Management: Chapter 10

virtual team

A(n) ____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task.

work team

According to the text, a(n) ____ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

typically decreases team cohesiveness

Affective conflict ____.

sharing the financial value of performance gains

An organization that rewards its team members through gainsharing is ____.

norming

Group cohesion tends to be relatively strong at the ____ stage of team development.

by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvement

How are organizations using teams to help increase customer satisfaction?

traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams

In the autonomy continuum (which shows how five kinds of teams differ in terms of autonomy), the correct sequence, from low team autonomy to high team autonomy, is ____.

groups of ten or larger

Minority domination tends to be a particular problem in ____.

all of these negative behaviors, such as breaking rules more trust in management stronger organizational commitment increased job satisfaction

Team norms in an organization can create ____.

team performance rather than individual performance

Team rewards that depend on __________ are the key to rewarding team behaviors and efforts.

tasks require multiple perspectives

Teams are typically required when ____.

project team

The ____ is created to complete specific, one-time projects or tasks within a limited time.

cross-functional team

The ____ is purposefully composed of employees from different functional areas of the organization.

gainsharing

Which of the following is a method used for compensating employees for team participation and accomplishments?

All of these are reasons why teamwork can be more satisfying than traditional work. Teamwork provides team members with unique work opportunities. Teamwork often allows teams to receive proprietary business information that is only available to managers. Teamwork gives workers a chance to improve their skills. Teamwork gives workers unique leadership responsibilities which enable them to build individual leadership skills.

Which of the following is a reason teamwork can be more satisfying than traditional work?

performing

Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline?

6 to 9

Which of the following size teams usually provides the best performance?

The growth stages are forming, norming, and performing

Which of the following statements about team development is true?

Cross-training is less appropriate for teams of highly skilled workers.

Which of the following statements about team training is true?

All of these describe advantages teams have over individuals in the decision-making process. Teams generate more alternative solutions. Teams are able to view problems from multiple perspectives. Teams can identify problems more efficiently and more quickly. Teams generate more alternative solutions.

Which of the following statements describe an advantage teams have over individuals in the decision-making process?

Cohesive groups have lower turnover.

Which of the following statements regarding cohesiveness is true?

self-designing teams

Which of the following types of teams have the authority to change their composition as well as all of their tasks and work methods?

bureaucratic immunity

With ____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes.

Norms

____ are informally agreed-on standards that regulate team behavior.

Team level

____ describes the average level of ability, experience, personality, or any other factor on a team.

Structural accommodation

____ is the ability to change organizational structures, policies, and practices if it helps teams meet their stretch goals.

Cohesiveness

____ is the extent to which team members are attracted to a team and motivated to remain with it.

Social loafing

____ occurs when workers withhold their efforts and fail to perform their share of the work.

Affective conflict

____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.