Managing People Ch.2

Self-efficacy

"I can do that" persons belief about his or her chances of successfully accomplishing a specific task

positive emotions

If your goal is to do well at school and you graduate on time and with honors, you are likely to experience common positive emotions, such as joy, gratitude, pride, satisfaction, contentment, and relief. The emotions are positive because they are congruent (or consistent) with your goal.

mixed emotions

Meeting or failing to meet our goals can also generate mixed emotions. Say you receive a well-earned promotion, which includes positives like more responsibility and pay—but only if you relocate to another state, which you don't want to do

negative emotions

Negative emotions are triggered by frustration and failure when pursuing one's goals. They are said to be goal incongruent. Common negative emotions are: anger, fright, anxiety, guilt, shame, sadness, envy, jealousy, and disgust. Typically, the more important the goal, the more intense the emotion.

personal competence emotional intelligence

Self awareness • Emotional self awareness • Accurate self-assessment • Self-confidence Self-management • Emotional self-control • Transparency • Adaptability, Achievement, Initiative, Optimism

social competence emotional intelligence

Social awareness • Empathy • Organizational awareness • Service Relationship management • Inspirational leadership • Influence • Developing others • Change catalyst - initiating, managing, and leading in a new direction • Conflict management, Building bonds, Teamwork and collaboration

Emotional intelligence

ability to monitor your own emotions and those of others, to discriminate among them, and to use this information to guide your thinking and actions

practical intelligence

ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, shape, and select environments

External locus of control

believe their performance is the product of circumstances beyond their immediate control o Why does everything happen to me? o Why bother? o There is nothing I can do about my future

individual differences

broad category used to collectively describe the vast number of attributes that describe you as a person

Job design self-efficacy

complex, challenging, and autonomous jobs tend to enhance perceived self-efficacy.

emotions

complex, relatively brief responses aimed at a particular target, such as a person, information, experience, event, or nonevent; they also change psychological and/or physiological states

personality

defined as the combination of stable physical, behavioral, and mental characteristics that give individuals their unique identities

deliberate practice

demanding, repetitive, and assisted program to improve ones performance

conscientiousness

dependable, responsible, achievement oriented, persistent

training and development self-efficacy

employees self-efficacy expectations for key tasks can be improved through guided experiences, mentoring, and role modeling

goal setting and quality improvement self-efficacy

goal difficulty needs to match the individuals perceived self-efficacy, as self-efficacy and performance improve, goals and quality standards can be made more challenging

openness to experience

intellectual, imaginative, curious, broad-minded

leadership self-effiacy

leadership talent surfaces when top management gives high self-efficacy managers a chance to prove themselves under pressure

extraversion

outgoing, talkative, sociable, assertive

Internal locus of control

people who believe they control the events and consequences that affect their lives o I make things happen o Look what I can do o I can determine my future

Locus of control

relatively stable personality characteristic that describes how much personal responsibility you take for your behavior and its consequences

emotional stability

relaxed, secure, unworried

Core self-evaluations CSE

represent a broad personality trait comprised of four narrower and positive individual traits o Generalized o Self-esteem o Locus of control o Emotional stability

intelligence

represents an individuals capacity for constructive thinking, reasoning, and problem solving

emotion display norms

rules that dictate which types of emotions are expected and appropriate for their members to show

Proactive personality

someone who is relatively unconstrained by situational forces and who affects environmental change: act on opportunities, show initiative, take action, and persevere until meaningful change occurs

creativity self-efficacy

supportive managerial actions can enhance the strong linkage between self-efficacy beliefs and workplace creativity

self-management self-efficacy

systematic self-management training involves enhancement of self-efficacy expectations

coaching self-efficacy

those with low self-efficacy and employees victimized by learned helplessness need lots of constructive pointers and positive feedback

agreeableness

trusting, good-natured, cooperative, softhearted

self-esteem

your general belief about your own self-worth