MAN2021801 - Chapter 2 Quiz

Which of the following is the title of an influential article published by Gary Hamel?

"The Core Competence of the Corporation" - Gary Hamel, professor, consultant, and management educator, was recently ranked as the worlds most influential business thinker by The Wall Street Journal. As a member of the London Business School faculty since 1983, Hamel has published numerous influential articles, including The Core Competence of the Corporation (with C.K. Prahalad) and The Why, What, and How of Management Innovation.

Understanding contingencies helps a manager know which sets of circumstances dictate which management actions.

True

Who is sometimes criticized for his controversial practices such as selling off underperforming divisions and forced rankings of employees by performance?

Jack Welch - Ex-CEO Jack Welch transformed General Electric from a $13 billion company into a $500 billion company over a 20-year period. He is sometimes criticized for his controversial practices (e.g., selling off underperforming divisions and forced rankings of employees by performance).

In the context of classical approaches to management, the _____ approach aimed at understanding how psychological and social processes interact with the work situation to influence performance.

human relations - A fourth approach to management, human relations, developed during the 1930s. This approach aimed at understanding how psychological and social processes interact with the work situation to influence performance.

Abraham Maslow suggested that the most basic human need(s) is/are the:

physical needs. - Another noted contributor to the field of human relations was Abraham Maslow. In 1943 Maslow suggested that humans have five levels of needs. The most basic needs are the physical needs for food, water, and shelter; the most advanced need is for self-actualization, or personal fulfillment.

In the context of contemporary approaches to management, the use of _____ has been limited because many aspects of a management decision cannot be expressed through mathematical symbols and formulas.

quantitative management - Several explanations account for the limited use of quantitative management. Many managers have not been trained in using these techniques. Also, many aspects of a management decision cannot be expressed through mathematical symbols and formulas. Finally, many of the decisions managers face are nonroutine and unpredictable.

_____, a major organizational behaviorist, recommended greater autonomy and better jobs for workers.

Chris Argyris - A major organizational behaviorist includes Chris Argyris, who recommended greater autonomy and better jobs for workers.

_____ refer(s) to reductions in the average cost of a unit of production as the total volume produces increases.

Economies of scale - The emergence of economies of scalereductions in the average cost of a unit of production as the total volume produced increasesdrove managers to strive for further growth.

Which of the following is an explanation that accounts for the limited use of quantitative management?

Many of the decisions managers face are nonroutine and unpredictable. - Several explanations account for the limited use of quantitative management. Many managers have not been trained in using these techniques. Also, many aspects of a management decision cannot be expressed through mathematical symbols and formulas. Finally, many of the decisions managers face are nonroutine and unpredictable.

In the context of administrative management, _____ wrote the book Dynamic Administration, which emphasized the continually changing situations that managers face.

Mary Parker Follett - Mary Parker Follett's 1942 book Dynamic Administration extended Barnard's work by emphasizing the continually changing situations that managers face.

Which of the following is a drawback of the bureaucratic approach to management?

Some people did not perform their best with excessive rules and regulations. - Organizations or departments that need rapid decision making and flexibility may suffer under a bureaucratic approach. Some people may not perform their best with excessive bureaucratic rules and procedures.

_____, one of the first university programs to offer management and business education, was founded in the late 19th century.

The Wharton School at the University of Pennsylvania - The first university programs to offer management and business education, the Wharton School at the University of Pennsylvania and the Amos Tuck School at Dartmouth, were founded in the late 19th century.

Which of the following is a criticism of the human relations approach to management?

The important characteristics of the formal organization are ignored. - Human relations ignored the more rational side of the worker and the important characteristics of the formal organization.

A manager assume workers are lazy and irresponsible and require constant supervision and external motivation to achieve organizational goals. Which of the following theories of management does the manager subscribe to?

Theory X - According to McGregor, Theory X managers assume workers are lazy and irresponsible and require constant supervision and external motivation to achieve organizational goals.

According to Max Weber, bureaucratic positions foster specialized skills, eliminating many subjective judgments by managers.

True

In the context of the origins of management, throughout history, most managers operated by a trial-and-error basis.

True

The evolution of management thought is divided into two major sections: classical approaches and contemporary approaches.

True

In the context of the systems theory, human resources, capital, and raw material are examples of _____.

inputs - Organizations are open systems, dependent on inputs from the outside world, such as raw materials, human resources, and capital.