Management 6
Which of the following is the best strategy that a company can use to improve organizational productivity?
Automate the lengthy processes that exist in the value chain.
________ helps managers understand the relationships between fixed costs, variable costs, total costs, and profit and loss within an organization.
Break-even analysis
Furntech Corporation manufactures and markets traditional and computer-related office products and supplies. The company is looking for ways to improve its productivity to become more competitive. Which of the following actions of the company will be least effective in improving organizational productivity?
It reduces its level of production to focus on product quality.
Which of the following is true about the steps a manager can take to increase his or her total power?
Making subordinates feel obligated to you will enhance your personal power.
A(n) ________ is an expense incurred by the organization regardless of the number of products produced.
fixed cost
A company uses current ratio to analyze its financial position. Which of the following information can be obtained from current ratio?
information on the short-term solvency
The quality of the IS refers to ________.
its ease of use
As part of a process of job redesigning, the HR manager of Mars LLC conducted an informal survey of employees to assess their job satisfaction levels. However, fearing negative action, only a few employees gave clear and unambiguous responses to the HR manager's questions. This survey is likely to be of little use to the HR manager because it is ________.
not in sufficient quantity
Quality assurance is a(n) ________.
operations process involving a broad group of activities aimed at achieving the organization's quality objectives
The assets available to managers for production are called ________.
organizational resources
Return on investment is an example of a(n) ________ ratio.
profitability
Which of the following is the last step in operating an IS properly?
using the information
Which of the following is true about managing the IS workforce?
Outsourcing IS work overseas creates problems such as integrating domestic and nondomestic workforces and defining global work expectations.
________ indicate the type of training programs company personnel should undergo to develop properly.
Personnel development standards
Which of the following activities improves IS effectiveness?
managing user satisfaction
MSS Technologies Inc. distributes electronic components to the radio frequency (RF), wireless and power conversion, electron device, and display systems markets. James, the production manager of the firm, is in search of innovative ways to improve the quality of the company's products. As production manager, James has noticed that their mistakes in production are getting very costly. He decides to make the employee training sessions more rigorous. Which of these philosophies would best fit his quality control problem? Answers: -"No mistake" mindset -"Acceptable mistakes" philosophy -Six Sigma -"No rejects" philosophy -Kanban system
"No rejects" philosophy
________ is defined in terms of how relevant the information is to the decision-making situation the manager faces.
Information appropriateness
________ is a segment of technology which uses computers and telecommunication devices that focus on the use of information in the performance of work.
Information technology
________ layout is a layout pattern that groups together similar types of equipment.
Process
________ refers to the relationship between the total amount of goods or services being produced and the organizational resources needed to produce them.
Productivity
The operations manager of Pegasus Inc. wants to know the return on investment on a recent promotional drive to develop the marketing strategy for next year. The marketing manager sends him a detailed report on all the personnel in his department and the salaries and bonuses paid to them over the past year. This information is likely to be useless to the operations manager because it is not ________.
appropriate
An organization decides to improve its raw material handling process by buying a material handling crane. This is an example of using ________.
automation
Information required for decisions related to operational control should ________.
be well defined and narrow
How can a manager increase his personal power by developing a perception among subordinates that they are dependent on the manager?
by demonstrating his control over organizational resources
Which of the following is a way in which a manager can develop a sense of identification with his subordinates?
by espousing goals, values, and ideals commonly held by his subordinates
Which of the following is an example of a modern capacity strategy? Answers: -construct large plants that perform all the value adding activities -produce more than the actual demand to minimize customer dissatisfaction -build large specialized plants to concentrate all the tasks at one place -construct smaller and more specialized plants that focus on a few tasks -produce less than the actual demand to reduce the costs of operation
construct smaller and more specialized plants that focus on a few tasks
Which of the following information would be most appropriate for the first-line management of a large corporation?
detailed reports of problems
David Lamb leads a team of engineers at Alpha technologies, a leading software company. David started his career as a program developer and is widely recognized as a subject matter expert. He is not very involved in the day-to-day management of the team and instead promotes a great deal of autonomy among team members. However, he does help out if the team comes across unanticipated problems associated with atypical tasks. This is an example of ________.
management by exception
Derek recently asked for opinions on whether to install charging stations at every bay in his organization. The response was huge and mixed. There were a lot of pros and cons mentioned. Derek is now unable to come to a decision. Which of the following describes the situation? Answers: -paralysis by organizing -paralysis by planning -paralysis by control -paralysis by analysis -paralysis by action
paralysis by analysis
Which of the following terms specifically refers to the ratio of outputs to inputs?
productivity
