MAN 4046

The most effective teams and organizations have a clear vision of what they want to accomplish. T/F?

T

Unfortunately, some groups, like some people, never mature. T/F?

T

Work groups function better in organizations that establish clearly defined team work areas. T/F?

T

Conscientious team members are good to have because they are:

Task and goal-focused

Creativity can be difficult to define and even more difficult to facilitate. T?F?

True

Cross-functional groups exemplify the use of diverse skill sets and education in a team setting. T?F?

True

Extrinsic rewards can hurt creativity. T/F

True

Systems thinking encourages group members to resist reductionist views of problem solving in order to avoid short-sighted solutions and unintended consequences. T?F?

True

Research suggests that virtual teams often outperform face-to-face teams. T?F

F

Role assignments tend to be based on matching member competencies with goal and task requirements. T/F?

F

Salespeople who work independently, are paid for individual sales, and meet once a month to discuss team performance would represent an example of a functioning team. T/F?

F

Cultural differences can be an asset to teams if members are lacking cultural sensitivity. T/F

False

Dependency statements do not show an inclination to conform to the dominant mood of the group. T?F

False

Divergent thinking suggests there is only one "right way" to go about a given task. T/F

False

Task complexity generally decreases as more subordinate tasks are defined and coordinated. T/F

False

Time pressures help increase group creativity. T?F

False

Virtual teams face less conflict than face-to-face teams. T/F

False

Most of the literature on virtual teams suggests:

Getting the team together face-to-face at the start of the project

The lack of conflict in a team can be a sign of a problem because:

Members may be agreeing with each other just to avoid conflict.

Which of these is NOT a characteristic of concerns for safety and inclusion?

Members want to impress the leader.

Which social influence has the most impact on an individual's creativity during adolescence and young adulthood?

Mentors

Group is a more inclusive term than team. T?F?

T

Interdependence is important because in successful teams some tasks require that members work together as a unit and in subgroups. T/F?

T

Quality circles are a type of team found in Japan. T/F

T

"I bet I failed the test. I am probably going to fail the course and flunk out of college". This quote is an example of:

catastrophizing

To foster creativity, organizations must develop

climates that nurture and support creative teams

Process mapping" leads to _____ for problem-solving teams.

construction of a shared mental model

Diversity enhances what aspect of a group?

divergent thinking.

Group members must like each other and socialize outside of work in order for their group to achieve success. T/F?

F

Groups that ultimately succeed do not have periods that are stressful and unpleasant. T/F?

F

Human Resources professionals offer an unfavorable dissenting opinion about virtual teams as they believe face-to-face encounters are essential to business communications. T/F?

F

If teams become uncertain about goal achievement there are positive repercussions. T/F?

F

In a study of 700 workgroups, whose members had been working together for at least six months, 72% of those groups were capable of contributing to their organization's goals while 28% were not. T/F?

F

Which of the following is not one of the five practices of exemplary leaders?

Lead a game of "Heads Up"

In productive teams the leader's style rarely changes as they expected to maintain a high level of consistency. T/F?

F

It is okay to be afraid to ask questions out of fear of being perceived as incompetent or naive, T/F?

F

Leader prominence is more necessary at later stages of development because goals are closer to being achieved. T/F?

F

Leaders must be special people with a tremendous amount of skill in order to be effective. T/F?

F

Leaders should never assume the role of an expert member. T/F?

F

Members of work teams that are successful spend little time discussing goals and tasks. They believe it is better to "roll up your sleeves" and get to work. T/F?

F

More research has been done on follower members than leaders. T/F?

F

Multi-rater evaluations should not be used in educational settings. T?F

F

One of the characteristics of high performance teams is that task-related deviance is not tolerated. T/F?

F

Reknowned organization consultant Edgar Schein believed that the concept of teamwork is consistent with the emphasis in the U.S. on individualism and personal responsibility. T/F?

F

Research suggests all groups develop in sequential, discrete stages. T/F

F

Research suggests that most skills learned in training are transferred to the work environment. T/F

F

Since there is a distinct "universality" to management it is not necessary for leaders to adjust or adapt their style to facilitate group progress. T/F?

F

Successful teams need structure and, therefore, quantity of participants and clearly defined hierarchy contribute to improved outcomes. T/F?

F

Team leaders are expected to maintain the same leadership style throughout all phases of group development. T/F?

F

Teams that operate in strict, hierarchical social systems, organizations, or cultures will have their structure defined from the bottom up T/F

F

The International Space Station is an example of international competition creating innovative solutions and new technology to tackle human problems. T?F?

F

The assemble line is an example of the collaborative nature of work.T/F?

F

The best leadership style to adopt during Stage 2 of group development is to be very directive and exude confidence. T/F?

F

The presence of subgroups can only have a negative impact. T/F?

F

The reasoning behind having clear goals in a group is predicated on the belief that the group needs to understand who should do what? T/F?

F

The use of teams to perform work has a long history, but during the past few decades organizational teamwork has NOT changed at all. T/F?

F

There is a clear way of measuring teamwork success. T/F?

F

Upon first joining a group you should become upset when subgroups or coalitions emerge. T/F?

F

Virtual teams are groups whose members and leaders work together face-to-face very often. T/F?

F

Virtual teams are groups whose members are domiciled collectively and work together face-to-face on a regular basis. T/F?

F

You should accept every leadership assignment that is offered to you. T/F

F

What is a practical strategy that a manager can use to work with members who are defensive in response to criticism and feedback?

Facilitate discussion on how project outcomes might be improved.

A majority vote (known as the democratic method) decision rule leads to getting the greatest number of people involved in the decision-making process. T?F?

False

Compromise is typically the best way to resolve conflict. T?F

False

Creative people are knowledgeable and are typically uncomfortable with ambiguity. T?F?

False

Effective work teams have norms that support high-quality performance and a level of group cohesiveness that does not provide social support for members T/F

False

Groups will tend to adopt a more centralized structure the more complex the task becomes. T?F?

False

Non-visible diversity includes age, race, and religion. T?F?

False

Originality is the ability to develop ideas by generating details and depth. T/F

False

Psychological differences are the differences between training, work experiences, education, knowledge, and skill. T?F?

False

Reciprocal interdependence requires the lowest level of interaction among members as they work independently. T/F

False

Since team members are dispersed, there is no need for leadership on virtual teams. T?F?

False

The importance of diversity in organizations is decreasing due to the use of telecommuting and virtual teams. T/F

False

Sally attempts to delegate work to Travis for a group project in their class on organizational theory, but Travis says, "I am coming off a really hard week, and if someone else can do it, then I need some time off." Travis has just made a:

Flight Statement

What is the correct order of Tuckman's stages of group development?

Forming, Storming, Norming, Performing, Adjourning

If you are a member of a subgroup you should always

KEEP YOUR COMMITTMENTS

Distributing minutes of a meeting helps:

Keep members accountable for assigned tasks

Taking the time to pause for a brief progress evaluation during the course of a group meeting is known as:

PROCESS CHECK

Alice just finished her first day on the job, and Cindy, the woman in the cubicle next to her says, "Some of us are going to try a new Thai place on Main street if you want to come!" Cindy's statement is an example of a:

Pairing statement

Generally speaking, what is the most significant social influence on the development of creativity?

Parents

At what stage of group development might you find yourself when a leader asks a question yet no one responds?

Stage 1

Diane's team is starting to experience tension and conflict and the members are starting to question her leadership. The team is most likely in which stage of group development?

Storming

Collaboration is the best way to complete tasks. T/F?

T

Competent people are more committed when they have some influence over their own goals and strategies. T?F?

T

Creativity and relevant skills provide the appropriate cognitive skills that encourage creativity and knowledge about creative techniques. T/F

T

Creativity techniques are approaches to help people play with ideas and view problems from alternative perspectives. T/F

T

Cross-functional teams are a type of diverse team used to deal with complex issue requiring a variety of skills. T/F

T

Diversity in work teams can increase productivity due to the benefit of multiple perspectives and skill sets. T?F?

T

During the third stage of group development leaders are as prominent as they were during earlier stages. T/F

T

During the third stage of group development, members work to solidify positive relationships with each other. T/F?

T

Emotionally intelligent teams have fewer conflicts. T/F

T

Encouraging the heart is a characteristic of exemplary leaders. T/F

T

Establishing openness norms is one of the rules for constructive controversy. T?F?

T

Goals provide direction for the group but are different from mission (which is broader) and from strategies (which are narrower). T?F?

T

Group culture is a set of shared perceptions or assumptions about values, norms, and goals. T/F

T

Group goals are defined as "a desirable state of affairs members intend to bring about through combined efforts." T/F

T

Groups need sufficient autonomy to do their work. T/F?

T

Groups that receive consistent and regular feedback are more successful than teams that otherwise do not have as much guidance and direction. T/F?

T

Groups that receive too much help form a dependency on experts and the ongoing dependency reduces the chance that they will learn to be effective. T/F?

T

Groups that successfully move through the developmental sequence do so in part by changing the relationship between members and the leader. T/F?

T

Highly cohesive groups avoid conflict and, instead, encourage conformity. T?F?

T

If a group member was told that management places a greater emphasis on safety than on achieving successful outcomes, that group member would more than likely not put forth their best effort. T/F?

T

It is possible to resolve a conflict so that all feel like winners. T?F

T

Leaders are central to the creation and redirection of group cultures. T/F

T

On a psychological level, task conflict is necessary for the establishment of a safe environment. T/F?

T

One way to combat gender inequality is to have at least one-fifth of team members consist of women. T/F

T

Optimal diversity levels are attained when the diversity subgroup comprises between 11% and 30% of the total work group. T?F

T

Project management tools help teams stay on track and make progress, no matter how large or complex the project might be. T?F?

T

Research has found that groups experience periods of dependency, conflict, trust and structuring, work, and disengagement T/F?

T

Research indicates that most approaches to team building training have little or no effect on team success. T/F?

T

Role clarification begins during Stage Two of group development. T/F?

T

Social identity theory states that a person's sense of self-worth is connected to the groups to which he or she belongs T/F?

T

Specific goals emerge from the mission or purpose of a group. T?F?

T

Team performance is strongly related to work distribution among members. T?F?

T

Team potency is the perception that a team is capable of successfully performing across various tasks. T/F

T

The Delphi and Ringi techniques use only written information. T?F

T

The hallmark of a mature team occurs when members are able to form subgroups to get work done T/F?

T

The key to using data effectively is first to identify factors that represent a positive connection to positive outcomes or team success. T?F?

T

The leadership role is vital to the creation and maintenance of an effective team T/F?

T

The more mature a group, the greater the likelihood that they become more productive. T/F?

T

The number of face-to-face teams is becoming smaller and the number of virtual teams working in business, healthcare, education, manufacturing and other enterprises is increasing. T/F?

T

The purpose of Stage 1 is to create a sense of belonging and the beginning of predictable patterns of interaction. T/F?

T

There is always a social context for a project or problem. T?F?

T

What appear to be personality conflicts are often really the results of other factors in the group that can be addressed, such as goal confusion and role assignments.T/F?

T

When a group becomes a team, work does not feel like a chore. Members feel involved, committed, and valued. Time flies, work flows, and people help each other to meet goals and deadlines. T/F?

T

When a group is faced with a complicated set of goals and tasks, it takes people some time to examine those goals and tasks thoroughly. T/F?

T

When attempting to manage feelings, you should remain neutral and understand the feelings rather than evaluate them. T/F?

T

While e-mail and teleconferencing are valuable tools, groups do better when they have regular face-to-face meetings becasue proximity makes communication easier and allows work to progress faster. T/F?

T

Women and minorities are typically assigned the less influential roles in groups and teams T/F?

T

As the team leader, Janice used meeting agendas and made sure each member knew what was expected of them. In addition, she created a list of all the major tasks for the project and assigned roles to each of her team members. What aspect of creating an ideal team climate best describes Janice's actions?

Task Orientation

The main criteria used to measure team success are:

Task completion, social relations, and individual benefit.

The transactional model of communication suggests that:

Team members send and receive messages.

Normative decision making is based on the assumption that:

The best type of decision making depends on the nature of the problem.

Competition is useful for teams when:

The competition is with teams from other organizations.

Which of the following would be classified as a team?

none of the above

Creativity is the process by which

original and useful ideas are produced.

The mission statement, task design and reward systems are all set up during the _______________________ stage of virtual team develeopment.

preparation

The use of demands, threats, or persistent reminders is an example of:

pressure

Which of the following is NOT a key progression in effective problem solving?

problem generation

Studies on teamwork originated in the field of

psycology

Asking team members to analyze their work situations and identify what other people could do to improve their effectiveness is part of the _______type of team-building program.

role clarification

During Stage Three of Group Development, commonly referred to as Trust and Structure, a group can be identified as

seeking goal clarity and consensus increase

The most effective teams are committed to a(n)_

shared vision.

Which technology provides voice, video, screen sharing, instant messaging, and direct file transfers?

skype

Work groups and teams function better in an organizational culture that

supports innovation

360-degree feedback includes input from:

team members, customers, and supervisors.

Group decisions are superior to individual decisions when

the group contains heterogeneous members with complementary skills.

Which of the following is true with respect to virtual teams and face-to-face teams?

Virtual teams are more diverse

In the process of building positive relationships among group members, which of the following possibilities may occur?

Voluntary conformity with group norms increases.

Organizational subcultures are created:

by mergers and acquisitions.

In a laboratory study, recipients of an email message that contained grammatical errors assumed the sender lacked:

conscientiousness.

The most effective reward system for a team is to make it completely team-based and not reward individual performance. T?F?

f

Compared to a traditional manager, a team leader:

facilitates rather than controls the behavior of group members.

Which of the following terms was created by the psychologist Kurt Lewin?

group dynamics

All decisions are made better by groups. T?F

F

The "babble effect" is related to:

group selection of a leader.

Which is not a condition for team success?

task goals.

Shortly after a team enters a competition, the team:

Experiences an increase in group spirit

What size groups have been found to be most effective?

3-6

What is the most effective group size?

4-8

A team that spends more of its time talking about information that members already believe or agree upon is committing:

A confirmation bias

It's almost the end of the semester and Ariel's team is putting the final touches on its project. Throughout the semester, they have shown a strong sense of team identity by wearing matching team t-shirts to each meeting, recognizing small victories, and giving each member an important role in the group. These are all demonstrations of what?

A strong team culture

Compared to Japanese companies, decisions made by U.S. companies:

ARE quicker

Stage Two of Group Development, Counterdependency and Fighting, the group's task at this stage is to

All of the above

What are the characteristics of creative people?

All of the above

.Which of the four social styles is described as friendly, dependable, cooperative, feeling oriented, and loyal?

Amiable

Which of the following is not a level of commitment?

Apathy.

Define fundamental attribution error.

Attribution of people's actions to their personality traits without taking other factors into account.

Publishing the group's goals, and having a standard against which individual performance can be measured, helps to prevent which of the five dysfunctions of a team?

Avoidance of accountability.

A low level of assertiveness combined with a low level of cooperativeness generates what conflict style?

Avoiding

The coach of the club hockey team at your university initially started off with a highly directive leadership style; when the team pushed back, he allowed them to take some control of the team. What part of the managing paradox is this an example of?

Balancing authority and autonomy

Which of the following is NOT a characteristic of an effective leader?

Be autonomous and not in need os assistance.

By the 1990s, research on teamwork:

Became multi-disciplinary

The overall goal of group development is to create an organized unit capable of working effectively and productively to achieve specific ends. The first step to achieving that goal is to create a sense of

Belonging

defines a high level of directiveness and encouragement.

Coaching.

Excellent teams foster support and discourage confrontation. T?F?

F

Al works in a wealth management firm in Boston. He has a really good idea to pitch to his boss. He knows that the boss really values Jeff's input, so if he can get Jeff to support his pitch, there is a good chance the boss will go through with the idea. This is an example of which influence tactic?

Coalition

How does the individualism/collectivism dimension of culture affect team work?

Collectivists are easier to organize into teams

As a consultant, you have been assigned to a team that has failed to come together as a single unit. Which of the following could be reasonably recommended to increase team cohesion?

Competition

Sara's study group has decided to divide a series of business cases and present them to each other to prepare for an upcoming exam. She was not able to make it to the planning meeting and does not have strong opinions about the best way to prepare but told her teammates that she is willing to do whatever they want her to do. Sara's level of commitment is:

Compliant

Harold is the "guy who knows a guy." Whenever the team proposes to bring in a contractor or use outside help, Harold always comes through with a contact. Harold is a:

Connector

Toyota was the standard of the auto industry for years because of their shared philosophy of kaizen, which is a philosophy of

Continuous improvement

Someone who is concerned with both personal success and group success is called a(n):

Cooperator

Which of the following can help someone elevate their status in a group?

Diplomatically resist accepting an inappropriate role assignment or status.

___ is the ability to solve emotional problems.

Emotional intelligence

Ellie likes to trade stories about the weekend with her coworkers whenever she goes on lunch break. Ellie is:

Emotive

The process of giving employees power and control over their work is called:

Empowerment

Zoe is leading a sales team for a jewelry company. The group has attempted to open more stores in shopping malls, but what few stores they have opened have not been very profitable. Zoe decides to request a larger budget to pursue more space in shopping malls. Zoe is demonstrating:

Escalation of commitment

BioCorp, a local pharmaceutical company, has been losing market share and needs to create a strategic plan for growth so the CEO convened a team with directors from each department in the company to address this issue. Due to the ambiguity of the assignment, many team members did not understand exactly what was being asked of them. According to the textbook, which important step in the launch of a new group did not happen?

Establishing a vision and purpose

Teams are often created to solve problems. The best teams use empirical data to guide their work. Which of the following steps of the DAPEE project management model are most dependent on good empirical data to be successful?

Evaluate the results and analyze the problem.

In the DAPEE Model of Project Management, which of the following directly follows "Plan to solution of strategy?"

Execute the plan.

Joan assembled a team of diverse individuals in order to create a marketing campaign. She understood the value of diversity and assumed they would work well together. At the first meeting, they jumped right into business and immediately started talking strategy. The campaign turned out to be a failure because little would get done during these meetings. What should Joan have done at the first meeting to maximize the opportunity for success?

Explain why she chose the individual members of the team.

According to the Levi text, all competition among groups is negative, both internal and external to th egroup. T/F

F

All groups have designated leaders. T/F

F

At the beginning of group formation tasks are clearly defined and work flows smoothly. T/F?

F

Blake and Mouton created the Managerial Grid to graphically represent balance between task and performance. T?F

F

Coalitions can help a group to see another point of view but it rarely turns out to be the right one because they are often misinformed. T/F?

F

Conflicts only occur after the formation of a group. T/F

F

During Stage 3 of group development is when leaders should demand more participation in running the group and allow the group to gain a sense of empowerment. T/F?

F

Effective leaders do not expect challenges to their authority T/F?

F

Which statement is true regarding diversity?

Gender diversity works best when female executives are present in the organization.

Which type of team-building program is designed to clarify the purpose of the team?

Goal-setting

The most important factor for developing group cohesion is:

Good communication

What is the most promising type of intervention?

Group goal setting.

Which of these is a characteristic of a group that is disintegrating

Group members stop attending meetings or participating in group-related activities.

The major conclusion from the Asch studies was:

Groups have a significant influence over individual members.

The use of an outside mediator to intervene in conflict resolution:

Helps control communications to ensure courtesy and respectful expression of views

______________ occur(s) when individual team members have unspoken goals that conflict with the team goals.

Hidden agendas

The conflict between individual and group goals can lead to:

Hidden agendas that disrupt the group's performance

What do groups need that is accurate and frequent about their performance so they can learn to help themselves?

Honest and frequent feedback.

A good brainstorming session:

Is initially measured by the quantity of ideas and not the quality.

An important distinction to make for team learning is that:

Identifying mistakes is different from placing blame

Maria and her team created a GANTT chart so that each member had clear tasks and responsibilities. Which strategy of improving team performance is her team utilizing?

Improving project coordination

What factor enhances team empowerment?

Including managers in creating the programs

Focusing on teamwork and commitment will optimize:

Individual and collective performance

have more positive attitudes toward virtual teams than

Individualists; collectivists.

Dan takes his boss out for a round on him after work. At the bar, Dan brings up how hard he has worked the past six months and respectfully asks the boss about the possibility of a promotion. The following scenario is an example of which of the following influence tactics?

Ingratiation

Stephanie's team is frustrated by the grade that they received on their project. As they discuss this afterward, a frustrated team member exclaims, "I don't see how Aaron's project did better than ours. Our project was clearly better than his. Honestly, I thought we had the best project. I think the graders just got sucked into Aaron's flashy presentation." This statement is an example of:

Ingroup/Outgroup bias

James has an overly optimistic view of his own fraternity and is very critical and demeaning toward other fraternities. What is he most likely experiencing?

Ingroup/outgroup bias

Jesse is the new hire at a consulting company in Boston. She was hired straight out of college, and is unsure of exactly what the environment of the firm is like. She has previous internships under her belt, but being in a full-time salary position just feels different. She uses her breaks to observe group interactions and ask employees about the do's and don'ts of the workplace. She is discovering group norms through:

Initial group patterns

Which of the following characteristics is NOT evident on high performance teams?

Interpersonal attraction among members is low.

Groups often experience conflict. About 40% of the time, it stems from:

Interpersonal problems

At Google, employees are often given a large portion of the day to work independently on any projects that they choose. What character trait is Google trying to encourage in its employees?

Intrinsic Motivation

Kelsey has just been promoted to Senior Manager of Marketing for the Atlanta branch of a successful retail company. Her newly acquired position could be best described as:

Legitimate Power

Robert is feeling overwhelmed and believes the team's workload is too much to handle. As Robert's team leader what should you do?

Maintain expectations of success and review the plans to divide the workload.

The goals of Stage four of group development include all of the following EXCEPT:

Maintaining low performance in order to save energy for the long haul.

Taylor was elected president of his pledge class and wants to increase group cohesion. Which of the following strategies will be least effective?

Make a presentation to the pledges on the benefits of Greek life.

Social loafing can be reduced in a group by:

Making the task more challenging

Goals should be:

Moderately difficult.

One of the important lessons from the study of group development is:

Most of the productive work occurs at the end of a project.

Will is a high school guy who finally got the courage to ask his crush, Christine, out on a date. The night went really well, and Will felt like he was on top of the world. But when Monday came, Christine did not sit by him at lunch. Will thought, "What did I do? Did she not like the restaurant we went to?" Will has just demonstrated:

Personalization

Dan and his team are creating a marketing campaign for a student organization. Some of the members are working on a video while others are designing a brochure. A third group is creating a social media webpage. All three groups work independently but have the same deadline to complete their work. What type of interdependence is taking place on this team?

Pooled

Which of the following is not a task role?

Process observer.

What are parallel teams of production workers and supervisors who meet to analyze problems and develop solutions to quality problems in the manufacturing process?

Quality Circles

Football defense teams, marching bands, and Broadway plays are examples of:

Reciprocal interdependence.

Which of the following is NOT a stage of group development?

Resolution

You should strive to encourage the process of goal, role and

Responsibility

Which of the following is NOT a function in which an organizational culture encourages high performance?

Rewarding only individual performance

are a set of prescriptions that define the behaviors required of an individual member who occupies a certain position.

Roles

Which of the following is a factor that hurts team problem solving

Rushing to implementing solutions

John is enthusiastic, optimistic, and well-liked by everyone on his team, making him one of the most influential members. According to Malcom Gladwell, author of The Tipping Point, John derives his credibility from being a:

Salesperson

Identity markers are primarily driven by the motive for

Self-enhancement

Ted works at a local soup kitchen on the weekends. Each of the patrons comes in, and Ted's job is to spoon chili into each patron's bowl before they move on to one of the other volunteers to receive the rest of their meal. The soup kitchen is an example of:

Sequential interdependence

Commitment in teams begins with:

Shared vision

Zach was a group leader in a project last semester, and it was very time consuming and taxing on him. This semester he has yet another group project to do. He notices that Nicole is on his team. She was also in his class last semester and he remembers her as very proactive and hard-working. He determines that he will "sit this one out" and delegate most of his work to Nicole. Zach is demonstrating:

Social Loafing

Hawthorne discovered that:

Social factors have an important impact on performance.

Team warm-ups are also referred to as:

Social icebreakers

Grounded in _______, one source of conflict arises from a tendency for members of a team to have conceptions of "us" versus "them."

Social identity theory

A good way to resolve and prevent conflict is to assign a member the role of pointing out potential areas of conflict that are not being addressed in group discussions. T?F?

T

A problem is a dilemma with no apparent solution. T/F

T

As it relates to creativity, groups face many of the same challenges as individuals. T/F

T

Asking for help is a sign of trust. T/F?

T

Which of the following is NOT a norm of high performance teams?

The team expects to complete work quickly and efficiently.

Self-managing teams are different from traditional work groups because:

They make greater use of consensus or democratic decision making.

An awareness of the knowledge, skills, and abilities of individual team members refers to the group's:

Transactive memory

"The Harvard Negotiation Project" bases its approach to conflict resolution on four principles, two of which are separating people from the problem and insisting on objective criteria. T?F

True

A benefit of cross-functional teams is that they focus on customers and larger organizational missions instead of solely voicing the interests of their respective groups. T?F?

True

A low concern for people and production is associated with an impoverished management style. T?F

True

Blaming is a symptom of a negative group pattern. T/F?

True

Creative people are comfortable with ambiguity, and so they are able to create innovative solutions where other people may experience great anxiety at the lack of standards and structure. T?F?

True

Creative people are generally limited to only one area in their creativity. T?F?

True

Differences in education levels can threaten effective collaboration T/F

True

Elaboration is the ability to develop abstract ideas into realistic solutions that can be implemented successfully. T?F?

True

Functionally diverse groups cost more financially than functionally homogeneous groups. T?F?

True

Group membership often requires individuals to surrender some amount of individuality in order to be accepted by membership. T?F

True

Impoverished managers are those who expend minimum effort to get the work done. T?F

True

In order to become a high-performing team, work groups must evaluate themselves regularly and monitor benchmarks that measure team performance T/F

True

Many of the world's most creative geniuses grew up in an environment that both supported and challenged them. T?F

True

Norms not only describe "what is" but also "what should be". T/F

True

Schemas are the internal dictionaries or rule books that are used to interpret incoming data quickly and efficiently. T?F?

True

Seeing competence in a team member is one way by which you can be justified in trusting them. T/F

True

Shared information bias is a common occurrence in teams where member's fear challenged or being challenged in their perspectives. T?F?

True

Team design can be imposed from an external source, or it can emerge organically from within the team itself. T/F

True

Team goals provide a number of valuable functions, but they also can be a source of problems. T/F

True

Teams from risk-taking cultures may be more creative than those from risk-avoidant cultures. T?F

True

The first step in training is to conduct a needs assessment. T/F?

True

The five dysfunctions of a team are: absence of trust; fear of conflict; lack of commitment; avoidance of accountability and inattention to results. T?F

True

The Abilene paradox is an example of:

Unhealthy agreement

In Milgram's (1974) study, participants:

Were more obedient to a physically present authority figure

What is the "babble effect"

When groups likely select the most frequent communicator as their leader.

Which of these is a characteristic of a group that is stagnating?

When the group fails to grow and mature.

I attended at least one out of class assignment for the Great Escaped Room or the Ropes Challenge Course or possibly both.

Yes

A work group becomes a team when

a shared goal has been established.

The secondary effects of a technology:

are the unanticipated social effects.

What style of power uses clear and confident communication with no emotion added to the message?

assertive

According to the situational leadership model, the best leaders move from:

directive to coaching to supportive to delegation.

Effective teams seek to:

engage in task conflict and minimize affective conflict

Organizational rewards such as profit-sharing:

enhance connection to the organization's overall goals and values

Groups are known to _______

have a positive impact on our knowledge base,

Compared to face-to-face teams, virtual teams tend to:

have poorer social relations.

A solution is not credible unless it is

implemented.

A group does not exhibit the strengths of a team when

individuals have a hard time functioning together.

The Behavioral approach to leadership has shown that:

leaders often treat individual members very differently which results in varied levels of member performance.

To earn full credit for this questions, the correct response should be "reward".

reward

The level of uncertainty in the task increases the importance of ________ in the communication method.

richness

Creativity can be defined from the standpoint of all of the following EXCEPT:

solutions

Those from individualistic cultures tend to use _____ as a metaphor for teams.

sports

Research on student groups shows that _____ are reduced in virtual groups.

status differences

The best type of reward program for the members of a work team depends on:

the type of tasks the team performs.

People are more creative when:

they are intrinsically motivated.

Research on the use of self-managing teams in organizations shows that

they are more successful with members who have experience with the task and with teamwork.

Programs to manage diversity problems in organizations show that:

training programs sometimes backfire and increase polarization of attitudes.