Management Final

A question associated with the "sunshine" ethical framework is "How would you feel if your actions were highlighted in the media?" "How would you feel if you were on the receiving end of those actions?" "How would a moral philosopher evaluate the actions you are considering taking?" "How would a lawyer evaluate the actions you are considering taking?" "How would your mother feel if she knew you had committed those actions?"

"How would you feel if your actions were highlighted in the media?"

New regulations have been passed limiting the number of hours per week the company's employees can work without receiving benefits. Mindful Maids is a company that uses environmentally friendly products; its competitors do not. More and more homeowners are concerned about the environment; it is expected that this trend will continue for decades. Compared to its competitors, its management team is by far the best in the industry. It has fallen behind in staff training over the last few years. The company has adequate financial resources to invest in its operations. The percentage of people hiring cleaning services has fallen off due to a difficult recession. whats a threat, opportunity, weakness, and strength for Mindful Maids?

A threat for Mindful Maids is "New regulations have limited the hours employees can work without benefits.". A opportunity for Mindful Maids is "More and more homeowners are concerned about the environment." A weakness for Mindful Maids is "Mindful Maids has fallen behind in staff training over the last several years.", A strength for Mindful Maids is "The management team of Mindful Maids is the best in the industry."

Emil has been going through the decision-making process. He diagnosed a problem with the shipping service his company used, identified alternative shipping services, evaluated those companies, made a choice, and implemented it. Which of the following statements is an accurate description of Emil's decision-making process? Emil has successfully completed all phases of the decision-making process. Emil did phases three and four of the decision-making process in reverse order. Emil now needs to evaluate the decision he made. Emil left out the second phase of the decision-making process. Emil left out the first phase of the decision-making process.

Emil now needs to evaluate the decision he made.

________ is a danger sign that an organization may be allowing or even encouraging unethical behavior. Excessive emphasis on long-term considerations over short-term revenues An informal corporate structure Flexible timings that allow employees to choose their hours of work Multiple levels of supervision and monitoring Excessive emphasis on short-term revenues instead of long-term considerations

Excessive emphasis on short-term revenues instead of long-term considerations

The start-up's founder, Gerard makes decisions more subjectively and believes he is in control of all situations, even if he is not. Based on the psychological bias Gerard exhibits, which of the following most likely describes his actions? He dismisses risks, is overconfident in his experience and skills, and believes that he is immune to failure. He chooses to focus exclusively on the company's immediate successes rather thinking about long-term issues. When he encounters resistance, he changes the way he words or discusses problems and decisions. He procrastinates, avoids discussing problems, and hands off important decisions to lower-level employees. He ignores disagreements and makes decisions quickly, without consulting Han and Martine, citing time pressures.

He dismisses risks, is overconfident in his experience and skills, and believes that he is immune to failure.

Which of the following statements about group decision making is true? There are far more disadvantages than advantages to group decision making. Group decisions should rarely be used to address significant business problems. Individual decisions are generally more difficult to reach than group decisions. If enough time is available, groups usually make higher-quality decisions than most individuals. If enough time is available, most individuals usually make higher-quality decisions than a group.

If enough time is available, groups usually make higher-quality decisions than most individuals.

________ occurs when companies rely on doing things the comfortable and easy way, often because they do not want to disturb the status quo. Satisficing Settling Change Self-interest Inertia

Inertia

________ reinforcement is often seen by removing or withholding an undesirable consequence. An example could be a supervisor returning the privilege of using a company phone after an employee had misused the phone in the past. Punishment Negative Positive Extinctive Terminal

Negative

Which of the following statements about planning is accurate? Tactical plans may have a time horizon of a year or two, whereas strategic plans may cover a period of less than a year. Operational plans may have a time horizon of a year or two, whereas tactical plans may cover a period of less than a year. Strategic plans may have a time horizon of a year or two, whereas operational plans may cover a period of less than a year. Strategic plans may have a time horizon of a year or two, whereas tactical plans may cover a period of less than a year. Tactical plans may have a time horizon of a year or two, whereas operational plans may cover a period of less than a year.

Tactical plans may have a time horizon of a year or two, whereas operational plans may cover a period of less than a year.

According to Simon's bounded rationality, which of the following factors prevents decision makers from being truly rational? Human beings are not exposed to very much information. People, including those in the same organization, often have similar goals. They have incomplete information about alternatives and consequences. People have too much time on their hands and overthink decisions as a result. The problems they face are too simple and require little thought.

They have incomplete information about alternatives and consequences.

Acme Gaskets uses its established skills in producing gaskets that it will sell in foreign markets. Krunchers Chips produces locally targeted snacks for which it has built specialized plants in each local region. It customizes its snacks according to the tastes and preferences of the local consumers. Harman Motors offers a standardized economy automobile and has a single worldwide corporate headquarters from which it centrally manages the entire company's operations. Finally, Gold Medal Industries is located in Tajikistan where wages are quite low. The company produces machine housings that are fairly easy to manufacture and require little employee skill. These pieces are then sent to its locations abroad to be finished by a more skilled workforce, taking into account the customs and benefits desired by each of those particular populations. [transnational, international, global, domestic, multinational]

Which global strategy is Acme Gaskets using? international Krunchers Chips is using the ________ model of international competition. multinational Which global strategy is Gold Medal Industries using? transnational Harman Motors is using the ________ model of international competition. global

Which of the following is the best example of a manager discounting the future? a manager believing that he or she can control the outcome of any decision a manager focusing on quarterly profits instead of the long-term vision a manager framing the decision alternatives to influence selection a manager depending on programmed decisions for all issues a manager planning for the long-term stability of a company

a manager focusing on quarterly profits instead of the long-term vision

Wendy Pearson, Vice President of Marketing for New York's Finest Apparel, Incorporated, is traveling on business in a foreign country. She is negotiating a large contract with the ministry of trade, and the minister's deputy is asking for a "facilitation fee" of $1,000 USD to relax certain contractual requirements. At this point, Wendy should abide by her firm's standards for ethical behavior and not pay the fee. contact law enforcement authorities in the foreign country. accuse the deputy of unethical behavior and immediately return home. pay the deputy because the value of the contract is significant. counter with a smaller amount, for example, $750 USD.

abide by her firm's standards for ethical behavior and not pay the fee.

As a leadership trait, self-confidence is most likely to enable leaders to be more introverted. help a leader avoid setbacks. allow a leader to make decisions despite uncertainty. instill honesty and credibility in a leader. dilute a leader's effectiveness.

allow a leader to make decisions despite uncertainty.

The vice president of human resources believes that decision makers cannot be truly rational in their decisions. He tells the group that he sees many situations with managers who do not have enough time to process all the relevant information and who regularly face very complex problems. His observation illustrates... The vice president of production declares that her people disagree on goals and have now formed groups to advocate for their own interests. Her managers are using... The president of the company tells his team that he has made an observation that the managers do not agree on goals or what actions should be taken. This situation best relates to... ["the incremental model.", "the crisis model.", "bound rationality.", "coalition model.", "the garbage can model."] .

bound rationality. the coalition model. the garbage can model.

Lillian Probst, Vice President of International Operations, told her staff, "I have lived and worked in 11 countries in four continents. Although I have encountered many, many cultural differences, I have found that most people embrace the same core values: compassion, fairness, religion, responsibility, and respect for others." compassion, fairness, honesty, responsibility, and ethnocentrism." compassion, fairness, honesty, responsibility, and respect for others." compassion, fairness, honesty, economic system, and respect for others." compassion, lifestyle, honesty, responsibility, and respect for others."

compassion, fairness, honesty, responsibility, and respect for others."

Isabella Ruiz, Vice President of International Operations for Worldwide Products Corporation, was working with her subordinate, Jake Harris, to plan his upcoming 18-month overseas assignment to the firm's new office in Athens, Greece. Based upon her experience with previous failed overseas assignments, she was taking steps to avoid another failure. Therefore, one of the key features of Isabella's plan for Jake was to develop performance measures after Jake had completed his first year. develop measures to ensure that communication between the headquarters and the Athens office remains effective. save costs by avoiding a "look-see" trip for Jake and his family, given Jake's enthusiasm. develop a reentry plan for Jake prior to the completion of the overseas assignment. develop the assignment "on the fly" given the uncertainties involved.

develop measures to ensure that communication between the headquarters and the Athens office remains effective.

When Kumquat, a contemporary sportswear company, tries to open its clothing stores in a new country, it learns that local rules require a certain percentage of its products be manufactured locally. This example fits into which category of pressures for local responsiveness? differences in distribution channels regional differences in consumer tastes differences in traditional practices global market integration strategies economic and political demands of host-country governments

economic and political demands of host-country governments

The order of the levels in the pyramid of global corporate social responsibility and performance from bottom to top is ethical, economic, legal, and philanthropic. economic, legal, ethical, and philanthropic. legal, economic, ethical, and philanthropic. philanthropic, economic, legal, and ethical. economic, legal, philanthropic, and ethical.

economic, legal, ethical, and philanthropic.

"It's not all about profit," said Tom to his young accountant. "We have to always keep in mind the 'triple bottom line', and that means our stakeholders' broader expectations of legal, ethical, and social performance." economic, social, and environmental performance." economic, philanthropic, and social performance." legal, environmental, and social performance." economic, philanthropic, and legal performance."

economic, social, and environmental performance."

"That toxic discharge is endangering the public! We need to immediately stop production!" warned Manuel. His manager, Philip, said, "Manuel, we can't stop production to fix the leak. Our profits are behind plan this quarter and we will never meet the production schedule by shutting down. We got in trouble with the production manager last quarter for a similar action." An unwillingness to take an ethical stand that may impose financial costs is a sign that the company has a(n) ________ that is conducive to unethical behavior. priority on managing Level 3 costs corporate code ethical climate legal responsibility distribution channel

ethical climate

Sophie was very excited to be on a one-month project in Japan. While at work, Sophie's Japanese coworkers rarely tell their boss what they are thinking. Because she thinks the actions of her coworkers are not making the company as efficient as it would be back in Germany, Sophie is exhibiting ethnocentrism. collectivism. masculinity. culture shock. uncertainty avoidance.

ethnocentrism.

In planning, the goal is to come up with a clear and ________ map to allow for unique circumstances and changing conditions. rigid traditional casual flexible routine

flexible

"My idea will make us a lot of money, and it's by far the best idea offered!" John exclaimed. His division manager replied, "I agree that your idea has promise. However, your idea has no supporting data or facts. Meanwhile, your two colleagues submitted business plans for their ideas that specified gains of 15 and 22 percent, respectively, and their plans were submitted last week before the deadline expired." John was using ________ to advance his position. discounting the future devil's advocacy illusion of control groupthink framing effects

framing effects

Gina owns a fashion-design store and knows the economy greatly affects her business. Experts are predicting four potential economic outcomes over the next five years. Therefore, Gina develops alternative courses of action based on these predictions. In this scenario, she is making a programmed decision. following the garbage can model. implementing a decision. generating contingency plans. engaging in satisficing.

generating contingency plans.

The managers at Foolproof Fabricators believe that several of the product ideas being considered have the potential of becoming iconic brands that will distinguish Foolproof from its competitors, which is one of their high-priority goals. In which of the following stages of the formal planning processes is Foolproof involved? monitor and control alternative goals and plans goal and plan selection implementation goal and plan evaluation

goal and plan evaluation

One way to construct an effective ethics code is to let the employees construct the ethics code according to their personal ideologies. have executives talk about them and then live up to their statements about ethics. make it as catchy and clever as possible. involve only the legal department and top executives in writing the statement. keep it complex, formal, and rigid so that employees realize how serious it is.

have executives talk about them and then live up to their statements about ethics.

Quality Marketing, LLC uses TonerPlus copiers and printers. They have trained their employees to use these printers and copiers and have invested in inventory to replace parts and equipment used exclusively on TonerPlus items. The new operations manager wants to change, but is facing the reality of ... favorable quality status. high employment costs. high switching costs. redemption costs. complementary products.

high switching costs.

Devon's workers come from a predominantly transient population. However, he believes as long as he pays his employees good wages and treats them fairly, he can keep employee turnover to a minimum. Devon's belief is an example of which psychological bias? framing effects illusion of control social realities time pressures discounting the future

illusion of control

While Plast-a-Ware was planning how it was going to open a plant in the Philippines, it brought in Danilo, a native of the country, to teach the development team about the country's culture and economy. Danilo is an example of a(n) third-country national. host-country national. expatriate. inpatriate. global transnational.

inpatriate.

Although a top executive team may have unique ____ strengths and ideas about its goals, it must consider ____factors before taking action. [internal, external]

internal external

LEAP Communications Technology has subsidiaries in each country in which it does business. As the parent company, LEAP runs its research and development department from its home country. As a result, each foreign subsidiary remains dependent on it for new products, processes, and ideas. This illustrates the ________ model for global strategy. transnational multinational international global intranational

international

According to leader behavior research conducted at Ohio State and Michigan, the ideal leader is both autocratic and democratic. is one who brings the most profitable plans to the company. relies on the situation to dictate his or her behavior. does not exist in the current business environment. is both performance- and maintenance-oriented.

is both performance- and maintenance-oriented.

In goal displacement, a decision-making group becomes so eager to avoid conflict that it adopts a goal or decision too quickly. disagrees on goals, or the members compete with one another for resources. loses sight of its original goal and a new, less important goal emerges. is unsure about goals and disagrees about what to do. generates as many goals as it can but does not allow criticism of people or ideas.

loses sight of its original goal and a new, less important goal emerges.

Strategic goals are major targets or results that relate to the long-term survival, value, and growth of an organization. patterns of actions and resource allocation designed to solve immediate problems. efforts and actions that are focused solely on a functional area like customer service or human resources. efforts and actions that are focused solely on achieving diversification. narratives that describe a particular set of future conditions to be planned for.

major targets or results that relate to the long-term survival, value, and growth of an organization.

Which of the following steps in the formal planning process helps managers know if their plan is working? goal and plan evaluation implementation monitor and control alternative goals and plans situational analysis

monitor and control

A laissez-faire decision style, in which a leader essentially makes no decisions, leads to more positive attitudes and higher performance. more positive attitudes and static performance. more negative attitudes and static performance more negative attitudes and lower performance. static attitudes and static performance.

more negative attitudes and lower performance.

High Tech Electronics, a manufacturing company, is based in Texas. The company operates a subsidiary in Ireland, marketing products that are customized to appeal to the European Union countries. In this case, High Tech Electronics is following the ________ model. global domestic multinational international contingency

multinational

The two strategic models that have relatively high manufacturing costs are multinational and transnational. global and international. global and transnational. multinational and international. international and transnational.

multinational and international.

In order to listen effectively, you should be skeptical. not get bogged down in all the facts and details. take notes by writing down as much as you can. interpret the details to find the underlying message. focus on what is interesting.

not get bogged down in all the facts and details.

Safa has identified a problem that consists of a gap between what her company is doing now and what it can do to create a more profitable future. The "problem" that Safa has identified is also a(n) trap. benefit. danger. secret. opportunity.

opportunity

Laura Higgins, Chief Ethics Officer for WrightWay Corporation, told her CEO, "We must identify actions that will maximize profits while satisfying the demand for corporate social responsibility from multiple stakeholders. To do this, we should evaluate actions as we would all other investment decisions, by considering only those actions that are required by law." ignoring economic impacts of the actions." emphasizing short-term revenues over longer-term considerations." responding only to the demands of our shareholders." performing cost-benefit analyses of the actions."

performing cost-benefit analyses of the actions."

Jen and Bryce are colleagues who witnessed one of their team members, Jared, making a personal purchase over the Internet, which is prohibited in their company. The management had previously announced that those who report wrongdoing of fellow employees will be rewarded. Jen decided not to report Jared's act to the management since it was done after hours. However, Bryce decided to do so with the hope of being rewarded. According to Kohlberg's model of cognitive moral development, Bryce can be categorized as being in the ["principled", "preconventional", "unconventional", "conventional", "operational"] stage. According to Kohlberg's model of cognitive moral development, Jen can be categorized as being in the ["operational", "unconventional", "principled", "conventional", "preconventional"] stage.

preconventional principled

The Sarbanes-Oxley Act requires whistleblowers to be fired. allows senior managers to refuse to sign off on financial results. requires strict adherence to accounting rules. monitors environmental concerns. is intended to maintain truth in advertising.

requires strict adherence to accounting rules.

Haru, a new manager at an electronics company, has been asked to focus on the competitive environment of the organization. Which of the following is a factor Haru should focus on? economic performance rivals government regulation technology demographics

rivals

"We have 75 qualified candidates for the quarterly training program but only 25 slots," said Toby Spencer, production manager. "In that case, randomly select 25, and we will train the other candidates later this year during the next rounds of training," said Amelia Stone, division manager. Toby Spencer says, "That will work." This is an example of ignoring. optimizing. satisficing maximizing. favoring

satisficing

Juanita, a manager of a glassware company, is in the process of deciding what items to add to next year's line of merchandise. For research purposes, she analyzed the past and present conditions of the market and also forecasted future trends. Which of the following steps of the formal planning process has Juanita performed? situational analysis alternative goals and plans monitor and control goal and plan evaluation implementation

situational analysis

Chang works as a materials scientist for a paint manufacturer. He has developed a material that does not work well in paint, but it could have applications as a deck sealant. Chang has been made the team lead for a group of scientists tasked with determining some marketable uses for the new material. The group could be referred to as spin-off. horse traders. delegates. skunkworks. bootleggers.

skunkworks.

Javi Torres, general manager of Fabricated Products, Incorporated, told his mentor, "I find it difficult to support our corporate social performance without corporate financial performance." His mentor replied, "Javi, the accumulated evidence indicates that managers can benefit their organizations only by growing profits." managers are not responsible for behaving ethically when dealing with their stakeholders." profits and ethical behavior cannot go hand in hand." social responsibility is associated with better financial performance." managers must emphasize ethical behavior toward stakeholders at the cost of growing profits."

social responsibility is associated with better financial performance."

Love Your Home is a housewares manufacturing company. The company's basic purpose is "to be the place you want to call home." The management states that the company's long-term strategic intent is "to build an empire in the housewares industry, setting the trend for people to have fashionable and affordable household goods, easily available, wherever they may be." Love Your Home's long-term intent: To build an empire in the housewares industry, setting the trend for people to have fashionable and affordable household goods, easily available, wherever they may be. Love Your Home's basic purpose: To be the place you want to call home. [mission statement, strategic vision]

strategic vision mission statement

"I was surprised to find our corporate strategic plan to be so broad and general," said Carlos to his manager, who replied, "That's because, compared to tactical planning, strategic planning never involves the input of tactical managers." focuses only on internal issues." is never an ongoing activity." tends to involve much less detail." focuses on the near-term (<1 year) business environment."

tends to involve much less detail."

Myer Products, Incorporated, headquartered in Chicago, was enjoying unparalleled success in its Paris, France, branch office. At the annual corporate management meeting in Chicago, Jules Moreau, European Division Manager, modestly cited several reasons for this success. He said, "Our decision to hire Mila Keller to manage our Paris office turned out to be a wise one. Mila is a native of Basel, Switzerland. As a result of her knowledge of business in her home country, she has opened doors to many new clients in Switzerland. This has resulted in a business volume beyond what we had envisioned." In this instance, Mila is a(n) parent-country national. host-country national. expatriate. third-country national. inpatriate.

third-country national.

Tammi Sloane, owner of a licensed supplier of advanced self-driving vehicle technology, wants to determine the future demand of her technology. Because her forecast based on how much the industry might change due to governmental regulation is uncertain, Tammi should ... use multiple forecasts, and perhaps average their predictions. find the best forecasting method and use it. assume the best-case scenario only. look farther into the future since forecast accuracy increases farther into the future. use the most complicated forecasts.

use multiple forecasts, and perhaps average their predictions.

Kiera's boss observed, "Kiera, you have 16 direct reports—a rather high number for a span of controlyet your team is functioning well, and you are managing effectively. Your success in managing with such a wide span of control tells me that A) your direct reports' work is ambiguous and not well defined." the organization is large." your direct reports' jobs are dissimilar, and performance measures are not comparable." your direct reports prefer close supervision and dependence upon management." your direct reports are highly trained and have access to the information they need."

your direct reports are highly trained and have access to the information they need."

Which of the following statements is considered coercion? "Training will be used to ensure everyone knows what is expected of them." "Anyone who fails to comply with our instructions will be fired within two weeks." "The frontline workers can be involved in designing plans for the changes to take place." "The CEO is appointing a couple of union leaders to the management team." "There will be a pay raise for those who comply with our instructions."

"Anyone who fails to comply with our instructions will be fired within two weeks."

"Kaito, I agree with your recommendation to purchase the new instrument, even though we could develop and manufacture it internally. A purchase will be most ____ [ Select ] ["cost-effective", "time-consuming"] ____, as long as you recognize that others will have it as well; in other words, it will not offer a ___ [ Select ] ["price advantage", "competitive advantage", "time advantage"] _____," said Philippe Jerrard, operations manager.

1. cost effective 2. competitive advantage

Jefferson, the chief executive officer of Midwestern Thermal Systems, decides to explore the idea of opening an office in China and speaks to his chief financial officer, Maria, about it. She pays careful attention to everything he says and restates everything to Jefferson to make sure that she accurately understands his plans. Some employees learn of the plans from their managers, and some of these employees begin spreading the information to other colleagues. In order to be able to do business successfully in China, Jefferson should 1. Maria listened to everything Jefferson said and restated everything to him to make sure that she accurately understood his plans. The technique used by Maria is known as 2. Employees who learned about the plans from their managers started spreading the information to other colleagues. This is an example of 3.

1. learn something about China's culture, customs, and language. 2. reflection 3. the grapevine

The company president, has received a large volume of negative emails from customers concerned with allegations of unfair labor practices, therefore the company is reviewing its entire process. Darius has appointed Millie, Avi, and Asher, three company managers, to assess the company's choices as to textile suppliers and production facilities and to examine what the customers—are looking for in the company's products. When Millie reviews the process of producing the actual sportswear, the part of the value chain she is most likely to look at is.. When Avi assesses where the company gets the textiles used to make the sportswear it sells, the part of the value chain he is most likely to look at is... When Asher considers the players' requirements, the part of the value chain he is most likely looking at is... .[inbound logistics, operations, outbound logistics, marketing & sales, research & development] .

1. operations 2. inbound logistics 3. marketing and sales

Creekside Robotics Corporation provides free lunch to its employees every day. The work environment is informal and friendly, which allows everyone to get to know each other. The company also holds a recreational event the last weekend of every month. Although the employees are all satisfied with these practices, the company implements a new incentive scheme to give cash rewards to employees who perform well. By providing free lunch to its employees every day, Creekside Robotics Corporation is satisfying the employees' __ needs. Which of the following needs is Creekside Robotics Corporation satisfying by providing a friendly work environment where everybody gets to know each other? By implementing a new incentive system for employees who perform well, Creekside Robotics Corporation is satisfying the employees' ___ needs. [social, ego, security, physiological, self-actualization]

1. physiological 2. social 3. ego

Which of the following stages is exemplified when the HR department evaluated the amount and type of employees that should be hired? Which of the following stages of the HR planning process was the HR department involved in when it implemented recruitment and pay-system revisions? When the HR department examined the results of its activities, such as recruitment and retention, which of the following stages of the HR planning process was it involved in? ["implementing", "planning", "programming", "screening", "delivering"]

1. planning 2. programming 3. evaluating

Which of the following would be classified as an entrepreneurial venture? Max and Cara expect stability and high profitability from their business. Troy and Jim expect stability and minimal profitability from their new business. Carmine and Tim expect growth and high profitability from their new business. Jordan and Hiroko expect growth and moderate profitability from their new business. Diana and Selim expect stability and moderate profitability from their new business.

Carmine and Tim expect growth and high profitability from their new business.

Which of the following is an example of a potential substitute product? furniture for apartments Evernote for a Samsung Galaxy Watch Chipotle Burrito Bowl for a Chick-fil-A meal ink cartridges for printers iTunes for iPods

Chipotle Burrito Bowl for a Chick-fil-A meal

Darius is designing a new type of self-driving automobile guidance system. He explains to Janelle, his supervisor, that it has far more accurate sensing capabilities than current models, uses current satellite technology used in available guidance systems, can readily be implanted in experimental cars at his company's test facility, incorporates five times as many features and complicated circuitry as current models, and can be easily manufactured by tweaking existing production machinery. Janelle says it is a good start, but she has some concerns. Why is Janelle most likely concerned? Darius's model can only be tried or tested easily with significant cost. The new model lacks the ability to be copied easily. Darius's model is incompatible with existing infrastructures and processes. The new model lacks a great advantage over its predecessor. Darius's model has much greater complexity than its predecessor.

Darius's model has much greater complexity than its predecessor.

Which of the following statements accurately compares leadership and management? Leadership and management are unrelated. One cannot be both a leader and an effective manager. Effective managers are more inspirational than leaders. Being an effective manager is equivalent to being a true leader Effective managers are not necessarily true leaders.

Effective managers are not necessarily true leaders.

Pat is the third-generation president of Lincoln Interstate Trucking. In his grandfather's day, the company had a monolithic framework, with white males in key positions and other underrepresented workers relegated to menial work. His father made the transition to a pluralistic organization, but now Pat wants to take the company into the twenty-first century by creating a multicultural environment. Which of the following actions would best help Pat accomplish this? He should ensure that each underrepresented group finds its place within the organization. He should treat employees as though there are no differences between them. He should hire women and minorities for positions throughout the company hierarchy. He should punish any employee who has been accused of discrimination. He should take a religious action approach to the integration of its underrepresented group workers.

He should hire women and minorities for positions throughout the company hierarchy.

Anil has been in the construction business his whole life and takes pleasure in the day-to-day operations of the business. Brick and Mortar has quickly become popular, largely because Anil almost always comes in at a lower bid for the work than his competitors. Anil has hired trustworthy employees to whom he can grant ever-growing responsibilities, and he has built a cafeteria and gym for them to enjoy. He is meticulous and thorough with his filing system and has designated his vice president, a long-time colleague, as his successor in the event of his death. Based on this scenario, what management issue is Anil most likely to experience? The growth of the city may attract other builders, leaving him without adequate business. His low bids and gym and cafeteria construction could possibly leave him short of cash. His long-time colleague might not be a strong manager or be a good record keeper.

His low bids and gym and cafeteria construction could possibly leave him short of cash.

Tyra Kendrick, Western Division manager, knows that the upcoming year's budget and planning process will be a challenge. For the first time in ten years, the company is changing its budgeting, salary administration, and marketing approach, and a major reorganization will be involved. She expects the managers and staff to resist the planned changes. How might she influence her managers to accept and publicly support the changes? Centralize authority and limit empowerment during the changes. Remind her managers that she will not have patience or understanding with staff affected by the changes. Withhold information from her managers regarding the nature and logic associated with the changes. Involve her managers in design and implementation of the budget and planning process. Lay down the law, reminding her managers of who is boss.

Involve her managers in design and implementation of the budget and planning process.

Which of the following statements is true regarding Maslow's need hierarchy? It states that higher needs need to be satisfied before lower needs. It holds that people satisfy their needs in a specific order. It holds that once a need is satisfied, it becomes a powerful motivator. It is a complex and an accurate theory of human motivation. It states that several different needs tend to be operating at once.

It holds that people satisfy their needs in a specific order.

Which of the following statements is true of the sources of competitive advantage? When companies improve one source of competitive advantage, others suffer. It's possible to improve more than one source, but they should be tackled one at a time. Trade-offs do not occur among the six sources of competitive advantage The best companies choose one source of competitive advantage and perfect it. It is possible to improve quality and also enhance speed.

It is possible to improve quality and also enhance speed.

Randy's company was hemorrhaging money. It was also losing many valuable employees through layoffs and resignations. He tried, but failed, to motivate his best employee, Jill, by discussing her next year's goals, appealing to her full potential as a professional. She told him she could not think about next year—she was worried about keeping her job this year. In accordance with Maslow's need hierarchy, why is Randy failing to motivate Jill? Jill seeks power more than affiliation or achievement. Jill wants immediate satisfaction of goals related to realizing her full potential. Randy is speaking to higher-level needs that Jill is not in a position to currently appreciate. Randy is using extinction as an approach to motivation. Randy is speaking to lower-level needs that Jill is not in a position to currently appreciate.

Randy is speaking to higher-level needs that Jill is not in a position to currently appreciate.

Loren, a manager, instructed his subordinate, Alpha, to remind her staff that any request for overtime pay work this weekend could only be authorized by the division manager. Alpha misunderstood Loren and explained to her staff that all were required to work this weekend with overtime pay that had been authorized by the division manager. In this context, why would it have been better for Loren to communicate to Alpha through an email instead of instructing her orally? The sender can provide feedback immediately. The receiver can control where and when a message is read. The receiver can gauge the sender's sincerity better than when communicated orally. The message remains the same even if relayed through others. The message is more persuasive than when released orally.

The message remains the same even if relayed through others.

Which of the following statements about achievement is true? The need for achievement is universally important. Japan has a higher need for achievement than for affiliation. Great Britain has a particularly low need for achievement. The need for achievement is not as important as researchers first thought. The need for achievement is particularly high in the United States.

The need for achievement is particularly high in the United States.

Which of the following statements about the stock market impact on companies and their leaders is true? The stock market has little effect on the amount of capital a company has. If a company exceeds its performance expectations, its stock price will often drop. Publicly held companies are more insulated from the stock market than privately held companies. The stock market may have a profound effect on the behavior of individual managers due to external pressures to be more efficient and profitable. Stock market fluctuations have little effect on the compensation of managers.

The stock market may have a profound effect on the behavior of individual managers due to external pressures to be more efficient and profitable.

Which of the following is true of effective followers? They merely obey orders. They are willing to tell the truth. They usually meet expectations. They pursue their own interests. They do not think independently.

They are willing to tell the truth.

Which of the following is true of services? They focus on establishing short-term relationships. Insurance and haircuts are examples of tangible products. They include intangible products like medical care. They include manufacturing high-quality goods. Jobs based on services have been declining in recent years.

They include intangible products like medical care.

Louise and Cecile want to start an online matchmaking service. They decide who will assume the various roles in the company, evaluate who their target customers will be, research their competitors and how they will differentiate themselves, assess the financial and regulatory issues they might expect to face, and anticipate the future risks they might encounter. Which of the following situations is most likely to happen as a result of Louise and Cecile forgetting to include certain elements in their business plan? They may realize that the competition is offering the same service at a lower price. They may realize they have not decided how to get their message out to customers. They might find that they are not well suited for the roles they have assumed. They may realize they have not made accommodations for rules for online services. They might find that there are too many matchmaking services already operating.

They may realize they have not decided how to get their message out to customers.

After years of hearing about how much he hates his job at a grill and bar, Raja's friends all tell him he should strike out on his own and start his own restaurant. Raja is unsure, however, and needs some convincing. What is one truthful statement they might use to entice him into becoming an entrepreneur? If you own your own restaurant, you will never have to look for a job. Once you hire a few servers, you will be able to sit back and relax. If you start the restaurant now, you will be able to retire before you are 30. Opening a restaurant is a great way to make a quick profit. Think of how satisfying it will feel to come up with your own ideas to challenging problems.

Think of how satisfying it will feel to come up with your own ideas to challenging problems.

Which of the following statements is true of organizational visions? Visions primarily focus on performance and day-to-day survival. A vision is optional for effective leadership. A vision is still meaningful without any additional action. Visions should be made for only the most important tasks. Visions can be small or large and can exist throughout all organizational levels.

Visions can be small or large and can exist throughout all organizational levels.

Which of the following is included in a job analysis? a job description and a job specification a job specification and a job appraisal a job profile and a job design a job description and a job appraisal a job specification and a job profile

a job description and a job specification

Which of the following best describes a vision as it pertains to leadership? a plan to make an effective financial turnaround a mental image of a future state of an organization a leader's plan for accomplishing his or her personal goals an image that people have of an organization an operational plan for a specific department

a mental image of a future state of an organization

As a manager working directly under the company president, Chloe has been given the assignment of transitioning the firm from a slow-moving bureaucracy to an agile, responsive organization. Chloe knows that the structure an organization adopts to accomplish agility will depend on its strategy, its customers, and its technology. Chloe wants to be sure that the firm focuses on competitiveness and manages its core capabilities to obtain competitive advantage. Therefore, she should recommend that the company switch to a mass customization model with large-batch technology. coordinate by standardization and centralize the decision-making process. accumulate the right resources and eliminate resources that do not provide value. formalize all processes with the written approval of the board of directors. change to a matrix structure in which functional and divisional forms overlap.

accumulate the right resources and eliminate resources that do not provide value.

Selma has developed and patented a new process for recycling discarded tires. A multinational corporation has expressed an interest in buying her company in order to gain access to the technology and keep it exclusively for itself. Should Selma sell her company, the buyer will have acquired technology via a licensing agreement. contracted development. patent purchase. acquisition of the technology owner. a joint venture.

acquisition of the technology owner.

Sinead is considering opening a flower and gift shop in her small town. Before she begins writing her business plan, she conducts some research into the market and finds that there are already four other flower and gift shops operating within a few miles of each other. Given this information, what should Sinead do? decide to stick to her personal gardening instead of opening the shop add one-hour delivery service for rush orders at no extra charge discard her goal of opening a flower shop and take a job working for her old boss realize that she lacks the skills necessary to create a unique product open the shop as planned, assuming that customers will prefer her offerings

add one-hour delivery service for rush orders at no extra charge

Lane is a manager working with a diverse team. One day one of her subordinates says that because Lane is a white woman, she almost certainly has prejudices against him as a person of color. He says it under the guise of humor, but the moment is still a tense one, especially because she sees that several other subordinates are listening in. The best approach for Lane is to let the employee know that what he said was very much out of bounds because topics of race and culture are simply not discussed in an office environment. admit that she probably has biases she does not even know about and invite the team to discuss what those biases might be and what biases each of them might have as well. agree with his appraisal of her and admit that as a white person, she is undeniably trapped in biases she may not be able to overcome.

admit that she probably has biases she does not even know about and invite the team to discuss what those biases might be and what biases each of them might have as well.

Noise in communication is an important way to draw the attention of the receiver. additional information that is not required. anything that causes a receiver to seek information elsewhere. anything that blocks understanding or interferes with accurate information. any irrelevant gossip that can be destructive and unnecessary.

anything that blocks understanding or interferes with accurate information

In a boundaryless organization, virtual offices are used to increase efficiency. even top executives work at desks in an open floor plan. the goal is to have all organization members working remotely. barriers to communication are removed. there is no central office or headquarters.

barriers to communication are removed.

Suave and Debonair, Inc, a chain of men's clothing stores, is facing increased competition. CEO Pablo Espinosa has tried several tactics - all unsuccessful - to influence his business environment: slashing prices, offering seasonal promotions to smooth out sales, contracting with wholesalers in advance of seasonal rushes to prevent inventory depletion, and appointing the president of the chamber of commerce in his state to his board of directors. Now, Pablo is considering identifying the best-in-class performance by other companies to compare his processes to theirs. Pablo is now considering ______ as a tactic to manage the business environment. cooptation smoothing buffering independent action benchmarking

benchmarking

Group Line Transport, a company that creates components used by the shipping industry, has an urgent request to create a transport method for one of their clients, Envirolight Creations. Envirolight needs to find a better way to economically ship its oversized, but very light and delicate solar panel components. How should Group Line approach this situation? by asking each department to work on their portion of the project separately to avoid distracting each other by creating rigid bureaucratic procedures for the team working on this project to adhere to by creating a special, temporary group to work on this issue separately from Group Line's other business by allowing only the highest ranking team members to contribute ideas to this important project by suspending operations on all other Group Line business until this situation is addressed

by suspending operations on all other Group Line business until this situation is addressed

The Procter & Gamble diversity mission statement "Everyone valued, everyone included, everyone performing at their peak" expresses the fact that diversity may be beneficial to a company's image with the public at large. can, if managed well, give an organization a competitive advantage. is a fact of life and, thanks to a number of laws, is simply good business. might be a risky proposition but is nevertheless the best policy. tends to spread good feelings, and thus has a net positive effect.

can, if managed well, give an organization a competitive advantage.

Jasmyn's Spices Incorporated has developed a set of procedures to link the various subunits and departments of the corporation in order to carry out the organization's overall mission. The procedures that link the organization parts for achieving the overall mission is referred to as standardization. alignment. integration. coordination. formalization.

coordination.

"Our new start-up has an innovative product, a new website, and a new name. I'm eager to talk to potential customers. Why do we have to spend so much time in planning and strategy?" asked Jeremiah. "Because I want to build a company that is enduringly great," replied Yuri, CEO of TopValue Group, "and that requires that we have ________, know what they are and what they mean, and live by them, year after year." core values efficiencies different assessments performance gaps management tactics

core values

Cameron wants to improve her customer service department by using information technologies to create two-way conversations with customers to gain more knowledge of their wants and preferences. Cameron wants to institute ________ management. customer relationship mass customization just-in-time total quality computer-integrated

customer relationship

Eva looks at Larry and says "please listen to what I am saying. We are in complete agreement on this issue." Larry laughs and says, "I thought you said you disagreed. I am so sorry." This lack of communication is an example of groupthink. perceptual bias. intrapersonal communication. stereotyping. decoding problems.

decoding problems -arise when the receiver doesn't pay attention or reads too quickly and overlooks a key point.

Kit's new business rocketed upwards in its first year, but its progress stagnated thereafter. His mentor noted that Kit was having a hard time "letting go"—giving his two best employees responsibility to take on assignments that they were obviously ready to handle. In fact, Kit was needlessly and constantly "looking over their shoulder" to check their work. As evidenced by these reasons, Kit's entrepreneurial venture was being threatened by his failure to properly use funds. go public. use formal control systems. delegate. plan.

delegate.

One way to maintain the proprietary nature of a new technology during its development is through contracted development. internal development. licensing. franchising. research partnership.

internal development.

Marta decided that a growing Latino population has created an opportunity to market her family's salsa recipes. Which type of opportunity is she focusing on? economic dislocations calamities demographic change government initiatives technological discoveries

demographic change

From its beginnings as a family business manufacturing specific household items, it has grown to an industry giant with a line that includes several hundred tools. This growth has allowed it to acquire three other former rivals. Ackerman has maintained the same principles, particularly in terms of valuing the contributions of its employees and cultivating a strong workforce. Earnings are off. Which of the following did leadership fail to do during the course of the organization's growth over the past few years? develop enough alliances with other companies to ensure that Ackerman has sufficient access to the materials it needs to manufacture its tools broaden its acquisition strategy to include business in industries unrelated to tool and household item manufacturing design a cohesive workflow program that allows employees to manufacture, ship, and complete the necessary paperwork in an efficient manner

design a cohesive workflow program that allows employees to manufacture, ship, and complete the necessary paperwork in an efficient manner

Netflix, Amazon, and YouTube have recently emerged as serious and successful content providers, attracting viewers away from traditional networks such as ABC, CBS, and NBC. The success of these nontraditional providers demonstrates the power in the competitive environment held by new competitors, or new entrants to the marketplace. To effectively compete with these new entrants, executives at traditional networks will take advantage of barriers to entry, such as ... smoothing. substitutes. distribution channels. benchmarking. complements.

distribution channels.

Firms that are not technology oriented must develop new capabilities to survive. For example, when Amazon.com changed the face of e-retailing in the 1990s, traditional brick-and-mortar bookstores had to adapt quickly. To regain competitiveness, they had to ________, which wasn't always easy for them to do. eliminate all books from their product mix dramatically overhaul their information technology capabilities hire more sales staff pay higher salaries to their employees build more stores

dramatically overhaul their information technology capabilities

FastWheels, a car manufacturer, has started to sell electric cars in response to the rising fuel prices. In which of the following categories has FastWheels specifically spotted opportunities? lifestyle and taste changes demographic changes government initiatives economic dislocations calamities

economic dislocations

The managers at Finnegan Insurance are proposing a change in the way performance evaluations are done. Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy. Given this situation, the best method for managing resistance to change is most likely through negotiation and rewards. education and communication. manipulation and cooptation. explicit and implicit coercion. facilitation and support.

education and communication.

The managers at Green Thumb Gardening Tools engage in an annual organizational assessment, trying to find useful information about the industry and interpreting what is important and what is not important in the upcoming months. They look at issues, such as who their competitors are, current entry barriers, and what substitute exist for their products. This assessment is called ... environmental scanning. forecasting. benchmarking. scenario development. strategic maneuvering.

environmental scanning.

The National Labor Relations Act of 1935 established right-to-work states. protected employers' free speech rights. established five unfair employer labor practices. permitted workers to decertify a union as their representative. forbade government interference in management practices.

established five unfair employer labor practices.

John does not like to share negative news with his team, so he often withholds information or puts a positive spin on it. This is an example of stereotyping. bootlegging. encoding. encrypting. filtering.

filtering is the process of withholding, ignoring, or distorting information.

Bella is one of three managers who report directly to the On-Time Electrical owner. Bella supervises 32 frontline repair technicians. Based on this information, On-Time Electrical would be considered a ________ organization. centralized flat departmentalized narrow specialized

flat

Global Bikes, a worldwide leader in bicycle apparel products, has divisions in Africa, North America, South America, Europe, and Asia-Pacific. Each division is managed independently and has its own line and staff departments. Global Bikes organization is therefore aligned by matrix lines. product. customer. functions. geographies.

geographies.

Marv has noticed that Terri's employee turnover rate is twice the firm's average, and he has heard several reports of poor morale in Terri's division. As he discusses these problems with Terri, he reviews her key employees' performance goals. He determines that these goals are a key reason for the problems. Marv advises Terri, "Your key employees' performance goals are a 'textbook case' of extinction because they are ________ and, therefore, very demotivating." acceptable to the key employees impossible to achieve specific and quantifiable achievable time-specific

impossible to achieve

PowerSounds Incorporated is a manufacturer of audio equipment. The corporation has production, marketing, accounting, and finance departments. They have a department that makes speakers, turntables, and accessories for professional DJs, and a department that produces equipment for home use. Marlena works in the production department manufacturing speaker components. She reports to the production manager and her project manager. Emmanuel works in the accounting department and also manages public relations. The organization requires all the employees to wear the corporation's T-shirt as part of the uniform. There are also specific procedures that the employees must follow while manufacturing the instruments.It can be inferred that Marlena works in a ________ department. flat staff narrow wide line

line

Done properly, sustainability encourages people to live in ways that can be maintained for the ... present. wealthy. long term. most profit. individual.

long term

Lyle is the CEO of an international hotel chain. Lyle is most likely to focus on ... initiating new daily activities. supervising nonmanagement employees. translating goals and objectives into specific activities. managing frontline managers. long-term survival of the organization.

long-term survival of the organization.

Foxtrot Processing Corporation uses a new technology that allows it to produce standard goods in an economical way. In contrast, its competitors strive for uniqueness and use technologies that offer unique products for which customers are willing to pay a premium price. In this case, Foxtrot Processing has an advantage over its competitors because it has adopted a premium pricing. low cost. vertical integration. predatory pricing. differentiation.

low cost.

Mary Ann hired Ali, who belongs to an underrepresented group, to work in the accounting department because he was highly skillful. However, the other workers resented Ali's presence and excluded him from the work group. Ali had difficulty performing, since he was not given the needed information to work expediently. This is an example of ________, one of the challenges of a diversified workforce. managing diversity lower cohesiveness ethnic action pluralistic organization sexual harassment

lower cohesiveness

Aeroquad Incorporated is in the process of deciding whether to develop a new automatic guidance system for its quadcopters or to get it from another company that specializes in that area. This is an example of a benchmark analysis. make-or-buy decision. licensing decision. SWOT analysis. trade-off decision.

make-or-buy decision.

Francisco, a project manager at a telephone systems engineering firm, is holding a meeting in which he announces to the members of his work group that from now on, they will need to copy him on all email correspondence with clients. This raises an uproar, which Francisco quells by holding up a hand and saying, "This is the way I want it done!" He looks around the room before saying "Any questions?" in a tone that implies there had better not be any questions. As a result, the team members comply, but every time one of them has to copy Francisco on a client email, no matter how insignificant the subject matter, they resent it. This is an example of resistance brought about by different assessments. self-interest. peer pressure. misunderstanding. managed tactics.

managed tactics.

The leadership at Nagoya Precision Drill has selected a few leading workers known for their resistance to change and appointed them to serve as employee liaisons on the change leadership team. This is an attempt to manage resistance to change through A vacation-time bonus will be awarded to employee groups who meet Nagoya Precision Drill's timeline for implementing the changes. This measure is an example of managing resistance to change through If any employee at Nagoya Precision Drill consistently causes his or her work group to fall behind schedule, that person will be given the choice of either adapting to the new program or finding some other place to work. Thus, the company leadership is attempting to manage resistance to change by means of ["education and communication.", "manipulation and cooptation.", "facilitation and support.", "negotiation and rewards.", "explicit and implicit coercion."] .

manipulation and cooptation. negotiation and rewards. explicit and implicit coercion.

the CEO makes all the business deals for the company. He negotiates with suppliers and gets new customers and business for the company. Charles communicates his vision for the company and what he would like it to achieve to Ana, who lays out plans to make possible the execution of that vision. Ana delegates the work accordingly by communicating to the sales and production managers CEO's vision and what he requires of them. Irving, a floor manager, makes sure that the workers do their jobs at the required pace to meet the goals of the company. Ana 1. By creating objectives and communicating them to the rest of the organization, Ana is performing the function of a ... 2. Ana implements ___ , a management skill, by communicating with the rest of the organization. Irving 3. Irving, the floor manager, is a... Omar 4. Omar is a... [frontline, middle-level, strategic manager]

middle-level manager interpersonal skills frontline manager strategic manager

James worked as a teacher for several years before starting an educational games company. He has a clear vision of the result he is working to get. Moreover, he is aware of his strengths and weaknesses, and he always sets realistic goals. In this case, which of the following characteristics of successful entrepreneurs does James possess? self-reliance and ability to adapt risk tolerance motivation to excel opportunity obsession leadership

motivation to excel

Ernie has a conviction for marijuana use in his past. For the first three years of his employment, he had to submit to monthly drug testing. After three years of being clean, his employer changed the requirement to a random test twice a year. This change is an example of negative reinforcement. punishment. arbitration. extinction. positive reinforcement.

negative reinforcement.

A personal skill that is very important in the situational approach to leadership is the ability to display self-confidence in the face of setbacks and make decisions despite uncertainty. perceive the needs and goals of others and adjust your leadership approach accordingly. have a high need for achievement and constantly strive for improvement. impose your will upon unwilling followers and make them conform to your goals. have the intelligence to interpret the vast quantities of information.

perceive the needs and goals of others and adjust your leadership approach accordingly.

Cost competitiveness involves which of the following? offering high-quality products at higher prices. sacrificing quality to keep costs low. managing costs by being effective. increasing prices to boost profits. pricing products at a level attractive to consumers.

pricing products at a level attractive to consumers.

Bo has developed a new technology for his organization Limb Trim Corporation. Segundo, his colleague, has been promoting the idea of the new technology in the organization at his own risk. Garrett, their boss, supports Bo's idea and helps protect Segundo from getting into trouble and provides financial help toward the project as well. Match the person with the role that best describes each person Segundo Garrett Bo

product champion executive champion technical innovator

Which of the following is one of the basic functions of a performance appraisal? providing managers with information to make administrative decisions evaluating potential product markets recruiting for management positions conducting diversity training benchmarking technological innovation

providing managers with information to make administrative decisions

Jills department has focused its attention on getting products ot the customer as quickly as possible. However, sales are lower. Customer feedback surveys show problems with the delivery of the the product and the condition the items are in when they arrive. Jill concludes the problem is the poor ____ of the product and service, not the speed of delivery. responsiveness quality cost competitiveness sustainability marketing

quality

Firms can create a competitive advantage when human resources are unorganized. submissive. rare. trainable. imitable.

rare

Alexa's department likes her and admires her for her accomplishments. Many have stated that they wish they could be like her. Many of Alexa's followers comply with her wishes based on her _________ power. expert referent coercive reward

referent

Premium Water, a manufacturer of jet boats and related accessories, has designed its job positions to ensure that people are attracted to the organization, show up every day, and work hard while they are there. Yet most employees stay no longer than five years. In this case, the company should focus more on motivating their employees to compete with others. remain in the organization. exhibit good citizenship. work as a team. perform their work adequately.

remain in the organization.

"Bart, I'm in favor of developing technology internally if there is business value to keeping it proprietary," said Jerry Sterling, CFO of British Styles, to his product development manager. "However, in this case, I don't see the value. After all, developing the technology internally will probably ________," Jerry concluded. not provide a competitive advantage not allow its use to be exclusive to the firm result in high coordination costs make us dependent on other firms require additional staff and funding for long periods

require additional staff and funding for long periods

As operations manager for Osan Electronics, Jun is seeking to enhance the company's core capabilities in order to make it more competitive in an ever-changing market. To that end, the company should concentrate on... revamping their system for developing new electronics. training its human resource department to deal with conflict more efficiently. updating its website and shipping department. developing new training standards for its stereo assembly-line workers. improving its relationship with its plastics supplier.

revamping their system for developing new electronics.

Mikela has been promoted to lead her department. She wants to gain support and trust; therefore, she should focus on setting a shared vision and scoring collective quick wins. developing a budget to cover the cost of the new vision. pushing her personal pet projects. acquiring personal praise and rewards for her efforts. writing a mission statement.

scoring collective quick wins.

The most persuasive messages are written and elaborate. nonverbal and complex. simple and informative. convoluted and detailed. brief and nondescriptive.

simple and informative.

Sam's new business is failing. In desperation, he asks his most experienced investor, Esteban, for advice. Esteban says, "Sam, I'm glad you asked. As a(n) ________ investor, I've seen other businesses struggle, and I believe that I can help your business recover. In fact, I'll probably be willing to make further investments if I can have some say-so in what steps you take to recover." sophisticated intermediary model junior nonprofessional affiliate model

sophisticated

Janeen has developed a process to get the latest shoe fashion produced and to the market three weeks before her closest competitor by using technology and air shipments from Vietnam. Which fundamental driver of success has Janeen emphasized? speed globalization cost competitiveness sustainability quality

speed

One of the challenges of having a diverse workforce is the human tendency to let our interests, values, and culture act as filters that distort, block, and select what we see and hear, a behavior known as mentoring. cohesion. outsourcing. stereotyping. groupthink.

stereotyping.

Marc is on the fast track to become an executive in his company. As he advances, he will most likely have less and less need of which skill? interpersonal conceptual communication technical decision

technical

Blue Mountain Art Supply has adopted a new workflow for its office to improve efficiency. This is an example of a ________ organization development intervention. strategic human resource management techno-structural human process supply chain

techno-structural

Sven directs a small team of managers. When he is conducting meetings, Amy frequently interrupts Sven and others. Sven finally warns Amy that if she does not stop interrupting, he will administer a punishment. At the next meeting, he notices that Amy interrupts less than half as much as she usually does. Sven does not want to go so far as to reward Amy, but he does want this behavior to continue. What step would best help him accomplish this? going about his business as if nothing has changed forcing Amy to take a long weekend off with pay as a consequence for her interruptions suspending Amy without pay for one week because she still interrupted giving Amy a monetary bonus for interrupting less telling Amy he will withhold her punishment if she keeps showing improvement

telling Amy he will withhold her punishment if she keeps showing improvement

Which of the following is NOT a key factor when developing a business plan? the competition the people the context the opportunity the clients

the clients

Jerome, a marketing professional who reports to you, believes that he is capable of meeting his $1 million sales goal this year (expectancy). And he would truly value the $10,000 bonus (valence) that he might earn as a result. In the past, your company has failed to pay out promised rewards. Therefore, in accordance with the expectancy theory, Jerome is concerned—and hence demotivated—that his sales goal will be increased next year as a result of this year's success (instrumentality). his bonus will not be sufficient to meet his financial commitments (instrumentality). he will significantly exceed his sales goal (instrumentality). the company will not follow through on its commitment to provide a bonus (instrumentality). he will run into problems later in the year, resulting in a sales shortfall (instrumentality).

the company will not follow through on its commitment to provide a bonus (instrumentality).

Operational managers play a crucial role in an organization because they provide ... direction and strategy for the organization. the key plans for an organization's success. the link between management and nonmanagement personnel. overall direction by formulating strategy and controlling resources. feedback on top management performance.

the link between management and nonmanagement personnel.

"It's been a week since I sent the memo to the client, and I still haven't heard back from him. I just don't know how he feels about the bad news I had to deliver," said Jack. His boss replied, "Why don't you call him? You know that a disadvantage of written communication is that it fails to leave a permanent record of communication." it always reliably transmits sensitive or private information." it engenders trust among users." the receiver can pick up on subtle nonverbal cues conveyed by the sender." the sender lacks immediate feedback."

the sender lacks immediate feedback."

Stockholders of the Dearborn Automotive Group are voting on five new candidates to take an empty seat on the company's board of directors. The board of directors is currently made up of the company founder's two sons, one of the company's former marketing vice presidents, and a chief operating officer who has been with the company since its inception. Based on twenty-first century research and trends, the best person to fill the seat is... a retired former president and CEO of Dearborn Automotive. the granddaughter of Dearborn Automotive's founder. the creator of the most successful advertising campaign in Dearborn's history. Dearborn's vice president of product development. the vice president of product development for a software company.

the vice president of product development for a software company.

If many factors prevent new companies from entering an industry, the ... new companies can easily compete with the established ones. threat of new entrants is more serious. industry is said to have just a few barriers to entry. threat to established firms is less serious. threat of competitive rivalry is high.

threat to established firms is less serious.

_________ managers are typically concerned with the interaction between the organization and its external environment. Top-level Operational Middle-level Tactical Frontline

top level

Lin sent a report via an email to Aisha, her manager, updating her on the status of a project she has been working on. Aisha in return has replied that she has received the report and is happy with Lin's progress. This situation best exemplifies ________ communication. circular downward dual intrapersonal two-way

two way

Gustavo, chief executive officer for Pacific Sunshine, maker of high-end aquariums, has spent some time working as an "undercover boss" on the production line, and what he sees is not pleasing. He has observed shoddy workmanship and a lackadaisical attitude reflected in the quality of the company's products. In Gustavo's estimation, current production quality is not what it should or could be. He has thus identified adapters. discovered a need for job posting. started a service initiative. performed a force-field analysis. uncovered a performance gap.

uncovered a performance gap.