Management and Production Test 1 (CH. 1)
Which of the following is NOT one of the management skills mentioned in the text? a. diagnostic skills b. commanding skills c. decision-making skills d. time-management skills e. conceptual skills
B
Which of the following is more necessary for long term success in an organization? a. Efficiency b. Effectiveness
B
Emphasizes individual attitudes and behaviors and group processes
Behavioral Management Perspective
Which of the following focuses on the management of the entire firm rather than the jobs of individual workers a. scientific management b. theory X c. administrative management d. human relations movement e. contingency theory
C
consists of two distinct branches- scientific management and administrative management
Classical Management Perspective
Scientific management and administrative management fall under which perspective of management?
Classical management perspective
a system that does not interact with its environment
Closed System
The ability to effectively convey and receive ideas is a(n) ______ skill.
Communication
A conceptual framework for organizing knowledge and providing a blueprint for action
Theory
______ provide(s) a conceptual framework for organizing knowledge.
Theory
A pessimistic and negative view of workers consistent with the views of scientific management
Theory X
A positive view of workers; it represents the assumption that human relations advocates make.
Theory Y
James believes his managers function best if he assigns them a task and gives them freedom to decide how to get it done He exhibits _______ behavior
Theory Y
the managers ability to prioritize work, to work efficiently, and to delegate appropriately
Time Management Skills
Achieving organizational goals efficiently and effectively is
the primary purpose of the management process
Conceptual skills enable managers a. to take an overall view of how the parts of the organization interrelate and to think strategically b. to solve detailed problems for their subordinates c. to understand and interact effectively with others in the organization d. to diagnose organizational problems correctly e. none of the above
A
Scientific management focuses on a. improving the efficiency of the individual worker b. managing the overall organization c. using capital more efficiently d. enhancing the social aspects of the workplace e. creating mathematical models of organization processes
A
Which of the following would be included in the management function of planning a. selecting the course of action most likely to lead to success b. monitoring progress toward the achievement of goals c. motivating others to higher levels of achievement d. communicating the company policies to subordinates
A
focuses on managing the total organization
Administrative Management
the managers abilities both to effectively convey ideas and information to others and effectively receive ideas and information from others
Communication Skills
Top managers of a company are most likely to need ______ skills.
Conceptual
the managers ability to think in the abstract
Conceptual Skills
suggests that appropriate managerial behavior in a given situation depends on, or is contingent on, unique elements in a given situation
Contingency Perspective
monitoring organizational progress toward goal attainment
Controlling
Part of the planning process that involves selecting a course of action from a set of alternatives
Decision Making
the managers ability to recognize and define problems and opportunities and to then select an appropriate course of action to solve problems and capitalize on opportunities
Decision-Making Skills
the manager's ability to visualize the most appropriate response to a situation
Diagnostic Skills
According to the science of management, management tasks should be approached in all of the following EXCEPT a. rational b. logical c. objective d. systematic e. intuitive
E
Which of the following is an example of an organization a. AT&T b. ESPN c. MSU d. Walmart e. All of the Above
E
Making the right decisions and successfully implementing them
Effective
Using resources wisely in a cost-effective way
Efficient
a normal process leading to system decline
Entropy
True of False: In systems theory, the raw materials, human resources, and financial resources of an organization are examples of outputs
False
True or False: scientific management draws from psychology, sociology, anthropology, economics, and medicine
False
The first person to identify the managerial functions of planning, organizing, leading, and controlling was
Henri Fayol
Argued that workers respond primarily to the social context of the workplace
Human Relations Movement
Empathy is a(n) ______ skill.
Interpersonal
the ability to communicate with, understand, and motivate both individuals and groups
Interpersonal Skills
the set of processes use to get members of the organization to work together to further the interests of the organization
Leading
How do top managers spend their time?
Making decisions and creating goals
A set of activities (including planning and decision making, organizing, leading, and controlling) directed at an organization's resources (human, financial, physical, and information), with the aim of achieving organizational goals in an efficient and effective manner
Management
focuses specifically on the development of mathematical models
Management Science
______ and ______ represent the two branches of quantitative management theory
Management science Operations management
Someone whose primary responsibility is to carry out the management process
Manager
______ managers implement company policies while supervising lower-level managers
Middle
a system that interacts with its environment
Open System
concerned with helping the organization more efficiently produce its products or services
Operations Management
Tyler Murrell is responsible for overseeing company bakeries for Five Guys restaurants. He is a(n)
Operations Manager
A ______ is a group of people working together in a structured and coordinated fashion to achieve a set of goals
Organization
contemporary field focusing on behavioral perspectives on management
Organizational Behavior
Profit, innovation, security, and social responsibility are all examples of what?
Organizational Goals
Determining how activities and resources are to be grouped
Organizing
Setting an organization's goals and deciding how best to achieve them
Planning
applies quantitative techniques to management
Quantitative Management Perspective
concerned with improving the performance of individual workers
Scientific Management
Frank and Lillian Gilbreth were two of the earliest advocates of
Scientific management
employees deliberately working at a slow pace
Soldiering
two or more subsystems working together to produce more than the total of what they might produce working alone
Synergy
an interrelated set of elements functioning as a whole
System
______ skills are needed for specialized tasks within the organization.
Technical
The skills necessary to accomplish or understand the specific kind of work done in an organization
Technical Skills
______ managers set overall organizational goals and determine strategy and operating policies
Top
True or False: Disney's being able to produce more with several subsystems working together than the subsystems would produce working alone is an example of synergy
True
True or False: When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance, it is drawing upon management science
True
True or False: according to the contingency perspective, employees and situations are unique, and there is no universal perspective for behavior
True
an attempt to identify the one best way to do something
Universal Perspective
