Managing Ppl/Org - Values and Attitudes

Select all the feelings related to employee engagement.

a) Focus b) Enthusiasm c) Urgency d) Intensity

Which of the following are behavioral outcomes of job satisfaction?

a) Organizational citizenship behavior b) Job performance

Which of the following are attitudinal outcomes of job satisfaction? (Check all that apply.)

a) Perceived stress b) Motivation c) Job involvement d) Withdrawal cognitions

When an employee enjoys the work being done and has a positive attitude, which of the following will be true?

a) The employee will be more open to taking on greater burdens. b) The employee will be more agreeable to working harder.

Select characteristics related to organizational citizenship behaviors.

a) They are voluntary. b) They promote the firm's productivity.

Select the components that influence overall attitudes.

affective, behavioral, cognitive

A force that binds an individual to a course of action of relevance to one or more targets is:

commitment

OB researchers define __________ as "a force that binds an individual to a course of action of relevance to one or more targets."

commitment

True or false: Job satisfaction and job performance are unrelated in a work context.

false

The essence of employee engagement is that employees:

give their all

An affective or emotional response toward various facets of one's job is called ______.

job satisfaction

Employee motivation is positively related to:

job satisfaction

The extent to which the characteristics of a job allow an individual to fulfill his or her needs is called:

need fulfillment

The positive outcomes of job __________ include motivation and job involvement.

satisfaction

The abstract ideals that influence the choices we make are called:

values

Ajzen and Fishbein consider intentions as the key link between ______ and planned _____.

attitudes; behavior

When people express themselves physically, cognitively, and emotionally during a role performance. they are demonstrating _________ __________.

employee engagement

Ajzen and Fishbein consider _________ as the key link between attitudes and planned behavior.

intention

Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called ___________ ____________ behavior.

organizational citizenship

An employee who always arrives early, volunteers to train new hires, and offers constructive statements or suggestions for improvement exhibits which of the following?

organizational citizenship behaviors

The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is:

perceived organizational support

When a work environment generally matches an employee's values, the which of the following are at their greatest?

positive employee attitudes and employee motivation

Studies show that met expectations are strongly correlated with feelings of job ___________.

satisfaction

A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?

equity

Mena, a student, feels cognitive dissonance over her conflicting desires to hang out with her friends and to finish her class project. She reduces the dissonance by telling herself that finishing the project now means that she can have the entire weekend free to spend with her friends. Which method of reducing cognitive dissonance does this represent?

finding consonant elements that outweigh dissonant ones

_____________reflect feelings about people, places, and objects and can be positive or negative.

attitudes

The relationship between job satisfaction and organizational financial performance is ______ the relationship between job satisfaction and individual productivity.

weaker than

Which statement about the relationship between job satisfaction and job performance is true?

Both variables indirectly influence each other.

Job satisfaction has a positive association with which of the following behavioral outcomes?

a) job performance organizational b) citizenship behavior

The positive outcomes of job satisfaction include:

a) job involvement b) motivation

In Schwartz's value theory, values are organized into two ________-

bipolar dimensions

Behavior that harms other employees, the organization as whole or organizational stakeholders such as customer and shareholder is called ___________ work behavior.

counterproductive

Our values are influenced by the values of our _________ and by the ________ we have as children. (Enter one word in each blank.)

parents; experiences

People who have a ________ attitude about work will be more open to working longer hours.

positive

When you motivate an employee, you are taking part in which type of process?

psychological

Cognitive dissonance is a representation of:

psychological discomfort

The statement "I believe" reflects which overall attitude component?

cognitive

Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers and shareholders is called:

counterproductive work behavior

Which of the following is true about attitudes?

they range from positive to negative

Which of the following are true of personal values? (Check all that apply.)

a) They influence behavior across all situations. b) They represent global beliefs.

Select ways to reduce cognitive dissonance.

a) change your attitude or behavior b) find consonant elements that outweigh the dissonant ones c) belittle the importance of the inconsistent behavior

High levels of job satisfaction lead to lower levels of which behavioral outcomes?

a) counterproductive work behavior b) turnover

Select the person factors that contribute to employee engagement.

a) social capital b) personality

The negative outcomes of job satisfaction include:

a) stress b) withdrawal

Job satisfaction and employee engagement are two workplace ___________ measured by management.

attitudes

Values remain mostly stable ________ across and _______ . (Enter one word in each blank.)

time; situations

Schwartz's first bipolar dimension includes self- _______- and self-. __________(Enter one word in each blank.)

transcendence; enhancement

True or false: Perceptions of organizational support can be either positive or negative.

true

True or false: Values and attitudes are usually in agreement.

true

The term ________ _________ reflects the extent to which a person likes his or her job.

job satisfaction

Beliefs you have that concern something specific, such as a specific person, are known as personal

attitudes

Kahn described "the harnessing of organization members' selves to their work roles" as:

employee engagement

An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?

improved accounting/financial performance

Which model of job satisfaction reflects the difference between what an employee expects to receive from a job and what he or she actually receives?

met expectations

Shalom Schwartz believed that values ______ our behavior across any context.

motivate

If an employee values achievement and an employer rewards people for accomplishing goals, the employee is more likely to experience:

organizational commitment

The extent to which an individual identifies with an organization and commits to its goals is:

organizational commitment

According to the Organizing Framework for Understanding and Applying OB, human and social capital is considered a _________ factor that aids in employee engagement at work. (Enter one word in the blank.)

person

When does cognitive dissonance occur?

When a person holds two or more conflicting ideas, beliefs, values, or emotions

Schwartz's second bipolar dimension ranges from self-directed independence or openness to _______ to __________. (Enter one word in each blank.)

change; conformity

Individuals committed to an organization tend to display a _____.

continuation of employment with the firm

Select examples of organizational citizenship behavior.

a) expression of personal interest in the work of others b) constructive statements about the departments c) respect for the spirit as well as the letter of housekeeping rules

Which of the following are workplace attitudes that managers pay attention to? (Check all that apply.)

a) Employee engagement b) Job satisfaction c) Organizational commitment d) Perceived organizational support

A challenge for managers is that all employees have different __________ to be fulfilled.

needs

Organizational ___________ exists to the degree that an employee's personal values match the values present in a firms culture.

commitment