management exam one

Maxwell Lights Inc., a fireworks company, has workers operating under dangerous working conditions. Last year, one of its workers died on the job. Nevertheless, the company took a long time to acknowledge its responsibility for the accident. The worker's family was compensated after several months of the accident. Moreover, the money received by the worker's family was only half of what they should have actually been paid. Which of the following social responsiveness strategies is the company using?

A defensive strategy

The workers of ToxoPro Labs, a chemical manufacturing company, are exposed to toxic and hazardous working conditions. Last year, one of its workers died on the job. Nevertheless, the company took a long time to acknowledge any responsibility for the accidents occurring on the job and chose to only compensate the families of the affected workers when they sued the company. Which of the following social responsiveness strategies is the company using?

A defensive strategy

The quality of RedBread's food came under scrutiny when many of its customers fell ill because of food poisoning. Customers wanted the company's manufacturing and storage facilities to be inspected and graded by quality inspectors. However, the management denied all the allegations and even refused to allow the inspection of its facilities . Which of the following social responsiveness strategies was RedBread using?

A reactive strategy

When ten customers of Niall's Eatery fell seriously ill after dining at the restaurant, the issue was noticed by the public. The public demanded that the restaurant's kitchen be thoroughly inspected and the patients be compensated. However, the management at Niall's Eatery denied all claims that the customers had fallen ill by consuming the food served by the restaurant. Furthermore, the management was against any inspection on the kitchen. Which of the following social responsiveness strategies is the restaurant using?

A reactive strategy

_____ are groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions.

Advocacy groups

Pam is a manager at Adrent Corp. She is hiring candidates for a new position in the company. While interviewing them, Pam asks each candidate, "What would you do if you see someone in the company taking a bribe?" Which of the following types of tests is Pam using to screen the candidates?

An overt integrity test

Betty worked in the accounts department of her company for four years. Her company start ed a risk management team and asked Betty to join the team. Everyone in the team, apart from Betty, was either new to the company or fairly inexperienced. When her team members learned more about Betty's qualification and the number of years she has been with the company, they automatically started following her lead and did as she asked them to. Which of the following does Betty lead by to control his teammates?

Bureaucracy

Which of the following is a function of a top manager?

Creating a positive organizational culture through language and action

Which of the following is a difference between employee involvement teams and semi-autonomous work groups?

Employee involvement teams do not have the authority to make decisions, whereas semi-autonomous groups have the authority to make decisions.

_____ is the degree of concern people have about an ethical issue.

Ethical intensity

_____ developed the 14 principles of management.

Henri Fayol

In the context of the internal and external forces that affect business, which of the following is a difference between stable environments and dynamic environments?

In stable environments, the rate of environmental change is slow, whereas indynamic environments, the rate of environmental change is fast.

In the context of managerial roles, which of the following is a difference between the negotiator role and the figurehead role?

In the negotiator role, managers discuss projects, goals, outcomes, and employee raises, whereas in the figurehead role, managers perform ceremonial duties such as greeting company visitors.

Which of the following exemplifies a sociocultural component in the general organizational environments?

Increasing popularity of weight management programs

Which of the following is a disadvantage of work teams?

Initially high turnover

In the context of changing environments, identify a true statement about environmental uncertainty.

It is most likely to be low when environmental complexity is at a low level.

Gordon, the restaurant manager of Chipmugs, a continental restaurant, reviews customer feedback forms to help him choose the winner of "Best Waiter of the Month" award. This motivates the waiters at the restaurant to render good service and to insist customers to fill feedback forms about their services. In the context of managerial roles, which of the following roles does Gordon illustrate in this scenario?

Leader role

In the context of the external environment of a firm, which of the following statements is true of environmental scanning?

Managers scan their firm's environment to reduce uncertainty.

_____ refers to a transaction in which one party in the relationship benefits at the expense of the other.

Opportunistic behavior

Which of the following is a difference between property deviance and production deviance?

Property deviance affects company possessions and products, whereas production deviance affects the quality of work produced.

Which of the following is the least aggressive tactic used by advocacy groups?

Public communications

Which of the following exemplifies a political/legal trend in the general organizational environments?

Regulations concerning the disposal of biological wastes

_____ is the abundance or shortage of critical organizational resources in an organization's external environment.

Resource scarcity

According to Stanford University business professor Jeffrey Pfeffer, which of the following ideas is used by managers in top-performing companies?

Selective hiring

Which of the following has the most autonomy in the autonomy continuum?

Self-designing teams

_____ represents the variances or differences in ability, experience, personality, or any other factor on a team.

Team diversity

Which of the following illustrates the management practice of gaining competitive advantage through people?

The board of directors of Naocomp, a software company, decides to launch its own research and development division by investing from the company's profits.

The labor union of a machinery manufacturing company went on strike demanding an increase in their wages. Craig, the chief human resource officer of the company, called a meeting with the labor union leader and came to a consensus that the company would increase the wages of the workers who take the night shifts. In the context of managerial roles, which of the following decisional roles does Craig illustrate in this scenario?

The disturbance handler role

Although Tracith is one of the best supermarkets in the coastal town of Dawntonia, it fails to retain customers. To solve this problem, Edna, the newly appointed marketing manager at Tracith, decides to implement a customer loyalty program. This program would include a membership card and a mobile app that can only be accessed using the membership card number. The mobile app will be enabled to show real-time availability of products at the supermarket. In the context of managerial roles, which of the following decisional roles is illustrated by Edna in this scenario?

The entrepreneur role

Aaron, the chief executive officer of Periwinkle Inc., often sits on the boards of other companies to share viewpoints on business operations. In this case, which of the following managerial roles does Aaron perform?

The liaison role

Glimmens, a continental restaurant, started its operations by renting the ground floor of a three-storied building. As the business of the restaurant grew, Marvin, the co-owner of the restaurant, pressed the landlord of the building to allow him to occupy and rent the first floor as well for much lower rent than what the landlord intended to quote. This would reduce the expansion costs of Glimmens. In the context of managerial roles, which of the following decisional roles does Marvin exemplify in this scenario?

The negotiator role

Depending on the number of customer footfalls in each section, Glenn, the floor manager of an apparel store, shuffles the number of employees on the floor among the men's, women's, and kids' sections of the store. In the context of managerial roles, which of the following decisional roles does Glenn illustrate in this scenario?

The resource allocator role

While preparing the annual advertising budget, Tracy, the chief marketing officer of an online furniture store, is deciding which categories of products from the company's portfolio would need to be advertised most often. In the given scenario, which of the following decisional roles is best illustrated by Tracy?

The resource allocator role

Janet, the CEO of Kellyntus, an e-commerce fashion site, makes a media announcement about the company's decision to acquire Shoetoppin, an e-commerce footwear site. In the context of managerial roles, which of the following roles does Janet illustrate in this scenario?

The spokesperson role

Which of the following is a characteristic of derailers?

They are abrasive and intimidating.

Which of the following statements is true of members of self-managing teams?

They handle and control all of the major tasks directly related to production of a product or service without first getting approval from management.

_____ are typically responsible for developing employees' commitment to and ownership of the company's performance.

Top managers

Primo Remo Cars recalled one of its car models after it learned about a defect in its engine. By doing so, it met all the expectations of its customers. This is an example of a(n) _____.

accommodative strategy

According to Chester Bernard, people will be indifferent to managerial directives or orders if they:

are consistent with the purpose of an organization.

After Lawminam, a law firm, acquired Craitren, a small law firm, the management of Lawminam framed new organizational policies that required all employees and managers to work for a minimum of 40 hours per week. The management also made it mandatory for all the employees to dress in business formals. In this scenario, Lawminam is most likely using _____.

behavioral addition

In the context of autonomy, unlike self-managing teams, self-designing teams:

can control and change the memberships of the teams.

The top management at Vermilion Inc. realized that there were some technical defects in the company's new manufacturing plant that was under construction. Technical specialists were sent to the site to correct the issues. This scenario illustrates the management function of _____.

controlling

As a supervisor at an automobile service center, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate tasks effectively. This scenario illustrates that Jacob has the characteristics of a(n):

derailer

Junus Electronics frequently conducts donation drives for victims of natural disasters across the world . Junus Electronics is fulfilling its _____ responsibilities.

discretionary

Javien Inc., a large building and development company, refused to merge with Ivereil Corp. as Ivereil had numerous lawsuits filed against it. This scenario illustrates that Javien fulfilled its _____.

discretionary responsibility

LitreBoost Inc., a multinational beverage company, donates a portion of its profits to a cancer research facility. This scenario illustrates that LitreBoost is fulfilling its _____.

discretionary responsibility

According to forecasts, different parts of the country Frecciatona are likely to be affected by water shortage. Following this news, the chief operations officer of Frantef Appliances, a company that manufactures and supplies household devices in Frecciatona, plans to introduce a new model of dishwasher that makes efficient use of small amounts of water. In the context of changing environments, this scenario best illustrates _____.

environmental uncertainty

Derek is considered the best lecturer at Megansted, an academic institution, because he has excellent communication skills. He can explain complicated subject topics in simple words using creative as well as realistic examples. This ability of Derek indicates that he possesses high _____.

human skills

The _____ component of the specific environment of an organization consists of rules that govern the business practices and procedures of specific businesses and professions.

industry regulation

The health awareness board in the country of Gelhanwa made it mandatory for all brands that sell tobacco and tobacco products to display a disclaimer highlighting the dangers of tobacco on their product covers. In the context of the specific environment, this scenario best illustrates the effect of the _____ on organizations.

industry regulation component

In the context of workplace deviance, unlike political deviance, personal aggression:

involves workplace violence.

In the context of team conflict, unlike affective conflict, cognitive conflict:

is strongly associated with improvements in team performance.

In the context of ethical intensity, unlike temporal immediacy, probability of effect:

is the chance that something will happen that results in harm to others.

Unlike domination, integrative conflict resolution tries to resolve conflicts by:

making both parties work together to find an alternative that meets the needs of both.

The sales department at Delta Corp. has devised a set of rules for its employees. All the employees are required to be in the office premises by 8 a.m. every day. They are also required to wear business casuals. In addition, every employee has to send a productivity update to his or her supervisor before leaving for the day. In this case, the sales department has developed _____.

norms

Most of the managers and team members of Wilbesht, a pharmaceutical company, are under the age of 40. The structure of the company is informal and flexible. This scenario best illustrates Wilbesht's _____.

organizational culture

The designers of Marissul, a fashion company, are given the freedom to come up with their own ideas and use the company's resources to create their designs. The power distance within the company is low, and the company follows an informal communication structure. This scenario best illustrates Marissul's _____.

organizational culture

A(n) _____ is a written test that estimates job applicants' honesty by directly asking them what they think or feel about theft or about punishment of unethical behaviors.

overt integrity test

In the _____ stage of team development, team members often become intensely loyal to one another and feel mutual accountability for team successes and failures.

performing

Maria is known to bully her coworkers by verbally abusing and screaming at them when they don't do as she says. In the context of workplace deviance, this is an example of _____.

personal aggression

Jenny is a manager at a marketing firm. She refuses to promote the hardest working salesperson in the company because she does not like that employee. In the context of workplace deviance, this is an example of _____.

political deviance

Wade, an avid reader, wants to read the latest book by his favorite author. The book is set to release next month, but he finds an illegal copy online. At first, he is tempted to download it, but later decides against it when his father informs him about those who were caught by the police for downloading the pirated version of the book. In the context of Kohlberg's stages of moral development, Wade is at the _____ of moral development in this scenario.

punishment and obedience stage

Bill manages to complete every project he is involved in before its deadline. In the context of scientific management, Bill can be considered a(n) _____.

rate buster

Winston was promoted thrice in the very first year of his service. His managers stated that he was the "fastest worker they have ever managed" and that the quality of his work was "second to none." In the context of scientific management, Winston is a(n) _____.

rate buster

A(n) _____ is a social responsiveness strategy in which a company does less than society expects.

reactive strategy

Thutmach is a manufacturer of potato chips. It has been purchasing potatoes from Vegofaz, a vegetable wholesaler, for about a decade. Vegofaz offers discounts and benefits to Thutmach, and Thutmach, in turn, purchases potatoes only from Vegofaz even when other wholesalers approach Thutmach with better offers. In the context of the supplier component of a specific environment, this scenario best illustrates _____ between Thutmach and Vegofaz.

relationship behavior

According to Henri Fayol's principles of management, _____ advocates that compensation should be fair and satisfactory to both the employees and the organization.

remuneration

Managers feel confident that they can understand, predict, and react to the external forces affecting their businesses when:

resource scarcity is low.

In the context of organizational systems, _____ are smaller systems that operate within the context of a larger system.

subsystems

Laveall has created seven global product divisions — fragrances, baby care, batteries, oral care, men's grooming, convenience foods, and detergents — and three marketing divisions — one for North America, one for Asia, and one for Europe . In the context of the systems approach to management, these ten divisions are examples of _____.

subsystems

The marketing team of Kreshmart was not happy with the employees that the recruitment team was hiring. The higher management of the company decided to let a few members from the marketing team sit in for the interviews and give their input on the applicants. This reduced the workload of the recruitment team and allowed the marketing team to pick better members. This approach is an example of _____.

synergy

Tracy is the head of one of the three groups in the production department at an apparel manufacturing company. She assigns work to each of her subordinates in the group on a regular basis. Although she is not solely responsible for the performance of her group, she facilitates the group in achieving the monthly targets of production. In this scenario, Tracy is most likely a _____.

team leader

An automobile manufacturing company has developed an electric car that uses sunlight to charge itself during movement. In the context of organizational environment, this new invention is a development in the _____ of the general environment.

technological component

In the context of creation and maintenance of organizational cultures, a primary source of organizational culture is _____.

the company founder

After hiring Brenda in the finance department of Amintent Corp., none of its finance strategies have failed. Brenda created a positive organizational culture at Amintent Corp., thereby uplifting the company's values. In this scenario, Brenda is most likely a _____ at Amintent Corp.

top manager

Ginny was hired by her company because she agreed to work overtime and carry out all tasks assigned to her as per the instructions. She also signed a contract that would terminate her from the company if she was unable to comply with the organization's policies. Given this information, Ginny is most likely part of a(n) _____.

traditional work group