MAN 4046
The most effective teams and organizations have a clear vision of what they want to accomplish. T/F?
T
Unfortunately, some groups, like some people, never mature. T/F?
T
Work groups function better in organizations that establish clearly defined team work areas. T/F?
T
Conscientious team members are good to have because they are:
Task and goal-focused
Creativity can be difficult to define and even more difficult to facilitate. T?F?
True
Cross-functional groups exemplify the use of diverse skill sets and education in a team setting. T?F?
True
Extrinsic rewards can hurt creativity. T/F
True
Systems thinking encourages group members to resist reductionist views of problem solving in order to avoid short-sighted solutions and unintended consequences. T?F?
True
Research suggests that virtual teams often outperform face-to-face teams. T?F
F
Role assignments tend to be based on matching member competencies with goal and task requirements. T/F?
F
Salespeople who work independently, are paid for individual sales, and meet once a month to discuss team performance would represent an example of a functioning team. T/F?
F
Cultural differences can be an asset to teams if members are lacking cultural sensitivity. T/F
False
Dependency statements do not show an inclination to conform to the dominant mood of the group. T?F
False
Divergent thinking suggests there is only one "right way" to go about a given task. T/F
False
Task complexity generally decreases as more subordinate tasks are defined and coordinated. T/F
False
Time pressures help increase group creativity. T?F
False
Virtual teams face less conflict than face-to-face teams. T/F
False
Most of the literature on virtual teams suggests:
Getting the team together face-to-face at the start of the project
The lack of conflict in a team can be a sign of a problem because:
Members may be agreeing with each other just to avoid conflict.
Which of these is NOT a characteristic of concerns for safety and inclusion?
Members want to impress the leader.
Which social influence has the most impact on an individual's creativity during adolescence and young adulthood?
Mentors
Group is a more inclusive term than team. T?F?
T
Interdependence is important because in successful teams some tasks require that members work together as a unit and in subgroups. T/F?
T
Quality circles are a type of team found in Japan. T/F
T
"I bet I failed the test. I am probably going to fail the course and flunk out of college". This quote is an example of:
catastrophizing
To foster creativity, organizations must develop
climates that nurture and support creative teams
Process mapping" leads to _____ for problem-solving teams.
construction of a shared mental model
Diversity enhances what aspect of a group?
divergent thinking.
Group members must like each other and socialize outside of work in order for their group to achieve success. T/F?
F
Groups that ultimately succeed do not have periods that are stressful and unpleasant. T/F?
F
Human Resources professionals offer an unfavorable dissenting opinion about virtual teams as they believe face-to-face encounters are essential to business communications. T/F?
F
If teams become uncertain about goal achievement there are positive repercussions. T/F?
F
In a study of 700 workgroups, whose members had been working together for at least six months, 72% of those groups were capable of contributing to their organization's goals while 28% were not. T/F?
F
Which of the following is not one of the five practices of exemplary leaders?
Lead a game of "Heads Up"
In productive teams the leader's style rarely changes as they expected to maintain a high level of consistency. T/F?
F
It is okay to be afraid to ask questions out of fear of being perceived as incompetent or naive, T/F?
F
Leader prominence is more necessary at later stages of development because goals are closer to being achieved. T/F?
F
Leaders must be special people with a tremendous amount of skill in order to be effective. T/F?
F
Leaders should never assume the role of an expert member. T/F?
F
Members of work teams that are successful spend little time discussing goals and tasks. They believe it is better to "roll up your sleeves" and get to work. T/F?
F
More research has been done on follower members than leaders. T/F?
F
Multi-rater evaluations should not be used in educational settings. T?F
F
One of the characteristics of high performance teams is that task-related deviance is not tolerated. T/F?
F
Reknowned organization consultant Edgar Schein believed that the concept of teamwork is consistent with the emphasis in the U.S. on individualism and personal responsibility. T/F?
F
Research suggests all groups develop in sequential, discrete stages. T/F
F
Research suggests that most skills learned in training are transferred to the work environment. T/F
F
Since there is a distinct "universality" to management it is not necessary for leaders to adjust or adapt their style to facilitate group progress. T/F?
F
Successful teams need structure and, therefore, quantity of participants and clearly defined hierarchy contribute to improved outcomes. T/F?
F
Team leaders are expected to maintain the same leadership style throughout all phases of group development. T/F?
F
Teams that operate in strict, hierarchical social systems, organizations, or cultures will have their structure defined from the bottom up T/F
F
The International Space Station is an example of international competition creating innovative solutions and new technology to tackle human problems. T?F?
F
The assemble line is an example of the collaborative nature of work.T/F?
F
The best leadership style to adopt during Stage 2 of group development is to be very directive and exude confidence. T/F?
F
The presence of subgroups can only have a negative impact. T/F?
F
The reasoning behind having clear goals in a group is predicated on the belief that the group needs to understand who should do what? T/F?
F
The use of teams to perform work has a long history, but during the past few decades organizational teamwork has NOT changed at all. T/F?
F
There is a clear way of measuring teamwork success. T/F?
F
Upon first joining a group you should become upset when subgroups or coalitions emerge. T/F?
F
Virtual teams are groups whose members and leaders work together face-to-face very often. T/F?
F
Virtual teams are groups whose members are domiciled collectively and work together face-to-face on a regular basis. T/F?
F
You should accept every leadership assignment that is offered to you. T/F
F
What is a practical strategy that a manager can use to work with members who are defensive in response to criticism and feedback?
Facilitate discussion on how project outcomes might be improved.
A majority vote (known as the democratic method) decision rule leads to getting the greatest number of people involved in the decision-making process. T?F?
False
Compromise is typically the best way to resolve conflict. T?F
False
Creative people are knowledgeable and are typically uncomfortable with ambiguity. T?F?
False
Effective work teams have norms that support high-quality performance and a level of group cohesiveness that does not provide social support for members T/F
False
Groups will tend to adopt a more centralized structure the more complex the task becomes. T?F?
False
Non-visible diversity includes age, race, and religion. T?F?
False
Originality is the ability to develop ideas by generating details and depth. T/F
False
Psychological differences are the differences between training, work experiences, education, knowledge, and skill. T?F?
False
Reciprocal interdependence requires the lowest level of interaction among members as they work independently. T/F
False
Since team members are dispersed, there is no need for leadership on virtual teams. T?F?
False
The importance of diversity in organizations is decreasing due to the use of telecommuting and virtual teams. T/F
False
Sally attempts to delegate work to Travis for a group project in their class on organizational theory, but Travis says, "I am coming off a really hard week, and if someone else can do it, then I need some time off." Travis has just made a:
Flight Statement
What is the correct order of Tuckman's stages of group development?
Forming, Storming, Norming, Performing, Adjourning
If you are a member of a subgroup you should always
KEEP YOUR COMMITTMENTS
Distributing minutes of a meeting helps:
Keep members accountable for assigned tasks
Taking the time to pause for a brief progress evaluation during the course of a group meeting is known as:
PROCESS CHECK
Alice just finished her first day on the job, and Cindy, the woman in the cubicle next to her says, "Some of us are going to try a new Thai place on Main street if you want to come!" Cindy's statement is an example of a:
Pairing statement
Generally speaking, what is the most significant social influence on the development of creativity?
Parents
At what stage of group development might you find yourself when a leader asks a question yet no one responds?
Stage 1
Diane's team is starting to experience tension and conflict and the members are starting to question her leadership. The team is most likely in which stage of group development?
Storming
Collaboration is the best way to complete tasks. T/F?
T
Competent people are more committed when they have some influence over their own goals and strategies. T?F?
T
Creativity and relevant skills provide the appropriate cognitive skills that encourage creativity and knowledge about creative techniques. T/F
T
Creativity techniques are approaches to help people play with ideas and view problems from alternative perspectives. T/F
T
Cross-functional teams are a type of diverse team used to deal with complex issue requiring a variety of skills. T/F
T
Diversity in work teams can increase productivity due to the benefit of multiple perspectives and skill sets. T?F?
T
During the third stage of group development leaders are as prominent as they were during earlier stages. T/F
T
During the third stage of group development, members work to solidify positive relationships with each other. T/F?
T
Emotionally intelligent teams have fewer conflicts. T/F
T
Encouraging the heart is a characteristic of exemplary leaders. T/F
T
Establishing openness norms is one of the rules for constructive controversy. T?F?
T
Goals provide direction for the group but are different from mission (which is broader) and from strategies (which are narrower). T?F?
T
Group culture is a set of shared perceptions or assumptions about values, norms, and goals. T/F
T
Group goals are defined as "a desirable state of affairs members intend to bring about through combined efforts." T/F
T
Groups need sufficient autonomy to do their work. T/F?
T
Groups that receive consistent and regular feedback are more successful than teams that otherwise do not have as much guidance and direction. T/F?
T
Groups that receive too much help form a dependency on experts and the ongoing dependency reduces the chance that they will learn to be effective. T/F?
T
Groups that successfully move through the developmental sequence do so in part by changing the relationship between members and the leader. T/F?
T
Highly cohesive groups avoid conflict and, instead, encourage conformity. T?F?
T
If a group member was told that management places a greater emphasis on safety than on achieving successful outcomes, that group member would more than likely not put forth their best effort. T/F?
T
It is possible to resolve a conflict so that all feel like winners. T?F
T
Leaders are central to the creation and redirection of group cultures. T/F
T
On a psychological level, task conflict is necessary for the establishment of a safe environment. T/F?
T
One way to combat gender inequality is to have at least one-fifth of team members consist of women. T/F
T
Optimal diversity levels are attained when the diversity subgroup comprises between 11% and 30% of the total work group. T?F
T
Project management tools help teams stay on track and make progress, no matter how large or complex the project might be. T?F?
T
Research has found that groups experience periods of dependency, conflict, trust and structuring, work, and disengagement T/F?
T
Research indicates that most approaches to team building training have little or no effect on team success. T/F?
T
Role clarification begins during Stage Two of group development. T/F?
T
Social identity theory states that a person's sense of self-worth is connected to the groups to which he or she belongs T/F?
T
Specific goals emerge from the mission or purpose of a group. T?F?
T
Team performance is strongly related to work distribution among members. T?F?
T
Team potency is the perception that a team is capable of successfully performing across various tasks. T/F
T
The Delphi and Ringi techniques use only written information. T?F
T
The hallmark of a mature team occurs when members are able to form subgroups to get work done T/F?
T
The key to using data effectively is first to identify factors that represent a positive connection to positive outcomes or team success. T?F?
T
The leadership role is vital to the creation and maintenance of an effective team T/F?
T
The more mature a group, the greater the likelihood that they become more productive. T/F?
T
The number of face-to-face teams is becoming smaller and the number of virtual teams working in business, healthcare, education, manufacturing and other enterprises is increasing. T/F?
T
The purpose of Stage 1 is to create a sense of belonging and the beginning of predictable patterns of interaction. T/F?
T
There is always a social context for a project or problem. T?F?
T
What appear to be personality conflicts are often really the results of other factors in the group that can be addressed, such as goal confusion and role assignments.T/F?
T
When a group becomes a team, work does not feel like a chore. Members feel involved, committed, and valued. Time flies, work flows, and people help each other to meet goals and deadlines. T/F?
T
When a group is faced with a complicated set of goals and tasks, it takes people some time to examine those goals and tasks thoroughly. T/F?
T
When attempting to manage feelings, you should remain neutral and understand the feelings rather than evaluate them. T/F?
T
While e-mail and teleconferencing are valuable tools, groups do better when they have regular face-to-face meetings becasue proximity makes communication easier and allows work to progress faster. T/F?
T
Women and minorities are typically assigned the less influential roles in groups and teams T/F?
T
As the team leader, Janice used meeting agendas and made sure each member knew what was expected of them. In addition, she created a list of all the major tasks for the project and assigned roles to each of her team members. What aspect of creating an ideal team climate best describes Janice's actions?
Task Orientation
The main criteria used to measure team success are:
Task completion, social relations, and individual benefit.
The transactional model of communication suggests that:
Team members send and receive messages.
Normative decision making is based on the assumption that:
The best type of decision making depends on the nature of the problem.
Competition is useful for teams when:
The competition is with teams from other organizations.
Which of the following would be classified as a team?
none of the above
Creativity is the process by which
original and useful ideas are produced.
The mission statement, task design and reward systems are all set up during the _______________________ stage of virtual team develeopment.
preparation
The use of demands, threats, or persistent reminders is an example of:
pressure
Which of the following is NOT a key progression in effective problem solving?
problem generation
Studies on teamwork originated in the field of
psycology
Asking team members to analyze their work situations and identify what other people could do to improve their effectiveness is part of the _______type of team-building program.
role clarification
During Stage Three of Group Development, commonly referred to as Trust and Structure, a group can be identified as
seeking goal clarity and consensus increase
The most effective teams are committed to a(n)_
shared vision.
Which technology provides voice, video, screen sharing, instant messaging, and direct file transfers?
skype
Work groups and teams function better in an organizational culture that
supports innovation
360-degree feedback includes input from:
team members, customers, and supervisors.
Group decisions are superior to individual decisions when
the group contains heterogeneous members with complementary skills.
Which of the following is true with respect to virtual teams and face-to-face teams?
Virtual teams are more diverse
In the process of building positive relationships among group members, which of the following possibilities may occur?
Voluntary conformity with group norms increases.
Organizational subcultures are created:
by mergers and acquisitions.
In a laboratory study, recipients of an email message that contained grammatical errors assumed the sender lacked:
conscientiousness.
The most effective reward system for a team is to make it completely team-based and not reward individual performance. T?F?
f
Compared to a traditional manager, a team leader:
facilitates rather than controls the behavior of group members.
Which of the following terms was created by the psychologist Kurt Lewin?
group dynamics
All decisions are made better by groups. T?F
F
The "babble effect" is related to:
group selection of a leader.
Which is not a condition for team success?
task goals.
Shortly after a team enters a competition, the team:
Experiences an increase in group spirit
What size groups have been found to be most effective?
3-6
What is the most effective group size?
4-8
A team that spends more of its time talking about information that members already believe or agree upon is committing:
A confirmation bias
It's almost the end of the semester and Ariel's team is putting the final touches on its project. Throughout the semester, they have shown a strong sense of team identity by wearing matching team t-shirts to each meeting, recognizing small victories, and giving each member an important role in the group. These are all demonstrations of what?
A strong team culture
Compared to Japanese companies, decisions made by U.S. companies:
ARE quicker
Stage Two of Group Development, Counterdependency and Fighting, the group's task at this stage is to
All of the above
What are the characteristics of creative people?
All of the above
.Which of the four social styles is described as friendly, dependable, cooperative, feeling oriented, and loyal?
Amiable
Which of the following is not a level of commitment?
Apathy.
Define fundamental attribution error.
Attribution of people's actions to their personality traits without taking other factors into account.
Publishing the group's goals, and having a standard against which individual performance can be measured, helps to prevent which of the five dysfunctions of a team?
Avoidance of accountability.
A low level of assertiveness combined with a low level of cooperativeness generates what conflict style?
Avoiding
The coach of the club hockey team at your university initially started off with a highly directive leadership style; when the team pushed back, he allowed them to take some control of the team. What part of the managing paradox is this an example of?
Balancing authority and autonomy
Which of the following is NOT a characteristic of an effective leader?
Be autonomous and not in need os assistance.
By the 1990s, research on teamwork:
Became multi-disciplinary
The overall goal of group development is to create an organized unit capable of working effectively and productively to achieve specific ends. The first step to achieving that goal is to create a sense of
Belonging
defines a high level of directiveness and encouragement.
Coaching.
Excellent teams foster support and discourage confrontation. T?F?
F
Al works in a wealth management firm in Boston. He has a really good idea to pitch to his boss. He knows that the boss really values Jeff's input, so if he can get Jeff to support his pitch, there is a good chance the boss will go through with the idea. This is an example of which influence tactic?
Coalition
How does the individualism/collectivism dimension of culture affect team work?
Collectivists are easier to organize into teams
As a consultant, you have been assigned to a team that has failed to come together as a single unit. Which of the following could be reasonably recommended to increase team cohesion?
Competition
Sara's study group has decided to divide a series of business cases and present them to each other to prepare for an upcoming exam. She was not able to make it to the planning meeting and does not have strong opinions about the best way to prepare but told her teammates that she is willing to do whatever they want her to do. Sara's level of commitment is:
Compliant
Harold is the "guy who knows a guy." Whenever the team proposes to bring in a contractor or use outside help, Harold always comes through with a contact. Harold is a:
Connector
Toyota was the standard of the auto industry for years because of their shared philosophy of kaizen, which is a philosophy of
Continuous improvement
Someone who is concerned with both personal success and group success is called a(n):
Cooperator
Which of the following can help someone elevate their status in a group?
Diplomatically resist accepting an inappropriate role assignment or status.
___ is the ability to solve emotional problems.
Emotional intelligence
Ellie likes to trade stories about the weekend with her coworkers whenever she goes on lunch break. Ellie is:
Emotive
The process of giving employees power and control over their work is called:
Empowerment
Zoe is leading a sales team for a jewelry company. The group has attempted to open more stores in shopping malls, but what few stores they have opened have not been very profitable. Zoe decides to request a larger budget to pursue more space in shopping malls. Zoe is demonstrating:
Escalation of commitment
BioCorp, a local pharmaceutical company, has been losing market share and needs to create a strategic plan for growth so the CEO convened a team with directors from each department in the company to address this issue. Due to the ambiguity of the assignment, many team members did not understand exactly what was being asked of them. According to the textbook, which important step in the launch of a new group did not happen?
Establishing a vision and purpose
Teams are often created to solve problems. The best teams use empirical data to guide their work. Which of the following steps of the DAPEE project management model are most dependent on good empirical data to be successful?
Evaluate the results and analyze the problem.
In the DAPEE Model of Project Management, which of the following directly follows "Plan to solution of strategy?"
Execute the plan.
Joan assembled a team of diverse individuals in order to create a marketing campaign. She understood the value of diversity and assumed they would work well together. At the first meeting, they jumped right into business and immediately started talking strategy. The campaign turned out to be a failure because little would get done during these meetings. What should Joan have done at the first meeting to maximize the opportunity for success?
Explain why she chose the individual members of the team.
According to the Levi text, all competition among groups is negative, both internal and external to th egroup. T/F
F
All groups have designated leaders. T/F
F
At the beginning of group formation tasks are clearly defined and work flows smoothly. T/F?
F
Blake and Mouton created the Managerial Grid to graphically represent balance between task and performance. T?F
F
Coalitions can help a group to see another point of view but it rarely turns out to be the right one because they are often misinformed. T/F?
F
Conflicts only occur after the formation of a group. T/F
F
During Stage 3 of group development is when leaders should demand more participation in running the group and allow the group to gain a sense of empowerment. T/F?
F
Effective leaders do not expect challenges to their authority T/F?
F
Which statement is true regarding diversity?
Gender diversity works best when female executives are present in the organization.
Which type of team-building program is designed to clarify the purpose of the team?
Goal-setting
The most important factor for developing group cohesion is:
Good communication
What is the most promising type of intervention?
Group goal setting.
Which of these is a characteristic of a group that is disintegrating
Group members stop attending meetings or participating in group-related activities.
The major conclusion from the Asch studies was:
Groups have a significant influence over individual members.
The use of an outside mediator to intervene in conflict resolution:
Helps control communications to ensure courtesy and respectful expression of views
______________ occur(s) when individual team members have unspoken goals that conflict with the team goals.
Hidden agendas
The conflict between individual and group goals can lead to:
Hidden agendas that disrupt the group's performance
What do groups need that is accurate and frequent about their performance so they can learn to help themselves?
Honest and frequent feedback.
A good brainstorming session:
Is initially measured by the quantity of ideas and not the quality.
An important distinction to make for team learning is that:
Identifying mistakes is different from placing blame
Maria and her team created a GANTT chart so that each member had clear tasks and responsibilities. Which strategy of improving team performance is her team utilizing?
Improving project coordination
What factor enhances team empowerment?
Including managers in creating the programs
Focusing on teamwork and commitment will optimize:
Individual and collective performance
have more positive attitudes toward virtual teams than
Individualists; collectivists.
Dan takes his boss out for a round on him after work. At the bar, Dan brings up how hard he has worked the past six months and respectfully asks the boss about the possibility of a promotion. The following scenario is an example of which of the following influence tactics?
Ingratiation
Stephanie's team is frustrated by the grade that they received on their project. As they discuss this afterward, a frustrated team member exclaims, "I don't see how Aaron's project did better than ours. Our project was clearly better than his. Honestly, I thought we had the best project. I think the graders just got sucked into Aaron's flashy presentation." This statement is an example of:
Ingroup/Outgroup bias
James has an overly optimistic view of his own fraternity and is very critical and demeaning toward other fraternities. What is he most likely experiencing?
Ingroup/outgroup bias
Jesse is the new hire at a consulting company in Boston. She was hired straight out of college, and is unsure of exactly what the environment of the firm is like. She has previous internships under her belt, but being in a full-time salary position just feels different. She uses her breaks to observe group interactions and ask employees about the do's and don'ts of the workplace. She is discovering group norms through:
Initial group patterns
Which of the following characteristics is NOT evident on high performance teams?
Interpersonal attraction among members is low.
Groups often experience conflict. About 40% of the time, it stems from:
Interpersonal problems
At Google, employees are often given a large portion of the day to work independently on any projects that they choose. What character trait is Google trying to encourage in its employees?
Intrinsic Motivation
Kelsey has just been promoted to Senior Manager of Marketing for the Atlanta branch of a successful retail company. Her newly acquired position could be best described as:
Legitimate Power
Robert is feeling overwhelmed and believes the team's workload is too much to handle. As Robert's team leader what should you do?
Maintain expectations of success and review the plans to divide the workload.
The goals of Stage four of group development include all of the following EXCEPT:
Maintaining low performance in order to save energy for the long haul.
Taylor was elected president of his pledge class and wants to increase group cohesion. Which of the following strategies will be least effective?
Make a presentation to the pledges on the benefits of Greek life.
Social loafing can be reduced in a group by:
Making the task more challenging
Goals should be:
Moderately difficult.
One of the important lessons from the study of group development is:
Most of the productive work occurs at the end of a project.
Will is a high school guy who finally got the courage to ask his crush, Christine, out on a date. The night went really well, and Will felt like he was on top of the world. But when Monday came, Christine did not sit by him at lunch. Will thought, "What did I do? Did she not like the restaurant we went to?" Will has just demonstrated:
Personalization
Dan and his team are creating a marketing campaign for a student organization. Some of the members are working on a video while others are designing a brochure. A third group is creating a social media webpage. All three groups work independently but have the same deadline to complete their work. What type of interdependence is taking place on this team?
Pooled
Which of the following is not a task role?
Process observer.
What are parallel teams of production workers and supervisors who meet to analyze problems and develop solutions to quality problems in the manufacturing process?
Quality Circles
Football defense teams, marching bands, and Broadway plays are examples of:
Reciprocal interdependence.
Which of the following is NOT a stage of group development?
Resolution
You should strive to encourage the process of goal, role and
Responsibility
Which of the following is NOT a function in which an organizational culture encourages high performance?
Rewarding only individual performance
are a set of prescriptions that define the behaviors required of an individual member who occupies a certain position.
Roles
Which of the following is a factor that hurts team problem solving
Rushing to implementing solutions
John is enthusiastic, optimistic, and well-liked by everyone on his team, making him one of the most influential members. According to Malcom Gladwell, author of The Tipping Point, John derives his credibility from being a:
Salesperson
Identity markers are primarily driven by the motive for
Self-enhancement
Ted works at a local soup kitchen on the weekends. Each of the patrons comes in, and Ted's job is to spoon chili into each patron's bowl before they move on to one of the other volunteers to receive the rest of their meal. The soup kitchen is an example of:
Sequential interdependence
Commitment in teams begins with:
Shared vision
Zach was a group leader in a project last semester, and it was very time consuming and taxing on him. This semester he has yet another group project to do. He notices that Nicole is on his team. She was also in his class last semester and he remembers her as very proactive and hard-working. He determines that he will "sit this one out" and delegate most of his work to Nicole. Zach is demonstrating:
Social Loafing
Hawthorne discovered that:
Social factors have an important impact on performance.
Team warm-ups are also referred to as:
Social icebreakers
Grounded in _______, one source of conflict arises from a tendency for members of a team to have conceptions of "us" versus "them."
Social identity theory
A good way to resolve and prevent conflict is to assign a member the role of pointing out potential areas of conflict that are not being addressed in group discussions. T?F?
T
A problem is a dilemma with no apparent solution. T/F
T
As it relates to creativity, groups face many of the same challenges as individuals. T/F
T
Asking for help is a sign of trust. T/F?
T
Which of the following is NOT a norm of high performance teams?
The team expects to complete work quickly and efficiently.
Self-managing teams are different from traditional work groups because:
They make greater use of consensus or democratic decision making.
An awareness of the knowledge, skills, and abilities of individual team members refers to the group's:
Transactive memory
"The Harvard Negotiation Project" bases its approach to conflict resolution on four principles, two of which are separating people from the problem and insisting on objective criteria. T?F
True
A benefit of cross-functional teams is that they focus on customers and larger organizational missions instead of solely voicing the interests of their respective groups. T?F?
True
A low concern for people and production is associated with an impoverished management style. T?F
True
Blaming is a symptom of a negative group pattern. T/F?
True
Creative people are comfortable with ambiguity, and so they are able to create innovative solutions where other people may experience great anxiety at the lack of standards and structure. T?F?
True
Creative people are generally limited to only one area in their creativity. T?F?
True
Differences in education levels can threaten effective collaboration T/F
True
Elaboration is the ability to develop abstract ideas into realistic solutions that can be implemented successfully. T?F?
True
Functionally diverse groups cost more financially than functionally homogeneous groups. T?F?
True
Group membership often requires individuals to surrender some amount of individuality in order to be accepted by membership. T?F
True
Impoverished managers are those who expend minimum effort to get the work done. T?F
True
In order to become a high-performing team, work groups must evaluate themselves regularly and monitor benchmarks that measure team performance T/F
True
Many of the world's most creative geniuses grew up in an environment that both supported and challenged them. T?F
True
Norms not only describe "what is" but also "what should be". T/F
True
Schemas are the internal dictionaries or rule books that are used to interpret incoming data quickly and efficiently. T?F?
True
Seeing competence in a team member is one way by which you can be justified in trusting them. T/F
True
Shared information bias is a common occurrence in teams where member's fear challenged or being challenged in their perspectives. T?F?
True
Team design can be imposed from an external source, or it can emerge organically from within the team itself. T/F
True
Team goals provide a number of valuable functions, but they also can be a source of problems. T/F
True
Teams from risk-taking cultures may be more creative than those from risk-avoidant cultures. T?F
True
The first step in training is to conduct a needs assessment. T/F?
True
The five dysfunctions of a team are: absence of trust; fear of conflict; lack of commitment; avoidance of accountability and inattention to results. T?F
True
The Abilene paradox is an example of:
Unhealthy agreement
In Milgram's (1974) study, participants:
Were more obedient to a physically present authority figure
What is the "babble effect"
When groups likely select the most frequent communicator as their leader.
Which of these is a characteristic of a group that is stagnating?
When the group fails to grow and mature.
I attended at least one out of class assignment for the Great Escaped Room or the Ropes Challenge Course or possibly both.
Yes
A work group becomes a team when
a shared goal has been established.
The secondary effects of a technology:
are the unanticipated social effects.
What style of power uses clear and confident communication with no emotion added to the message?
assertive
According to the situational leadership model, the best leaders move from:
directive to coaching to supportive to delegation.
Effective teams seek to:
engage in task conflict and minimize affective conflict
Organizational rewards such as profit-sharing:
enhance connection to the organization's overall goals and values
Groups are known to _______
have a positive impact on our knowledge base,
Compared to face-to-face teams, virtual teams tend to:
have poorer social relations.
A solution is not credible unless it is
implemented.
A group does not exhibit the strengths of a team when
individuals have a hard time functioning together.
The Behavioral approach to leadership has shown that:
leaders often treat individual members very differently which results in varied levels of member performance.
To earn full credit for this questions, the correct response should be "reward".
reward
The level of uncertainty in the task increases the importance of ________ in the communication method.
richness
Creativity can be defined from the standpoint of all of the following EXCEPT:
solutions
Those from individualistic cultures tend to use _____ as a metaphor for teams.
sports
Research on student groups shows that _____ are reduced in virtual groups.
status differences
The best type of reward program for the members of a work team depends on:
the type of tasks the team performs.
People are more creative when:
they are intrinsically motivated.
Research on the use of self-managing teams in organizations shows that
they are more successful with members who have experience with the task and with teamwork.
Programs to manage diversity problems in organizations show that:
training programs sometimes backfire and increase polarization of attitudes.
