Management Exam 1

From the article, How to Preempt Team Conflict, which of the following reflects challenges teams face in regards to the category "speak"?

People may have a different understanding of what "yes" means

Which of the following is not one of the three levers listed in the article, What Great Managers Do?

People pay fairly

From the Two Tough Calls article: Susan was very selective about hiring. She preferred to hire

Younger obsessive-compulsive workers, a few years out of college

To help with hiring decisions during peak seasons and holidays, Cards for All Seasons uses time-series forecasts, like sales from last Valentine's Day and Christmas, to predict future sales based on patterns of historical data. Cards for All Seasons is making use of

analytics.

Which of the following is NOT a reason why control is needed?

control allows one to maintain authority over employees

....... focuses on problem-solving and performance improvement, or speed with excellence, of a well-defined project.

lean six sigma

Conflict is a perfectly normal state of affairs.

true

Devil's advocacy and the dialectic method are forms of programmed conflict designed to elicit different opinions without inciting people's personal feelings.

true

From the article What Great Managers Do, great leaders discover what is universal and capitalize on it?

true

In recent years, productivity has been declining globally.

true

Julio is developing a new employee schedule for his pool care service due to the increase in business during the summer. While doing this, George is involved in organizing.

true

Managers should try to increase the discretionary component of their self-imposed time by minimizing the subordinate-imposed time component.

true

Mintzberg proposed that managers utilize written communication more than verbal communication.

true

Team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

true

Today, teamwork is considered the cornerstone of future management.

true

The two core principles of TQM are

uniform focus on delivering customer value and continuous improvement of work processes.

........ is the final stage of group and team development.

Adjourning

a ......... is a graph of decisions and their possible consequences.

Decision tree

.......is the process of analyzing the underlying causes.

Diagnosis

from the Two Tough Calls article, what is Susan's responsibility to Phil

Economic, Ethical, Legal

in the article, Design Thinking, the author begins with a discussion of what great inventor

Thomas Eddison

From the Two Tough Calls article: Susan as a manager always gave positive and negative feedback to her subordinates.

True

Ricardo is a district manager who oversees several store managers in a national chain of department stores. Ricardo reports directly to the vice president of stores and marketing, a member of top management. Ricardo is a middle manager.

True

Which of the following is not part of the Design-Thinking process as outlined in the Tim Brown article?

creativity

As part of their strategic control of the organization, the CEO and senior managers at Ford review the daily performance of the company's suppliers to determine which should be kept.

false

Control systems affect each other and thus must remain independent of each other.

false

From The Best Laid Incentive Plans, the "wall of shame" concept was an effective tool for increasing employee productivity.

false

From the article, How to Preempt Team Conflict, the best way to handle conflict is to respond to clashes when they arise or wait until there is clear evidence of a problem before addressing it.

false

In the management process, the organizing stage includes setting goals and deciding how to achieve them.

false

The result of too much conflict in the workplace is usually indolence.

false

There are two levels of management in an organization: top and first-line.

false

A committee investigating the impacts of health care reform on the organization is an example of a(n)

formal group

To help maintain a competitive advantage, the emphasis for most companies is on

production efficiency

From the case, The Forgotten Group Member, who is Frank Rasmussen?

professor

According to the article Groupthink, by Irving L. Janus, all of the following are symptoms of Groupthink except:

punishment

Kellyanne hired Joshua from Southwest University. He was an amazing employee and exceeded all her expectations. The next year, she received an application for a job opening from another graduate from Southwest University. She was very excited to hire another outstanding candidate. Kellyanne has

representativeness bias.

......... is the last step in the control process.

take corrective action if necessary

Kenneth, the plant manager, was talking with another manager about Brendan, the lead engineer in the corporate R & D department. Kenneth remarked, "Brendan is so bright, and he is an expert in designing products. But like so many experts, he can't imagine what it's like to be as ignorant as the rest of us. I think at times, he cannot see things from an outsider's perspective." Brendan is suffering from

the curse of knowledge

Why should you encourage Dionne to use groups to make decisions?

because groups have a greater pool of knowledge