management chapter 15 quiz

Which of the following is a good tip for being an effective writer? Include as many words on a page as possible to reduce the number of pages. Keep it simple; use short words, sentences, and phrases. Write and send e-mails without proofreading—everybody is busy. Use abbreviations whenever possible. Write in all caps.

Keep it simple; use short words, sentences, and phrases.

______ beliefs about a certain group of people are stereotypes. Critical Unusual Positive True Oversimplified

Oversimplified

Which of the following is an attribute of good listeners? They listen only to those with whom they agree. They judge all the details, including the speaker's dress, mannerisms, and accent. They know what they will say immediately following the speaker's remark. They focus on internal thoughts instead of the content of the message. They recap what the speaker has said.

They recap what the speaker has said.

Which of the following communication styles would women not use more often than men? be direct when telling others what to do make apologies compliment ask questions use "we" statements

be direct when telling others what to do

Which of the following is not a suggested strategy for laying out your ideas in writing? least controversial to most controversial most important to least important complex to general negative to positive purpose first

complex to general

The communication advantages of social media use by businesses can best be summarized as _____. distraction privacy self-promotion productivity connectivity

connectivity

Which type of communication is highest in media richness? report newsletter telephone videoconference face-to-face

face-to-face

Which of the following is not one of the three types of formal communication? vertical (downward) external grapevine vertical (upward) horizontal

grapevine

The telephone you use to speak to another person is an example of which part of the communication process? medium decoding feedback encoding sender

medium

Texting while participating in a meeting or group conference call is an example of _____. multisharing social camaraderie e-tasking multichanneling multicommunicating

multicommunicating

When a pharmacist can't read a prescription because of a doctor's poor handwriting, it can be due to ________, which is defined as any disturbance that interferes with the transmission of a message. transmission feedback noise interference interpretation

noise