Lifetime

HWOL behavior: golden rule

Do unto others as you would have done unto you Create a community of raving fans by exceeding the members expectations We only choose how we serve, not who we serve

HWOL behavior: Handle or hand off

identify:Stop/look Care: listen Notify:handle or hand off If you are not able to solve the situation contact your GM or MOD

HWOL behavior: PPCC

pick up, push in, clean up, close what is open Keeping your parking lot, club, locker room and department in like new condition

Vision statement

Lifetime, the healthy way of life company, helps organizations, communities and individuals achieve their total health objectives, athletic aspirations, and fitness goals by doing what they love. We do this by providing the best places, best people, and best programs that change lives positively every day.

HWOL behavior: Meet and Greet Members

Look into the eyes of the members till they see you Give them a heart felt and meaningful greeting (5 foot rule) Share knowledge about club from postings on myLT and LT pulse

Mission statement

Our mission is to provide an entertaining, educational, friendly and inviting, functional and innovative experience of un-compromised quality that meets the health and fitness needs of the entire family