Managing People and Work Exam 1 Mr. Chen

Supervisors are also referred to as _____ managers.

First-line

Which of the following statements is true about group tasks?

For groups with pooled interdependence, managers should determine the appropriate group size primarily from the amount of work to be accomplished.

When Keisha, the manager of Transporters Inc., put together a new marketing team, she assigned clear roles and responsibilities to all the members of the team and appointed Kyle to lead the team. Kyle is a(n)

Formal leader

_____ are informal groups composed of employees who enjoy one another's company and socialize with one another.

Friendship groups

_____ is the degree to which the members of a group are attracted to membership in the group.

Group cohesiveness

Ella is a member of a team that must design a new product. The team leader proposed a process that would enable the team to complete the project quickly. The proposal did not address all the factors involved to produce a high quality product. Ella did not agree with the proposal, but she did not express her opinions because she did not want to appear unsupportive among the other team members. This is an example of

Groupthink

Team members within a particular group are generally more fixated on coming to a common, agreeable solution over accurately assessing the problems that the group is facing. This type of faulty group decision making is called

Groupthink

MaryAnn supervises 15 people in her department. She recently met with her superiors to discuss her performance as a supervisor. Getting this feedback will help her develop her _______ skills.

Human

The general ability to understand, alter, lead, and control the behavior of other workers is a _____ skill.

Human

______ is the process of creating new or improved products that customers want.

Innovation

Which of the following correctly defines organizational performance?

It increases with an increase in efficiency and effectiveness.

The Art Hub makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but are often too expensive to buy. Which of the following is most likely to be true with regard to the company?

Its product manager achieves company goals but uses resources inadequately

Robert is the product manager at Digital Digs, LLC, a company that manufactures computer accessories. He is known for his effectiveness and efficiency, qualities that are highly regarded in the company where he works. Which of the following can be fittingly inferred with regard to Digital Digs?

Its products meet consumer needs at a price they can afford

_______ was recently named the top U.S. company for diversity.

JP Morgan Chase

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which of the following managers is most likely to meet these requirements?

Karen, who chooses the right goals to pursue, and makes clever use of resources to achieve them

Jack Sprouts Inc. is a company based in Riverdale that markets canned vegetables. In recent years, Jack Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack Sprouts decided to lay off those who lacked effectiveness and were inefficient. Who among the following is most likely to be laid off by Jack Sprouts' CEO?

Kerry, who spends lavishly on resources and is averse to taking responsibilities.

Which of the following managerial tasks does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?

Leading

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

Leading

_____ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals.

Leading

_____ is the managerial task that involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so their activities and efforts are in harmony.

Leading

Which of the following is a consequence of restructuring?

Loss of jobs

The PRP Company manufactures plastic components. The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a

Low-quality product that customers do not want

In order to make the most effective contribution to an organization's competitive advantage, managers should strive to achieve a(n) _____ level of cohesiveness in the organization's groups.

Moderate

According to Mintzberg's typology, a manager who evaluates the performance of other managers in different tasks and takes corrective action to improve their performance is a

Monitor

According to Mintzberg's typology, a manager who establishes agreements with other organizations about pooling company resources while working on joint projects is a(n)

Negotiator

During which stage of group development do close ties between group members develop?

Norming

Shannon's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This is an example of

Organizational performance

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

Organizing

Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which of the following managerial tasks is Melissa performing?

Organizing

_____ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service.

Outsourcing

In which of the following managerial tasks do managers select appropriate goals for the organization?

Planning

Marietta is the product manager at Fireflies Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decided to take advantage of the latent demand in the market. Marietta knew that she was taking a risk by committing organizational resources to pursuing this idea, but was confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task can Marietta be said to be performing?

Planning

The Clear Image Devices Company designs and develops imaging equipment. It has a low level of efficiency and high level of effectiveness, so it is most likely to produce a

Product that customers want, but that is too expensive for them to buy.

Which of the following statements is true of task forces?

Task forces are committees of managers or nonmanagerial employees from various departments or divisions who meet to solve a specific, mutual problem.

_____ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

Technical

Core competency is

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform another

Which of the following is a characteristic of first-line managers?

They are responsible for daily supervision of non managerial employees

Which of the following is true of middle managers?

They make specific decision about the production of goods and services

Which of the following is true of first-line managers?

They work in all departments or functions of an organization

A manufacturing company recently developed a new vision and radical new strategies to reduce the number of products sold in order to reduce costs. The company utilized ________ by developing the new vision and strategies.

Turnaround Management

_____ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.

Turnaround management

To further promote innovation among team members, the manager should avoid

closely directing or supervising the group

Gerald is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution. Gerald's skill is called ______ skill.

conceptual

Managers at Clementiq Inc. established a group comprising engineers from Germany, Japan, and the United States for the design and manufacture of a new product for the organization. This is known as a(n) _____ team.

cross-cultural

Which of the following is an element of planning

deciding which goals the organization will pursue and what strategies will achieve those goals

Marisa informs employees about changes taking place in the external and internal environments. She explains how the changes will affect them and the organization. According to Mintzberg, she is playing the role of a(n)

disseminator

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a

disturbance handler

Middle managers are responsible for

finding the best way to use resources to achieve organizational goals

The outcome of the control process is the ability to

measure performance accurately and regulate organizational efficiency and effectiveness

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

organization

For a self-managed team to be most effective, a manager must

provide training in the required fields to all the team members.

Due to declining global sales, Makeown Ventures Inc. announced that it would lay off 12 percent of its existing workforce over the next few months. This is an example of

restructuring

Michael encouraged Tomas, a group member, to take the initiative to accept additional responsibilities and to change his assigned roles. Michael told Tomas that this would enhance individual and group performance. The process Michael suggested is called

role making

Judy is a new member of her organization's research and development team. The weekly appraisal indicated that her output had dropped significantly when compared to her output when she worked individually. Judy's behavior exemplifies

social loafing

_____ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

Empowerment

A company with a high level of efficiency and effectiveness is most likely to produce

A product that customers want at a quality and price they can afford.

Which of the following is a consequence of empowerment?

An increase in performance

A small group of marketers from different departments of an organization get together for lunch every Friday so they can discuss various topics. This is an example of

An informal group.

Craig is a highly effective manager. This implies that he

Chooses appropriate goals and then achieves them

_____ is defined as the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors.

Competitive Advantages

Daniel, a manager at Joe's Fish Shack, monitors the performance of workers in his department to check if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is Daniel performing?

Controlling

Companies are using self-managed teams to

Better utilize the workforce.

A manufacturing company that has been in business for several years decided to discontinue production of some of their low-selling products and focus on their areas of expertise. The company innovated a new product with unique value. This is an example of using

Core Competency

Which of the following does planning involve in an organization?

Developing strategies for how o achieve high performance

_____ is the measure of the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals.

Effectiveness

_____ is the measure of how productively an organization uses its resources to achieve a goal.

Efficiency

Which of the following is a primary concern of top managers?

Deciding which goods a company should produce

____ task interdependence exists when the work of each group member is completely dependent on the work performed by the other group members.

Reciprocal

Because of financial problems in the organization, using ________, the top management of an investment bank decided to reduce the number of middle managers by 10 percent.

Restructuring

A _______ is a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities.

Self-managed team

______ means providing a work environment that is physically and psychologically safe.

Social Responsibility

_____ are task forces that are relatively permanent.

Standing committees

Which of the following statements is true with respect to groups and teams?

The intensity with which members work together is always higher in a team than in a group.

A group of machinists in a manufacturing plant who report to the same shop foreman is an example of

a command group

The members of a cross-functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he or she can be reached by the other members of the team. This arrangement is known as

a group norm

A company with a high level of efficiency and low level of effectiveness is most likely to produce

a high-quality product that customers do not want