Management
______ skills are characterized by a manager's ability to remain calm and controlled regardless of the situation, while ______ skills are characterized by the ability to interact with colleagues in a socially adept manner.
Adaptation; interpersonal/interactional
Select the accurate statements regarding the relationship between organizational effectiveness and organizational efficiency. (Select all that apply.)
An organization can be efficient without being effective. An organization can be effective without being efficient.
Which of the following are benefits of studying management? (Select all that apply.)
Better understanding of what drives your supervisors' decisions Ability to adapt to various situations A strong theoretical framework from which to draw
Which of the following are characteristics of rational-legal authority? (Select all that apply.)
Continuous organization of official functions bound by rules Rules that regulate the conduct of an office may be technical rules or norms, with specialized training required for those in their roles. Organization of offices follows the principle of hierarchy; that is, each lower office is under the control and supervision of a higher one. Specified sphere of competence based on the principles of division of labor, allocation of authority, and enforcements for role performance
Issa always lets her colleagues know what's brewing at the uppermost levels of the organization. In which informational role is Issa engaging?
Disseminator
Ava is the person to call when a major problem that could potentially derail the organization's progress needs to be solved. Which decisional role is Ava engaging in?
Disturbance handler
Jorge has a knack for bringing groups together in the organization. In which interpersonal role is Jorge engaging?
Liaison
Select the most accurate statement regarding the comparison between managers and workers.
Managers are responsible for both a wide array of varied tasks and the performance of their subordinates.
Select all of the accurate statements regarding Theory X/Theory Y.
Managers tend to have one of two basic views regarding what motivates their workers. McGregor saw Theory Y as superior to Theory X. Theory X managers believe that workers require intense direction and control.
Which of the following statements accurately summarizes one of the findings of the Mintzberg study?
Managers worked more hours than almost anyone else in the organization.
efficient but not effective effective but not efficient
Maximizing the use of resources but not accomplishing goals Likely to have a limited lifespan Likely to have a limited lifespan Accomplishing goals without considering costs or other resources May be considered wasteful May be considered wasteful
Which of the following statements is accurate regarding the choice to pursue management expertise through either an education or experience?
Pursuing a management education before pursuing management experience makes the most sense from a practical standpoint.
Which of the following statements characterizes interpersonal roles in organizations?
Representing the organization to the public, motivating employees, and facilitating important alliances
Which activity represents someone engaging in a decisional role in an organization?
Seeking out new sources of revenue for the organization
Which statement represents someone engaging in an interpersonal role in an organization?
Setting organizational goals and motivating employees
Which of the following statements accurately summarizes one of the findings of the Mintzberg study?
Short, unstructured, varied bursts characterized managers' activities.
Which of the following statements characterizes informational roles in organizations?
Staying on top of current situations, keeping others in the know, and communicating on the organization's behalf at events
Which of these represent some of Fayol's principles of management? (Select all that apply.)
Unity of direction Scalar chain Esprit de corps Order Division of labor
Which of the following statements explains why it makes sense to pursue management expertise through education first?
You can gain management experience in the field fairly quickly, but once you are committed to your career, it will be difficult to find the time to earn a college degree.
The glass ceiling is defined as ______.
a metaphorical, invisible barrier that prevents women and minorities from gaining equal access to many top managerial positions
The jobs that people hold during their professional lifetimes are known as their ______.
career
Managers with good ______ skills are able to see the big picture, while managers with good ______ skills are able to perform subordinates' duties proficiently.
conceptual, technical
Managers' value to the organization is evaluated according to how well they ______.
contribute to the overall success of the firm
Which of the following are the four managerial factors? (Select all that apply.)
efficiency, resources, organizational performance, effectiveness
A manager's responsibility is to ______.
ensure that the behaviors employees use to achieve goals are ethical
Technical skills are represented by the ______.
extent to which the manager understands the nuances of subordinates' jobs
A metaphorical, invisible barrier that prevents women and minorities from gaining equal access to many top managerial positions is known as the ______.
glass ceilling
An organization is defined as a ______.
group of individuals working in a structured fashion to achieve particular goals
The human relations movement studied ______.
how work was really done
Career is defined as the ______.
jobs that people hold during their professional lifetimes
Effective organizing allows companies to ______.
make the best possible use of their human resources
The overriding goal of for-profit organizations is ______, while the overriding goal of service corporations is ______.
making money; community engagement
The key difference between managers and workers is that ______.
managers' success or failure hinges upon the performance of their direct reports
A manager's job is to ______.
maximize organizational performance by getting employees to work together effectively
Effective planning allows organizations to ______.
maximize performance through effective goal setting and achievement
______ level managers act as sounding boards for upper level managers, while ______ level managers act as mediators when employee-customer conflicts arise.
middle, lower
A manager's job is to ______ workers to achieve goals, while a manager's responsibility is to do this in a(n) ______ manner.
motivate; ethical
The four managerial factors are ______.
organizational performance, resources, effectiveness, and efficiency
Effective controlling allows organizations to ______.
perform internal checks that are required for performance monitoring
Weber's contributions to organizational studies included the belief that ______.
roles should be clear so that there is less confusion
The extent to which the manager understands the nuances of subordinates' jobs represents ______ skills.
technical
Effective leading allows organizations to ______.
trust that workers will be motivated to work efficiently and effectively toward certain objectives
______ level managers are charged with total control of and responsibility for the entire organization, while ______ level managers are the most likely to interact with customers and employees when issues arise.
upper, lower
Motivating the firm's salesforce to increase output, solving problems creatively, and articulating sound business strategy are some of the ways managers can show ______ to the organization.
value
Studying management can positively affect your performance evaluations throughout your career, as well as your relationships with your supervisors, because ______.
you will have a better understanding of what drives your managers' decisions, actions, and thoughts
Taking a principles of management class means that ______.
your path toward a successful career in management has already started
