management ch 1

Among Fortune 500 companies in 2014, the percentage of CEO's who were female were approximately _____.

5% (4.8%)

Why is management an important discipline to study?

Managers are needed in all organizations at every level, though they are not needed in every area or discipline

one major reason managers are important to organizations is because they ______.

are critical to getting things done

which statement best explains why management is considered a vital area of study?

because you will either manage others or be managed, you can gain valuable information from a course in management

In many organizations, the changing nature of work has _____.

blurred the distinction between managers and nonmanagerial employees

managers will increasingly need to understand and deal with_____.

changing workplaces, ethical issues, security threats, and new technology

which statement BEST explains how managerial job performance should be evaluated?

effectiveness and efficiency go hand in hand, and a good manager accomplishes both

management involves coordinating and overseeing the work activities of others so their activities are completed efficiently and effectively. Efficiency means that subordinates are ______.

getting the most output from the least amount of inputs or resources, and doing those work activities that will result in achieving goals

In today's world, managers are dealing with _____.

global economic and political uncertainties

social media has become increasingly important to many businesses to maximize contact with customers and to _____.

have employees use social media as employee activists

In his first comprehensive study, Mintzberg concluded that what managers do can best be described by looking managerial roles they engage in at work. What are the three roles?

interpersonal, informational, and decisional

which of the following is true of an organization?

it is a deliberate arrangement of people to accomplish some specific purpose

At the lowest level of management, frontline managers ______.

manage the work of nonmanagerial employees who typically are involved with producing the organization products or servicing the organizations customers

what is the value of studying management even if you plan to pursue a career that requires a professional certification such as a CPA, doctor, or attorney?

management is universally needed in all organizations

todays marketplace is very fluid with an increase in competition and customers who are more discerning and better informed. How has management changed in response?

managers are recognizing that delivering consistent, high-quality customer service is essential for survival and success in today's competitive environment and that employees are an important part of that equation

Which statement best explains why it is difficult to differentiate between managerial and nonmanagerial employees?

many traditional nonmanagerial jobs now include managerial activities

which statement about the importance of managers is most likely true?

organizations need their managerial skills and abilities more than ever in uncertain, complex, and chaotic times

according to the "four function" approach, managers' work is the best described by which four functions?

planning, organizing, leading, and controlling

In today's highly competitive business world, managers have come to understand that _____ is necessary for organizational survival and success.

providing consistently superior customer service

managers play a crucial role in identifying and responding to all of the following organizational challenges except ______.

robots replacing managers

which statement about studying management is most likely true?

studying management is important because by learning management theory, one will be able to apply these concepts in a variety of situations, to maximize efficiency, productivity, employee satisfaction, and personal success

which of the following statements about the changing nature of management in today's marketplace is most likely true?

taking risks, exploring new territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace

Robert L Katz proposed that managers need three critical skills in managing, which are _____.

technical, human, and conceptual

Fayol identified the management functions as planning, organizing, commanding, coordinating, and controlling. Which of the following accurately describes the control function?

the control function involves monitoring and evaluating performance to ensure goals are met and work is done as it should be

which of the following is considered the most important variable in employee productivity and loyalty within an organization?

the quality of the relationship between an employee and a direct supervisor

according to the Gallup Organization, the single most important variable in employee productivity and loyalty is _____.

the quality of the relationship between employees and their direct supervisors

what is considered a manager's primary responsibility?

to oversee the work of other people so organizational goals can be accomplished

a study of organizational performance found that managerial ability was important in creating organizational ______.

value

managing is most likely rewarding because _____.

you can help others find meaning and fulfillment in their work

actually implementing management can be difficult primarily because

your success typically is dependent on others' work performance