Management
Which of the following is an example of empathetic communication?
"I understand your frustration; this deadline is intense, and we're running on reduced staff."
Evie, a district manager of a furniture retail chain, was transferred to the Southern region where sales had been underperforming for three years. In her new role, Evie met with every store manager and at least two frontline employees in each store for the purpose of understanding how she could improve the situation. Which of the following employee statements should prompt Evie to focus on hygiene factors?
"Pretty often our paychecks are messed up so that we don't get paid for all the hours we worked."
Which of the following should you include in the conclusion of a speech?
A call to action
How do groups make it through storming?
A respected member pushes the group to resolve disagreements.
While a moderate amount of stress can have some health and behavioral benefits, stress can cause
A) fatigue and insomnia.
Averi likes it when her boss recognizes that she met the deadline and tried her best, even if what she submitted was not exactly what he was expecting. Averi is motivated by a need for
A. Achievement
________ leadership approaches attempt to determine the key behaviors used by effective leaders.
A. Behavioral
The manager at Creative Minds Inc. is distressed that employee absenteeism increased by 16% in the past year. How would you recommend the manager respond to this inside force?
A. Evaluate the HR practices to ensure they are generating the behaviors needed to accomplish strategic goals.
Gossip, grapevine and rumor in an organization are part of the ________ communication channel.
A. Informal
To develop a new board game, Mattel brings together employees from manufacturing, design, sales, marketing, and market research to form a
A. cross-functional team.
During the forming stage of a group or team, the leader should encourage team members to
A. get to know one another.
Managers' power over employees, granted based on their position within the organization, is considered
A. legitimate.
Kielyn has a degenerative eye disease that is causing her to gradually lose her eyesight. When Kielyn asked her employer, Ideal Accessories, to purchase a low-vision computer for her use at work, she was fired. Ideal Accessories has violated the
Americans with Disabilities Act
Job ________ is the process of increasing the number of tasks in a job to increase variety and motivation.
Enlargement
________ leadership and climate are reciprocal, meaning that higher levels of one increases the other.
Ethical
________ is the process by which a company determines if the intervention made a positive or negative difference.
Evaluation
Which of the following is true of informal groups?
Informal groups can advance or undercut the plans of formal groups.
If some hospital positions in the Management in Action case (regarding the nursing profession) require the movement and lifting of heavy equipment around the facility, what type of employment test should recruiters use during the hiring process for these positions to ensure candidates can meet these requirements?
Ability
Derek proposed the purchase of a new Toshiba copier to his boss, Guadalupe. Guadalupe said that she has always used and liked Xerox copiers, but when she thinks about it later, she realizes she does not really feel strongly about the brand of copy machine used in the office. Guadalupe should probably adopt a(n) ________ conflict-handling style when trying to resolve this matter with Derek.
Accommodating
Employees at the Blue Cat Lodge Marina work part-time during the off-season, mainly performing maintenance on the boats and upgrades to the guest lodges. As summer approaches, the Marina enacts ________ change by increasing employees to full-time hours due to the summer-time tourist season.
Adaptive
Self-managed teams are groups of workers who have been given ________ for their task domains.
Administrative oversight
The statement "I really don't like that Randall got so angry in that meeting" reflects the ________ component of an attitude.
Affective
Sylvester is 57 and his company is downsizing. He knows that his position is one that will be cut so he has started to prepare his resume to look for a new job. Stuart tells him not to bother, as he will not get another job, at least not one that is equivalent to his current job. He tells Sylvester that things have changed since Sylvester went to college and that he couldn't realistically offer too much in the workforce today. Stuart is demonstrating a(n)
Age Stereotype
Your friend, Hideaki, will be attending his first work meeting tomorrow. He's fairly nervous because he wants to become a valued member of his work team. How would you advise Hideaki?
Ask "how" questions.
________ are the beliefs or feelings that are learned predispositions toward a given object.
Attitudes
________ is the extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them.
Autonomy
Most people from Western cultures tend to ________ when conveying bad news or negative feedback.
Avoid eye contact
Chayo was incredibly upset and frustrated when his boss denied his vacation request, again. Chayo decided to cool off a bit before addressing the conflict, so he used which conflict-handling style?
Avoiding
Kwan has a Master's degree in psychology, but he is working at a sunglasses cart in the mall. Kwan is currently experiencing
Underemployment
As chairman of the board, you send a report to your shareholders updating them on the company's quarterly performance, which is an _______ type of communication.
B. External
Communication channels that develop outside the organizational structure and do not follow the chain of command is considered _________ communication channels
B. External
Outside communication generated by interested third parties wishing to unionize a company is considered ________ communication channels.
B. External
The shipment of raw materials your company is waiting on is a week overdue. You call your supplier to ask about the reason for the holdup. This is considered ________ communication
B. External
A(n) ________ change introduces a new practice to an organization but one that is not new to the industry.
B. Innovative
Which skill is considered the cornerstone of effective communication?
B. listening
Joseph is demonstrating ________ by both influencing followers to internalize and commit to a set of shared goals and facilitating the group and individual work that is needed to accomplish those goals.
B. managerial leadership
Molly is assessing the performance of Ricardo, one of her employees. The company's performance appraisal form asks her to rate Ricardo's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Molly is using a ________ appraisal system.
BARS
The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.
Behavioral
Portia was preparing for a networking event and kept reminding herself that she needed to keep eye contact with whomever she was speaking, even though that was not typical for her culture. What skill was Portia working on?
Being mindful
Oxford Salts has just been bought by Townsend Spice. The Oxford Salts employees are unsure of what that will mean for their jobs, as Townsend already has a competent workforce. As a result, several Oxford employees have started to call in sick and have begun to look for other jobs. Which of the following would you recommend to Townsend Spice managers?
Bring in an OD consultant to help integrate the culture and processes of the two firms.
To build her employees' resilience, Civia is instituting ________, such as redesigning jobs and offering career counseling.
Buffers
Which of the following is a challenge for virtual teams?
Building cohesion and trust is more difficult in a virtual team environment.
For months, Phirum has been designing and redesigning the lobby, restaurants, and other interior spaces that his company is renovating for a hotel downtown. Phirum is exhausted and frustrated because of many setbacks on this project. Phirum may be experiencing
Burnout
Last year, Byron received a mediocre evaluation. Receiving the feedback made Byron feel very threatened and put him on the defensive. However, Byron likes his job and wants to keep it, so he is focused on making improvements. What might Byron do to decrease the threat and anxiety he feels when receiving feedback?
Byron could ask for feedback explicitly and more often.
________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that
C) Stereotyping
________ are abstract ideals that guide one's thinking and behavior across all situations.
C) Values
Best Video Parts & Productions, a manufacturer of video components, wants to decrease the per-unit cost of making its products. Which incentive should Best Video Parts & Productions offer to align workers with firm-level strategic objectives?
C. An employee with a cost-cutting idea will be paid 10% of the first-year savings.
Which of the following is an example of a proactive change?
C. Don implements an improved bonus incentive structure for her staff despite the fact that her employees are generally content.
According to the job characteristics model, the psychological state of knowing the actual results of the work is influenced by which core job characteristic?
C. Feedback
Discussion occurring between department heads at an equal level in the organization is considered _______ communication.
C. Horizontal
You often chat informally with one of your coworkers about her thoughts on the project you're working on together. You are also expressing some concerns how the outcome will affect her job. This is considered ________ and ________ communication.
C. Horizontal A. Informal
As a sales manager, Lilli is conducting performance appraisals for her team members. To do so, she tracks each person's sales calls, amount of sales, and revenues on a quarterly basis. Patty is using ________ appraisals.
C. Objective
One report claimed that more than 85% of Fortune 500 firms use 360-degree assessments. It is a feedback technique in which an employee is appraised by his/her boss, peers, subordinates, and possibly clients. Which of the following best explains why?
C. The 360-degree appraisal is a useful source of developmental feedback to improve performance at all levels.
Peter had to take several employment tests while he was interviewing to be a bicycle messenger in a large city. Which of the following does NOT seem to be a legally defensible test for this position?
C. Tony was tested to see how many words per minute he can type.
Because hard feelings about group leadership and assignments have passed, the members of Maya's group now seem to be relating much better. At the meeting tomorrow, she should take advantage of this moment by
C. helping the team identify group goals and values.
Fiedler's contingency leadership model determines if a leader's style is
C. task-oriented or relationship-oriented.
A _______ often puts organizational development into practice.
Change agent
The ________ component of an attitude consists of the beliefs and knowledge one has about a situation.
Cognitive
Becoming a team member requires you to integrate your efforts with others in the pursuit of achieving a common goal. Which of the following actions may require you to sacrifice your individual recognition in the process?
Committing to the team
Melisa was in a car crash which resulted in her having a minor concussion and several serious bruises, but no broken bones. When she notified Kanu, her manager, about the crash, Kanu responded, "Please take a few days off to heal and rest. We'll move the department meeting to next week so you have more time to complete your report. Let me know if you need anything else while you recover." Kanu demonstrated ________ empathy.
Compassionate
In the performing stage of group development, members
Concentrate on solving problems and completing tasks.
Workers who can truthfully say, "I'm fairly secure when working under pressure," "I am the captain of my fate," "I like myself," and "I can do this task" are individuals with strong
Core self-evaluation
The essence of self-management is understanding who you are, what you want in life, what you want to accomplish during your life-long journey, and then making it all happen. This pursuit of your dreams or goals is what drives the self-motivation employers are looking for. How will you apply the principles of self-management on a daily basis?
Create a to-do list for accomplishing your goals.
Which soft skill, rated as one of the most demanded for today's workers, entails engaging many areas of the brain?
Creativity
When Emily, an American manager, became director of operations at the firm's apparel factory in China, the tension mounted quickly due to misunderstandings and the extensive time needed to translate conversations between herself and the employees. Emily is experiencing ________ conflict.
Cross-cultural
Darnell, the marketing director, mentioned to his boss that one of his friends from college, Elena, would be fantastic for the production supervisor opening. Why should Darnell's boss consider this referral?
Current employees refer others who should be a good fit.
Research has supported links between emotional intelligence (EI) and a host of desirable job outcomes. What is EI?
D. EI is the ability to monitor your and others' feelings and to use this information to guide your thinking and actions.
According to Maslow, the need for status, reputation, and recognition is part of a person's ________ needs.
D. Esteem
Why would a company invest heavily into HRM?
D. Good management of people helps companies grow fast and to be profitable.
________ is the set of techniques used for implementing planned change to make people and organizations more effective.
D. Organizational development
McClelland's acquired needs theory posits that three innate needs—achievement, affiliation, and ________—are major motives determining people's behavior in the workplace.
D. Power
The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ________ stage.
D. Storming
A report that is submitted to your manager is considered an upward ________ communication
D. Vertical
If your manager called a team meeting this week to discuss the group's progress on its current project, it is considered a ___________ communication.
D. Vertical
While guests at the Ritz-Carlton, a family on an international trip could not locate the grocery staples that were safe for their son who had numerous food allergies. The Ritz-Carlton staff, in coordination with the head chef, arranged to fly the items in from another city. How is the Ritz-Carlton using norms?
D. to emphasize its important values and identity
When comparing content perspectives, McClelland's need for achievement corresponds most closely to
Deci and Ryan's competence need.
Hiring for fit, providing quality onboarding, and offering great benefits are ways that companies can
Decrease turnover
Having a good attitude is an important part of career readiness. If you want to foster a positive approach, which of the following statements should you follow?
Determine specific behaviors that exemplify good attitudes, and focus on displaying them at work.
Diallo and Jazmin are managers who take different approaches to job design. Diallo asserts that scientific management is key to increasing performance. Jazmin, on the other hand, focuses on job enlargement for her employees. Which of these statements describes Diallo and Jazmin?
Diallo's workers do as few unique tasks as possible, while Jazmin's workers are frequently learning new skills.
In the 1970s, Kodak dominated the film-based photography market until Polaroid introduced instant photography. Polaroid is an example of
Disruptive innovation
________ can cause managers to make mistakes and errors that harm the organization or employees.
Distortions in perception
Ricky told his team that he is moving forward with a change to the bonus structure, despite vocal objections from several team members. Ricky is using the ________ conflict-handling style.
Dominating
The vice president of finance at Adventure Park, an amusement park, disseminated a new five-year strategic plan to the merchandise, attractions, and operations directors. This is an example of ________ communication.
Downward
Tricia, a supervisor, told her employees, "The store will close Monday for inventory and all employees are expected to participate." Without knowing how Tricia communicated her message, we know it was done
Downward
Channels of communication that follow the chain of command and are considered as official are ________ communication channels.
E. Formal
How would an employee resource group (ERG) meet a worker's need for relatedness?
ERG members form around common bonds and work together to create a positive work environment.
Harrison is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?
Emotional Stability
________ is the extent to which people feel secure and unworried.
Emotional Stability
________ programs help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.
Employee assistance
Locus of control, task ability, and need for achievement are part of which element in path-goal theory?
Employee characteristics
Leading for meaningfulness, self-determination, competence, and progress are behaviors typical of ________ leaders.
Empowering
________ is the process of translating a message into understandable symbols or language.
Encoding
Which statement is a true representation of what managers should know about generations in the U.S. workforce?
Even though most workers are Millennials, an increasing proportion of older adults are still working.
________ power results from one's specialized knowledge.
Expert
Employees with an ________ locus of control are likely to believe that whether they get a raise or not will be decided by whether the economy is doing well.
External
An organization whose HR system is aligned with its structure and culture is said to have
External fit
Andrew and Kane went to the same college, and they have never liked each other. Andrew thinks Kane is a loudmouth, while Kane thinks Andrew is arrogant and self-absorbed. If Andrew and Kane end up working for the same company, they are likely to experience a multicultural conflict.
False
During the storming stage of Tuckman's five-stage model, the leader of a team should empower members to concentrate on solving problems and completing the assigned task.
False
The sun was shining directly into Luca's eyes, so he looked away and missed the coach's demonstration of a defensive technique. In this case, the sun acts as feedback in the communication process.
False
When the band came out on stage and the lead singer shouted, "Hello, Philadelphia!" the crowd roared with applause. The crowd's response is an example of
Feedback
Zahir recently spent some time reviewing the data to determine whether his intervention worked. Which step is next for Zahir?
Feedback
What recommendation would you give to a manager who wants to optimize team performance?
Focus on improving the quality of team interdependence.
________ is a performance review system in which all employees within a business unit are ranked against one another.
Forced ranking
If the CEO of Beautify wanted to develop a new line of skin-care products specifically for people with sensitive skin, she might appoint a(n) ________ group to be headed by the company's top scientist.
Formal
What role do senior leaders play in achieving innovation strategy?
Full commitment from senior leaders is key for strategic success.
________ are generous severance packages usually reserved for executives who have been let go.
Golden parachutes
Longwei, a new CEO, is excellent at setting and implementing goals, policies, and structure. Longwei is quite proud of the strategic successes he's had in his brief time as CEO. However, many of the employees seem unmotivated and are responding in ways he didn't expect. What should Longwei do?
He should use the principles of OB to better understand the workers.
After working as an underwriter for seven years, Jada applied to become the underwriting division supervisor. Jada did not receive the promotion. Which of the following is an acceptable reason for Jada to be passed over?
Heather, who has 12 years of underwriting experience, was promoted, and she has tapped Jada to be the assistant supervisor
Bourey, who manages a restaurant, decides the specials each day, sets the weekly schedule based on which servers he feels deserve the busy shifts, and frequently comps drinks for wealthy customers. When the restaurant donates food for public events, such as feeding teachers at the local elementary school, Bourey is always present for the picture that will be shared on social media. How would McClelland describe the motives determining Bourey's behavior?
His need for power is high.
After Camila reported three of her coworkers for making lewd jokes, her hours were cut to below half-time and she was moved to a night shift. Camila's situation is an example of which barrier to managing diversity?
Hostile work environment
________ leadership model posits that an effective leader makes desirable rewards available, clarifies how employees can achieve objectives, and provides them support in doing so.
Hour's Path goal
________ capital is the economic or productive potential of employee knowledge and actions.
Human
Based on Herzberg's two-factor theory, safe working conditions for health care workers on the front lines, such as those in the Management in Action case, is a(n) ________ factor.
Hygiene
Héctor manages a plastics factory that manufactures pet chew toys. Senior management has decided to change the company's bonus structure, and Héctor understands this will motivate some employees while aggravating others. How should Héctor go about announcing the changing bonus structure?
Héctor should call a face-to-face meeting with the employees.
Which of the following statements probably leads to defensive communication?
I'd like you to agree with me during the meeting so that we can overcome any challenges.
In all but the worst weather, Sarah and three coworkers meet each day at 4:45 to walk the river trail behind their office building. The four coworkers are an example of a(n)
Informal group
A(n) ________ is a coherent set of interdependent processes and structures that dictates how the company searches for novel problems and solutions, synthesizes ideas into a business concept and product designs, and selects which projects get funded.
Innovation System
Bear State Bank has decided that tellers must rotate through a new weekend shift on Saturday afternoons because several of its financial competitors have recently begun to offer additional hours to customers. Bear State Bank is implementing a(n) ________ change.
Innovative
In the Management in Action case, WeWork CEO Neumann seemed to believe that he had extraordinary abilities to accomplish the impossible and was able to use this belief to influence others. Based on what you know about power and influence, what type of influence tactic was he utilizing?
Inspirational Appeals
Based on what you know about transformational leadership, WeWork CEO Neumann from the Management in Action case exhibited what type of behavior?
Inspirational motivation
________ is the expectation that successful performance of the task will lead to the desired outcome.
Instrumentality
Hiromi wants to post a vacancy as an external-only posting. Her manager, Ceci, reminds her about the benefits of posting internally. Which of the following might be a benefit that Ceci is recognizing?
Internal recruiting boosts retention and commitment.
Lamar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills so the team can function better. He has observed them working together to solve problems and he has shared the latest customer survey results with them. In terms of the OD process, Lamar is implementing
Intervention
How do you know if a company fosters an innovative culture and climate?
It allows for experimentation, failure, and risk taking.
What is the benefit to managers of being evaluated by subordinates?
It can be helpful for goal setting and personal growth.
Despite the increase of automation, which jobs are on the rise?
Knowledge work jobs
When Rosalyn comes into the office, she speaks to no one, shuts her door, and is rarely seen again until lunch. She supervises a team of 12 people though. Carmelita has a new idea she would like to share with management, but is unsure if she should take it to Rosalyn. How would you describe this upward communication?
Lacking trust
Active ________ is the process of actively decoding and interpreting verbal messages, which requires full attention and processing.
Listening
Lakshmi was asked by the vice president of her department to lead a task force developing specifications for a new customer database to be used by several other departments in her organization. Lakshmi is an IT supervisor, but most of the other task force members are directors of other departments. At the first meeting, several asked questions that she had trouble answering. How would you explain Lakshmi's level of situational control?
Low
Based on the Management in Action case, overworked Away employees who couldn't keep up by answering messages immediately, even late at night or on weekends, would receive a public reprimand on Slack, worsening their mental state. Based on what you know about stress and performance, what is the most likely outcome of this workplace environment?
Low performance due to burnout
Which of the following is an inside force for change?
Low productivity
Someone demonstrating ________ is both influencing followers to internalize and commit to a set of shared goals, and facilitating the group and individual work that is needed to accomplish those goals.
Managerial leadership
Lexi, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. In what way is Lexi affecting organizational change?
Managers behavior
According to the contingency model, a relationship-oriented leadership style works best in ________-control situations.
Moderate
________ is the set of psychological processes that arouse and direct goal-directed behavior.
Motivation
The ________ enforce(s) procedures allowing employees to vote to have a union and for collective bargaining.
National Labor Relations Board
To boost innovation, Myriad Sales, a third-party sales firm, has focused on hiring for creativity, intrinsic motivation, and demonstrated ability to maintain professional relationships. Myriad Sales is concentrating on which aspect of its innovation system?
Necessary Human Capital
According to Herzberg's two-factor theory, in the zone between the motivating factors and the hygiene factors, employees are
Neutral
Which of the following is accurate about norms?
Norms allow employees to understand their roles more clearly.
Orchid Spa has spent the last year focusing on reducing absenteeism and turnover. It is critical to the business that clients are able to see the same massage therapist or skin specialist every time they come. Which of the following strategies do you think the Orchid Spa managers should try?
Offer employee benefits, such as flexible work hours.
________ is the extent to which an employee identifies with an organization and is committed to its goals.
Organizational commitment
How are offshore suppliers changing the way U.S. companies work?
Other countries have employees willing to work twice as hard for half the pay.
Dante is monitoring developments in ________, such as immigration, automation, and globalization, to plan for how they will affect his company.
Outside forces
Akemi volunteers for the parent-teacher organization (PTO) at her son's school. For the upcoming fall festival event, parent volunteers are needed to sell tickets, recruit attendees, collect donations, and operate the games and food booths. Akemi wanted to prove to the other parents that she is a very talented graphic designer, so she volunteered to create the flyer and social media posts that would be used to advertise the event. Akemi probably has a
Performance goal orientation
Heather is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Heather is expressing her need for ________ power.
Personal
When Berat saw Coral in the stockroom stuffing her purse with expensive printer cartridges, Coral was quick to say, "We've been friends since first grade, so I'm sure you won't say anything about this." How was Coral trying to influence Berat?
Personal Appeal
Dedicated, cooperative, and intelligent are ________ that describe Latonya.
Personality Traits
Every time Kiersten's phone buzzed during a meeting, she would step out to either take the call or respond to the text. It did not seem to matter, if she was the one presenting at the time or just listening. She did not even seem to notice the eye rolls from the others or any of the other nonverbal cues. Kiersten's behavior could be described as
Phubbing
In the Management in Action case, McFarland was standing atop a table frantically yelling instructions at the crowd. If the crowd was not able to understand McFarland's instructions because they could not hear him, which barrier to communication was most likely present?
Physical
________ is the use of desirable consequences to strengthen a particular behavior.
Positive reinforcement
Which of the following statements is true about the effectiveness of OD?
Positive results of change are more likely when using multiple interventions and receiving support from management.
McClelland's acquired needs theory posits that three innate needs—achievement, affiliation, and ________—are major motives determining people's behavior in the workplace.
Power
Using threats or intimidation to persuade someone is which influence tactic?
Pressure
A technological innovation that improves the performance and speed of a computer's operating system would be considered a ________ innovation.
Product
Alex's employer distributes checks at the end of each quarter, representing an equitable portion of 5 percent of the company's pretax earnings for the previous quarter. These are ________checks.
Profit sharing
Maxwell, a detective, just completed a very difficult case. He did not realize an important clue early on and he did not follow-up with the witness until several days after the incident. Now, Maxwell is practicing self-compassion and focusing on self-affirming truths such as "I care about getting justice for the victims." Which career readiness competency is Maxwell practicing?
Self-awareness
________ is the extent to which people like or dislike themselves.
Self-esteem
Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal. She said her failure was due to the poor economy. Helena provides an example of
Self-serving bias
Based on the Management in Action case and what you know about Lewin's change model, Carnival managers should use the coronavirus pandemic as motivation for change at the organization during the ________ stage of the model.
Unfreezing
Mirella's employees have been excellent lately. They are exceeding quotas, recruiting new clients, and meeting every deadline. If you were her management consultant, which theory would have Mirella apply so that her employees will continue to repeat these behaviors?
Reinforcement
_________ is the degree to which a test produces consistent scores.
Reliability
________ is an emotional/behavioral response to real or imagined threats to an established work routine.
Resistance to change
In the Management in Action case, CEO Neumann had ________ power in the company because he could increase employee compensation.
Reward
Pip Pop is an app development firm that prizes creativity and technical skills. If you were the chief people officer of Pip Pop, how would you ensure external fit of the HR system?
Reward innovative ideas and continually train employees on the latest computer programming languages.
Kelsey had a starring role in a film that was shot in her hometown of Shreveport, Louisiana. Though the Screen Actors Guild, an actors' union, exists in Louisiana, Kelsey was not required to join it because of the state's ________ law.
Right-to-work
Vacation days, health and dental insurance, and retirement plans are forms of compensation.
True
When Mayumi raised several possible objections to a proposal for the sake of driving discussion, she was playing the role of devil's advocate.
True
Research shows that followers seek and admire leaders who create feelings of
Significance
________ capital is the economic or productive potential of strong, trusting, and cooperative relationships.
Social
Jonathan wants his company's culture to be more team-focused and less individual-focused. He sees that the company can improve communications, leadership, and group processes. On which target element is Jonathan focused?
Social Factors
A restaurant manager who arranges to have all of the restaurant's leftovers, plus 50 prepared meals, donated to a food bank each week probably exhibited ________ power to coordinate the extra work needed by her employees to package and deliver the food.
Socialized
Which of the following is a tip for writing more effectively for business purposes?
Start by stating your purpose and what you expect of the reader.
The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ________ stage.
Storming
________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.
Storming
"Do my subordinates perform unambiguous, easily understood tasks?" This question reflects the ________ dimension of situational control.
Task Structure
As a crew chief for the air force, Clint inspects and services fighter jet engines, which protects the lives and safety of military personnel and increases their ability to conduct missions. Clint's job has a high level of
Task significance
Chung manages his employees by carefully monitoring their production, comparing what they do to predicted schedules, and watching the budgets. Chung can best be described as a ________ leader.
Task-oriented
Social media (LinkedIn, Facebook) can make the search for new employees more efficient. The rise of social media is an example of a(n) ________ advancement or force.
Technological
Shaia owns a print shop that primarily designs custom t-shirts and signs. Shaia's three employees Rocio, Terrell, and Lara work are cross-trained to create designs, operate the printing machines, and handle sales transactions. Which of these is an example of external communication?
Terrell takes a customer's order over the phone.
Which of the following is an example of a barrier in cross-cultural communication?
The "OK" hand symbol means "all right" or fine in the United States, but is considered an insult in parts of Europe.
Which of the following diversity issues is true in the U.S. workforce?
The glass ceiling prevents many people of color from obtaining managerial and professional jobs.
Who defines effective communication?
The receiver
Which of the following is an example of physical noise in a workplace?
The restaurant has a loud ventilation fan that turns on whenever the kitchen reaches 85 degrees.
If you have a team that is low on conscientiousness, which of the following would you recommend?
They need a team charter
Marco was recently fired from Trinity Plumbing Supply after multiple instances of publicly humiliating and insulting his subordinates. What should Trinity's HR supervisor do to prevent abusive supervision in the future?
Train managers to recognize abusive supervisory behaviors and create a fair process for handling them.
The ________ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.
Trait
________ appraisals are subject to validity problems due to evaluator bias.
Trait
Charismatic leadership is now considered part of ________ leadership.
Transformational
Every year, 10 percent of GE's managers are assigned the bottom grade during the annual review cycle, and if they don't improve, they are asked to leave the company. GE uses a forced ranking performance review system.
True
Leaders inspire action and articulate the vision. Managers plan, organize, and supervise the tasks. The behaviors of leaders and managers are different, but both may be performed by the same person.
True
Leadership is the ability to influence employees to voluntarily pursue organizational goals.
True
Lyla has hired two new employees, Rohan and Harue, for her team. Rohan is outgoing and physically attractive, while Harue is very bright but seems quiet and unsure. Lyla immediately expects Rohan to outperform Harue at the job. Lyla is likely experiencing the halo effect.
True
Procter & Gamble modified a liquid detergent to make it available as a concentrated powder in a pouch. This new product is an example of an improvement innovation.
True
Sylvie had many spelling and grammar mistakes in her report, some of which made the content difficult to understand. Sylvie's report is an example of poor encoding.
True
The type of appraisal in which employees are evaluated by their managers, peers, and subordinates is called the 360-degree assessment.
True
Those who have the Type A behavior pattern are involved in a chronic, determined struggle to accomplish more in less time.
True
Go Grub's customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. The drivers have resisted using GPS systems, claiming they know their territories, but managers are now encouraging them to look for the best solution to the increased level of customer complaints. Go Grub is in the ________ stage of Lewin's change model.
Unfreezing
Studies exploring nurses' perceptions about using robots to insert IVs found initial resistance, with some nurses concerned about the cost and potential patient harm of these devices. As part of the ________ stage of change, the nurses' managers are modeling how to use the robots and demonstrating their high level of accuracy.
Unfreezing
When Abigail's Antiques surveyed its customers, it discovered that customers preferred the company's competition more than 75 percent of the time. The most frequently cited reason was customer service. During which stage of Lewin's change model should Abigail provide her employees with this information about the problems with customer service?
Unfreezing
A closed shop agreement, which is illegal today, is an extreme example of a(n) ________ that ensured all workers who benefited from the union paid union dues.
Union Security Clause
A key way to protect digital communication systems against fraud, hackers, identity theft, and other threats is
Use Strong passwords
Saving on real estate expenses and leveraging knowledge of many different markets are benefits of
Virtual teams
Which question do individuals ask during the adjourning stage of group development?
What's next?
Kayla is a busy entrepreneur who is running a rapidly growing startup. Kayla intends to use social media for recruiting several new employees. What key managerial takeaway would you give to Kayla?
When hiring a web designer, Kayla should check Dribbble.
VariCorp offers employee benefits such as flex-time, sabbaticals, and onsite daycare. VariCorp knows its employees have a need for
Work-life balance
DeShawn, a management professor, was notified that his son got sick at school and needed to be picked up. DeShawn asked his colleague to cover the lecture that day so he would not have to cancel class. DeShawn is experiencing
Work-life conflict
Which of these statements describes equity theory?
Workers consider their own inputs and outcomes in comparison with those of others.
At a press conference, the governor appointed a new commissioner. The acting commissioner was not aware of the change and was not able to make an announcement to staff prior to the press conference. Almost immediately after the press conference, the rumor started that the agency was being dismantled and all the employees would be laid off. Was this a reasonable response to the change?
Yes, because there was surprise and fear of the unknown.
Which of the following is an example of a dysfunctional conflict?
a manager telling an employee that his work visa can be revoked at anytime
Noreen likes it when her boss recognizes that she met the deadline and tried her best, even if what she submitted was not exactly what he was expecting. Noreen is motivated by a need for
achievement
Ismail leads a training and development team. He expects excellence, sets challenging goals, and expresses confidence that all team members are capable of doing their part to meet and exceed the goals. Which style of leader behavior is Ismail using?
achievement-oriented
Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class?
adverse impact
Following accusations of sexual harassment and retaliation against union organizers, Google recently launched an internal website for employee complaints as a way to
allow employees to have a voice in decisions that affect them.
Phillip has been hired as a consultant to review a company's contracting and purchasing procedures. He began by reviewing recent contracts that were awarded and ones that the company lost. Then, Phillip interviewed employees in both units to ascertain if there were any concerns regarding process, work flows, communication, and expectations. Phillip learned that the company had rewarded the number of contracts awarded and gave bonuses for higher amount contracts. Phillip recommended a new system that rewarded contracts that aligned with the company's mission, regardless of financial amount. How was Phillip applying the systems model of change?
as a diagnostic framework
At what point during the innovation system process would management invest resources in innovation and generate employee commitment to innovation?
as part of the creation of the innovation strategy
During a(n) ________ interview, Marcia asked Iván to tell her about the actions he took to overcome some sort of adversity.
behavioral-description
For years, a mathematics professor experienced abusive behavior at a community college where he taught. It began with a few deans spreading rumors and false accusations that threatened his job. The abuse was emotionally draining and took time and focus away from his job. The professor was the victim of
bullying
To develop a new board game, Hasbro brings together employees from manufacturing, design, sales, marketing, and market research to form a
cross-functional team.
Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce
cognitive dissonance.
When building commitment is really important, you should use the core influence tactics, which includes
consultation.
The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ________ approach.
contingency
Henry encourages his employees to focus on their own well-being and he truly hopes they will flourish. Henry is well on his way to
creating a positive work environment.
Pablo assured his team that he would advocate for them to receive a much-deserved pay increase. However, when Pablo met with the CEO, he prioritized funding for new equipment over the raises. On which aspect of trust did Pablo fail?
credibility
Rosa asked Henry, one of her team members, to purposefully think of and voice criticisms as the group discussed whether to open a branch office in another state. This is an example of the use of
devil's advocacy.
In the Management in Action case, a real-estate executive mentioned that when it came to technical knowledge, Neumann ________, which is indicative of ________.
doesn't know what he doesn't know; the Dunning-Kruger effect
A manager needs to inform employees that the quarterly project management training will start on June 1, about three months from now. Generally, which of the following should the manager use in this situation?
JJ recently became one of the firm's youngest-ever department managers. Each week, during management meetings, JJ proposes ways to use Slack, shared files, and the firm's intranet to streamline the group's communications. Which personal barrier to communication would you attribute to JJ?
generational differences
During Lewin's changing stage, managers should
give employees new information, perspectives, and models for behavior.
Which of the following is an example of nonverbal communication?
giving a high-five to your partner after you win a card game
Lamar led a team that just finished up a very challenging research project that will be used by the company's leaders to set strategic plans. Despite the stress of the past few months, most participants seem sad the project ended. Now Lamar should
have an awards ceremony to recognize their achievements.
Because hard feelings about group leadership and assignments have passed, the members of Maya's group now seem to be relating much better. At the meeting tomorrow, she should take advantage of this moment by
helping the team identify group goals and values.
Ursula has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Ursula likely has a
high need for affiliation.
Because Allison is assertive, cheerful, and sociable, she would likely rate
high on extroversion.
Maureen, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Maureen is communicating
horizontally.
To derive a competitive advantage, firms can properly configure HR practices to drive ________ which leads to ________.
human and social capital; implementation of strategy
When someone restates in their own words the crux of what they heard, they are
paraphrasing
Tamir, the manager of Diamond Credit Union, is applying the job characteristics model. Tamir just learned that the motivating potential score for his bank's tellers is low. The next thing Tamir should do is
identify which aspects of the tellers' job are not motivating.
Katya was working for a clothing boutique when the COVID-19 pandemic caused the boutique to close. Katya was not upset about being let go, but she was upset that her boss was rude and acted as if Katya was the cause of the boutique's closure. Katya experienced low
interactional justice.
Performance feedback is most effective when it
is focused on future performance
Tension was mounting as the management team discussed changes to promotion requirements. Then, Colby made a joke about Makoto's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Colby was acting in a ________ role.
maintenance
________ is at the center of the diversity wheel.
personality
Revised path-goal theory indicates to managers that they must consider
modifying their leadership style to fit employee and task characteristics.
The more management levels through which a message passes, the
more distorted the message may become.
In which step of the L&D process do managers determine what skills employees should have after the process that they did not have before?
objectives
In addition to the human resource practices at hospitals discussed in the Management in Action case (regarding the nursing profession), what other factors contribute to effective group and social processes?
organizational culture and organizational structure
The two cofounders of a data-storage firm were feuding with each other because one founder couldn't stick to his decisions, which drove the other founder crazy. Who should work with the warring executives in separate sessions to solve the problem?
organizational development specialist
According to the acquired needs theory, the desire to influence others is part of the need for
power
When it comes to conflict, managers should understand that
productive conflict can improve decision making and organizational effectiveness.
According to Herzberg, to motivate for job satisfaction, managers should
publicly recognize good performance.
The COVID-19 pandemic caused most white-collar workers to adapt to working remotely. This interruption in normal functioning likely caused work teams to experience
punctuated equilibrium
A(n) ________ change involves introducing a practice that is new to the industry, such as using drones (rather than delivery trucks) to deliver products to customers.
radically innovative
The Americans with Disabilities Act requires employers to
reasonably accommodate an individual's disability.
Based on expectations of the team, of the organization, and of themselves, what do the members of the team often develop?
roles
For managers, the importance of Maslow's contribution is that he showed that workers
seek more from their jobs than just a paycheck.
Because it is hard to fire employees, ________ is widely held as one of the most important HR practices to do well.
selection
Which employees are most likely to engage in counterproductive behaviors?
subordinates of abusive supervisors
Nelson supervises a group of assistants serving the company's editors. He gets along well with his employees, and he has created detailed procedures for all the types of editorial documents they encounter. Nelson hires and fires; he also gives work assignments, performance appraisals, and promotions. If Nelson is following Fiedler's contingency model, he is exhibiting ________ leadership.
task-oriented
Fiedler's contingency leadership model determines if a leader's style is
task-oriented or relationship-oriented.
If one of the production crew members in the Management in Action case is known for keeping the team headed in the right direction to meet taping deadlines, this person would have the ________ role of ________.
task; orienter
The invention of a machine to make plastic corks for wine bottles is an example of a ________ change that has severely affected companies that produce traditional cork.
technological
When trying a case, lawyers call their strongest witness last due to jurors being prone to
the recency effect.
Communication is
the transfer of information and understanding from one person to another.
Why would an ability test be given during an interview?
to test how accurately a person can type
Dakota, a manager for a large trucking company, wants to evaluate his truck drivers but is unsure of which type of performance appraisal to use. He has data on the number of miles driven, customer complaints, number of traffic tickets, absences, and number of weight violations. Dakota would be well-advised to
use an objective appraisal to evaluate and support the drivers.
Josef is something of a cheerleader around his team. He shares his vision and expresses his confidence in his team's ability to achieve his vision. He is quick to compliment and acknowledge team members' accomplishments, and he is enthusiastic about their successes. Which style of leadership behavior is Josef exhibiting?
value-based
Of the following, which medium is the richest?
videoconference
