MAN 3025 Chapter 1

Mintzberg characterized managers' interaction with people both inside and outside their work units as their _____ roles.

interpersonal

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

verbal; written

A for-profit organization is one that is formed for the purpose of

making money by offering products or services.

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

false

A ______ organization's purpose is to make money by offering products or services.

for-profit

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

Employees who have the ability to work well with others to get things done are said to have _____ skills.

human

Managers need technical skills, which are defined as the

job-specific knowledge necessary to perform well in a specialized field.

Functional managers are responsible for

just one organizational activity.

Planning, organizing, leading, and controlling represent the four __________.

management functions

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

A _____ is an experienced person who provides guidance to someone new to the workplace.

mentor

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

Arranging tasks, people, and other resources to accomplish the work is known as the _____ function of management.

organizing

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

What are two potential rewards of being an exceptional manager? (Select 2 answer choices)

The ability to earn more than most workers Fringe benefits, such as a large office or stock options

True or false: The ability to take risks is a key to career growth.

True

The organizing function of management is characterized by

arranging tasks, people, and other resources to accomplish the work.

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

Top managers' responsibilities include:

being alert for long-run problems and opportunities. devising strategies for dealing with long-run opportunities and problems. paying close attention to the organization's external environment.

The planning function of management is characterized by

setting goals and deciding how to achieve them.

Which of these are considered rewards of practicing management?

Becoming a mentor and helping others Experiencing a feeling of accomplishment along with your employees Building a catalog of successful products or services Magnifying your range and stretching your abilities

In order to manage for information technology, companies rely on e-commerce, which is defined as the

buying and selling of goods or services over computer networks.

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _____ skills.

conceptual

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

Managers who are responsible for just one organizational activity are known as ______ managers.

functional

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

The function of leading in management is defined as

motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

Meaningfulness is associated with _____ rather than _____.

giving; taking

Which managerial roles were identified by Mintzberg as interpersonal roles?

Figurehead Liaison Leader

_________ means that the nature of business around the world is becoming increasingly interconnected.

Globalization

To maintain a competitive advantage, an organization must stay ahead of its competitors in which of the following areas?

Innovation Quality Efficiency Customer responsiveness

Managers need human skills, which are defined as the

ability to work well in cooperation with other people to get things done.

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

Which three racial or ethnic groups in the United States are expected to increase in terms of the percentage of the population over the next few decades? (Select all that apply.)

African Americans Asians Hispanics

According to Mintzberg's findings, which statement regarding a manager's communication is true?

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

The four management functions are

Organizing Leading Planning Controlling

Which of the following statements is true about the financial rewards of being a manager?

Some middle-level managers make more than $100,000 a year.

What are primary skills that companies seek in top managers? (Select all that apply.)

The ability to communicate A high level of energy The ability to motivate and engage others

Which of the following represents an ethical challenge?

Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere.

Managers need conceptual skills, which are defined as the

ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of managing for _____.

sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

sustainability

The types of job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

Managers have a multiplier effect in organizations, which means that

their influence goes far beyond the results that one person could achieve acting alone.

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

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