MAN Exam 3 part 3

The sales department at Midwest Textiles has been together for years, and when they meet their identified objectives, they move on to new ones. Which type of group is the sales department considered to be?

functional group

Hua spends majority of her day responding to email, in conferences, and meeting with clients. Which managerial skills does Hua spend most of her time on?

interpersonal relations

Which of the following is true of political behavior in organizations?

it plays a useful role in some situations

Michelle and Chuck were reviewing the layout of the new ad campaign when Chuck diverted his attention to read and respond to a text message. In terms of Michelle and Chuck's communication, this is an example of_______.

noise

As a manager, Rabeya exhibits job-centered leader behavior. This means that Rabeya______.

pays close attention to her subordinate's work

To have the best chance of encouraging employees to work harder or better, rewards need to be tied specifically to______.

performance

Maxwell struggles to cover daily and monthly living expenses, and both he and his wife work full-time jobs to support their family of four. Maxwell works a second job on weekends in hope of being able to purchase their first home next year. He and his wife constantly worry about what might happen if either one of them loses their job. Based on Maslow's hierarchy of needs, which of Maxwell's needs are being met?

physiological

Destani's company just instituted an organization-wide incentive in which a certain amount of money, based on the company's earnings, is placed into a pool. At the end of the year, that money is evenly divided and distributed to all employees. This type of reward system is an example of_________.

profit sharing

Which of the following stems from poor job descriptions or unclear cues from co-workers?

role ambiguity

One of the major limitations of the individual differences approach to negotiation, which negated the effects of individual difference, is that it did not consider_______.

situation variables

Petra knows what is expected of her at work, and she has procedures and precedents to rely on when she is uncertain. Which of the following does Petra experience a high degree of?

task-structure

What is the premise of Vroom's decision tree approach to leadership?

the approach should change depending on the situation

According to the Porter-Lawler extension, when would a person most likely be satisfied with rewards?

when they are perceived as equitable

The LPC theory classifies leaders into two types based on______.

whether they are task oriented or relationship oriented

What is the first step in the communication process?

A sender wanting to share a fact, idea, or opinion

What is the most general form of merit pay?

annual salary increases

Julius is looking at various motivational tools for his department. Before he decides on one, he decides to try and determine which factor or factors really motivate people. Which view of motivation is Julius using?

content perspective

When developing a human network for achieving an agenda, which of the following would be done by a manager, regardless of leadership skills?

delegate responsibility

Jolanta's department using a reward system. When employees offer ideas that save the company money, the group will receive up to 20 percent of the money the company saves. Which type of reward system does Jolanta's department use?

gainsharing

The emerging pressure for stronger corporate governance models are likely to increase commitment to select individuals with_________.

high ethical standards

As a manager, Zereth provides her team with broad goals, then allows them to be self-directed in carrying out routine activities that support those goals. Which of the following does Zereth use to motivate her employees?

human relations approach

Which approach to motivation claims that contributions to the work environment have value to both the worker and the organization?

human resources

Although she could have refused the project, Marah agreed to work on it because she knows that is she does well, her manager will consider her for a promotion. Which type of power is Marah's manager using?

instrumental compliance

Avec and Raphael work well together and have a great deal of respect for the work of the other, but really have little to talk about other than the job they are doing. How can Avec and Raphael help the work relationship evolve into a more positive interaction?

they should look for common ground

According to Taylor, why are people willing to perform difficult and unpleasant work?

to earn money that is more important than the unpleasant work

By assuming that there was one set of answers to the leadership puzzle, early approaches to the study of leadership adopted which perspective of leadership?

universal

Manoj noticed a problem in the production process, and he thinks it is important enough to share with his manager. Which type of communication flow will Manoj use to share information with organizational leadership?

upward

Which of the following is an organizational barrier to communication?

Language differences

Rocky, Natashia, and Borov meet once a week over lunch to discuss volunteer efforts in the community. This is an interest group, which means that the group was formed________.

by its own members

Destani is the leader of a long-standing group. However, some group members have also become involved in other group projects, and there are many new group members. Right now, the group lacks cohesiveness because may group members are now focusing on themselves instead of the group. What is Destani's group currently experiencing?

Intra-group competition

Which of the following is true of vertical communication?

It involves a superior and a subordinate

Jamal and Erika are planning a dinner to help raise money for an after-school program for children in their community. Jamal believes that the dinner should be very simple and basic so that more of the money raised can go straight into the program. Erika thinks that a fancy dinner in a high-end ballroom will bring out people who can donate more, raising more money. In the end, they decide on a venue and menu somewhere in the middle. This approach to conflict resolution is called______.

compromise

When Aisha met with her team last week, she asked them to offer suggestions on how to streamline a process in the department, even though Aisha already had a good idea of what she wanted to do about the issue. What was Aisha's goal in seeking the input from her team, even though she had already made a decision?

to enhance motivation

Ahmed is a new senior manager at Lock, Stock, and Barrel, a 100-year-old gun manufacturer. He has a different management style from his predecessor, Charlie. Charlie rarely interacted directly with his subordinates. Almost all of his communication was done through email messaging. Ahmed engages frequently with everyone in the office. He is often seen talking with employees at their desks, on walks through the office, out in the parking lot, and at company events. Ahmed uses a particular type of informal communication style known as management by______.

wandering around