses that are really symptoms of an underlying sense of meaninglessness or emptiness.
Logotherapy
When a malicious ex-husband was settling a divorce with his wife and re-selling assets to evenly split the money, he sold a car that was originally worth about $100,000 for $50 so she would receive $25. This is an example of a person that believes in a _______ paradigm.
Lose-Lose
When two win-lose people get together, the results of their collaborative efforts will be ______
Lose-Lose
People who think _____ are usually quick to please and appease. They seek strength from popularity or acceptance.
Lose-win
Love is a value that is actualized through _______
Loving Actions
Covey says there are two ways to put ourselves in control our lives immediately: ______ and keep it , or we can ________ and work to achieve it
Make a promise; set a goal
Coordinating work groups to fulfill a work order. Leader or Manager?
Manager
Holding employees responsible for deadlines.
Manager
Covey says your physical health can affect your health as your __________ strength affects your social/emotional strength because all of these dimensions are interrelated.
Mental/Spiritual
What are the factors of long term organizing: ___, _____, ______
Mission statement, roles, and goals
A man promised to take his kid the circus but his work called him for extra work with the promise of a bonus. He decided to take the opportunity to earn overtime and support his family financially.
Money centered individuals
In Habit 4 of win-win, always seek agreements and relationships that are ________
Mutual Beneficial
"The key to the ninety-nine is the _____ ----- particularly the one that is testing the patience and good humor of many."
One
It is more noble to give yourself to _________ than to labor diligently for the salvation of the masses.
One Individual
It is more valuable to a person when you apologize out of the heart rather than _________
Out of Pity
What is the foundation to several different kinds of emotional atm deposits?
Personal Integrity
After World War I, the view of success shifted from the Character Ethic to the ___________ . Success became more focused on public image, attitudes and behaviors.
Personality Ethic
Name one of the four dimensions of your nature.
Physical, Mental, Spiritual, or Social/Emotional
What the three kinds of assets and what specifically do we have to have in order to have these in the right balance?
Physical, financial, and human. We must have P-Production and PC-Production Capacity
A student decides against cheating despite having a perfect opportunity because his moral character will not permit it.
Principle Centered Individuals
________ is the principle - and the process - that empowers us to move on an upward spiral of growth and change, of continuous improvement.
Renewal
Most people listen to ________ rather than to understand.
Reply
Psychological air is linked to what concept?
Satisfied needs do not motivate
What is habit #5?
Seek first to understand, then to be understood
What is habit 5
Seek first to understand, then to be understood
Covey touches on an ability that animals do not possess that allows us to be ______
Self Aware
What is the most important virtue to have when it comes to apologizing sincerely to somebody?
Self Security
What process must include renewal in all four dimensions of our nature: physical, spiritual, mental, social/emotional? Focuses upon the 'Balance of Renewal'.
Self- Renewal Process
What is Habit 7?
Sharpen the Saw
What is habit 7
Sharpen the saw
Covey's perception or title of today's current social paradigm is ______
Social Mirror
What dimension is centered on the principles of interpersonal leadership, empathic communication, and creative cooperation (Habits 4,5, 6)?
Social/Emotional Dimension
In Covey's personal example, he states that how we use the gap between _______ and _______ is the key to our growth and happiness.
Stimulus; response
Which of the following is not one of the lower forms of listening?
Sympathetic
What is habit 6
Synergize
"Treat them all the same by treating them differently." Is an interpretation of which rule (Hint: Treat them like they want to be understood)?
The Golden Rule
What illustration at the beginning of the book does Covey use to emphasis the Power of a Paradigm and people's perception of things?
The illustration of the young/old lady
What is the purpose of Coveys first three habits?
They move a person from dependence to independence.
When making a promise an individual should consider...
Whether the promise is achievable or not. Possible unexpected situations which may arise. The emotional withdrawal of not keeping that promise. All of the above.
What type of scenario cannot be produced by low-trust communication?
Win-Win
In Habit 4 when Covey mentions children being compared in school on grade and behavior scales of good to bad, this is applying the one of the six paradigms of interaction _______ .
Win-lose
When a friend of Covey's who was highly skilled in arranging, playing and directing musical performances collaborated with her musical group to play music in a nursing home, she wisely presented a ______ or ______ option to her counterparts.
Win-win; No deal
Name two of the six major deposits:
Work on understanding the other person Attend to the little things Keeping commitments Clarifying expectations Showing personal integrity Apologizing sincerely when you make a withdrawal
Do emotional deposits ever expire or evaporate without considering withdrawals?
Yes
Which of the following is an example Covey uses to illustrate empathic listening?
a father listening to his son say he doesn't want to go to school anymore
What is the "New Level of thinking" Covey describes?
a paradigm based on the principles that accurately describe the territory of effective human being and interacting -- to solve these deep concerns. This new level of thinking is what Seven Habits of Highly Effective People is about. It's a principle-centered, character-based, "Inside-Out" approach to personal and interpersonal effectiveness. "Inside-Out" means to start first with self; even more fundamentally, to start with the most inside part of self -- with your paradigms, your character, and your motives.
The enemy of the _____ is often the ____.
best; good
What constitutes weekly organization: _____, _____, ________
roles, goals, plans, schedule/delegate
What is synergy?
the essence of Principle-Centered Leadership; the whole is greater than the sum of its parts