Management and Production Test 1 (CH. 1)

Which of the following is NOT one of the management skills mentioned in the text? a. diagnostic skills b. commanding skills c. decision-making skills d. time-management skills e. conceptual skills

B

Which of the following is more necessary for long term success in an organization? a. Efficiency b. Effectiveness

B

Emphasizes individual attitudes and behaviors and group processes

Behavioral Management Perspective

Which of the following focuses on the management of the entire firm rather than the jobs of individual workers a. scientific management b. theory X c. administrative management d. human relations movement e. contingency theory

C

consists of two distinct branches- scientific management and administrative management

Classical Management Perspective

Scientific management and administrative management fall under which perspective of management?

Classical management perspective

a system that does not interact with its environment

Closed System

The ability to effectively convey and receive ideas is a(n) ______ skill.

Communication

A conceptual framework for organizing knowledge and providing a blueprint for action

Theory

______ provide(s) a conceptual framework for organizing knowledge.

Theory

A pessimistic and negative view of workers consistent with the views of scientific management

Theory X

A positive view of workers; it represents the assumption that human relations advocates make.

Theory Y

James believes his managers function best if he assigns them a task and gives them freedom to decide how to get it done He exhibits _______ behavior

Theory Y

the managers ability to prioritize work, to work efficiently, and to delegate appropriately

Time Management Skills

Achieving organizational goals efficiently and effectively is

the primary purpose of the management process

Conceptual skills enable managers a. to take an overall view of how the parts of the organization interrelate and to think strategically b. to solve detailed problems for their subordinates c. to understand and interact effectively with others in the organization d. to diagnose organizational problems correctly e. none of the above

A

Scientific management focuses on a. improving the efficiency of the individual worker b. managing the overall organization c. using capital more efficiently d. enhancing the social aspects of the workplace e. creating mathematical models of organization processes

A

Which of the following would be included in the management function of planning a. selecting the course of action most likely to lead to success b. monitoring progress toward the achievement of goals c. motivating others to higher levels of achievement d. communicating the company policies to subordinates

A

focuses on managing the total organization

Administrative Management

the managers abilities both to effectively convey ideas and information to others and effectively receive ideas and information from others

Communication Skills

Top managers of a company are most likely to need ______ skills.

Conceptual

the managers ability to think in the abstract

Conceptual Skills

suggests that appropriate managerial behavior in a given situation depends on, or is contingent on, unique elements in a given situation

Contingency Perspective

monitoring organizational progress toward goal attainment

Controlling

Part of the planning process that involves selecting a course of action from a set of alternatives

Decision Making

the managers ability to recognize and define problems and opportunities and to then select an appropriate course of action to solve problems and capitalize on opportunities

Decision-Making Skills

the manager's ability to visualize the most appropriate response to a situation

Diagnostic Skills

According to the science of management, management tasks should be approached in all of the following EXCEPT a. rational b. logical c. objective d. systematic e. intuitive

E

Which of the following is an example of an organization a. AT&T b. ESPN c. MSU d. Walmart e. All of the Above

E

Making the right decisions and successfully implementing them

Effective

Using resources wisely in a cost-effective way

Efficient

a normal process leading to system decline

Entropy

True of False: In systems theory, the raw materials, human resources, and financial resources of an organization are examples of outputs

False

True or False: scientific management draws from psychology, sociology, anthropology, economics, and medicine

False

The first person to identify the managerial functions of planning, organizing, leading, and controlling was

Henri Fayol

Argued that workers respond primarily to the social context of the workplace

Human Relations Movement

Empathy is a(n) ______ skill.

Interpersonal

the ability to communicate with, understand, and motivate both individuals and groups

Interpersonal Skills

the set of processes use to get members of the organization to work together to further the interests of the organization

Leading

How do top managers spend their time?

Making decisions and creating goals

A set of activities (including planning and decision making, organizing, leading, and controlling) directed at an organization's resources (human, financial, physical, and information), with the aim of achieving organizational goals in an efficient and effective manner

Management

focuses specifically on the development of mathematical models

Management Science

______ and ______ represent the two branches of quantitative management theory

Management science Operations management

Someone whose primary responsibility is to carry out the management process

Manager

______ managers implement company policies while supervising lower-level managers

Middle

a system that interacts with its environment

Open System

concerned with helping the organization more efficiently produce its products or services

Operations Management

Tyler Murrell is responsible for overseeing company bakeries for Five Guys restaurants. He is a(n)

Operations Manager

A ______ is a group of people working together in a structured and coordinated fashion to achieve a set of goals

Organization

contemporary field focusing on behavioral perspectives on management

Organizational Behavior

Profit, innovation, security, and social responsibility are all examples of what?

Organizational Goals

Determining how activities and resources are to be grouped

Organizing

Setting an organization's goals and deciding how best to achieve them

Planning

applies quantitative techniques to management

Quantitative Management Perspective

concerned with improving the performance of individual workers

Scientific Management

Frank and Lillian Gilbreth were two of the earliest advocates of

Scientific management

employees deliberately working at a slow pace

Soldiering

two or more subsystems working together to produce more than the total of what they might produce working alone

Synergy

an interrelated set of elements functioning as a whole

System

______ skills are needed for specialized tasks within the organization.

Technical

The skills necessary to accomplish or understand the specific kind of work done in an organization

Technical Skills

______ managers set overall organizational goals and determine strategy and operating policies

Top

True or False: Disney's being able to produce more with several subsystems working together than the subsystems would produce working alone is an example of synergy

True

True or False: When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance, it is drawing upon management science

True

True or False: according to the contingency perspective, employees and situations are unique, and there is no universal perspective for behavior

True

an attempt to identify the one best way to do something

Universal Perspective