M06 Chapter 14 Review

Taskkill

A command that uses the process ID to stop a process Blue Screen of Death System File Checker Component Services default program Taskkill Tasklist

Tasklist

A command used to find the ID number of each running process Blue Screen of Death System File Checker Component Services default program Taskkill Tasklist

c

A customer reports that his recently purchased computer does not consistently run his old applications. Application errors occur intermittently, and data files get corrupted. He has tried uninstalling and reinstalling the apps, and the problems persist. As you troubleshoot the problem, you reboot the system and get a BSOD error. The customer tells you the BSOD has occasionally appeared. Which subsystem is most likely causing the problem? a. Windows is corrupted; reinstall Windows. b. Windows Update is not working; use System Restore. c. Memory is faulty; run Memory Diagnostics. d. Applications are faulty; uninstall and reinstall the applications causing errors.

b

A user complains that her computer is performing slowly. She tells you the problem started about a week ago when new database software was installed. The software runs in the background to update a database synced between the user's workstation and database server. Which is the best tool or method to use to determine if the new software is hogging computer resources? a. Uninstall the database software and see if performance improves. b. Use Performance Monitor and Process counters to observe performance. c. Use the Performance tab of Task Manager to observe database software activity. d. Install more memory to improve system resources to handle the new software.

b

A user tells you that Microsoft Word gives errors when saving a file. What should you do next? a. Install Windows updates that also include patches for Microsoft Word. b. Ask the user when the problem first started. c. Ask the user to save the error message as a screenshot the next time the error occurs and email it to you. d. Use Task Manager to end the Microsoft Word program.

Use Task Manager.

An application is frozen and you cannot close its application window. What is the first thing you should do to end the process? Use the tasklist command. Use Task Manager. Reboot the system. Use the taskkill command.

True

Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors. True False

rstrui.exe

The System Restore utility can be started from command line using what executable? msconfig.exe sfc.exe services.msc rstrui.exe

msconfig.exe

What application can be used to set Windows 10 to boot into Safe Mode while still in Windows? msconfig.exe sfc.exe services.msc rstrui.exe

b c d

What are three possible reasons for an application error that should be considered at step 3 of the application troubleshooting process? (Choose all that apply.) a. back ups may be bad b. consider data corruption c. application settings may be wrong d. application may be corrupted

b c

What are two valid steps in the six step troubleshooting method discussed in this chapter? a. Boot to Safe Mode b. Establish a Theory c. Document outcomes d. Reinstall Windows

mdsched.exe

What command will open the Memory Diagnostics utility? memdiag.exe mdsched.exe ramcheck.exe memfix.exe

regsvr32.exe /u

What command will unregister a component when run? unreg.exe /a del.exe com+ regsvr32.exe /u service /c

services.msc

What console can be used to enable, disable, start, or stop a service? msconfig services.msc devmanage.msc taskmgr

Backup data

What should be done before any changes are made to a system that is experiencing a problem? Examine the system Backup data Establish a Theory Test your Theory

sfc /scannow

What should be entered at a command prompt in order to scan all system files? msinfo32 /verify systeminfo /sysfiles sfc /scannow chkdsk /r

c d

What two tools can be used to disable a service and to give a list of all currently running services, respectively? a. compmgmt.msc b. regsvr32.exe c. msconfig d. taskmgr.exe

c

When Windows first starts and the user signs in, a message about a missing DLL appears. Which tool or method should you use first to solve the problem? a. Use Task Manager to identify the startup process. b. Use the Services console to stop the process that needed the DLL. c. Search the web on the error message to better understand the problem. d. Use Component Services to register the DLL.

b

When a user, Belinda Lim, signs in to Windows, she cannot see her Documents folder in File Explorer and some of her Windows user settings are lost. You suspect her user profile is corrupted. Which tool or method should you use first to investigate and/or solve the problem? a. Check the C:\User\Belinda Lim\Documents folder. b. Check the C:\Users\Belinda Lim\Documents folder. c. Use the chkdsk command. d. Use the sfc command.

b

When cleaning up the startup process, which of these should you do first? Choose the best answer. a. Use the Registry Editor to look for keys that hold startup processes. b. Run System Configuration to see what processes are started. c. After you have launched several applications, use Task Manager to view a list of running tasks. d. Run the Defrag utility to optimize the hard drive.

a

When trying to improve performance of a slow system, you notice in Task Manager that the superfetch service is using a high percentage of CPU time. What is your next best step? a. Disable superfetch to improve performance. b. Update Windows to improve superfetch performance. c. Superfetch is an essential Windows process and should not be disabled. Move on to other solutions to improve performance. d. Ask the user if he uses the superfetch service. If he doesn't, uninstall it.

It depends on the version of Windows installed.

You are having difficulty uninstalling freeware a user accidentally installed while surfing the web. You look online and see the software is designed to work in an x86-based version of Windows. In which folder should you expect to find the program files for the software? C:\Windows C:\Program Files (x86) C:\Program Files It depends on the version of Windows installed.

mdsched.exe

You are troubleshooting an application problem and want to eliminate faulty memory as a source of the problem. Which command do you use? mdsched.exe taskmgr.exe msconfig.exe sfc /scannow

Memory Diagnostics

You can quickly identify a problem with memory or eliminate memory as the source of a problem by using what tool? Last Known Good Configuration Event Viewer Device Manager Memory Diagnostics

c

You have exhausted your knowledge of a problem and it still is not solved. Before you escalate it, what else can you do? a. Go back through the problem one more time, looking for what you overlooked. b. Explain to the user that you cannot solve his problem but you will find someone who can. c. Ask a knowledgeable coworker for help. d. Interview the user one more time to make sure you correctly understand the problem.

c

You need to install a customized console on 10 computers. What is the best way to do that? a. When installing the console on the first computer, write down each step to make it easier to do the same chore on the other nine. b. Create the console on one computer and copy the .mmc file to the other nine. c. Create the console on one computer and copy the .msc file to the other nine.

System File Checker

a Windows utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file Blue Screen of Death System File Checker Component Services default program Taskkill Tasklist

default program

a program associated with a file extension Blue Screen of Death System File Checker Component Services default program Taskkill Tasklist

Component Services

a tool that can be used to register components Blue Screen of Death System File Checker Component Services default program Taskkill Tasklist

Blue Screen of Death

another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system Blue Screen of Death System File Checker Component Services default program Taskkill Tasklist