Management Chp 1-4

Which aspect of management does not change when conducting business internationally?

ALL, leading, organizing, planning, controlling

Which of the following factors differs from country to country?

ALL, regulations, consumer protections, laws, statutes

A nation's culture includes _____.

ALL; Shared knowledge, beliefs, and values, as well as the common modes of behavior

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

Achievement culture

Which of the following is an important characteristic of the sociocultural dimension of the general environment?

All of these choices

Which of the following statements regarding the adaptability culture and its ability to emerge is true?

An adaptability culture emerges in an environment that requires fast response and high-risk decision making.

Which of the following best describes organizing?

Assigning responsibility for task accomplishment

Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach?

Behavioral Sciences Approach

Which of the following countries does NOT have collectivist values?

Canada

Javier Perez is the president of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his _____.

Conceptual Skills

According to the text, what are the skills used by managers when performing the four functions of management?

Conceptual, human, technical

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

Consistency culture

Which of the following countries possesses a low degree of gender differentiation?

Denmark

Georgia Griffith, manager of the finance division, distributes relevant information every day to all her employees enabling them to make quality decisions. Georgia is performing which of the following roles?

Disseminator role

Which of the following roles involves taking corrective action during conflicts or crises and resolving disputes among subordinates?

Disturbance handler

Which of the following was organized in 1957 to improve economic and social conditions among its members?

EU

Which of the following refers to the amount of resources used to achieve an organization's goal?

Efficiency

Who identified four dimensions of national value systems that influence organizational and employee working relationships?

Geert Hofstede

Which of the following is a low-context culture?

German

If Brady Hak is responsible for maintaining information links both inside and outside organizations by using e-mail, phone calls, and meetings as daily activities, he would be considered a _____.

Liason

Which of the following uses mathematics, statistical techniques, and computer technology to facilitate management decision making, particularly for complex problems?

Management Science

Which of the following is a characteristic of a traditional management approach?

Managers supervise individuals

If a manager finds several new competitors on the horizon, they may need to spend more time in which of the following roles?

Monitor

Which approach asserts that human beings have fundamental rights and liberties that cannot be taken away by an individual's decision?

Moral-rights

Which approach to ethical decision making is concerned with avoiding interfering with the fundamental rights of others?

Moral-rights approach

Which of the following is NOT a concern to managers under the justice approach?

Obstructive justice

Which dimension of the general environment represents the demographic characteristics as well as the norms, customs, and values of the general population?

Sociocultural

One of the roles that a nonprofit organization may emphasize over their counterpart in a large organization is _____.

Spokesperson

Which environment includes sectors that have a direct working relationship with the organization, among customers, competitors, suppliers, and the labor market?

Task

Which dimension of the general environment includes scientific and technological advancements in a specific industry and in society?

Technological

Conceptual skills are especially important for which of the following types of managers?

Top

Which of the following means that members of a society feel uncomfortable with ambiguity and thus support beliefs that promise certainty and conformity?

Uncertainty avoidance

Under which ethical approach is a decision maker expected to consider the effect of each decision alternative on all parties and select the one that optimizes the benefits for the greatest number of people?

Utilitarian approach

Which approach directly targets individuals' internal desires to be ethical?

Values-oriented

Which of the following best illustrates the preconventional stage of moral development?

What am I going to get from making this decision?

Today's companies compete in a _____.

borderless world

All of the following are types of corporate cultures except _____.

clan culture

Symbols, stories, and heroes are important because they___________

communicate the significant values of an organization

Max Weber felt that selection of employees should be based on _____.

competence

The goal of the European Union is to _____.

create a powerful, single-market system for Europe

The shared knowledge, beliefs, and values, as well as the common modes of behavior and ways of thinking, among members of a society are all included in a nation's _____.

culture

A hostile work environment and violations of health and safety rules are examples of unethical behavior toward _____.

employees

A group of executives assigned to oversee the organization's ethics by ruling on questionable issues and disciplining violators is referred to as a(n) _____.

ethics committee

The natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values is known as _____.

ethnocentrism

The decision by ABC International to downsize and reduce its labor force is in the domain of _____.

free choice

MNCs that are truly world-oriented and favor no specific country are considered _____.

geocentric

Engaging in the international division of labor so that manufacturing can be done in countries with the cheapest sources of labor and supplies is known as _____.

global outsourcing

Managers emphasize both values and business results to create a(n) _____.

high-performance culture

A preference for a loosely knit social framework in which individuals are expected to take care of themselves is called _____.

individualism

A clique within an organization is part of the _____.

informal organization

The system that draws resources from the external environment and releases goods and services back to it is known as a(n) _____.

open system

A social entity that is goal-directed and deliberately structured is referred to as a(n) _____.

organization

How an organization goes about accomplishing a plan is a key part of the management function of _____.

organizing

The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of _____.

outsourcing

Statements that define fundamental values and reference organizational responsibilities, products, and employees are often called _____.

principle-based

A decision to monitor employees' nonwork activities violates the right to _____.

privacy

The moral-rights approach that deals with performing experimental treatment on unconscious trauma patients is the _____.

right of free consent

A narrative based on a true event that is repeated frequently and shared by organizational employees is referred to as a _____.

story

Managers continuously scan the business horizon for both subtle and dramatic environmental changes known as _____.

strategic issues

An object, act, or event that conveys meaning to others is referred to as a:

symbol

People in the environment who can be hired to work for the organization are referred to as _____.

the labor market

Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision-making approach is known as _____.

the moral-rights approach

The community stakeholder sector includes _____.

the nature environment

Personal needs, family influence, and religious background all shape a manager's _____.

value system

The assumption that "If it's not illegal, it must be ethical" ignores which of the following domains?

Ethics

Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?

Exporting

Language, values, religion, and education all describe which of the following dimensions in the international environment?

Sociocultural

Kristi, a Japanese expatriate working in Denmark, tends to use communication primarily to build personal social relationships. She feels that relationships and trust are more important than business. Kristi is surprised that her business associates in Denmark do not share the same views. Based on this information, Kristi most likely grew up in what type of culture?

High-context

What type of interaction requires more time because a relationship has to be developed and trust and friendship must be established?

High-context

Recent research by the GLOBE Project has not only extended the research of which of the following, but has also offered new insights for managers?

Hofstede's

Which of the following stresses the satisfaction of employees' basic needs as the key to increased worker productivity?

Human Relations Movement

Mary Parker Follett contributed to which of the following fields?

Humanistic Approach

Which of the following is NOT a criticism of scientific management?

It does not appreciate the careful study of tasks and jobs

CRL, a European plastics manufacturer, is considering forming an alliance with a U.S. military goods manufacturer to develop a new type of polymer that can be used for international industrial and military applications. Such a partnership represents which of the following types of investment?

Joint venture

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in which of the following roles?

Leader

Rooftop International, Inc., buys insurance against host government takeover when investing in foreign countries. This is an example of which sector of the international environment?

Legal-political

Which dimension includes government regulations at the local, state, and federal levels?

Legal-political

Which dimension of the general environment includes federal, state, and local government regulations?

Legal-political

Roberto, a top-level manager at an advertising agency, spends a significant part of his workday identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which of the following management functions?

Planning

The risk of loss of assets, earning power, or managerial control due to political changes or instability in a host country is known as _____.

Political Risk

The legal-political environment in international operations includes which of the following?

Political Risks

Riots, revolutions, civil disorders, and frequent changes in government that affect the operations of an international company show _____.

Political culture

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by sharks. The Navy pilot was operating from which level of moral development?

Postconventional

Standardization of work and wage incentives are characteristics of _____.

Scientific Management

Which of the following statements regarding management tools is true? a) In 1993, the top management tool was mission and vision statements, whereas in 2017, the top management tool was strategic planning. b) In 1993, the top management tool was strategic planning, whereas in 2017, the top management tool was mission and vision statements. c)In 1993 and 2017, the top management tool was strategic planning. d) In 1993, the top management tool was customer relationship management, whereas in 2017, the top management tool was customer satisfaction. e) In 1993, the top management tool was customer satisfaction, whereas in 2017, the top management tool was customer relationship management.

a) In 1993, the top management tool was mission and vision statements, whereas in 2017, the top management tool was strategic planning.

The golden rule "do unto others as they would do unto you" is _____.

an example of the values that guide the individualism approach to ethical behavior