MEAS 109 Study Tool

Few patients are willing to wait more than ______ minutes.

20

What are the 3 components to consider while scheduling?

Available facilities Physician's preference and habits Patient needs

What does a medical assistant do in the appointment book if the doctor has a surgery at 9:00 a.m. and it will last about an hour?

Block off 2 hours in the appointment book

Advance scheduling

Booking an appointment several weeks or even months in advance

Locum tenens

Choice Substitute physician hired to see patients while the regular physician is away from the office

c/o

Complains of

cons

Consultation

Which of the following are strategies that patients sometimes use to avoid waiting at the medical office?

Deliberately arriving after a scheduled appointment time Walking in without an appointment and expecting to be seen Arriving earlier at an appointment in hope of being seen sooner

Itinerary

Detailed travel plan listing dates and times for specific transportation arrangements and events, the location of meetings and lodgings, and phone numbers

In a paper scheduling format, how is it indicated that a time slot is unavailable?

Draw an "X" through unavailable time slots.

Which of the following are advantages of computerized scheduling?

It blocks off slots for emergency appointments. It keeps track of patient attendance.

Which of the following are characteristics of a well-managed appointment book?

It presents the office in a positive, professional manner. It is key to patient continuity of care.

NP

New patient

NS

No-show patient

Which scheduling feature allows patients to schedule themselves or request an appointment on the Internet?

Online scheduling

pt

Patient

PT

Physical therapy

re

Recheck

ref

Referral

Minutes

Report of what happened and what was discussed and decided at a meeting

RS

Reschedule

Overbooking

Scheduling appointments for more patients than can reasonably be seen in the time allowed

Open-hours scheduling

Scheduling in which patients arrive at the doctor's office at their convenience and are seen on a first-come, first-served basis

Cluster scheduling

Scheduling similar appointments together at a certain time of the day or week

Which of the following have been barriers to implementing an online scheduling option for some medical practices?

Security Cost

surg

Surgery

S/R

Suture removal

Double-booking system

System of scheduling in which 2 or more patients are booked for the same appointment slot, with the assumption that both patients will be seen by the doctor within the scheduled period

To schedule an appointment, what are the three major pieces of information needed from the patient?

Telephone numbers Full name Purpose of the visit

Modified-wave scheduling

Variation on the wave scheduling method

A well-managed ______ is the key element of an efficient patient flow.

appointment book

Being able to access an appointment schedule from multiple areas in the office is an advantage of ______ scheduling.

computerized

Because medical appointment books are legal documents, the schedule should be written in

ink

The basic format of an appointment book, established by blocking off times on the schedule during which the doctor is able to see patients, is a

matrix.

Having a properly maintained appointment book shows respect for everyone's time and creates an efficient ______ flow.

patient

In order to schedule appointments efficiently, you must have a guideline of how much ______ visits are expected to take.

time