marketing essentials chapter 13
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What are the three methods to determining needs?
1) observing 2) listening 3) questioning
What is the first step in the sales process?
approaching the customer
What is the fifth step in the sales process?
closing the sale
What is the second step in the sales process?
determining needs
What is the fourth step in the sales process?
overcoming objections
What is the third step in the sales process?
presenting the product
What is the seventh step in the sales process?
relationship building
What is the sixth step in the sales process?
suggestion selling
