Management Quiz #11
Whirlpool Article Takeaways
Extraordinary Performance and Results (EP&R) annual performance cycle 1) Align and commit to goals 2) Develop and Deliver 3) Confirm and Reward 9 Box Matrix
In the Whirlpool case, the first step in the performance management process is to inventory employees' existing skill levels.
False
Most of the time, decisions about an employee's promotions are based on the ratings of customers and coworkers, while the supervisor's ratings are used to provide the employee with developmental feedback.
False
Supervisors typically observe an employee's interpersonal behaviors with high frequency.
False
The 9-Box method is a way to make judgments about employees' current performance, but not their future potential.
False
The advantage of using self-assessment is that people are usually very good judges of their own performance.
False
Jorge is a financial analyst. He prepares reports for the real estate agents (fellow employees in the same office) to use when deciding which property listings to pursue. Jorge's fellow agents are: internal customers. subordinates. supervisors. external customers.
Internal Customers
Other Assessment Methods
Job Knowledge Tests, Assessment Center Methods, Nine Box Matrix
In the Whirlpool case, the Brand Manager completed a self-assessment using data from peers and his/her team as the first step in the mid-year evaluation.
True
Incorporating customer feedback into an employee's rewards process expands the range of people the employee will try to please.
True
Multisource assessments are also known as 360 degree appraisals.
True
Multisource assessments involve the employee's supervisor as well as other people who are familiar with the employee's job performance...possibly including customers.
True
External Customers
customers outside of the firm
Multisource Assessments
performance reviews that involve an employee's supervisor as well as other people familiar with the employee's job performance
Internal Customers
users of any products or services supplied by another employee or group within the same organization
