Management Final 7

_____ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems.

Cross-functional

_____ is the process managers use to transfer authority and responsibility to positions below them in the hierarchy

Delegation

Aspects of both functional and divisional structures simultaneously in the same part of the organization are combined in the virtual network approach.

False

Certainty in the environment is usually associated with decentralization.

False

Reengineering basically means preserving the past by establishing the sequence of activities by how work was done.

False

_____ refers to services that are perishable and, unlike physical products, cannot be stored in inventory

Intangible output

Service firms include banks, hotels, and law firms

True

Which of the following structures works best in an uncertain organizational environment?

A horizontal structure

_____ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes.

Authority

Collaboration refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals and departments.

False

In the divisional approach, coordination across divisions is great whereas coordination within divisions is often poor.

False

Organizing defines what to do while strategy defines how to do it.

False

Quick response to external changes is an advantage of vertical functional structure.

False

The functional structure is appropriate when the primary goal is innovation and flexibility.

False

The principle of unity of command suggests that managers within an organization should reach agreement on the goals and objectives of the organization.

False

The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.

False

When an organization uses a differentiation strategy, it strives for internal efficiency.

False

Which of the following structures is most consistent with a strategy of stability?

Functional structure

Which of the following typically is NOT considered a staff department?

Manufacturing

Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?

Mass production

_____ is the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.

Reengineering

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?

Scalar principle

_____ is characterized by intangible outputs

Service technolog

_____ production involves the production of goods in batches of one or a few products designed to customer specifications.

Small-batch

_____ departments include all of those that provide specialized skills in support of _____ departments.

Staff; line

Which of the following factors is NOT associated with larger span of control?

Subordinates are located at various different locations

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?

Tall

Which of the following is a contemporary approach to structural design in departmentalization?

Teams

At Fox End, people are grouped together in departments by common skills and work activities, including a sales department and a production department. This is an example of vertical functional approach

True

For companies to operate effectively, the amount of centralization or decentralization should fit the firm's strategy.

True

The confusion and frustration caused by the dual chain of command is a major problem of the matrix structure.

True

The distinctive feature of the project manager position is that the person is not a member of one of the departments begin coordinated.

True

The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is called organizational structure.

True

The pure functional structure is appropriate for achieving internal efficiency goals.

True

Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager.

True

The matrix structure violates which of the following principles of management?

Unity of command

When people from two or more departments work together to produce outcomes that meet a common goal, this is referred to as _____.

collaboration

Innovative Creations Corporation is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor:

coordination.

With _____ decision authority is pushed downward to lower organization levels.

decentralization

With a(n) _____ strategy, the organization attempts to develop innovative products unique to the market.

differentiation

Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace has a:

divisional structure.

The functional, _____, and _____ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.

divisional; matrix

Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise

does a variety of tasks and activities.

A(n) _____ structure has a wide span, is horizontally dispersed, and has fewer hierarchical levels

flat

. Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a _____ structure.

functional

A(n) ______ structure is the grouping of positions into departments based on similar skills, expertise, and resource use

functional

Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from _____ to _____.

horizontal; vertical

The _____ combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.

matrix approach

The visual representation of an organization's structure is called the _____.

organization chart

The _____ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.

organizational chart

A(n) _____ is a person who is responsible for coordinating the activities of several departments for the completion of a specific project.

project manager

Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as:

reengineering.

The _____ is the number of employees reporting to a supervisor.

span of management

A(n) _____ is a temporary team designed to solve a short-term problem involving several departments.

task force

All of the following are advantages of a divisional structure, except:

there is little duplication of services across divisions.

In the _____ approach of structural design, departments are independent, contracting services to the central hub for a profit.

virtual network

Walt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a _____ structure.

virtual network

The degree to which organizational tasks are subdivided into individual jobs is called _____.

work specialization