Management chapter 20
The starting point for total quality management (TQM) in an organization is:
A strategic commitment by top management
The Malcolm Baldrige Award is given to firms that:
Achieve major quality improvements
_____ is the process of designing work so that it can be completely or almost completely performed by machines.
Automation
_____ refers to the amount of products, services, or both that can be produced by an organization.
Capacity
_____, a dimension of quality, refers to the degree to which a product's design and operating characteristics meet established standards.
Conformance
The purpose of work-in-process inventories is to _____.
Enable overall production to be divided into stages of manageable size
_____ are the physical locations where products or services are created, stored, and distributed.
Facilites
_____ is a physical configuration of facilities arranged around a single work area; used for the manufacture of large and complex products such as airplanes.
Fixed-position layout
Which of the following is true of a process layout?
It centralizes each type of conversion task in a single workstation or department
Which of the following is the importance of operations management?
It creates value and utility of one type or another, depending on the mature of the firms products or services
Which of the following is true of the product-service mix?
It is determining how many and what kinds of products or services to offer
Which of the following is true of quality?
It is relevant for both products and services
Which of the following is true of company productivity?
It is the level or productivity achieved by an individual enterprise
Which of the following is true of technology?
It is used to convert resources into products
Which of the following is an importance of productivity?
It partially determines peoples standard of living with in a particular country
Which of the following is true of the just-in-time method?
It reduces an organizations investment in storage space for raw materials
Which of the following is true of automation?
It relies on feedback, information, sensors, and a control mechanism
Which of the following is true of total factor productivity?
It requires all inputs to be expressed in the same terms
Which of the following is true of computer-aided design?
It simulated performance without the use of prototypes
Which of the following is true of manufacturing?
It transforms resources into tangible outcomes
_____ is the physical positioning or geographic site of facilities and must be determined by the needs and requirements of an organization.
Location
_____ is a form of business that combines and transforms resources into tangible outcomes that are then sold to others.
Manufacturing
_____ is the total set of managerial activities used by an organization to transform resource inputs into products, services, or both.
Operations management
_____ is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create them.
Productivity
_____ are the parts of the automated system that gather information and compare it to preset standards.
Sensors
A _____ transforms resources into an intangible output and creates time or place utility for its customers.
Service organization
Touchcom Inc. is an organization that connects buyers and sellers of specialized electronic equipment. It does this via the Internet. Touchcom Inc. is a _____.
Service organization
Serviceability—one of the eight dimensions of quality—refers to the:
Speed ease of repair of a product
_____ is the process of managing operations control, resource acquisition, and inventory so as to improve overall efficiency and effectiveness.
Supply chain management
_____ is the set of processes and systems used by organizations to convert resources into products or services
Technology
Aggregate productivity is:
The total level of productivity achieved by a country
In-transit inventories are controlled by:
transportation and distribution control systems
Unit and individual productivity refers to the productivity achieved by:
A department within an organization
Ji-hun works at a manufacturing firm where he is in charge of the inventory for raw materials. The purpose of this inventory is to:
Provide materials need to make products
_____ is concerned with buying the materials and resources needed to produce products and services.
Purchasing management
Which of the following dimensions of quality refers to a product's primary operating characteristic?
Performance
