Man 1-9
Which of the following people is using logic? Alicia, who relies on an algorithm to decide when to update her equipment Darryl, who makes his agreements tentative in case the situation changes Bartoleme, who recognizes that he tends to be unfairly negative if he is tired Cali, who is willing to start her project over when she recognizes the design flaws
Alicia is using an algorithm, which is a type of reason and supplies evidence for her decision
Affect spin increases emotional fatigue. True False
False
Apparent sincerity is being genuine and honest about your motives. True False
False
Consideration is the role of defining tasks for employees and focusing on goals. True False
False
Consultation is when the agent offers to provide relevant resources and assistance if the target will carry out a request or approve a proposed change. True False
False
Emotional division of labor refers to the idea that all members of a team must engage in deep acting. True False
False
Emotions are general feeling states that are not related to a specific event. True False
False
Inspirational motivation is when a leader is admired and respected by followers. True False
False
Knowledge-based trust is based on information gathered about a person for a short time in limited circumstances. True False
False
Organizational justice is not relevant to the concept of perceived organizational support. True False
False
Power and influence are identical. True False
False
Self-promotion is when people self-sacrifice or go above and beyond the call of duty in order to gain the attribution of dedication from observers. True False
False
The contagion of positive emotions leads to lower productivity. True False
False
The first step of the rational decision-making process is information search and analysis. True False
False
To satisfice means to make the best possible decision. True False
False
Moods are triggered by specific events and are brief, but intense. True False
False, Emotions are triggered by specific events and are brief, but intense
Industrial-level analysis focuses on change within an organization. True False
False, Industry-level analysis makes comparisons across industries.
What is it called when workers respond with positive attitudes and performance when researchers are present? organizational citizenship behavior scientific management organizational commitment Hawthorne effect
Hawthorne effect
At the age of 50, Marco left his job as an investment banker and became a clinical psychologist. Which most likely describes his pattern of job satisfaction? His satisfaction will decrease because he misses his peers from his old job. His satisfaction will decrease because changing occupations may decrease satisfaction for up to 6 years. His job satisfaction will increase because satisfaction increases with age. His satisfaction will increase because moving to a new organization increases a person's job satisfaction.
His satisfaction will decrease because changing occupations may decrease satisfaction for up to 6 years
Caleb and Micah are identical twins who were separated at birth and were raised in very different families who lived in different areas of the country. According to the Minnesota twin studies, what is likely to be TRUE about Caleb and Micah? It is very unlikely that they share the same work values. It is likely that they have very different personality traits. It is unlikely that they have similar leadership qualities. It is likely they have chosen the same career.
It is likely they have chosen the same career. According to the Minnesota twin studies, 50% of the variation in occupational choice and 40% of a person's work values are thought to be tied to genetics.
Steve admits that he doesn't mind lying to his coworkers as long as it gets him what he wants. This type of behavior exemplifies which of the following personality traits? risk-taking self-monitoring resilience Machiavellianism
Machiavellianism
Staci was a happy, easygoing infant. As a young adult, she continues to be laid-back and laughs frequently. Which of the following best explains this continuity? Personality is relatively stable over the course of one's life. Staci conceals her negative emotions. Staci had parents who emphasized consistency. Introversion leads people to maintain happiness.
Personality is relatively stable over the course of one's life.
"A person can be happy with their work in general, but their negative emotions can reduce their ability to attend to details in their work." Which aspect of affective events theory does this statement best exemplify? Satisfaction is not emotion. Affective experiences change over time. Affect is structured as emotions and moods. Affect-driven behaviors differ from judgment-driven behaviors.
Satisfaction is not emotion.
Someone with the characteristic of hope wants to succeed and can make a plan to succeed. True False
T
A sense of relatedness involves reliance on relationships with others. True False
True
Ambition can be an indicator of willingness to work hard. True False
True
As IQ increases, emotional intelligence (EI) also tends to increase. True False
True
Framing refers to whether questions are presented as gains or losses. True False
True
If a person makes an external attribution, they believe that a person's behavior is due to situational factors. True False
True
Intellectual stimulation is when leaders encourage innovation and new ideas. True False
True
Interpersonal influence is having the ability to adapt influence strategies to different situations. True False
True
Negative or positive moods can be spread through emotional contagion. True False
True
Research shows that attitudes are related to behaviors that are important to organizations. True False
True
Someone high in neuroticism is likely to be anxious, irritable, temperamental, and moody. True False
True
Supportive leadership is showing consideration, being friendly and approachable, and paying attention to the well-being of followers. True False
True
The "I-knew-it-all-along" effect is when a person who knows the outcome of a situation estimates that they would have predicted the outcome. True False
True
The broaden-and-build model describes how broadening employee experiences allow them to function better within an organization. True False
True
The three-component model of creativity includes creative thinking skills, expertise, and intrinsic motivation. True False
True
When a leader behaves in a way consistent with her stated beliefs, this is an example of internalized moral perspective. True False
True
When coworkers discuss their personality differences, the Myers-Briggs Type Indicator is a reliable way to avoid judging each other. True False
True
A leader who believes employees need to be monitored closely to ensure they complete their work would likely be classified as a Theory X leader. True False
True, theory X leaders tend to assume that people are lazy and that they do not want to work hard.
Raina dislikes her job but has difficulty expressing her problems to her supervisor or even to her family. Which of the following behavior patterns best describes Raina? Type A Type D Type C Type B
Type D
Which of the following is an individual-level influence? bench marks for measuring company efficiency a worker's optimistic outlook bonuses paid for good attendance team-building exercises
a worker's optimistic outlook
If a person is an expert in a given field, which aspect of employability is shown by that expertise? ability to adapt able to do the job rewarding to deal with willing to work hard
able to do the job
Agnes has great respect for her company president and is devoted to the other employees in her company. Which type of commitment best describes Agnes' loyalty to her company? continuance affective normative virtue
affective
Danilo has noticed that his feelings often change to match the feelings being expressed by others in his workplace. Danilo's feelings are being influenced by ______. positive state affect negative state affect affective climate broaden-and-build model
affective climate
Tyrone enjoys spending time talking to coworkers in casual settings. Because of this, he volunteers to help organize the annual holiday party. Volunteering to organize the holiday party exemplifies the ______ component of attitude. affective decisional cognitive behavioral
behavioral
A person's level of the four Cs is a good indicator of ______. voice job involvement career adaptability loyalty
career adaptability
LaRhonda has been working as a graphic designer for the past 30 years and has seen drastic changes in the tools and technology required to do her job. LaRhonda has managed to navigate these changes successfully and continues to do well. We would say that LaRhonda is strong in ______. job commitment loyalty career adaptability job involvement
career adaptability
The company president was frustrated because nearly all aspects of employee performance were rated 3 out of 5. No one was given excellent or unsatisfactory ratings. The president was frustrated with which of the following? cultural insensitivity perceptual errors halo effect central tendency error
central tendency error
Elon regularly threatens to suspend salespeople who do not make their quotas. Almost everyone on his team has multiple disciplinary reports. Which of the following best describes the type of power that Elon frequently uses? reward power legitimate power coercive power personal power
coercive power
Chanel is confident in her ability to impress potential clients and win their business. Which of these aspects of psychological empowerment is Chanel displaying? impact self-determination competence meaning
competence
If employees rate a manager highly, which of these concepts is most relevant to that rating? self-determination competence meaning impact
competence
Alex always arrives to work early, has a perfectly organized desk, and has never been late to a meeting. Alex is likely high in which of these Big Five traits? agreeableness extraversion conscientiousness neuroticism
conscientiousness
Serena is a bookkeeper. She loves that her job requires her to organize numbers and process detailed expense reports according to processes created by her manager. She likely falls into which of the RIASEC model personality types? social artistic enterprising conventional
conventional
An employee is concerned with making friends and relationships with coworkers but is not especially concerned with the work itself. Which job involvement title best fits this person? lone wolf corporate citizen apathetic institutional star
corporate citizen
Which of the following is defined as the tendency to generate or recognize ideas that may be useful in solving problems, communicating with others, and entertaining ourselves and others? expertise creative problem solving intrinsic motivation flow
creative problem solving
Dominic works as a professional mediator who helps settle disputes between companies. Which role best fits Dominic's work? negotiator disturbance handler entrepreneur resource allocator
disturbance handler
Mercy is confident that she will do well on her mathematics final. She has studied hard, and mathematics is her best subject. She is less confident about her final in art appreciation. She has found the concepts difficult and the teacher hard to understand. Mercy's confidence about mathematics is an example of which of the following? optimism hope efficacy resiliency
efficacy
Several servers stood in the back of the restaurant complaining about some rowdy tables. Soon the line cook was swearing about mixed-up orders and the dishwashers were slamming dirty dishes into the machine. This is an example of ______. emotional intelligence emotional division of labor affect relabeling emotional contagion
emotional contagion
In order to soothe an anxious patient, the nurse was careful to have a calm and relaxed expression. Since she actually felt very tired and anxious herself, this action likely caused ______. deep acting faux acting emotional labor emotional dissonance
emotional dissonance
Despite the fact that Leroy's assistant Carl doesn't say anything, he can tell he is angry by the way he moves around the office. Leroy's ability to recognize affect with subtle cues is dependent on his skill in ______. emotional contagion emotional division of labor affect spin emotional intelligence
emotional intelligence
Since getting a new manager, the department had fewer complaints to Human Resources. Employees report feeling more focused on their work, and less sick leave is taken. It seems that the new manager is encouraging ______. organizational citizenship behavior employees to thrive prosocial motivation employee withdrawal
employees to thrive
Carmen offers to work all holidays and long weekends so that her coworkers can spend time with their families. Because of this, her boss and coworkers see her as a dedicated employee who is trying to do the best for her coworkers. Which of the following impression management techniques is Carmen using? exemplification intimidation self-promotion supplication
exemplification
An employee quits their job because they are unhappy with management. Which of the following best describes this active and destructive response? neglect exit voice loyalty
exit
Mateo is able to quickly adapt to his changing job environment. He is rarely indecisive. Which benefit of relying on intuition is Mateo showing? promotion of decisions compatible with company culture improvement of the decision in some way facilitation of personal development expedited decision making
expedited decision making
As Aretta has become more confident in her organizational role, she has been relying on intuition more to make use of her personal experiences and encourage creative thinking among subordinates. Which benefit of intuition is Aretta making use of? expedited decision making promotion of decisions compatible with company culture facilitation of personal development improvement of the decision in some way
facilitation of personal development
LaShana tends to be practical and make decisions based on reason and logic. In contrast, Donald tends to put more emphasis on emotions instead of facts. According to the MBTI, LaShana focuses more on thinking, while Donald focuses more on ______. intuition perceiving feeling judging
feeling
Rating employees in comparison to each other is known as which of the following? viaPeople BARS forced-ranking 360-degree performance appraisal
forced-ranking
According to the circumplex model of group affective climate, how would a person who is enthusiastic be categorized? low arousal; high pleasantness low arousal; low pleasantness high arousal; low pleasantness high arousal; high pleasantness
high arousal; high pleasantness
Despite an engineer's concerns about the safety of O-rings, leaders at NASA pushed forward with the launch of the space shuttle Challenger because of previous successes. The Challenger exploded, killing the entire crew. Which type of decision trap best fits the decision to push forward? escalation of commitment hindsight bias hubris I-knew-it-all-along effect
hubris
The character Sherlock Holmes developed his phenomenal memory through use of a memory palace, meaning that he visualized each new fact as residing in a room in the imaginary palace. Use of the memory palace is which type of memory technique? mnemonic device rehearsal imaging coding
imaging
Jada has joined a new work team. She frequently goes beyond basic work requirements, working late hours and helping other team members with their assignments. According to the LMX model, Jada will likely soon be assigned to which group by her team leader? in-group maintainer top performer out-group
in-group
A mentor is dismissive and rude to his protégé. How would you classify this level of influence? team organizational industry individual
individual
A researcher hypothesizes that "A person with a resilient personality will be more willing to take risks in the workplace." This reflects a(n) ______ level of organizational behavior research. group organization industry individual
individual
Emma watched a cartoon that was interspersed with advertisements for a new teddy bear. After the cartoon was finished, Emma ran to ask her mom for the new teddy bear. Which of the following best describes the effect of the advertisement on Emma's behavior? informing entertaining power influence
influence
Imani keeps spreadsheets for each employee which detail which tasks they should be working on currently. She also keeps a list of weekly goals posted on a large white board in the office entrance. Imani's behaviors would be considered ______. initiating structure behavioral flexibility consideration enhancing understanding
initiating structure
Stephen assumes that his business success is purely because of his intelligence and good work ethic and has nothing to do with luck or his family's connections in the community. Which type of attribution is Stephen making? external personal internal relational
internal
Carlos keeps his employees in line through fear. He frequently yells at his assistant and threatens to demote or fire those who question him. Which of the following impression management techniques is Carlos using? supplication intimidation self-promotion exemplification
intimidation
Abigail was very upset with her manager, so she decided to skip her next shift. This action most exemplifies that Abigail ______. is thriving has a high level of prosocial motivation is withdrawing has a high level of organizational commitment
is withdrawing
Which type of trust is related to how easy it is to anticipate the actions of another person? calculus-based trust stable trust knowledge-based trust identification-based trust
knowledge-based trust
If someone does you a favor, you are likely to want to pay them back. Which of the following best explains this impulse? personal appeal law of reciprocity collaboration influence without authority
law of reciprocity
Someone who encourages others toward a shared viewpoint of the organization's direction would be filling the ______ role. leadership followership managerial leadership management
leadership
Power based in the hierarchical nature of the workplace best describes which of the following? legitimate power reward power personal power coercive power
legitimate power
When Dr. Torres makes requests of her students and lab assistants, she expects that they will be followed because of her position as a professor and head researcher. Dr. Torres is relying on which of the following? personal power reward power coercive power legitimate power
legitimate power
Which of the following is the primary force behind psychological empowerment? competence self-determination meaning impact
meaning
Diamond seems to know people wherever she goes. She makes friends in church, in school, at work, and in her neighborhood. At which political skill does Diamond excel? apparent sincerity interpersonal influence networking ability social astuteness
networking ability
If an employer lets workers choose how they would like to be rewarded for excellent work, which of the following tactics for increasing perceived organizational support is being used? train subordinates to be supportive offer individualized benefits be fair and equitable set achievable goals
offer individualized benefits
A researcher hypothesizes that "A negative corporate culture will decrease all employees' well-being." What level of organizational behavior research does this align with? individual organization economy group
organization
Which term describes a multidisciplinary research area that draws from psychology, anthropology, communication, and sociology? the Hawthorne effect organizational behavior scientific management system conflict
organizational behavior
Mario works in a business that is run from the top down with little room for input. The employee handbook is vague, and there are no clear consequences for bullying or other types of harassment. What type of influence is contributing to Mario's perceptions of organizational politics? work influence personal influence organizational influence environmental influence
organizational influence
Cameron hasn't eaten for 2 days. His stomach is growling; his head hurts, and he has difficulty concentrating. According to Maslow, Cameron is not fulfilling which level of needs? physiological esteem safety social
physiological
Yael's company regularly asks for feedback from the employees when crafting new policies and procedures. If people disagree with a reprimand, they are able to ask for an appeal. The company takes great effort to make procedures transparent and to treat all employees fairly. Yael's company is clearly concerned with which of the following? interpersonal justice informational justice distributive justice procedural justice
procedural justice
Which of the following is considered an indicator of employee well-being? immersion in job task opportunities for advancement salary range psychosomatic health complaints
psychosomatic health complaints
Anthony is driving when a radio contest is announced. He says the radio station number over and over to himself until he can pull over and phone in his contest entry. Anthony's method of remembering the phone number is which memory technique? imaging mnemonics rehearsal coding
rehearsal
An organization's budget manager is in charge of deciding how funding will be distributed for salaries, new equipment, and be held in a "rainy day" fund. Because she controls how the funds are distributed, which role best describes her job within the company? entrepreneur disturbance handler negotiator resource allocator
resource allocator
An organizational researcher is seeking to demonstrate a clear cause and effect between company bonuses and employee attitudes. As a first step, the researcher conducts a systematic review of published experiments and studies on the topic. What type of information is the researcher seeking out? organizational values and stakeholders' concerns scientific evidence organizational evidence experiential evidence
scientific evidence
Researchers at Texas A&M reviewed experimental research on fundraising. Which type of evidence-based information is this? organizational evidence scientific evidence stakeholder concerns experiential evidence
scientific evidence
Whenever Andre practices a presentation, he always has his assistants watch and take notes to give him a better idea of whether or not he is communicating effectively. Which aspect of authentic leadership is demonstrated in this example? self-awareness relational transparency internalized moral perspective balanced processing
self-awareness
Carmen easily reads the emotional responses of her supervisors and is quickly promoted within the company because of her responsiveness. Which personality trait best describes Carmen's ability to read and respond to others? risk-taking self-monitoring narcissism resilience
self-monitoring
Deja focuses on the needs of her team above her own. Her emphasis is on helping her followers succeed and is behaving in morally correct ways. Which type of leadership best describes Deja's leadership approach? authentic leadership ethical leadership servant leadership humble leadership
servant leadership
Helpers are those who like to help people. They are compassionate and concerned with the welfare of others. Helpers fall into which of the RIASEC model personality types? artistic social conventional enterprising
social
Maya asks for her manager to do more to help with difficult customers. Which aspect of perceived organizational support is Maya requesting? organizational rewards favorable job conditions supervisor support fairness
supervisor support
Akira takes special care to be kind and warm to his employees. He remembers their birthdays and work anniversaries and always has time to talk about their worries and concerns. Akira's behaviors are best described as ______. participative leadership achievement-oriented leadership directive leadership supportive leadership
supportive leadership
A supervisor gives followers the freedom to organize their work projects and set their own goals. This is called which of the following? vertical job loading work redesign horizonal job loading job rotation
vertical job loading
A worker writes a complaint about the structure and frequency of meetings and puts it in the suggestion box. Which term best describes this active and constructive response? neglect exit voice loyalty
voice
Latreace feels like she has no opportunity for promotion. She does not trust the management team and feels like she is not given appropriate levels of responsibility for her skill level. Which type of influence is contributing to Latreace's perceptions of organizational politics? personal influence work influence environmental influence organizational influence
work influence
