M3A4 Intro To Business Quiz

Which of the following statements about national unions is true?

The number of national unions has steadily declined since the early 20th century

Most firms have three distinguishable levels of management. They are:

Top, middle, and supervisory

In Herzberg's theory, salary is an example of a(n):

hygiene factor

The manager of a chain of dry cleaning stores gathers the competitions' advertisements for analysis and review. She needs these data to help the chain devise its own advertising strategy. The manager is acting in the _____ role.

informational

In the _____ management role, managers act as liaisons and develop and maintain contacts outside their own departments.

interpersonal

One of the three basic functions performed by the Equal Employment Opportunity Commission is:

developing diversity management plans

Spring Airlines is a small budget airline that is based in China. The company has a strict rule against passengers bringing any food or beverage on board with them. In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule. The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news. This is an application of the _____ theory.

expectancy