Management 320
daniel is searching for a job and finds an organization he's interested in working for. he reads through current employee reviews of the company online and peruses the company website.
anticipatory phase
Francis schedules a meeting with her boss to ask if he would list one thing that he thinks she could do a better job with on her current project
ask for feedback
Jamir asks his supervisor is she could tell him one thing she thinks he is doing exceptionally well in his current job.
ask for feedback
joseph works for a telecommunications company whose culture devotes considerable resources to hiring and developing employees
clan
May provide a more accurate assessment of an applicant's job-related personality traits than other types of interviews
unstructured interview
Sal has been an employee of a large company for over 10 years and recently celebrated his 60th birthday. His boss tells him that he is not going to be interviewed for a promotion because he doesn't have enough "good years" left to warrant the investment training
ADEA
Walton's company will not allow him to receive an extension of health insurance benefits after his termination
COBRA
V.P., Commercial Accounts: Ms. Nguyen is the head of commercial accounts
Customer Division
Marie and her brother work in construction and perform similar jobs. Her brother makes $25 an hour, while Marie makes $20 an hour
Equal pay act
V.P., European Market: Ms. Orlov is in charge of the company's European markets
Geographic Division
When Antoinette's office was being refurbished, it was discovered that the floor tiles contain asbestos, a carcinogenic fiber substance. The company had to call in a hazmat contractor to get rid of it and Antoinette couldn't get back in to her office for weeks.
OSHA
Tabitha is the head of a large software company. She refuses to provide health insurance benefits to her employees
Patient Protection and Affordable Care Act
word about khurana is spreading among employees after many have found news articles outlining her reputation for integrity, personal philanthropy, and willingness to turn down profitable opportunities when an ethical problem exists
Stories, Legends, and Myths
specialists work together to achieve ______________ in a highly integrated organization.
a common goal
Learning about an organization that takes place before an employee joins the organization. Information can come from web searches, current employee contacts, advisors, etc.
anticipatory phase
this results in greater efficiency
division of labor
__________ tend to have a narrow span of control, whereas ___________ have a wide span of control.
first-line supervisor; shift supervisors
____________ is a performance review system in which all employees within a business unit are ranked against one another.
forced ranking
Rayah reminds herself that when receiving negative feedback, she has a propensity to blame others for her mistakes
identify your tendencies
what is the benefit of a manager being evaluated by his or her subordinates?
it can provide information for the subordinate's performance appraisals
how does an applicant tracking system aid an HR manager?
it can summarize the fundamentals of each job in the organization
shared tasks mechanistic or organic
organic
wider span of control mechanistic or organic
organic
According to the competing values framework, the four types of ___________ are clan, adhocracy, market, and hierarchy.
organizational cultures
Age inside or outside force?
outside: demographic
which of the following is NOT a type of compensation? a. wages b. salaries c. incentives d. benefits e. promotions
promotions
Assistant to the President: Ms. Fineberg has low work specialization and few rules in her postition
simple structure
asks candidates questions that focus on hypothetical situations
situational interview
attempts to figure out how applicants would respond if they were to encounter a given situation on the job
situational interview
in considering the staffing an organization might need in the future, human resource managers should
understand the organization's vision and strategy in order to hire personnel to support them
more likely to get applicants with fresh insights
advantage of external recruiting
Roman is fired from his job because he informed the Securities and Exchange commission of possible fraud committed by his company's executives
1
Demarcus' department's productivity is being reviewed by upper management after a sharp decrease from last year's levels.
Assessment
LaTonya's father has been diagnosed with a. terminal disease. She asks her employer for 12 weeks of unpaid leave to care for her father
Family and Medical Leave act
Dakota, a manager for a large trucking company, is beginning to evaluate his truck drivers but is unsure of which type of evaluation to use. He has data on the number of miles driven, customer complaints, number of traffic tickets, absences, and number of weight violations. How would you advise Dakota?
assure him that with the data he has, an objective appraisal would give feedback on how to evaluate and support the drivers.
Raelynn's Builders may only hire workers for a job who are already in the union
closed shop
automatically creates a vacancy somewhere else in the organization
disadvantage of internal recruiting
higher risk overly because candidates are not well known inside the organization
disadvantage or external recruiting
Duncan doesn't like his supervisor's choice of words in telling him he's doing a poor job on a project, but he agrees that the core of his supervisor's message - that he's no doing a great job - is accurate.
engage in active listening
Edie focuses on not interrupting her boss during her performance review
engage in active listening
Russell distributes fliers and coupons for a local restaurant. Although the minimum wage is $7.25 per hour, Russell's boss only pays him $5.75 per hour.
fair minimum wage act
this type of appraisal focuses on results and is often numerical
objective performance appraisal
what is the process called that helps employees integrate and transition into their new job?
onboarding
Workers at Louisiana Concrete may choose to join or not join a union
open shop
changing customer preferences inside or outside force?
outside: shareholder, customer, and market changes
domestic and international competition inside or outside force?
outside: shareholder, customer, and market changes
leadership of a country inside or outside force?
outside: social and political pressures
the myers-briggs type indicator is a(n) __________ test.
personality
Spencer practices silently mediating for 15 minutes each day before he goes to work.
practice being mindful
shay is preparing to go into her meeting with her supervisor, jill, to discuss her annual evaluation. she knows that there have been a few times this year where she could have performed better and she does not want to get angry in the meeting. Last night and on the ride in this morning, she rehearsed what she anticipated JIll would tell her and what her response would be. shay was trying to
resist being defensive
at the end of all meetings at Elision, attendees have started saying "we stand up" in unison. this reminds employees that the company wants to be upstanding in its endeavors as they go forth to tackle their jobs.
slogans and sayings
__________ capital is the economic or productive potential of strong, trusting, and cooperative relationships. this type of capital can help you land a job; a national survey of recruiters revealed that 74 percent had found the highest- quality applicants through employee referrals.
social
this appraisal may focus on specific, observable performance aspects such as conveying positive attitudes toward customers or staying late to finish projects
subjective appraisal
kaitlyn received some constructive criticism from her boss during her annual performance review. she didn't hear anything else her boss told her to do during the review because she was busy explaining the reasons that her co-workers had prevented her from doing a better job
take ownership and accept responsibility
which of the following is not a principle reason to transfer an employee? a. the employee's skills are needed in another part of the organization b. the employee is suspected of illegal behavior c. giving the employee a new challenge can help to maintain his or her interest and motivation d. the employee has personal difference with her or her current boss e. the transfer offers an opportunity to broaden employee experience
the employee is suspected of illegal behavior
the equal employment opportunity commission was established by the
title vii of the civil rights act
when jack was hired in 2011 at ford motor company, he was offered $14 an hour. his best friend sam started at the same plant doing the same job two years earlier making $28 an hour. this is an example of
two-tier wage contracts
At Spokes Utility, workers aren't required to be union members when hired but they must join the union within a specified union.
union shop
each applicant's conversation with the interviewer is different; can feel more like an ordinary, informal conversation than a job interview.
unstructured interview
might become overly subjective and interviewers' biases are likely to influence their perceptions of candidates' responses
unstructured interview
vulnerable to legal action from candidates because questions can easily veer into non-job-related territory such as disability, family status, or diversity
unstructured interview
Which of the following is an example of an espoused value? a. there is an elephant in the room b. every cloud has a silver lining c. go on a wild goose chase d. get a taste of your own medicine e. walk the walk and talk the talk
walk the walk and talk the talk
corey wants to reorganize the company. Currently there are HR units at each plant, fiscal units at each plant, and purchasing units at each plant. He feels that by bringing all of those key functions together in one location and deploying them to the plants only when needed, he will save money and also create consistency. Is Corey Correct?
yes, because the company will need fewer employees in these units, saving money and allowing for consistency in process.
Yang receives his bonus check when he beats his sales goals by 10 percent.
Provide consequences
increases employee loyalty, effort, and morale because employees feel like hard work will earn them opportunities if they stick around
advantage of internal recruiting
process is less. costly because fewer resources are put into interviewing, advertising a job, etc.
advantage of internal recruiting
savannah is in her third round of interviews at ABC corporation and thinks she may like working there but would like more information. a former classmate already works of the company, so Savannah reaches out to her to find out more information about the organization's culture.
anticipatory phase
after you start a new job, how can you assess whether you are a fit?
ask yourself, why did i take this job and what are my career expectations?
Isla's virtual team is researching new software programs that they hope will allow them to work simultaneously on projects. After spending a few days trying one they hoped would work, they've realized it's not the right fit for their needs and they've wasted days on it. They spend the rest of the week venting over email about their frustrations.
be more resourceful
avery's work team just found out they've gone way over budget while working on a new initiative. upon this realization, Avery asked the group to conduct a brainstorming session around the causes of exceeding the budget. the group then brainstomed solutions to the top three causes
be more resourceful
attempts to learn how employees have dealt with workplace situations in the past
behavioral-description interview
henley has been with her current company for about six months and is not longer feeling like a "newbie." she's setting short- and long-term performance goals with her supervisor for her primary work projects.
change and acquisition phase
luc was recently honored at his company's annual awards ceremony with a "one year" plaque to symbolize his completion of his first year working for the company
change and acquisition phase
could make employees that that promotions result from how long they've been with the company
disadvantage of internal recruiting
the pool of potentially fresh talent and viewpoints is limited, and competition is restricted.
disadvantage of internal recruiting
after receiving negative feedback about her work performance, Antonina reminds her boss of similar mistakes he has made in the past.
does not represent a way to be a better receiver
Sophie remembers that even if she is certain that her boss' intentions are simply to undermine her confidence, she should use any and all feedback to develop and improve her work performance
doesn't representa. way to be a better receiver
Making formal statements, engaging in rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to
effect corporate change
__________ means that anyone can be dismissed at any time for any reason at all, or for no reason.
employment at will
Aaron works for a computer company whose corporate culture is characterized by a formalized, structured work environment aimed at achieving effectiveness.
hierarchy
leslie works for a pharmaceutical company with a corporate culture that institutes a variety of control mechanisms to measure efficiency, timeliness, and reliability in the creation and delivery of products
hierarchy
________ capital is the economic or productive potential of employee knowledge and actions
human
Brodie, the owner of Wave Pools, is driven by competition. He is very focused on meeting deadlines and quality, and on delivering the results that customers want. He pushes his managers to continually exceed their productivity goals, and he stresses that profits take precedence over employee development and satisfaction. Brodie feels "there is not enough time for training." however, his employees are regularly rewarded for their success in meeting company goals. Wave Pools has a(n) __________ culture.
market
daveed works for a real estate company with culture that values employees' ability to focus on the customer, react quickly, and deliver quality work on time.
market
olivia works for an investment firm with a culture that focuses on productivity and profits over employee development and satisfaction.
market
jayden is very comfortable taking initiative and doesn't require a lot of direction on work projects. she is also goal-oriented and enjoys competition
market and adhocracy
Marco, the owner of Spaghetti Factory, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Marco also believes in close supervision of all employees. Spaghetti Factory is a(n) _______________ organization.
mechanistic
best for companies operating in stable environments mechanistic or organic
mechanistic
in this type of appraisal, managers would track employee results such as a number of cars sold in a quarter, total miles driven, or monthly sales totals.
objective appraisal
Bianca is given specific metrics that her department has to meet
objectives
best for companies that need to respond to rapidly changing consumer tastes mechanistic or organic
organic
decentralized hierarchy of authority mechanistic or organic
organic
flatter structure mechanistic or organic
organic
informal communication mechanistic or organic
organic
many teams or task forces mechanistic or organic
organic
education inside or outside force?
outside: demographic
gender inside or outside force?
outside: demographic
immigration inside or outside force?
outside: demographic
skill level inside or outside force?
outside: demographic
information technology inside or outside force?
outside: technological advancements
manufacturing automation inside or outside force?
outside: technological advancements
The walls at Ellison were once covered with news stories, photos, and awards representing conquests and profits. the company is slowly removing these items, replacing them with reminders of the company's social impacts, as well as those of other organizations that have exemplified social responsibility
physical design
Imogen makes a concerted effort to be completely present and non judgemental during an uncomfortable conversation with her superior.
practice being mindful
miranda works for a new entrepreneurial company that is characterized as being creative, making innovative products, and being adaptable in the marketplace
adhocracy
Rainer decides to hide his anger after receiving negative feedback from his superior and he stops listening to the feedback
does not represent a way to be a better receiver
Jere reviews customer satisfaction data to determine if her employees are doing better in that area
evaluation
Elision's values statement now begins "committed to making things right" to signify that elision wants to correct its past mistakes, and also operate in the "right" way in all its future endeavors.
formal statements
job dissatisfaction inside or outside force?
inside: human resources concerns
Quentin has a discussion with his supervisor about how sales are going and whether or not it looks like he will make this year's budgeted sales figures
monitor and evaluate performance
Few rules and procedures mechanistic or organic
organic
Elison has built thorough and validated integrity testing into its selection system for new employees
organizational goals and performance criteria
Freya asks her supervisor during her performance review, "Am i correct that you feel that i could be devoting several more hours to my core job responsibilities each week?"
resist being defensive
Mohammed becomes angry about the negative feedback he received from his boss. He catches his negative emotion and decides to ask his boss a few clarifying questions to be sure that he understands exactly what is being communicated.
resist being defensive
one type of this appraisal is the behaviorally anchored rating scale (BARS), designed to assess specific behaviors. for example, a 5-point scale that ranges from 1 - "the employee rarely takes any initiative" to 5 - "employee often solves problems independently without being told"
subjective appraisal
the validity of this appraisal is questionable because managers' personal biases can influence ratings.
subjective performance appraisal
this appraisal may focus on employee attributes such as leadership ability or positive attitude
subjective performance appraisal
Typhanie, a customer service representative with WestComm Wireless Services, was asked by one of her customers if WestComm would be interested in joining the chamber of commerce to meet potential customers and increase its contacts in the local business community. Typhanie believes this is a very good idea and approached her manager, Deondre, about becoming a chamber member. Deondre said to Typhanie, "because the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." WestComm is an example of an organization with
centralized authority
Aileen and her supervisor discuss how the market is looking at how much of an increase in sales she believes is realistic and attainable for this year.
define performance
basic assumptions represent the core values of an organization and are
written into the mission.
an example question would be "tell me about a time that you had to say 'no' to an employee's request in the past. how did you handle it, and what would you do differently if you could go back in time?"
behavioral-description interview
war inside or outside force?
outside: social and political pressures
this has to do with having the rights associated with managerial tasks
authority, responsibility, and delegation
bekah the manager of fit and trim nutrition services, was telling her new nutritionist that "i have many decisions to make in a day, and as the manager, during the course of a week, i have to give orders to most of the 35 employees. Then there is my budget and the clinic's resources, which i oversee." Bekah's _____________ gives her the right to make decisions, give orders, and utilize resources
authority
structural reorganization inside or outside force?
inside: manager's behavior
taller structure mechanistic or organic
mechanistic
this type of appraisal is less subject to being tainted by managers' personal biases
objective appraisal
this type of appraisal is based on facts that managers keep track of.
objective performance appraisal
thomas just found out her was passed over for a promotion yet again. this is his third time going up for the job. He's now asking himself, "what did i say wrong in my interview?"
Expand your perspective by asking different questions
a hierarchy of authority is _________. most military organizations are known for having a strong hierarchy of authority
a control mechanism for making sure the right people do the right things at the right time
which of the following statements about sexual harassment is true? a. a hostile work environment is characterized by a tangible economic harm b. a person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment. c. the organization cannot be sued for sexual harassment as long as its managers did not know about the situation. d. uninvited hugging or patting someone is not considered sexual harassment e. sexual harassment is defined as occurring between members of the opposite sex.
a person who feel he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment
wallace works for an advertising agency whose corporate culture encourages employees to take risks and experiment with new ways of getting things done
adhocracy
aniyah has an entrepreneurial spirit and enjoys taking risks. she also believes in delivering work in an efficient and timely manner
adhocracy and heirarchy
higher chances of getting applicants with specialized experience and knowledge
advantage of external recruiting
risk is decreased because candidates are known to others in the company and are already familiar with the organization.
advantage of internal recruiting
Workers at university college must pay the equivalent of union dues, but they aren't required to join the union
agency shop
a binding decision may be sought from ___________ if a grievance procedure is not sufficient to solve a labor-management dispute
an arbitrator
according to the law, which of the following is considered an employment test? a. only personality tests b. only interviews and personality tests c. small talk before and after the interview d. only application e. any procedure used in the employment selection decision process
any procedure used in the employment selection decision process
which of the following is NOT one of the five steps in the learning and development process? a. attendance b. assessment c. objectives d. selection e. implementation
attendance
this occurs once an employee has been with the organization for a while and has a good understanding of his/her work role. Focus shifts to mastery of skills and adjusting to work group's values and norms.
change and acquisition phase
which of the following is the most effective source of new employees? a. private employment agencies b. newspaper and linkedin ads c. employee referrals d. college recruiters e. unions
b. newspaper and linkedin ads
asks candidates questions that focus on things they have done in previous jobs
behavioral-description interview
sam has worked for many years for her company. a few more years and she can look forward to collecting her monthly pension check.
benefits
some say the office culture today has become "too nice." which statement would not be heard in that type of setting? a. no need to go out of your way; ill get it later b. did you see the new menu in the cafeteria? there goes my diet c. can you believe that the boss expects us to stay late and does not even ask. d. how was your weekend? were you able to get up to the lake house? e. did joe get into the college of his choice? i know you hoped it also came with a good financial package
can you believe that the boss expects us to stay late and does not even ask.
this is related to who makes important decisions in the organization
centralization vs. decentralization
This culture type is collaborative, encourages cohesion and job satisfaction through employee involvement. Which type is it?
clan
caprice works for a regional airline whose corporate culture encourages employees to collaborate and become involved to increase their job satisfaction
clan
victoria likes to work with others and enjoys social interactions with people at and outside of work. she likes to keep up with the latest trends, and she finds networking especially helpful for staying on top of new developments in the marketplace.
clan and adhocracy
you work best when your tasks are highly structured. you also enjoy learning and want to continue to develop as a professional
clan and hierarchy
Which of edgar Schein's common elements unifies employees and gives an understanding of the organization's reason for being?
common purpose
Without this, the organization begins to drift and become disorganized
common purpose
the ___________ is a law that requires an extension of health insurance benefits after termination.
consolidated omnibus budget reconciliation act (COBRA)
individuals do make a difference, but they cannot do everything themselves
coordinated effort
symbols, stories, heroes, and rites and rituals are ways in which ___________ is (are) most often transmitted to employees.
culture
the process of recruiting candidates takes longer and costs more money
disadvantage of external recruiting
Tariq has the chance to absorb some of his coworker's job duties while his coworker is on leave. Tariq is excited about the opportunity because it will give him a chance to learn a new role and expand his skill set.
display a proactive learning orientation
wren's company has instituted a new once-per-month continuing education requirement for all employees. Wren is a high performer and doesn't want to waste her time at training. She's confident she already knows everything she needs to know to do her job well.
display a proactive learning orientation
Reward systems inside or outside force?
inside: manager's behavior
Eddie was surprise to learn that net everyone would receive a bonus this year. Instead, management planned to rank all of the employees in Eddie's division and award bonuses only to the top 20 percent in terms of sales. Eddie's company is using a(n) _____________ performance review system.
forced ranking
during his performance review, Neale remembers that while he normally wants to disagree with any negative information about himself, he should consider owning his mistakes
identify your tendencies
Melba is charged with deciding whether to have learning and development classes conducted during the workday or to have learning and development outside of work.
implementation
unmet needs inside or outside force?
inside: human resource concerns
absenteeism and turnover inside or outside force?
inside: human resources concerns
participation/suggestions inside or outside forces?
inside: human resources concerns
productivity inside or outside force?
inside: human resources concerns
____________ is the process of locating and attracting qualified applicants for jobs open in the organization.
recruiting
___________ is the degree to which a test measures the same thing consistently.
reliability
While Vonda's sales are strong, they do not appear to be in line with what she and her supervisor anticipated, so they are meeting to discuss how she can boost her sales in time to meet her goals
review performance
Oswaldo receives several proposals from learning and development content delivery companies and considers each.
selection
Ms. Khurana has made public apologies on behalf of the company, instituted thorough internal investigations, and spends a few days each month meeting with small groups of Elision employees at multiple locations to explain how she's working to resolve ethical problems
Leader reactions to crises
V.P., Television Division: Mr. Hernandez oversees the television division
Product division
With a modular structure, a firm _____. An example of the modular structure is the massive 787 Dreamliner project, in which Boeing contracted with many suppliers, each responsible for one component or assembly, which were then integrated to make the aircraft.
assembles pieces that are provided by outside contractors to build a product.
Pria gets a large paycheck compared to her colleagues because of the dangers associated with her particular job
base pay
Eriq and steven, owners of happy times ice cream shoppe, do not have a formal policy about dress code and work procedures because they will see their company as a family place that provides enjoyable work. Eriq and Steven believe that if you treat employees like family, the company will do well and grow. __________ are the core beliefs that represent the core values of Happy Times Ice Cream Shoppe's cultures.
basic assumptions
alani accepted a job offer form Twitter and is currently taking part in their "Yes to Desk" onboarding program, which aims to get new employees read to hit the ground running in their jobs.
encounter phase
this happens once an employee is hired and begins working, figures out what the organization is actually like, and adjusts his/her expectations accordingly.
encounter phase
V.P., Human Resources: Mr. Allen is the top human resources executive
functional structure
IKEA employees are inspired to work hard by an anecdote from their swedish founder, Ingvar Kamprad, who told how he was berated by his father for failing repeatedly to get out of bed to milk the cows on his family's farm. In an essay he recounts how one day he got an alarm clock. "now by jiiny, i'm going to start a new life,' he determined, setting the alarm clock for twenty to six and removing the 'off button'" Ingvar Kamprad is an example of a(n) _________.
hero
without the right to direct the work of others, there is no coordination of effort
hierarchy of authority
julian works really hard and is a top salesman in his firm. Julian enjoys his regular paycheck every other week, but really looks forward to the healthy commission checks he gets that are based on his sales.
incentives
brandon prefers the chance to perfect the job he's currently doing, rather than being pressured to constantly change the way he does things. he also works well under pressure and is driven by success
market and hierarchy
ethan let his team down today when he showed up to a client presentation completely unprepared. He apologized to his team members for his mistake and told them he had no excuse. He made a commitment to not let them down again.
take ownership and accept responsiblity
Frank likes to work in a fun atmosphere where there's a good amount of healthy competition between employees and where everyone is highly involved with the organization
clan and market
Ford Motor Co. has separate divisions for passenger cars, for large trucks, and for farm products. Ford uses __________ in its organization.
customer divisions
morgan is frustrated by his company's new performance incentive program because he doesn't think it accurately captures his high level of performance. He wants to go back to the old system and has been expressing his displeasure to his co-workers several times a week for the past two months.
focus on being optimistic
thomas just started working for Facebook. He's currently taking part in their six-week boot camp to help new employees learn about their roles and the company's culture simultaneously.
encounter phase
madison and her colleague can't seem to agree on anything for their current work project and their disputes are holding up team decisions. Madison asks herself, "what am i forgetting to consider about my coworker's ideas that may help me to see their perspective and understand why they feel so strongly about it?"
expand your perspective by asking different questions
Brianna's new supervisor is changing quite a few of her division's routines and procedures. Brianna is looking forward to seeing how these changes might positively impact her workgroup and knows that pretty soon, the changes will feel normal.
focus on being optimistic
Elision is tracking the number of hours of ethics education its employees earn.
measurable and controllable activities
centralized hierarchy of authority mechanistic or organic
mechanistic
few teams or task force mechanistic or organic
mechanistic
formalized communication mechanistic or organic
mechanistic
many rules and procedures mechanistic or organic
mechanistic
narrow span of control mechanistic or organic
mechanistic
specialized tasks mechanistic or organic
mechanistic
_________ are voluntary collectives with the purpose of advancing their members' interests. One example of such a collective is the Teamsters Union.
mutual-benefit organizations
The company's compliance division is making suggestions for delayering and reconfiguring that will help employees know where to go when they have questions and concerns
organizational structure
Elision is adopting new software that will allow its compliance division to better track employee transactions
organizational systems and procedures
Antwan was recently promoted to the position of shift supervisor at If The Shoe Fits, and he is now responsible for making decisions on numerous matters in the store and giving orders to the floor staff. At the same time, Antwan has the obligation to perform the many new tasks assigned to him as a supervisor, such as overseeing the closing work and the cleaning of the store. Antwan's obligations are known as his
responsibility
Elision is working to reduce its ecological footprint. the company has instituted a program where employees can receive bonuses based on their ridesharing, recycling, and waste reduction efforts.
rewards, titles, promotions, and bonuses
managers are encouraged to email one subordinate each week who they've noticed is doing the right thing, even when it's difficult, and congratulate them. Managers copy Khurana on the email so that she is aware of the employee's choices and is able to congratulate them herself
rites and rituals
Elision employees now spend 4 hours of paid time each month engaging in continuing education that teaches them about ethics and social responsibility
role modeling, training, and coaching
this is linked with whether the structure is taller or flatter
span of control
