Management 320

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daniel is searching for a job and finds an organization he's interested in working for. he reads through current employee reviews of the company online and peruses the company website.

anticipatory phase

Francis schedules a meeting with her boss to ask if he would list one thing that he thinks she could do a better job with on her current project

ask for feedback

Jamir asks his supervisor is she could tell him one thing she thinks he is doing exceptionally well in his current job.

ask for feedback

joseph works for a telecommunications company whose culture devotes considerable resources to hiring and developing employees

clan

May provide a more accurate assessment of an applicant's job-related personality traits than other types of interviews

unstructured interview

Sal has been an employee of a large company for over 10 years and recently celebrated his 60th birthday. His boss tells him that he is not going to be interviewed for a promotion because he doesn't have enough "good years" left to warrant the investment training

ADEA

Walton's company will not allow him to receive an extension of health insurance benefits after his termination

COBRA

V.P., Commercial Accounts: Ms. Nguyen is the head of commercial accounts

Customer Division

Marie and her brother work in construction and perform similar jobs. Her brother makes $25 an hour, while Marie makes $20 an hour

Equal pay act

V.P., European Market: Ms. Orlov is in charge of the company's European markets

Geographic Division

When Antoinette's office was being refurbished, it was discovered that the floor tiles contain asbestos, a carcinogenic fiber substance. The company had to call in a hazmat contractor to get rid of it and Antoinette couldn't get back in to her office for weeks.

OSHA

Tabitha is the head of a large software company. She refuses to provide health insurance benefits to her employees

Patient Protection and Affordable Care Act

word about khurana is spreading among employees after many have found news articles outlining her reputation for integrity, personal philanthropy, and willingness to turn down profitable opportunities when an ethical problem exists

Stories, Legends, and Myths

specialists work together to achieve ______________ in a highly integrated organization.

a common goal

Learning about an organization that takes place before an employee joins the organization. Information can come from web searches, current employee contacts, advisors, etc.

anticipatory phase

this results in greater efficiency

division of labor

__________ tend to have a narrow span of control, whereas ___________ have a wide span of control.

first-line supervisor; shift supervisors

____________ is a performance review system in which all employees within a business unit are ranked against one another.

forced ranking

Rayah reminds herself that when receiving negative feedback, she has a propensity to blame others for her mistakes

identify your tendencies

what is the benefit of a manager being evaluated by his or her subordinates?

it can provide information for the subordinate's performance appraisals

how does an applicant tracking system aid an HR manager?

it can summarize the fundamentals of each job in the organization

shared tasks mechanistic or organic

organic

wider span of control mechanistic or organic

organic

According to the competing values framework, the four types of ___________ are clan, adhocracy, market, and hierarchy.

organizational cultures

Age inside or outside force?

outside: demographic

which of the following is NOT a type of compensation? a. wages b. salaries c. incentives d. benefits e. promotions

promotions

Assistant to the President: Ms. Fineberg has low work specialization and few rules in her postition

simple structure

asks candidates questions that focus on hypothetical situations

situational interview

attempts to figure out how applicants would respond if they were to encounter a given situation on the job

situational interview

in considering the staffing an organization might need in the future, human resource managers should

understand the organization's vision and strategy in order to hire personnel to support them

more likely to get applicants with fresh insights

advantage of external recruiting

Roman is fired from his job because he informed the Securities and Exchange commission of possible fraud committed by his company's executives

1

Demarcus' department's productivity is being reviewed by upper management after a sharp decrease from last year's levels.

Assessment

LaTonya's father has been diagnosed with a. terminal disease. She asks her employer for 12 weeks of unpaid leave to care for her father

Family and Medical Leave act

Dakota, a manager for a large trucking company, is beginning to evaluate his truck drivers but is unsure of which type of evaluation to use. He has data on the number of miles driven, customer complaints, number of traffic tickets, absences, and number of weight violations. How would you advise Dakota?

assure him that with the data he has, an objective appraisal would give feedback on how to evaluate and support the drivers.

Raelynn's Builders may only hire workers for a job who are already in the union

closed shop

automatically creates a vacancy somewhere else in the organization

disadvantage of internal recruiting

higher risk overly because candidates are not well known inside the organization

disadvantage or external recruiting

Duncan doesn't like his supervisor's choice of words in telling him he's doing a poor job on a project, but he agrees that the core of his supervisor's message - that he's no doing a great job - is accurate.

engage in active listening

Edie focuses on not interrupting her boss during her performance review

engage in active listening

Russell distributes fliers and coupons for a local restaurant. Although the minimum wage is $7.25 per hour, Russell's boss only pays him $5.75 per hour.

fair minimum wage act

this type of appraisal focuses on results and is often numerical

objective performance appraisal

what is the process called that helps employees integrate and transition into their new job?

onboarding

Workers at Louisiana Concrete may choose to join or not join a union

open shop

changing customer preferences inside or outside force?

outside: shareholder, customer, and market changes

domestic and international competition inside or outside force?

outside: shareholder, customer, and market changes

leadership of a country inside or outside force?

outside: social and political pressures

the myers-briggs type indicator is a(n) __________ test.

personality

Spencer practices silently mediating for 15 minutes each day before he goes to work.

practice being mindful

shay is preparing to go into her meeting with her supervisor, jill, to discuss her annual evaluation. she knows that there have been a few times this year where she could have performed better and she does not want to get angry in the meeting. Last night and on the ride in this morning, she rehearsed what she anticipated JIll would tell her and what her response would be. shay was trying to

resist being defensive

at the end of all meetings at Elision, attendees have started saying "we stand up" in unison. this reminds employees that the company wants to be upstanding in its endeavors as they go forth to tackle their jobs.

slogans and sayings

__________ capital is the economic or productive potential of strong, trusting, and cooperative relationships. this type of capital can help you land a job; a national survey of recruiters revealed that 74 percent had found the highest- quality applicants through employee referrals.

social

this appraisal may focus on specific, observable performance aspects such as conveying positive attitudes toward customers or staying late to finish projects

subjective appraisal

kaitlyn received some constructive criticism from her boss during her annual performance review. she didn't hear anything else her boss told her to do during the review because she was busy explaining the reasons that her co-workers had prevented her from doing a better job

take ownership and accept responsibility

which of the following is not a principle reason to transfer an employee? a. the employee's skills are needed in another part of the organization b. the employee is suspected of illegal behavior c. giving the employee a new challenge can help to maintain his or her interest and motivation d. the employee has personal difference with her or her current boss e. the transfer offers an opportunity to broaden employee experience

the employee is suspected of illegal behavior

the equal employment opportunity commission was established by the

title vii of the civil rights act

when jack was hired in 2011 at ford motor company, he was offered $14 an hour. his best friend sam started at the same plant doing the same job two years earlier making $28 an hour. this is an example of

two-tier wage contracts

At Spokes Utility, workers aren't required to be union members when hired but they must join the union within a specified union.

union shop

each applicant's conversation with the interviewer is different; can feel more like an ordinary, informal conversation than a job interview.

unstructured interview

might become overly subjective and interviewers' biases are likely to influence their perceptions of candidates' responses

unstructured interview

vulnerable to legal action from candidates because questions can easily veer into non-job-related territory such as disability, family status, or diversity

unstructured interview

Which of the following is an example of an espoused value? a. there is an elephant in the room b. every cloud has a silver lining c. go on a wild goose chase d. get a taste of your own medicine e. walk the walk and talk the talk

walk the walk and talk the talk

corey wants to reorganize the company. Currently there are HR units at each plant, fiscal units at each plant, and purchasing units at each plant. He feels that by bringing all of those key functions together in one location and deploying them to the plants only when needed, he will save money and also create consistency. Is Corey Correct?

yes, because the company will need fewer employees in these units, saving money and allowing for consistency in process.

Yang receives his bonus check when he beats his sales goals by 10 percent.

Provide consequences

increases employee loyalty, effort, and morale because employees feel like hard work will earn them opportunities if they stick around

advantage of internal recruiting

process is less. costly because fewer resources are put into interviewing, advertising a job, etc.

advantage of internal recruiting

savannah is in her third round of interviews at ABC corporation and thinks she may like working there but would like more information. a former classmate already works of the company, so Savannah reaches out to her to find out more information about the organization's culture.

anticipatory phase

after you start a new job, how can you assess whether you are a fit?

ask yourself, why did i take this job and what are my career expectations?

Isla's virtual team is researching new software programs that they hope will allow them to work simultaneously on projects. After spending a few days trying one they hoped would work, they've realized it's not the right fit for their needs and they've wasted days on it. They spend the rest of the week venting over email about their frustrations.

be more resourceful

avery's work team just found out they've gone way over budget while working on a new initiative. upon this realization, Avery asked the group to conduct a brainstorming session around the causes of exceeding the budget. the group then brainstomed solutions to the top three causes

be more resourceful

attempts to learn how employees have dealt with workplace situations in the past

behavioral-description interview

henley has been with her current company for about six months and is not longer feeling like a "newbie." she's setting short- and long-term performance goals with her supervisor for her primary work projects.

change and acquisition phase

luc was recently honored at his company's annual awards ceremony with a "one year" plaque to symbolize his completion of his first year working for the company

change and acquisition phase

could make employees that that promotions result from how long they've been with the company

disadvantage of internal recruiting

the pool of potentially fresh talent and viewpoints is limited, and competition is restricted.

disadvantage of internal recruiting

after receiving negative feedback about her work performance, Antonina reminds her boss of similar mistakes he has made in the past.

does not represent a way to be a better receiver

Sophie remembers that even if she is certain that her boss' intentions are simply to undermine her confidence, she should use any and all feedback to develop and improve her work performance

doesn't representa. way to be a better receiver

Making formal statements, engaging in rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to

effect corporate change

__________ means that anyone can be dismissed at any time for any reason at all, or for no reason.

employment at will

Aaron works for a computer company whose corporate culture is characterized by a formalized, structured work environment aimed at achieving effectiveness.

hierarchy

leslie works for a pharmaceutical company with a corporate culture that institutes a variety of control mechanisms to measure efficiency, timeliness, and reliability in the creation and delivery of products

hierarchy

________ capital is the economic or productive potential of employee knowledge and actions

human

Brodie, the owner of Wave Pools, is driven by competition. He is very focused on meeting deadlines and quality, and on delivering the results that customers want. He pushes his managers to continually exceed their productivity goals, and he stresses that profits take precedence over employee development and satisfaction. Brodie feels "there is not enough time for training." however, his employees are regularly rewarded for their success in meeting company goals. Wave Pools has a(n) __________ culture.

market

daveed works for a real estate company with culture that values employees' ability to focus on the customer, react quickly, and deliver quality work on time.

market

olivia works for an investment firm with a culture that focuses on productivity and profits over employee development and satisfaction.

market

jayden is very comfortable taking initiative and doesn't require a lot of direction on work projects. she is also goal-oriented and enjoys competition

market and adhocracy

Marco, the owner of Spaghetti Factory, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Marco also believes in close supervision of all employees. Spaghetti Factory is a(n) _______________ organization.

mechanistic

best for companies operating in stable environments mechanistic or organic

mechanistic

in this type of appraisal, managers would track employee results such as a number of cars sold in a quarter, total miles driven, or monthly sales totals.

objective appraisal

Bianca is given specific metrics that her department has to meet

objectives

best for companies that need to respond to rapidly changing consumer tastes mechanistic or organic

organic

decentralized hierarchy of authority mechanistic or organic

organic

flatter structure mechanistic or organic

organic

informal communication mechanistic or organic

organic

many teams or task forces mechanistic or organic

organic

education inside or outside force?

outside: demographic

gender inside or outside force?

outside: demographic

immigration inside or outside force?

outside: demographic

skill level inside or outside force?

outside: demographic

information technology inside or outside force?

outside: technological advancements

manufacturing automation inside or outside force?

outside: technological advancements

The walls at Ellison were once covered with news stories, photos, and awards representing conquests and profits. the company is slowly removing these items, replacing them with reminders of the company's social impacts, as well as those of other organizations that have exemplified social responsibility

physical design

Imogen makes a concerted effort to be completely present and non judgemental during an uncomfortable conversation with her superior.

practice being mindful

miranda works for a new entrepreneurial company that is characterized as being creative, making innovative products, and being adaptable in the marketplace

adhocracy

Rainer decides to hide his anger after receiving negative feedback from his superior and he stops listening to the feedback

does not represent a way to be a better receiver

Jere reviews customer satisfaction data to determine if her employees are doing better in that area

evaluation

Elision's values statement now begins "committed to making things right" to signify that elision wants to correct its past mistakes, and also operate in the "right" way in all its future endeavors.

formal statements

job dissatisfaction inside or outside force?

inside: human resources concerns

Quentin has a discussion with his supervisor about how sales are going and whether or not it looks like he will make this year's budgeted sales figures

monitor and evaluate performance

Few rules and procedures mechanistic or organic

organic

Elison has built thorough and validated integrity testing into its selection system for new employees

organizational goals and performance criteria

Freya asks her supervisor during her performance review, "Am i correct that you feel that i could be devoting several more hours to my core job responsibilities each week?"

resist being defensive

Mohammed becomes angry about the negative feedback he received from his boss. He catches his negative emotion and decides to ask his boss a few clarifying questions to be sure that he understands exactly what is being communicated.

resist being defensive

one type of this appraisal is the behaviorally anchored rating scale (BARS), designed to assess specific behaviors. for example, a 5-point scale that ranges from 1 - "the employee rarely takes any initiative" to 5 - "employee often solves problems independently without being told"

subjective appraisal

the validity of this appraisal is questionable because managers' personal biases can influence ratings.

subjective performance appraisal

this appraisal may focus on employee attributes such as leadership ability or positive attitude

subjective performance appraisal

Typhanie, a customer service representative with WestComm Wireless Services, was asked by one of her customers if WestComm would be interested in joining the chamber of commerce to meet potential customers and increase its contacts in the local business community. Typhanie believes this is a very good idea and approached her manager, Deondre, about becoming a chamber member. Deondre said to Typhanie, "because the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." WestComm is an example of an organization with

centralized authority

Aileen and her supervisor discuss how the market is looking at how much of an increase in sales she believes is realistic and attainable for this year.

define performance

basic assumptions represent the core values of an organization and are

written into the mission.

an example question would be "tell me about a time that you had to say 'no' to an employee's request in the past. how did you handle it, and what would you do differently if you could go back in time?"

behavioral-description interview

war inside or outside force?

outside: social and political pressures

this has to do with having the rights associated with managerial tasks

authority, responsibility, and delegation

bekah the manager of fit and trim nutrition services, was telling her new nutritionist that "i have many decisions to make in a day, and as the manager, during the course of a week, i have to give orders to most of the 35 employees. Then there is my budget and the clinic's resources, which i oversee." Bekah's _____________ gives her the right to make decisions, give orders, and utilize resources

authority

structural reorganization inside or outside force?

inside: manager's behavior

taller structure mechanistic or organic

mechanistic

this type of appraisal is less subject to being tainted by managers' personal biases

objective appraisal

this type of appraisal is based on facts that managers keep track of.

objective performance appraisal

thomas just found out her was passed over for a promotion yet again. this is his third time going up for the job. He's now asking himself, "what did i say wrong in my interview?"

Expand your perspective by asking different questions

a hierarchy of authority is _________. most military organizations are known for having a strong hierarchy of authority

a control mechanism for making sure the right people do the right things at the right time

which of the following statements about sexual harassment is true? a. a hostile work environment is characterized by a tangible economic harm b. a person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment. c. the organization cannot be sued for sexual harassment as long as its managers did not know about the situation. d. uninvited hugging or patting someone is not considered sexual harassment e. sexual harassment is defined as occurring between members of the opposite sex.

a person who feel he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment

wallace works for an advertising agency whose corporate culture encourages employees to take risks and experiment with new ways of getting things done

adhocracy

aniyah has an entrepreneurial spirit and enjoys taking risks. she also believes in delivering work in an efficient and timely manner

adhocracy and heirarchy

higher chances of getting applicants with specialized experience and knowledge

advantage of external recruiting

risk is decreased because candidates are known to others in the company and are already familiar with the organization.

advantage of internal recruiting

Workers at university college must pay the equivalent of union dues, but they aren't required to join the union

agency shop

a binding decision may be sought from ___________ if a grievance procedure is not sufficient to solve a labor-management dispute

an arbitrator

according to the law, which of the following is considered an employment test? a. only personality tests b. only interviews and personality tests c. small talk before and after the interview d. only application e. any procedure used in the employment selection decision process

any procedure used in the employment selection decision process

which of the following is NOT one of the five steps in the learning and development process? a. attendance b. assessment c. objectives d. selection e. implementation

attendance

this occurs once an employee has been with the organization for a while and has a good understanding of his/her work role. Focus shifts to mastery of skills and adjusting to work group's values and norms.

change and acquisition phase

which of the following is the most effective source of new employees? a. private employment agencies b. newspaper and linkedin ads c. employee referrals d. college recruiters e. unions

b. newspaper and linkedin ads

asks candidates questions that focus on things they have done in previous jobs

behavioral-description interview

sam has worked for many years for her company. a few more years and she can look forward to collecting her monthly pension check.

benefits

some say the office culture today has become "too nice." which statement would not be heard in that type of setting? a. no need to go out of your way; ill get it later b. did you see the new menu in the cafeteria? there goes my diet c. can you believe that the boss expects us to stay late and does not even ask. d. how was your weekend? were you able to get up to the lake house? e. did joe get into the college of his choice? i know you hoped it also came with a good financial package

can you believe that the boss expects us to stay late and does not even ask.

this is related to who makes important decisions in the organization

centralization vs. decentralization

This culture type is collaborative, encourages cohesion and job satisfaction through employee involvement. Which type is it?

clan

caprice works for a regional airline whose corporate culture encourages employees to collaborate and become involved to increase their job satisfaction

clan

victoria likes to work with others and enjoys social interactions with people at and outside of work. she likes to keep up with the latest trends, and she finds networking especially helpful for staying on top of new developments in the marketplace.

clan and adhocracy

you work best when your tasks are highly structured. you also enjoy learning and want to continue to develop as a professional

clan and hierarchy

Which of edgar Schein's common elements unifies employees and gives an understanding of the organization's reason for being?

common purpose

Without this, the organization begins to drift and become disorganized

common purpose

the ___________ is a law that requires an extension of health insurance benefits after termination.

consolidated omnibus budget reconciliation act (COBRA)

individuals do make a difference, but they cannot do everything themselves

coordinated effort

symbols, stories, heroes, and rites and rituals are ways in which ___________ is (are) most often transmitted to employees.

culture

the process of recruiting candidates takes longer and costs more money

disadvantage of external recruiting

Tariq has the chance to absorb some of his coworker's job duties while his coworker is on leave. Tariq is excited about the opportunity because it will give him a chance to learn a new role and expand his skill set.

display a proactive learning orientation

wren's company has instituted a new once-per-month continuing education requirement for all employees. Wren is a high performer and doesn't want to waste her time at training. She's confident she already knows everything she needs to know to do her job well.

display a proactive learning orientation

Reward systems inside or outside force?

inside: manager's behavior

Eddie was surprise to learn that net everyone would receive a bonus this year. Instead, management planned to rank all of the employees in Eddie's division and award bonuses only to the top 20 percent in terms of sales. Eddie's company is using a(n) _____________ performance review system.

forced ranking

during his performance review, Neale remembers that while he normally wants to disagree with any negative information about himself, he should consider owning his mistakes

identify your tendencies

Melba is charged with deciding whether to have learning and development classes conducted during the workday or to have learning and development outside of work.

implementation

unmet needs inside or outside force?

inside: human resource concerns

absenteeism and turnover inside or outside force?

inside: human resources concerns

participation/suggestions inside or outside forces?

inside: human resources concerns

productivity inside or outside force?

inside: human resources concerns

____________ is the process of locating and attracting qualified applicants for jobs open in the organization.

recruiting

___________ is the degree to which a test measures the same thing consistently.

reliability

While Vonda's sales are strong, they do not appear to be in line with what she and her supervisor anticipated, so they are meeting to discuss how she can boost her sales in time to meet her goals

review performance

Oswaldo receives several proposals from learning and development content delivery companies and considers each.

selection

Ms. Khurana has made public apologies on behalf of the company, instituted thorough internal investigations, and spends a few days each month meeting with small groups of Elision employees at multiple locations to explain how she's working to resolve ethical problems

Leader reactions to crises

V.P., Television Division: Mr. Hernandez oversees the television division

Product division

With a modular structure, a firm _____. An example of the modular structure is the massive 787 Dreamliner project, in which Boeing contracted with many suppliers, each responsible for one component or assembly, which were then integrated to make the aircraft.

assembles pieces that are provided by outside contractors to build a product.

Pria gets a large paycheck compared to her colleagues because of the dangers associated with her particular job

base pay

Eriq and steven, owners of happy times ice cream shoppe, do not have a formal policy about dress code and work procedures because they will see their company as a family place that provides enjoyable work. Eriq and Steven believe that if you treat employees like family, the company will do well and grow. __________ are the core beliefs that represent the core values of Happy Times Ice Cream Shoppe's cultures.

basic assumptions

alani accepted a job offer form Twitter and is currently taking part in their "Yes to Desk" onboarding program, which aims to get new employees read to hit the ground running in their jobs.

encounter phase

this happens once an employee is hired and begins working, figures out what the organization is actually like, and adjusts his/her expectations accordingly.

encounter phase

V.P., Human Resources: Mr. Allen is the top human resources executive

functional structure

IKEA employees are inspired to work hard by an anecdote from their swedish founder, Ingvar Kamprad, who told how he was berated by his father for failing repeatedly to get out of bed to milk the cows on his family's farm. In an essay he recounts how one day he got an alarm clock. "now by jiiny, i'm going to start a new life,' he determined, setting the alarm clock for twenty to six and removing the 'off button'" Ingvar Kamprad is an example of a(n) _________.

hero

without the right to direct the work of others, there is no coordination of effort

hierarchy of authority

julian works really hard and is a top salesman in his firm. Julian enjoys his regular paycheck every other week, but really looks forward to the healthy commission checks he gets that are based on his sales.

incentives

brandon prefers the chance to perfect the job he's currently doing, rather than being pressured to constantly change the way he does things. he also works well under pressure and is driven by success

market and hierarchy

ethan let his team down today when he showed up to a client presentation completely unprepared. He apologized to his team members for his mistake and told them he had no excuse. He made a commitment to not let them down again.

take ownership and accept responsiblity

Frank likes to work in a fun atmosphere where there's a good amount of healthy competition between employees and where everyone is highly involved with the organization

clan and market

Ford Motor Co. has separate divisions for passenger cars, for large trucks, and for farm products. Ford uses __________ in its organization.

customer divisions

morgan is frustrated by his company's new performance incentive program because he doesn't think it accurately captures his high level of performance. He wants to go back to the old system and has been expressing his displeasure to his co-workers several times a week for the past two months.

focus on being optimistic

thomas just started working for Facebook. He's currently taking part in their six-week boot camp to help new employees learn about their roles and the company's culture simultaneously.

encounter phase

madison and her colleague can't seem to agree on anything for their current work project and their disputes are holding up team decisions. Madison asks herself, "what am i forgetting to consider about my coworker's ideas that may help me to see their perspective and understand why they feel so strongly about it?"

expand your perspective by asking different questions

Brianna's new supervisor is changing quite a few of her division's routines and procedures. Brianna is looking forward to seeing how these changes might positively impact her workgroup and knows that pretty soon, the changes will feel normal.

focus on being optimistic

Elision is tracking the number of hours of ethics education its employees earn.

measurable and controllable activities

centralized hierarchy of authority mechanistic or organic

mechanistic

few teams or task force mechanistic or organic

mechanistic

formalized communication mechanistic or organic

mechanistic

many rules and procedures mechanistic or organic

mechanistic

narrow span of control mechanistic or organic

mechanistic

specialized tasks mechanistic or organic

mechanistic

_________ are voluntary collectives with the purpose of advancing their members' interests. One example of such a collective is the Teamsters Union.

mutual-benefit organizations

The company's compliance division is making suggestions for delayering and reconfiguring that will help employees know where to go when they have questions and concerns

organizational structure

Elision is adopting new software that will allow its compliance division to better track employee transactions

organizational systems and procedures

Antwan was recently promoted to the position of shift supervisor at If The Shoe Fits, and he is now responsible for making decisions on numerous matters in the store and giving orders to the floor staff. At the same time, Antwan has the obligation to perform the many new tasks assigned to him as a supervisor, such as overseeing the closing work and the cleaning of the store. Antwan's obligations are known as his

responsibility

Elision is working to reduce its ecological footprint. the company has instituted a program where employees can receive bonuses based on their ridesharing, recycling, and waste reduction efforts.

rewards, titles, promotions, and bonuses

managers are encouraged to email one subordinate each week who they've noticed is doing the right thing, even when it's difficult, and congratulate them. Managers copy Khurana on the email so that she is aware of the employee's choices and is able to congratulate them herself

rites and rituals

Elision employees now spend 4 hours of paid time each month engaging in continuing education that teaches them about ethics and social responsibility

role modeling, training, and coaching

this is linked with whether the structure is taller or flatter

span of control


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