lululemon educator

What activit(y/ies) is Ultralu used for?

(Trick question!) It is used for bras.

What is the suggested life span of a product?

6 weeks or less — depending on use and treatment of product

What is lycra?

A synthetic fiber known for its exceptional elasticity. (Also known as spandex, which is an anagram for the word 'expands'!)

How does one "ACE" guest experience?

Attend to the unique needs of each guest; Create opportunities for the guest to experience the product; Encourage the guest in their decision to buy.

What are the tactics to ACE "Attend[ing] to the unique needs of each guest"?

Build trust with each guest. Adapt your education to each guest.

Expand upon "Attend[ing] to the unique needs of each guest". (Hint: ACE!)

By attending to the unique needs of each guest, they walk away having had a great experience and the right product that suits their needs.

What questions can be answered with technical product education through the authentic connection method of sharing product placement?

Consider how we showcased this piece of product on the floor. How could this support your education?

What are In Movements made of?

Everlux

What is a general rule of thumb to use when finding products to use for training?

Fabrics that end with -x are built for training use.

Which of the 6Fs only pertains to women's bottoms?

Feel

What is another term for a lululemon employee's specific authentic connection?

Flair

What are Tight Stuff Tights made of?

Full-on Luxtreme

What are the 6Fs?

Function, Fabric, Features, Feel, Fit, Fun

What are the tactics to ACE "Creat[ing] opportunities for the guest to experience the product"?

Get the guest the right product. Have the guest interact with the product.

What question(s) are asked with Feel (of the 6Fs)?

How does it feel during rest vs. activity? How would a guest potentially want to feel in this garment?

What question(s) are asked with Fit (of the 6Fs)?

How does this product fit? How do you know? How does the fit relate to other styles?

What questions can be answered with technical product education through the authentic connection method of telling stories (personal storytelling)?

How will you share what you've learned with guests? (Ex. How do you use it? What do you love about it?)

What questions can be answered with technical product education through the authentic connection method of building outfits?

How would you put together an activity-specific outfit for a guest building off of this piece?

What sensations do In Movements aim to provide?

Hugged

What sensations do Wunder Unders (Luon) aim to provide?

Hugged

What sensations do Wunder Unders (Luxtreme) aim to provide?

Hugged

What is entrepreneurship (of the six core values) loosely defined as?

I am all-in. I continuously innovate and own my results.

What is honesty (of the six core values) loosely defined as?

I am open and sincere.

What is fun (of the six core values) loosely defined as?

I believe that fun is a choice. It's what allows me to turn work into play.

What is personal responsibility (of the six core values) loosely defined as?

I have choice and am accountable for my actions.

What is connection (of the six core values) loosely defined as?

I put people first. I build trusting relationships. We are all one team.

What is courage (of the six core values) loosely defined as?

I relentlessly pursue greatness and know that possibility is bigger than the fear of failure.

What are the core fabrics (not proprietary fabrics!)?

Luon, Luxtreme, Nulu, Nulux, Everlux, Ultralu, Swift, Warpstream, Seamless

What are Wunder Unders made of?

Luon, Luxtreme, Nulux

What do essentially all of lululemon's products have for shape retention?

Lycra

What sensations do Wunder Unders (Nulux) aim to provide?

N/A; varies

What sensations do Aligns aim to provide?

Naked

What sensations do Fast and Frees aim to provide?

Naked

What are the three distinct sensations of women's bottoms (rank them from least noticeable to most noticeable)?

Naked, hugged, tight

What are Aligns made of?

Nulu

Which of lululemon's fabrics in essentially synonymous with "naked"?

Nulu and Nulux

What are lululemon's 6 proprietary fabrics?

Nulu, Nulux, Luxtreme, Warpstream, Luon, and Everlux

What are Fast and Frees made of?

Nulux

What yarns and fibers make Everlux?

Nylon and Lycra

What yarns and fibers make Luon?

Nylon and Lycra

What yarns and fibers make Luxtreme?

Nylon and Lycra

What yarns and fibers make Nulu?

Nylon and Lycra

What yarns and fibers make Nulux?

Nylon and Lycra

What yarns and fibers make Ultralu?

Nylon and Lycra

What activit(y/ies) is Warpstream used for?

OTC

What does OTC mean?

Office, Travel, Comfort

(When the lululemon design team creates a product...) Once _________ is determined, the _________ are selected.

Once function is determined, the features are selected.

What are the six core values of all lululemon employees?

Personal responsibility, entrepreneurship, honesty, courage, connection, and fun.

What yarns and fibers make Warpstream?

Polyester

What yarns and fibers make Swift?

Recycled Polyester, Elastane

What activit(y/ies) is Swift used for?

Run, OTC

What activit(y/ies) is Luxtreme used for?

Run, Train

What activit(y/ies) is Nulux used for?

Run, Train

What activit(y/ies) is Everlux used for?

Studio, Train

What yarns and fibers make Seamless?

Style dependent — Nylon OR Polyester and Lycra

What are the tactics to ACE "Encourag[ing] the guest in their decision to buy"?

Support the decision-making process. Create friction-free transactions.

What makes for authentic connection at lululemon?

Telling stories (personal storytelling), suggesting options, building outfits, sharing product placement, leveraging one's mobile device

What is the definition of Function (of the 6Fs)?

The activities that our garments are designed to solve for.

What is the definition of Feel (of the 6Fs)?

The complex mind-body interaction that informs how we engineer various states considering human movement, touch, and thermal sensitivity.

What is the definition of Fun (of the 6Fs)?

The considered details that we put into a garment that make them distinctly ours and how we show up and educate on our product.

What is the definition of Features (of the 6Fs)?

The elements that we can incorporate into a garment to help it function at its best.

Expand upon "Encourag[ing] the guest in their decision to buy". (Hint: ACE!)

The final step in any retail environment is moving the guest from looking, to buying. By encouraging the guest in their decision to buy, we put the decision making in the hands of the guest. We are simply there to facilitate the experience.

What is the definition of Fabrics (of the 6Fs)?

The performance qualities, hand-feel, and drape that lends itself to design.

What is the definition of Fit (of the 6Fs)?

The silhouette of the garment and how it is designed to lay on the body.

What sensations do Tight Stuff Tights aim to provide?

Tight

What are Zoned In Tights made of?

Various, to formulate a Seamless construction

Expand upon "Creat[ing] opportunities for the guest to experience the product". (Hint: ACE!)

We are an experiential brand; from the events we host, to the products we offer. Our guest experience is no different. By creating opportunities for the guest to experience the product, we facilitate a space for the guest to become more familiar with our product and envision how each garment supports their own unique expressions of the sweatlife.

What is the guest experience North Star?

We create value at every point in the guest's journey by focusing on authentic connection through technical product education.

What questions can be answered with technical product education through the authentic connection method of suggesting options?

What are similar styles and why would you recommend each?

What question(s) are asked with Function (of the 6Fs)?

What did we design this for? What function are we solving for?

What question(s) are asked with Fabric (of the 6Fs)?

What is the fabric and how does it support the performance of the piece?

What question(s) are asked with Features (of the 6Fs)?

What makes this piece unique? What are the hidden features not visible to the eye? How does it support the function?

What questions can be answered with technical product education through the authentic connection method of leveraging one's mobile device?

What product exists beyond the walls of the store? How will this add value to the guest experience?

What question(s) are asked with Fun (of the 6Fs)?

Why do you love it? What excites you about the piece?

What activit(y/ies) is Nulu used for?

Yoga

What activit(y/ies) is Seamless used for?

Yoga, Run, Train

What activit(y/ies) is Luon used for?

Yoga, Studio

What sensations do Zoned In Tights aim to provide?

Zones of all (naked, hugged, tight)