management chapter 13

Which of the following is a challenge for virtual teams?

Building cohesion and trust is more difficult in a virtual team environment

__________ is a "we feeling" that binds group members together

Group cohesiveness

In all but the worst weather, Sarah and three coworkers meet each day at 4:45 to walk the river trail behind their office building. The four coworkers are an example of a(n)

Informal group

Which of the following is true of informal groups?

Informal groups can advance or undercut the plans of formal groups.

_________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group

Storming

When Molly broke a clipboard over her knee and then hurled the broken pieces toward her employees, she was creating ________ conflict.

dysfunctional

During the ________ stage of team development, close relationships develop and unity and harmony emerge

norming

When it comes to conflict, managers should understand that

productive conflict can improve decision making and organizational effectiveness

________ is designed to elicit different opinions without inciting people's personal feelings

programmed conflict

The COVID-19 pandemic caused most white-collar workers to adapt to working remotely, This interruption in normal functioning likely caused work teams to experience

punctuated equilibrium

Based on expectations of the team, of the organization, and of themselves, what do the members of the team often develop?

roles

at the end of each week, Akemi runs the sales report for her team which they discuss at the Monday morning team meeting. Akemi is performing a _______ role

task

A _______ is a small set of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable

team

A group is defined as two or more freely interacting individuals who share norms, share goals, and have a common identity.

true

A moderate level of conflict can induce creativity and initiative, thereby raising performance

true

When Mayumi raised several possible objections to a proposal for the sake of driving discussion, she was playing the role of devil's advocate.

true

_________ is defined as reciprocal faith in others' intentions and behaviors

trust

Saving on real estate expenses and leveraging knowledge of many different markets are benefits of

virtual teams

Which teams are usually permanent?

work teams

What question does a group ask during the forming stage of development?

Why are we here?

Which of the following statements an example of a dysfunctional conflict?

a manager telling an employee that his work visa can be revoked at anytime

_______ is the conflict-handling style in which a person neglects his or her own concerns and allows the concerns of another to prevail

accommodating

Self-managed teams are groups of workers who have been given _________ for their task domains

administrative oversight

Individuals are said to be collaborating when they

are sharing information and coordinating efforts to achieve a collective outcome.

_______ is the conflict-handling style in which both parties give up something to gain something

compromising

To develop a new board game, Hasbro brings together employees from manufacturing, design, sales, marketing, and market research to form a

cross-functional team

Different types of teams can be distinguished according to their purpose, duration, and number of members

false

During the storming stage of Tuckman's five-stage model, the leader of a team should empower members to concentrate on solving problems and completing the assigned task

false

Using your formal authority and power to resolve a conflict, while largely ignoring the needs of the other party, is characteristic of the ________ conflict-handling style.

forcing

Two or more freely interacting individuals who share norms, share goals, and have a common identity form a

group