MAN320F Quizzes

____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.

Affective conflict

Hohner is a company that manufactures and markets harmonicas, a product with a steady demand rate. It is so successful at what it does that the company controls 85 percent of the world's harmonica industry. In terms of the adaptive strategies, Hohner would most likely be categorized as a(n) ____.

Defender

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes a significant fact learned from these studies?

Derailers are insensitive

Managers are responsible for doing the basic work in the company. T or F

False

The job of team leader would NOT be considered a management position. T or F

False

Bargaining power of buyers tends to be higher when a company sells a popular product to multiple buyers than when a company is dependent on just a few high-volume buyers. T or F

False Bargaining power is lower

There are four decisional roles. They are entrepreneur, disturbance handler, resource allocator, and spokesperson. T or F

False Entrepreneur, disturbance handler, resource allocator, and negotiator

The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of ____ because they supervise nonmanagerial employees.

First-line Managers

Mike Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:

First-line manager

Which of the following must be met if a firm's resources are to be used to achieve a sustainable competitive advantage?

Imperfectly imitable resources

Diversity helps companies grow by ____.

Improving marketplace understanding

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?

Leading

Under conditions of ____, a competitive attack by the stronger rival is more likely to produce sustained competitive advantage.

Low resource similarity

Team leaders typically:

Manage internal and external relationships

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. By the ____ stage of team development, the group members will have resolved petty differences, developed friendships, and established strong group cohesiveness.

Norming

In an attempt to stop declining profitability, ICI, a British chemical company, deleted petrochemical products from its production and concentrated on specialty chemicals, a less capital-intensive, less cyclical business. What type of a grand strategy was ICI using?

Retrenchment

The ____ strategy is analogous to pruning flowers.

Retrenchment / recovery

According to strategic reference point theory, managers have two basic strategic alternatives. They are ____.

Risk-avoiding strategy and risk-seeking strategy

When Suzanne Pogell wanted to learn to sail, she could not find anyone to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. By creating her own business, Suzanne overcame problems associated with ____ while creating a different version of the same problem.

Sex Discrimination

When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either over 50 or under 30 because the company had done little hiring during the 1980s and 1990s. ____ was needed to get these two groups to respect each other's work abilities.

Social integration

E-Lab (the "E" stands for experience) has project teams perform field research for its clients. One team had to spend time riding in the back seat of a squad car, accompanying cops on drug raids, as part of research for a new communications device for police departments. Another team studied how people get sick with a cold to create a new over-the-counter cold remedy. Often clients give team members extremely ambitious goals which the team members initially have no idea how to solve. In other words, project teams are given ____.

Stretch Goals They are extremely ambitious goals that workers don't know how to reach

What would indicate that a team is too small?

The team finds it difficult to come up with ideas or generate solutions to problems.

Among the paradigms for managing diversity, only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity. T or F

True

Character of the rivalry is a measure of the intensity of competitive behavior between companies in an industry. T or F

True

For a typical company, employee turnover costs amounts to more than 90 percent of the employees' salaries. T or F

True

In the entrepreneur role, managers adapt themselves, their subordinates, and their units to incremental change. T or F

True

Middle managers are typically responsible for coordinating and linking groups, departments, and divisions within a company - T or F

True

Self-designing teams have all the characteristics of self-managing teams, but they can also control and change the design of the teams themselves, the tasks they do and how they do them, and who belongs to the teams.T or F

True

To enhance work team effectiveness, managers should carefully set team goals and priorities and take care when selecting, training, and compensating team members. T or F

True

An organization that rewards its team members through gainsharing is ____.

sharing the financial value of performance gains

What is necessary for stretch goals to effectively motivate teams

• A high degree of autonomy • The empowerment to control resources • Structural accommodation • The ability to change organizational policies and procedures

Japan-based Honda Motors recently opened a manufacturing plant in China. The Chinese balked at wearing the standard Honda white uniforms because white in China is a funeral color. The Chinese workers agreed to wear the white uniforms if they could wear gray caps. The compromise made everyone happy. This cultural sensitivity is an example of how ____ influences organizations.

Diversity

In the nursing home industry, pairing two younger workers with an older worker creates more job opportunities for the older workers. Furthermore, this pairing could be a significant advantage in nursing homes where an older worker may have more sensitivity to aging problems. This would be an example of a type of mentoring called ____.

Diversity pairing