Management knowledge checks

connectivty

Effective social media use by business can enable

face-to-face

Which type of communication is highest in media richness?

team

A _____ could be a collection of five employees who are studying pay scales, with the goal of making recommendations for adjusting pay grades within their company.

formal group

A committee investigating the impacts of health care reform on the organization is an example of a(n)

Belinay shows Cassius how to properly clean the glasses

Adrian is the manager of Olive-or-Twist, a swanky martini lounge. Belinay is an accomplished mixologist and she serves as the bar manager. Cassius recently began working as a barback, and this is his first job. Which of the following is an example of downward communication?

adjourning

After three months of boot camp, the group of New Marines had learned many skills and developed lifelong friendships. The final week of boot camp, called Marine Week, signaled that this group had reached the _______ stage, and would soon be moving onto their next assignments.

norms

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

employee-centered

As a leader, Ervan mentors new employees, encourages socialization, and worries more about building profit. Ervan is probably a ______leader.

True

Efficient communication is attributable to the sender, while effective communication is assessed by the receiver.

humble

Employees value high self-awareness, appreciation of others, and openness to feedback which are characteristics of a ____ leader.

False

Encoding means interpreting and trying to make sense of a message

self managed

In ________ teams, there is an exception of the increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.

path-goal

In the _______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.

task

Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ______ role by setting meetings with both teams so they can work openly and coordinate smoothly.

True

Managers should expect to encounter criticisms, disagreements, and other on the job conflicts regularly.

expert

Medical knowledge possessed by doctors results in their ______ power.

leader behaviors

Supportive, value-based, and work facilitation are examples of the __________ element in House's revised path-goal leadership model.

True

The best leaders display both transactional and transformational leadership styles

False

The unofficial communication systems of the informal organization, a system of gossip and rumor, is known as jargon

noise

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by __________, which is defined as any disturbance that interferes with the transmission of a message

medium

When it is being used to a make a telephone call, your smartphone is an example of which part of the communication process?

performing

When the team executes the strategic plan, it is which stage of development?

Keep it simple; use short words, sentences, and phrases

Which of the following is a good tip for being an effective writer?

paraphrasing what the speaker has said

Which of the following is an attribute of good listeners?

Voicing disagreements

Which of the following is most important for the team leader to encourage during the storming stage of group development?

transactional

________ leadership focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance

reward

________ power, which all managers have, is power that results from a manager's authority to offer praise and pay raises, even promotions to their subordinates

servant

_________ leaders focus on providing increased service to others----meeting the goals of both followers and the organization---rather than to themselves

transformational

________leadership helps employees pursue organizational goals over self interests