Managing Ppl/Org - Values and Attitudes
Select all the feelings related to employee engagement.
a) Focus b) Enthusiasm c) Urgency d) Intensity
Which of the following are behavioral outcomes of job satisfaction?
a) Organizational citizenship behavior b) Job performance
Which of the following are attitudinal outcomes of job satisfaction? (Check all that apply.)
a) Perceived stress b) Motivation c) Job involvement d) Withdrawal cognitions
When an employee enjoys the work being done and has a positive attitude, which of the following will be true?
a) The employee will be more open to taking on greater burdens. b) The employee will be more agreeable to working harder.
Select characteristics related to organizational citizenship behaviors.
a) They are voluntary. b) They promote the firm's productivity.
Select the components that influence overall attitudes.
affective, behavioral, cognitive
A force that binds an individual to a course of action of relevance to one or more targets is:
commitment
OB researchers define __________ as "a force that binds an individual to a course of action of relevance to one or more targets."
commitment
True or false: Job satisfaction and job performance are unrelated in a work context.
false
The essence of employee engagement is that employees:
give their all
An affective or emotional response toward various facets of one's job is called ______.
job satisfaction
Employee motivation is positively related to:
job satisfaction
The extent to which the characteristics of a job allow an individual to fulfill his or her needs is called:
need fulfillment
The positive outcomes of job __________ include motivation and job involvement.
satisfaction
The abstract ideals that influence the choices we make are called:
values
Ajzen and Fishbein consider intentions as the key link between ______ and planned _____.
attitudes; behavior
When people express themselves physically, cognitively, and emotionally during a role performance. they are demonstrating _________ __________.
employee engagement
Ajzen and Fishbein consider _________ as the key link between attitudes and planned behavior.
intention
Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called ___________ ____________ behavior.
organizational citizenship
An employee who always arrives early, volunteers to train new hires, and offers constructive statements or suggestions for improvement exhibits which of the following?
organizational citizenship behaviors
The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is:
perceived organizational support
When a work environment generally matches an employee's values, the which of the following are at their greatest?
positive employee attitudes and employee motivation
Studies show that met expectations are strongly correlated with feelings of job ___________.
satisfaction
A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?
equity
Mena, a student, feels cognitive dissonance over her conflicting desires to hang out with her friends and to finish her class project. She reduces the dissonance by telling herself that finishing the project now means that she can have the entire weekend free to spend with her friends. Which method of reducing cognitive dissonance does this represent?
finding consonant elements that outweigh dissonant ones
_____________reflect feelings about people, places, and objects and can be positive or negative.
attitudes
The relationship between job satisfaction and organizational financial performance is ______ the relationship between job satisfaction and individual productivity.
weaker than
Which statement about the relationship between job satisfaction and job performance is true?
Both variables indirectly influence each other.
Job satisfaction has a positive association with which of the following behavioral outcomes?
a) job performance organizational b) citizenship behavior
The positive outcomes of job satisfaction include:
a) job involvement b) motivation
In Schwartz's value theory, values are organized into two ________-
bipolar dimensions
Behavior that harms other employees, the organization as whole or organizational stakeholders such as customer and shareholder is called ___________ work behavior.
counterproductive
Our values are influenced by the values of our _________ and by the ________ we have as children. (Enter one word in each blank.)
parents; experiences
People who have a ________ attitude about work will be more open to working longer hours.
positive
When you motivate an employee, you are taking part in which type of process?
psychological
Cognitive dissonance is a representation of:
psychological discomfort
The statement "I believe" reflects which overall attitude component?
cognitive
Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers and shareholders is called:
counterproductive work behavior
Which of the following is true about attitudes?
they range from positive to negative
Which of the following are true of personal values? (Check all that apply.)
a) They influence behavior across all situations. b) They represent global beliefs.
Select ways to reduce cognitive dissonance.
a) change your attitude or behavior b) find consonant elements that outweigh the dissonant ones c) belittle the importance of the inconsistent behavior
High levels of job satisfaction lead to lower levels of which behavioral outcomes?
a) counterproductive work behavior b) turnover
Select the person factors that contribute to employee engagement.
a) social capital b) personality
The negative outcomes of job satisfaction include:
a) stress b) withdrawal
Job satisfaction and employee engagement are two workplace ___________ measured by management.
attitudes
Values remain mostly stable ________ across and _______ . (Enter one word in each blank.)
time; situations
Schwartz's first bipolar dimension includes self- _______- and self-. __________(Enter one word in each blank.)
transcendence; enhancement
True or false: Perceptions of organizational support can be either positive or negative.
true
True or false: Values and attitudes are usually in agreement.
true
The term ________ _________ reflects the extent to which a person likes his or her job.
job satisfaction
Beliefs you have that concern something specific, such as a specific person, are known as personal
attitudes
Kahn described "the harnessing of organization members' selves to their work roles" as:
employee engagement
An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?
improved accounting/financial performance
Which model of job satisfaction reflects the difference between what an employee expects to receive from a job and what he or she actually receives?
met expectations
Shalom Schwartz believed that values ______ our behavior across any context.
motivate
If an employee values achievement and an employer rewards people for accomplishing goals, the employee is more likely to experience:
organizational commitment
The extent to which an individual identifies with an organization and commits to its goals is:
organizational commitment
According to the Organizing Framework for Understanding and Applying OB, human and social capital is considered a _________ factor that aids in employee engagement at work. (Enter one word in the blank.)
person
When does cognitive dissonance occur?
When a person holds two or more conflicting ideas, beliefs, values, or emotions
Schwartz's second bipolar dimension ranges from self-directed independence or openness to _______ to __________. (Enter one word in each blank.)
change; conformity
Individuals committed to an organization tend to display a _____.
continuation of employment with the firm
Select examples of organizational citizenship behavior.
a) expression of personal interest in the work of others b) constructive statements about the departments c) respect for the spirit as well as the letter of housekeeping rules
Which of the following are workplace attitudes that managers pay attention to? (Check all that apply.)
a) Employee engagement b) Job satisfaction c) Organizational commitment d) Perceived organizational support
A challenge for managers is that all employees have different __________ to be fulfilled.
needs
Organizational ___________ exists to the degree that an employee's personal values match the values present in a firms culture.
commitment