management quizlet
Matt, a training coordinator at ARC Technologies, and his team are organizing a workshop for the employees. Matt is meeting the vice president of finance to get support for an increase in the budget to accommodate a session by a well-known motivational speaker. Matt, in this case, is performing a(n) ________ activity of the boundary-spanning process. groupthink social loafing scout action learning ambassador
ambassador
________ defines the tendency of people to see their environment only as it affects them and as it is consistent with their expectations. Social identity theory Selective perception Self-serving bias Projection bias Consensus
Selective perception
When the requestor clearly explains why performing a request will benefit the target personally, this is the influence tactic known as coalition. exchange. apprising. ingratiation. personal appeals
apprising.
Carter was categorized as ISTJ on the Myers-Briggs Type Indicator. Which of the following behaviors would we expect to see out of Carter? following speculations and imagined ideas being energized by the presence of people approaching decisions in a logical manner being spontaneous in approaching a task worrying if a decision will anger others
approaching decisions in a logical manner
In the mid-1800s, Senator Henry Clay was known as â The Great Compromiserâ for his ability to strike compromises on the hot-button issues of the day, most notably slavery. In reaching such agreements as the Missouri Compromise, Clay and others of like mind most likely believed that the potential for disruption outweighed the benefits of resolution. the issue was not as important as others from a timing perspective. different perspectives or learning might help arrive at a better alternative. arriving at an interim solution would allow more time to study the problem. others cared substantially more about the outcome, and the ongoing relationship mattered most.
arriving at an interim solution would allow more time to study the problem.
The board was split over a fundamental question of the company's future direction, but Mr. Gillespie declared himself neutral in the conflict. As the oldest member of the board, he said, he should not take sides. His behavior exemplifies an approach to conflict resolution known as Answers: accommodating. collaboration. compromise. competing. avoiding.
avoiding.
Wes's employer has established a course of learning for him. From the standpoint of organizational behavior, this is particularly important because learning will help him to find other employment. make more money at his job. move up the corporate ladder. become a better decision maker. take greater authority in group situations.
become a better decision maker.
Rebecca and her students from the drama class have been asked to conduct a play to raise funds for the school library. To make the play a success, Rebecca consults and enlists the help of the headmaster and senior teachers, while her students meet a few theater artists. They also consult a costume designer and a dance choreographer who have agreed to help the team with the play. Such activities involving individuals and groups who are not part of the team are termed as social loafing. nominal group technique staff validity boundary spanning heirarchical sensitivity
boundary spanning
Which of the following is true of teams? A team consists of two or more people who work independently, with distinct goals and strategies. A team works interdependently over some time period to accomplish common goals related to some task-oriented purpose. Groups are formed with a specific purpose in mind, while teams do not have a specific goal. The members of a team operate relatively independently of each other, and other members are not essential to their completion of goals. Interactions among members within teams are more personal and informal than interactions between people in groups.
A team works interdependently over some time period to accomplish common goals related to some task-oriented purpose.
Which of the following scenarios depicts someone using other awareness? Gabby scores higher than anyone in her class on the SAT exam. Hannah pretends to be angry to motivate her team to work faster. Forest feels himself losing his temper and walks outside to take a deep breath. Angie can tell that Lewis is overwhelmed and lets him switch places with another worker. Edmund gets fired from a job he loves, but he immediately goes out and finds a new one by the end of the day.
Angie can tell that Lewis is overwhelmed and lets him switch places with another worker.
Which of the following people described below has a high degree of reasoning ability? Answers: Wanda is an accountant who can make mathematical calculations rapidly. Barry is a judge who uses laws and rules to guide him in making decisions. Roe is a backhoe operator who can shave a thin layer of dirt that is perfectly level. Steve is a carpenter who can imagine what a room will look like before he builds it. Drake is a language arts teacher who writes very descriptive poetry with vivid imagery.
Barry is a judge who uses laws and rules to guide him in making decisions.
Donovan manages a warehouse with over 1,000 associates performing a variety of tasks. After walking through the building talking to his employees, he is startled to learn that very few of the workers share any sense of common goals within teams. He notes a huge variety in what people believe they are trying to accomplish. How can Donovan best address this issue and help his work force find some common goals? by dismantling the teams so he can make one goal for the entire facility by instructing his teams to create mission statements with clearly defined goals by making all employees trade jobs for several weeks so they have more in common by increasing the dependence of the teams on each other so all tasks share common goals by giving each worker a set amount of time to find out what their goals should be or face discipline
by instructing his teams to create mission statements with clearly defined goals
Aaron leads a sales team. Ralph is the only team member who has not yet reached his quarterly sales quota. How can Aaron best help Ralph in this situation? by saying nothing until after the month is over and then taking appropriate action to deal with Ralph by telling Ralph that he may want to rethink being in sales if meeting a simple quarterly goal is this hard by calling some trusted clients and asking them to buy from Ralph but not mention his phone call to them by reminding Ralph to keep working on his goal because it will get harder to reach if he wastes time worrying about it by informing Ralph that he is currently the worst salesperson on the team and that his sales ability seems to be really slipping
by reminding Ralph to keep working on his goal because it will get harder to reach if he wastes time worrying about it
The more communication flows through fewer members of the team, the higher the degree of cohesion. divisiveness. social loafing. centralization. interpersonal conflic
centralization.
True learning only occurs when negative behaviors are unlearned over time. novices distinguish themselves from experts. employees are assigned larger responsibilities. changes in behavior become relatively permanent. employees avoid mimicking the behaviors of experts
changes in behavior become relatively permanent.
A large pharmaceutical company recently adopted a structure in order to give its top managers more responsibility and flexibility. The company is now structured around five customer groupings: major healthcare provider networks, individual consumers, small and mid-sized pharmacies, military bases and government employee facilities, and public clinics. Which of the following organizational structures has this company created?
client-based
Raul has a plan to completely reorganize the workflow in his department, but before presenting it to Gordon, his supervisor, he recruits the support of his colleagues Natalie and Andre. This is an example of the influence tactic known as ingratiation. coalitions. apprising. visibility. pressure.
coalitions.
Navy Seals go through extremely difficult training. Those who succeed become members of one of the most elite fighting units in the world. They trust each other completely and form intense emotional bonds. These teams have high levels of Answers: cohesion. groupthink. centralization. interdependence. individual achievement.
cohesion.
A leader helps complete a task, provides required resources, or removes obstacles that make task completion difficult under the influence tactic known as Answers: consultation. collaboration. legitimate power. rational persuasion .inspirational appeal.
collaboration.
The highest level of interaction and coordination among members is required in ________ interdependence. comprehensive sequential pooled reciprocal linear
comprehensive
Moderate assertiveness and moderate cooperation occur when conflict is resolved through accommodating. collaboration. compromise. competing. avoiding.
compromise.
Fatima has a deep concern for the welfare of her subordinates, and she promotes interactive discussions with them. Fatima can be described as a manager who scores high on initiating structure. autocratic leadership. consideration. managerial control. discipline.
consideration
The up-and-coming presidential candidate has an ability to make voters feel that they are helping decide the future. One of his slogans is "Come shape tomorrow with me," a message he has driven home at town hall meetings across the country. Often he invites "ordinary Americans" from the audience to come down front and share their concerns with himâ concerns which he then fits into his platform. The candidate is adept at using the influence tactic known as rational persuasion. collaboration. consultation. ingratiation. exchange
consultation.
Which of the following examples illustrates a functional structure? Linda's Pet Grooming has eight employees that all report to Linda. Rio Riffic has a hydraulics division, a PVC division, and a fixtures division. AB Aeronautics has a private division, a commercial division, and a government division. BG Limited has a Pacific Northwest division, a Midwest division, and a Northeast Division. Handy Homes has a financial department, a production department, and a sales department.
Handy Homes has a financial department, a production department, and a sales department.
Alyssa works for an engineering firm that has been hired to design and supervise the construction of a highway bridge over a major river. The bridge will be a unique design, incorporating complex designs that will likely never be duplicated. How should Alyssa deal with designing and overseeing the building of the bridge? She should build a team of reliable workers who work well together and like being around each other. She should create a permanent team of management executives to monitor this and all projects her firm accepts. She should reward employees who have been with the company the longest with the opportunity to join the team. She should assemble a permanent, full-time group of production workers to produce the parts needed for the bridge. She should gather a group of people with a wide range of specialized talents to work on the bridge until it is completed.
She should gather a group of people with a wide range of specialized talents to work on the bridge until it is completed.
Employees at Pak-N-Sav, a discount grocery chain, know that they have to stay on their toes at all times. Mr. and Mrs. Kessler, the company founders, have been known to put on disguises and make unannounced visits to stores to make sure the staff is treating customers politely. This is an example of Answers: a fixed ratio schedule. a variable ratio schedule. a fixed interval schedule. continuous reinforcement. a variable interval schedule.
a variable interval schedule.
Diane and Tia had two conflicting ideas regarding how to relaunch their restaurant to a new market. Tia favored a flashy, after-hours club atmosphere, whereas Diane proposed a more middle-class look and feel. At one point, the tension between them seemed about to escalate, but then Diane gave in and suggested that they go with Tia's plan. Diane used the ________ style of conflict resolution. accommodating collaborating compromise competing avoiding
accommodating
In some ways, Colin is not a very good manager. He can be disorganized and flaky, and he often foists his own job responsibilities off onto others. However, his staff love him because he has a lot of personal charm and lets them do things like bring their pets to work. Colin's staff displays ________-based trust in him. affect integrity disposition cognition reputation
affect
Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Silas's action would contribute to which factor in effective decision making at WII? staff validity decision informity production blocking transactive memory hierarchical sensitivity
decision informity
According to the value in diversity problem-solving approach Answers: diversity in teams is beneficial because it provides for a larger pool of knowledge from which a team can draw as it carries out its work. diversity in teams is not beneficial if the problems to be solved are unfamiliar to the team members. surface-level diversity is less likely to lead to team cohesion than deep-level diversity is. deep-level diversity in teams is less likely to lead to productive outcomes than surface-level diversity is. diversity in teams is beneficial because it allows the individual team members to accept differences between people and work together.
diversity in teams is beneficial because it provides for a larger pool of knowledge from which a team can draw as it carries out its work.
Personality traits are a function of both your values and beliefs. beliefs and environment. environment and genes. genes and perceptions. culture and beliefs.
environment and genes.
Walker International recently published its vision statement, which is an example of observable artifacts. stories. basic underlying assumptions. rituals. espoused values.
espoused values.
As one of the most experienced medical doctors in the world when it comes to a particular rare but serious rheumatological condition, Serena possesses enormous ________ power within the medical community. structural reward formal expert legal
expert
In her job as a research analyst for a stock brokerage, Caroline spends a lot of time at her computer. Today her boss told her, "Find out everything you can about the textile industry in the Philippines," and she immediately sat down and typed a few words into a search engine. Soon she had a dossier on the subject, gleaned from her research on the Internet. The information Caroline acquired in this way is an example of ________ knowledge. tacit explicit intuitive heuristic distinctive
explicit
Ariel, Fouad, Nicola, and Daryush are four managers at Lost Soles Shoes. Each uses a different decision-making style and believes that their style is the best. Ariel always presents the problem to her employees and gathers their opinions and suggestions, but makes the decision herself. Fouad gives his employees the responsibility for making the decision within a set of specified boundary conditions. Nicola makes the decision without asking her employees for their opinions or suggestions. Daryush presents the problem to his employees and seeks consensus, emphasizing that his opinion is only as important as every other employee's in his department. Daryush is displaying the ________ decision-making style. Answers: consultative autocratic delegative facilitative Directive
facilitative
Volkwear Ltd., a German clothing manufacturer, is known as a company that focuses on improving its customers' quality of life. In the context of Hofstede's dimensions, the cultural values dimension of ________ best describes Volkwear Ltd. femininity individualism high power distance short-term orientation uncertainty avoidance
femininity
The senator was having trouble getting support for his pet piece of legislation, called The Omnibus Tax Increase Act. After soliciting input from his staff, he renamed it An Act to Protect the American Way of Life. Suddenly, public opinion was on his side, and he soon had the votes he needed. The reason lies in a decision-making bias known as Answers: recency. contrast. framing. anchoring. representativeness.
framing.
At LMNO Creating, employees are grouped according to their expertise in an area. All marketing employees are in one department, all finance employees are grouped in another department, and similarly, all human resources and manufacturing employees are in their respective departments. Which of the following structures does LMNO Creating use? client-based geographic functional product simple
functional
Whenever there is an errand to run around lunchtime, Abdul always volunteers. His boss thinks this is because Abdul is a highly motivated, ambitious worker, but in fact something quite different is happening: Abdul has a crush on a young woman from the same office complex who always eats her lunch in the courtyard, so those lunchtime errands give him a chance to see her and, if he is lucky, talk to her. The boss is subject to the Answers: anchoring error. ratio bias effect. self-serving bias. fundamental attribution error.
fundamental attribution error.
When Jolly Fingers Gloves, Inc., groups its business units according to where they do businessâ such as the North American division, the South American division, the Australian division, and the African divisionâ it is creating which of the following organizational structures? client-based geographic functional product simple
geographic
Katarina is the East Coast manager of Boots for You. Other managers are in charge of the West Coast, South, and Great Lakes divisions. Her brother, Jordan is a marketing manager at a different firm who enjoys watching sports with the finance and operations managers from his company. Katarina likely works in a company with a ________ structure, while Jordan most likely works in a company with a ________ structure. product; functional geographic; product product; client-based geographic; functional client-based; geographic
geographic; functional
A group of friends decided to start their own custom clothing firm with the resources and abilities they have. Steven is really good at applying formulas to solve complex problems that involve numbers. Bobby excels at combining specific data into general conclusions. Richie is able to study stock market data and predict how the market fluctuations will affect an industry. These people believe that they can build a great future, and they are working hard toward their goals. From the information given, it can be concluded that Bobby has high ability in the area of ? mathematical reasoning. response orientation. inductive reasoning. problem sensitivity. number facility.
inductive reasoning.
A few minutes before the grand opening of the newest store in the chain, Chanel from the corporate office gave the whole team a rousing speech in which she told them that they had the power to make things better for the entire community. This is an example of consultation. collaboration. legitimate power. rational persuasion. inspirational appeal.
inspirational appeal.
Milo has assembled a diverse team of leaders to carry out major initiatives within his company. Milo has quickly noticed that the wide variety of viewpoints shared by team members has made it hard for the team to reach any goals. How can Milo address this problem? Answers: instruct the team to reflect on its goals and progress encourage freedom of expression within the team setting eliminate introverted and disagreeable members from the team try to avoid overemphasizing the importance of tasks and procedures make sure every team member participates and has input in each discussion
instruct the team to reflect on its goals and progress
Motivating and confidence building, conflict management, and affect management are types of ________ processes. strategic behavioral interpersonal communication transformational
interpersonal
Which of the following styles represents avoidance of leadership altogether? passive management-by-exception contingent reward transactional leadership laissez-faire leadership active management-by-exception transformational leadership
laissez-faire leadership
Paolo calls in his sales team and says "Okay, everybody, listen up: We're going to increase our sales across the board 30 percent next quarter. Here's how we're going to do it, and here's what I'm going to do to help us get there." Paolo is demonstrating visibility. centrality. influence. leadership. ingratiation.
leadership
As manager and team leader, Sandra calls her subordinates together and says, "Okay, this week I'll need each of you to work a few extra hours because we need to get out those brochures that were back-ordered." She is exercising her ________ power. legitimate coercive referent reward expert
legitimate
Paul, Brian, and Jeff work in different teams at Lake Mattresses. Paul's team ensures that all the raw materials, machinery, tools, and other production equipment are available to employees around the clock. Any procurement needs have to be addressed to Paul, who also takes part in high-level decisions regarding the number of units to be produced, exported, and so on. Brian works as part of a team of eight members who concentrate on the day-to-day production; they also ensure that quality checks are done and inspect each other's work. Jeff is the operations manager, who works for five hours in the production department and spends the rest of his time assisting management as an internal consultant on manufacturing issues. His input is crucial in improving the production process. Paul is part of a(n) ________ team. work action project parallel management
management
Actuaries for major insurance companies have to choose and apply formulas to solve problems related to risk and the premiums. Which of the following abilities is required? mathematical reasoning inductive reasoning dynamic strength Emotional ability perceptual speed
mathematical reasoning
SB Stationary is the low-cost producer of one type of standard notepad. Given that it operates in a fairly stable environment, the company focuses on making its product as efficiently as possible. Which of the following approaches to organizational design is likely to be appropriate for SB Stationary? multi-divisional mechanistic organic global matrix
mechanistic
Not only is Jayesh perceived by his employees as a kind and fair boss, but he is very committed to local initiatives. For example, he donates a percentage of company profits to a prison rehabilitation program, and the company participates in numerous charity events. Jayesh's behavior suggests his ________ is very important to him. Answers: moral awareness ethical identity sense of justice moral identity moral intent
moral identity
Constance, Petunia, Daisy, and Anna are four friends working at four different organizations. In Petunia's firm, Social Network Development, employees are both distant and disconnected from one another, whereas in Daisy's company, Solar Singularity, it is quite the oppositeâ employees are friendly, and they all think alike. Constance works for Credit Protection Services, where employees think alike but are not friendly to one another. Finally, Anna is employed at Living Trust Wealth Management, where employees are friendly, but they think differently and do their own thing. Anna's firm, Living Trust Wealth Management, can be described as having which culture type? communal mercenary networked fragmented complex
networked
Many years ago, Sprint Telecommunications aired an advertisement intended to demonstrate the clarity of reception Sprint customers could expect. The ad showed a rancher, who had used a different company, complaining that he had ordered 100 oxen from his supplier and instead received 100 dachshunds. The mix-up was probably due to the presence of ________ in the communication process. noise message filtering signal complexity network confusion competing messages
noise
The concept of bounded rationality suggests that we are likely to not have the ability or resources to process all available information and alternatives to make an optimal decision. evaluate all alternatives simultaneously. pick the alternative that minimizes value. use accurate information to evaluate alternatives. develop an exhaustive list of alternatives to consider as solutions.
not have the ability or resources to process all available information
Which of the following supply the primary means of transmitting an organization's culture to its workforce? underlying assumptions observable artifacts espoused values competitive responses norms
observable artifacts
Which of the following teams focuses on providing recommendations and resolving issues? work teams management teams parallel teams action teams project teams
parallel teams
Tanya is making a presentation for a new building design, and she hopes the rest of the team will support her proposal. In the days leading up to the meeting, she has lunch or coffee with several different colleagues. In each case, at some point she says something like, "Look, we've been friends for a long time. Can I count on you to back my plan?" This is an example of the influence tactic known as exchange. apprising. ingratiation. personal appeal. organizational politics.
personal appeal.
Thanks to donations from merchants in the community, an after-school club for disadvantaged children has introduced a new promotion: those who maintain a B average for the school year will each receive $100 in gift certificates from local businesses, such as an ice-cream parlor and a clothing store. This is an example of learning orientation. behavioral modeling. positive reinforcement. continuous reinforcement. performance-prove orientation.
positive reinforcement.
Whenever Marie has a plan, she runs her idea past James first. James always seems to be able to see potential problems with an idea before they happen. James has a high level of Answers: mathematical reasoning. problem sensitivity. perceptual speed. visualization. originality.
problem sensitivity.
Michael Jordan is an icon in basketball. Many people buy shirts with his name on them. Jordan's iconic status gives him ________ power. reward referent coercive structural collaborative
referent
Noted for his flamboyant ties and his outspoken opinions, Billy is no ordinary vice president within the gigantic Mulray Corporation. Top management has identified him as one of the rising stars, and he has an enormously loyal following among the company's youngest and most energetic executives. Everyone, it seems, wants to be around Billy, who possesses a great deal of ________ power within the organization reward referent coercive structural collaborative
referent
Which of the following represents the carrot-and-stick approach to leadership? laissez-faire leadership passive-avoidant leadership transactional leadership charismatic leadership transformational leadership
transactional leadership
While ________ teams focus on the accomplishment of core operational-level production and service tasks, ________ teams focus on integrating the activities of subunits across business functions. management; work action; work parallel; project project; work work; management
work; management
Jasmine is promoted to a position in marketing after two years in customer service at the upscale clothiers Blanston Brothers. She is excited about the opportunity and tries hard to fit in with her new team. Things go well at first, and the team works effectively to come up with new approaches to promote a new line of silk ties and handkerchiefs. One day at lunch, her co-workers are talking about their children, and Jasmine mentions she does not plan on having kids. Two of her teammates, Misty and Marco, are shocked. Since both come from large families and have multiple siblings, they cannot understand Jasmine's decision, and they become distant towards her. As a result, the team begins to lose the productivity gains it once had. This team is demonstrating ________ conflict. Answers: task goal mission relationship
relationship
As head of the sales team, Kevin has the power to dispense sales leads to the members of the team. He gives the best leads to the personnel who impress him the most at any given moment, and therefore the members of the team are always trying to impress Kevin. He possesses ________ power. legitimate coercive referent reward expert
reward
Ingrid is a department manager at Workboots, Inc. Ingrid starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress; share stories of success and failure; and seek general input, advice, and information. What Ingrid does every Monday morning can be described as a(n) Answers: ritual. story. espoused value. ceremony. symbol.
ritual.
At Rolce Technologies, the core design team of 10 employees has daily "stand-up" meetings. All the core design team members gather standing up for a rapid-fire update on current projects. These stand-up meetings are representative of which of the following components of the organization's culture? rituals solidarity espoused values physical structures enacted values
rituals
In a boundary-spanning process, a marketing team member who meets with an engineer to seek information about new materials is engaging in groupthink activities. decision informity activities. social loafing activities. action processes. scout activities.
scout activities.
On the third day teaching at a public school, Tiffany, who is used to teaching at a small private school, has become very frustrated with the larger class size and louder behavior than she is accustomed to. When Kathy, the principal, comes into the room and asks how she is doing, despite wanting to pretend everything is under control, Tiffany admits that she is feeling a bit frustrated and overwhelmed because she is not used to this environment. Tiffany has just displayed spatial ability. self-awareness. other awareness. perceptual ability. emotion awareness.
self-awareness.
Compton and Lula are successful stockbrokers working with the Market Beat Brokerage firm. Before buying a company's stock, Compton reviews the company's reports and past data. Lula, on the other hand, buys stock based on speculation. According to the Myers-Briggs Type Indicator, the ________ type best describes Compton, and the ________ type best describes Lula. feeling; thinking sensing; intuition perceiving; judging short-term; long-term extraversion; introversion
sensing; intuition
Every day at Coat Tech, Bill sands down cars and then Brian removes the dust. Next, Loni sprays primer on them, and Katie sprays paint and a topcoat on them. Finally, Lyle dries the cars and polishes them. Each person is the best team member at performing the job he or she does. Coat Tech's workers have ________ interdependence. Answers: task goal virtual outcome sequential
sequential
Parkdale Windows utilizes a classic assembly line in manufacturing its window components. Which type of interdependence is depicted? Answers: pooled response sequential reciprocal comprehensive
sequential
With ________ interdependence, different tasks are done in a prescribed order, and the group is structured such that the members specialize in these tasks. comprehensive sequential pooled reciprocal response
sequential
A psychology class has been assigned an individual case study project as well as a group project. The members of the group will receive the same grade for the group project, but they will be graded separately for their individual projects. Drew, Ben, Donna, and Julia are members of one such group. Drew and Donna worked very hard on the group project. Ben and Julia, however, did not contribute much to the group project because they felt that Drew and Donna would manage to get good grades for it. Instead, they focused their efforts on their individual projects. Ben and Julia's behavior is an example of groupthink. staff validity. self-serving bias. social loafing. attribution error.
social loafing.
Magnus's company holds meetings every Monday morning. Magnus is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. Magnus is responsibility for sharing symbols. stories. espoused values. ceremonies. Language
stories.
As the head of overseas operations for FoodCo., an international conglomerate supplying more than 60 countries, Devon has access to resources beyond the reach of most peopleâ even the company presidentâ and this in turn has made him very influential within the company. Devon holds the authority that is an example of the contingency factor internalization. substitutability. ingratiation. centrality. visibility.
substitutability.
Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) ________ activity of the boundary-spanning process. Answers: action learning ambassador task coordinator scout staff validity
task coordinator
An example of a management team would be a question has feedback to learner once inputted. band traveling around the country for six months, playing shows at different venues. group of four workers making a specific part on the production line of an automobile factory. team that oversees the functioning of all the teams in an organization and coordinates activities among teams. team composed of interior designers, architects, and builders involved in designing and creating the layout of a new hotel. quality control team at a factory that oversees the quality of the goods produced and recommends changes in production techniques.
team that oversees the functioning of all the teams in an organization and coordinates activities among teams.
Which of the following exemplifies the observable artifact category of physical structures? the elaborate, marble-floored conference room where Bull and Bear Wealth Management Partners conducts meetings with its top clients the annual holiday party thrown by Party Planner Professionals that also serves as a hands-on demonstration of the coming year's product line the label on every can of Primal Urge Dog Food that is emblazoned with the words: "We love dogs, and we put that love into all of our products" the group meeting held every Monday morning at Coastal Coffee Roasters where the CEO has every employee sample a cup of that week's featured roast the HR supervisor for Double-Dipped Donuts who tells all new employees how the founder came up with the name of the company after accidentally glazing the same donuts twice
the elaborate, marble-floored conference room where Bull and Bear Wealth Management Partners conducts meetings with its top clients
Tracy and Tonya's business has enjoyed enormous growth, and they are not sure how to handle the growing list of back orders, so they sit down together to figure out what they should do. First they list the important criteria involved, then they write down all possible solutions. Having done so, they evaluate these alternatives against the criteria they have established, and after a great deal of discussion, they choose an alternative that they believe will yield the best results. Lastly, having made a decision, they set out to implement it. This is an example of intuition. bounded rationality. communities of practice. performance-prove orientation. the rational decision-making model.
the rational decision-making model.
Which of the following organizations has a strong culture? A) Blue Blood Investments, whose youthful sales team clashes with upper management over the best way to implement new product rollouts B) Global Package Delivery Systems, whose drivers dress the same, drive the same types of trucks, follow the most efficient routes, and rarely deviate from established delivery protocols C) Sandi's Sunglass Shack, whose retail clerks purposefully receive little training and are hired based on their personality and ability to come up with creative ways of selling the company's products D) Healthy Heart Snacks, whose purchasing department is predominantly vegan and frequently pushes to eliminate animal products from the company's catalog even though they are the best sellers E) Action Video Cameras, whose product development team is led by Vance, a well-known adventurer and maverick designer who sets up a satellite office for his team three miles from the main campus
B) Global Package Delivery Systems, whose drivers dress the same, drive the same types of trucks, follow the most efficient routes, and rarely deviate from established delivery protocols
A repair order came in to the city garage for bus number 11. Melanie, one of the newer mechanics, took the order and laughed. "What?" said Geoffrey, the shop manager. Melanie said, "It's bus 11, yet again." "Let me guess," said Geoffrey. "The order says the engine is making 'weird noises.'" Melanie confirmed his assumption, and Geoffrey told her to ignore the report because nothing was wrong with the bus. Then he called over another mechanic, Raphael. Geoffrey said, "We got another 'weird noise' problem. Guess which bus?" Without pausing, Raphael replied with a smirk, "Number 11. Don't waste your time fixing it, Melanie. Nothing's wrong." Raphael then shouted out to the group of mechanics in the garage, "How many of you have tried to fix number 11's weird noises, but found nothing wrong?" Four other mechanics raised their hands. "See? Tighten the belts, and send it on its way," Raphael said to Melanie. Later that day, Melanie gave the engine a cursory look, tightened a few belts, and sent the bus back into service. The next day, bus 11 was involved in a minor accident when its brakes failed. What should Geoffrey do to prevent this type of thing from happening again? He should immediately retire and disassemble all buses that come to the shop making weird noises. He should formally assign Raphael the role of picking apart any assumptions that the team might make about similar problems. He should limit the amount of information about busses' history that is available to the newer mechanics to reduce information overload. He should demand quiet in the shop so that it is easier for the mechanics to think and communicate their ideas about the causes of problems. He should give all mechanics in the shop the ability to make decisions and then ask them to cast votes on what to do in similar circumstances.
He should formally assign Raphael the role of picking apart any assumptions that the team might make about similar problems.
________ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas. Task conflict Relationship conflict Noise Groupthink Social loafing
Task conflict
________ is normally conducted by a consultant and intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification. Team building Team integration Task coordination Conflict resolution Cohesion realignment
Team building
Bao is the art director at Blue Cat Publishing, a publisher of art monographs, coffee-table books, and several niche lifestyle magazines. He has an art degree, and he won many awards for his design work before he took over the branding and marketing at Blue Cat. Even though Bao's employees do not always understand his thinking and find Bao to be introverted and difficult to talk to, they all have huge respect for his talent and vision for the company. In fact, the company has received many accolades for its overall branding since Bao took over the department. Which of the following is most likely true about Bao's employees at Blue Cat? Their trust in Bao is due to their propensity to have faith in people. They believe that Bao cares about them personally, and this makes them loyal to him. Their trust in Bao stems from their belief in his personal integrity, character, and principles. Their trust in Bao is based more on emotion than on reason; basically, his employees like him. Their trust in Bao is based on his proven track record and his demonstrated expertise in his field.
Their trust in Bao is based on his proven track record and his demonstrated expertise in his field.
Martin started in the mail room at his company and worked his way up to a management position within a few years. For the first six months as manager of the sales department, he reflexively adopted a fairly autocratic style of leadership. The department did well enough, with good sales numbers and a middling level of employee commitment. During his paid vacation, Martin participated in a three-week transformational leadership retreat offered by the corporate headquarters. Tara and Kentaro are two of Martin's employees. They are having lunch two months after Martin's retreat and are discussing his leadership. What do you think they most likely observe about the effect of Martin's new leadership style on the atmosphere in the office? Kentaro remarks that, if anything, the seminar had had a somewhat negative effect, as Martin is now expecting them to problem-solve on their own, rather than telling them what to do. They discuss how everyone in the office seems a lot more motivated and how much it has affected their sales numbers, which are the highest the department has reported in years. Tara remarks that, while there were definite positive changes in Martin's behavior the first few weeks after the seminar, he has since slipped back into his old leadership style. Kentaro says that while he personally feels more of a connection with Martin, he knows some people do notâ for instance, Lupe actually misses Martin's old leadership style. They both feel they have a more positive relationship with Martin, but their motivation and levels of commitment to the company are the same as they always were.
They discuss how everyone in the office seems a lot more motivated and how much it has affected their sales numbers, which are the highest the department has reported in years.
Which of the following examples best exemplifies the concept of process gain? Answers: Ginny, Spenser, and Tobias frequently propose valuable ideas about improving employee morale to their boss, the human resources supervisor. Tim, Eloise, and Mia, through their combined efforts to improve efficiency as shipping and receiving clerks, achieve a higher on-time delivery rate than their co-workers working individually. Jaime and Wallace collaborate on devising new ways to reduce absenteeism by tossing around as many ideas as they can without criticizing or impeding each other's thought processes. The accounting supervisor Clementine relies on the advice of one of her account managers, Celeste, more than others because of Celeste's track record with providing valuable insights. Horatio, a warehouse manager divides his workers into groups of five and assigns each group a leader to oversee the group's progress and submit a weekly report detailing any problems.
Tim, Eloise, and Mia, through their combined efforts to improve efficiency as shipping and receiving clerks, achieve a higher on-time delivery rate than their co-workers working individually.
Nico is the owner of Yesteryear, a chain of vintage clothing stores. She lets the store managers and employees decide for themselves how best to lay out the stores and what to do about the problems they face on a daily basis. She basically serves as a consultant, but leaves the ultimate decision of how to solve problems up to her workers. Nico's leadership style is worker-based. laissez-faire. consultative. delegative. facilitative.
delegative.
Lynette is the new head of operations for ShurWay, a nationwide corporation with offices in several major cities. Promoted to headquarters from an office in another city, she will be overseeing people who have long worked together and may feel some resistance to an "outsider." Therefore, it is important for her to establish herself as a leader in their eyes. She will have an opportunity to do just that tomorrow, when she will be invited to make some remarks at a departmental get-together organized in her honor. The best way for Lynette to set the right tone is to let everyone know that she is ready to take charge of the department, which means that she will not tolerate dissent and will deal as severely as possible with anyone who makes trouble for her. create a fully open, non-hierarchical environment in which she is simply the first among equals, dedicated to ensuring a nurturing work situation for all employees. do everything she can, both in terms of her position and her knowledge and other abilities, to help each employee do what they need to do to help the company meet its objectives. work tirelessly on behalf of each employee, learning from them as she goes, in order to help them meet their personal objectives, which will most likely help the company in the end. use every element of authority she has to ensure that all employees are doing their jobs as well as possible, and thus to create a department that will be the envy of all other departments.
do everything she can, both in terms of her position and her knowledge and other abilities, to help each employee do what they need to do to help the company meet its objectives.
When Matt was driving to work, a car sped past him, and its passengers began throwing trash out of the car window. Although Matt was taken aback by this behavior, he was able to forget the incident and had soon regained his focus on his plan for the day. From the scenario, it can be concluded that Matt has a high degree of Answers: originality. other awareness. personal distress. emotional arousal. emotion regulation.
emotion regulation.
Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Alvaro's tendency to listen to Sasha and ignore Jerome reflects which factor in effective decision making? staff validity decision informity production blocking hierarchical sensitivity transition process gain
hierarchical sensitivity
A team's strong belief that it can be effective across a variety of situations reflects which of the following? high potency low decision informity strong helping behavior strong transactive memory weak ambassador activities
high potency
Erin has just concluded another case in which she lived up to the slogan posted on billboards all over the city: "The number-one choice for women facing divorce!" She followed textbook negotiation strategies and came fully prepared to the meeting with her client's soon-to-be ex-husband and his lawyer. At the meeting, Erin asked a number of questions, maintained a friendly atmosphere, and presented her client's list of demands. In the end, she got everything she wanted for her clientâ the house, one of the cars, custody of the childrenâ and did so without acceding to a single one of the opposing side's demands. They finished off with a formalized agreement and then Erin and her client went out to celebrate their victory. However, Erin may have missed one thing, which is that she should have Answers: sought to win over the other side, not simply in legal terms but also in personal terms, so as to maintain a friendly atmosphere. taken a different tone from the beginning, dispensing with niceties and letting the other side know that she intended to win. let the other side win on some small point, so they would walk away feeling they had won at least something. spent more time researching the husband's net worth to see if she could extract more money for her client. asked her client if there were any point at which she would rather walk away than give up anything more.
let the other side win on some small point, so they would walk away feeling they had won at least something.
In NCAA College Football, the Heisman Trophy is given to the top player, without regard to the performance of the player's team. For example, the award could go to a player whose team does not even reach the playoffs. This award is an example of ________ interdependence. low task low goal high task low outcome high outcome
low outcome
Lasting Skin Care Inc. is growing very fast in both sales and number of employees. It manufactures and sells skin products for youth, male, female, elderly, and ethnic populations all over the United States and several other countries. So far, the company has followed a simple structure. However, with fast-paced growth, it has become a necessity that the company explore other organizational structures. Larry, a long-time employee at Lasting Skin Care, has collected information on how some of its competitors have organized their companies. Tracks Inc. groups its employees by their different areas of expertise such as Marketing, Finance, Human Resources, and Operations. Fine Base, which is primarily in the United States, groups its activities as Northeast Division, Southeast Division, Northwest Division, Southwest Division, and Central Division. Prints Inc. has organized its employees according to the accounts they serve, such as Large Company Contracts, Internet Sales, Individual Sales, and Small Salon Direct Sales. Finally, Make safe International has grouped its business units around different types of makeup, including the Lipstick and Lip Gloss Division, the Eye shadow Division, the Foundation Division, the Mascara Division, and the Bronzer and Blush Division. Which of the following describes Make safe International's organizational structure? matrix product functional geographic client-based
product
A team of highly skilled and qualified members of an organization failed to perform the team objective assigned to them. When the reason for this lack of performance was investigated, it was clear that, although the team members worked hard, they had to wait for their teammates to complete a particular task before they could start their own. Which of the following explains the reason for process loss in this case? motivational loss social facilitation production blocking groupthink cognitive dissonance
production blocking
There are many factors to consider when leaders choose a decision-making style. The most obvious consideration is the number of people involved in decision making. quality of the resulting decision. number of opinions obtained for making the decision. the style of decision-making. the number of different ideas generated during the process.
quality of the resulting decision.
