Management Final 7
_____ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems.
Cross-functional
_____ is the process managers use to transfer authority and responsibility to positions below them in the hierarchy
Delegation
Aspects of both functional and divisional structures simultaneously in the same part of the organization are combined in the virtual network approach.
False
Certainty in the environment is usually associated with decentralization.
False
Reengineering basically means preserving the past by establishing the sequence of activities by how work was done.
False
_____ refers to services that are perishable and, unlike physical products, cannot be stored in inventory
Intangible output
Service firms include banks, hotels, and law firms
True
Which of the following structures works best in an uncertain organizational environment?
A horizontal structure
_____ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes.
Authority
Collaboration refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals and departments.
False
In the divisional approach, coordination across divisions is great whereas coordination within divisions is often poor.
False
Organizing defines what to do while strategy defines how to do it.
False
Quick response to external changes is an advantage of vertical functional structure.
False
The functional structure is appropriate when the primary goal is innovation and flexibility.
False
The principle of unity of command suggests that managers within an organization should reach agreement on the goals and objectives of the organization.
False
The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.
False
When an organization uses a differentiation strategy, it strives for internal efficiency.
False
Which of the following structures is most consistent with a strategy of stability?
Functional structure
Which of the following typically is NOT considered a staff department?
Manufacturing
Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?
Mass production
_____ is the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.
Reengineering
Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?
Scalar principle
_____ is characterized by intangible outputs
Service technolog
_____ production involves the production of goods in batches of one or a few products designed to customer specifications.
Small-batch
_____ departments include all of those that provide specialized skills in support of _____ departments.
Staff; line
Which of the following factors is NOT associated with larger span of control?
Subordinates are located at various different locations
Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?
Tall
Which of the following is a contemporary approach to structural design in departmentalization?
Teams
At Fox End, people are grouped together in departments by common skills and work activities, including a sales department and a production department. This is an example of vertical functional approach
True
For companies to operate effectively, the amount of centralization or decentralization should fit the firm's strategy.
True
The confusion and frustration caused by the dual chain of command is a major problem of the matrix structure.
True
The distinctive feature of the project manager position is that the person is not a member of one of the departments begin coordinated.
True
The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is called organizational structure.
True
The pure functional structure is appropriate for achieving internal efficiency goals.
True
Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager.
True
The matrix structure violates which of the following principles of management?
Unity of command
When people from two or more departments work together to produce outcomes that meet a common goal, this is referred to as _____.
collaboration
Innovative Creations Corporation is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor:
coordination.
With _____ decision authority is pushed downward to lower organization levels.
decentralization
With a(n) _____ strategy, the organization attempts to develop innovative products unique to the market.
differentiation
Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace has a:
divisional structure.
The functional, _____, and _____ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.
divisional; matrix
Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise
does a variety of tasks and activities.
A(n) _____ structure has a wide span, is horizontally dispersed, and has fewer hierarchical levels
flat
. Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a _____ structure.
functional
A(n) ______ structure is the grouping of positions into departments based on similar skills, expertise, and resource use
functional
Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from _____ to _____.
horizontal; vertical
The _____ combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.
matrix approach
The visual representation of an organization's structure is called the _____.
organization chart
The _____ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.
organizational chart
A(n) _____ is a person who is responsible for coordinating the activities of several departments for the completion of a specific project.
project manager
Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as:
reengineering.
The _____ is the number of employees reporting to a supervisor.
span of management
A(n) _____ is a temporary team designed to solve a short-term problem involving several departments.
task force
All of the following are advantages of a divisional structure, except:
there is little duplication of services across divisions.
In the _____ approach of structural design, departments are independent, contracting services to the central hub for a profit.
virtual network
Walt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a _____ structure.
virtual network
The degree to which organizational tasks are subdivided into individual jobs is called _____.
work specialization